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Avis sur Quality Inn & Suites Rockport - Owensboro North

2.5 out of 5
Quality Inn & Suites Rockport - Owensboro North
1355 N Plaza Dr, Rockport, IN

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 107 avis sur 291." "
Note des voyageurs de 8 (Bien), d’après 110 avis sur 291." "
Note des voyageurs de 6 (Satisfaisant), d’après 39 avis sur 291." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 291." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 291." "

8,4/10

Propreté

8,6/10

Personnel et service

7,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

10/10 Excellent

Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was really nice and clean
Séjour de 1 nuit en avril 2024
Réponse de Harry le 12 mai 2024
Hi Elizabeth,Thank you very much for taking the time to provide your valuable feedback on your stay. We are so happy to know that you were very happy with your overall stay,Ever since taking over the operations of the hotel this year, our goal has been to provide the best guest experience, clean rooms, and good breakfast so that you are ready to take on the day.We look forward to hosting you again in the future. Thank you very much for supporting our family owned small business.Best regards,Harry PatelGeneral ManagerQuality Inn & Suites Rockport - Owensboro North

4/10 Médiocre

Chad

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Arrived to hotel to be told they didn’t have the double Queen room available anymore, which is what I booked. Instead gave us a king room with no tv. We went ahead and took it because, well, we had to stay somewhere. Lights flickered in lobby. Entire hotel smelled funny. At breakfast, there were ants crawling on the food counter…by the waffles and syrup. Pretty disgusting. Hotel definitely needs help. Very unhappy with my stay and was offered no discount for all the mess ups. Really would like compensated for this awful stay.
Réponse de Harry le 12 mai 2024
Hi Chad,We would like to apologize for the inconvenience cause on your stay at our hotel. We were having some technical issues due to which your name was attached to different room type even though you booked a room with 2 Queen Beds.In addition, we had a lighting strike and power surge on that day due to which we our hallway lights were flickering and the cable TV service was down. It was unfortunate that all these things happened at the same time. Apologies again. We have been able to resolve all the technical issues and would love to have you back at our hotel and provide you best overall guest experience. As a family owned small business every customer is like family to us. We will keep working to improve ourselves to earn back your trust.Best regards,Harry PatelGeneral ManagerQuality Inn & Suites Rockport - Owensboro North

8/10 Bien

Nichole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super friendly staff and clean rooms. Also has great options for breakfast!
Séjour de 1 nuit en avril 2024
Réponse de Harry le 10 avr. 2024
Hi Nicole,Thank you very much for taking the time to provide your feedback. We're glad to know that you enjoyed your stay with us. Since taking over the hotel we have taken a lot of initiatives to improve our guest satisfaction by providing excellent customer service, clean rooms and breakfast experience.We look forward to hosting you again in the future.

2/10 Horrible

Gloria

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Will not recommend
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 23 mars 2024
Dear Guest,Providing the highest level of hospitality is our number one priority. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Joey

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay, friendly staff.
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 5 mars 2024
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.Best Regards,Harry PatelGeneral Manager

10/10 Excellent

Colin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Harry Patel le 8 févr. 2024
Thank you so much for your review and we are glad that our services met your expectations.

2/10 Horrible

Henry

Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 19 févr. 2024
Hi Henry,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

Derek

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property was exceptional! Very clean and friendly staff. A great experience overall and will definitely be staying here again if I’m ever in the area. Pete the owner is super friendly and helpful and goes above and beyond for customers.
Séjour de 1 nuit en janvier 2024
Réponse de san le 16 janv. 2024
Dear Derek, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

8/10 Bien

Craig

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place
Séjour de 2 nuits en octobre 2023
Réponse de san le 11 janv. 2024
Dear Craig, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

8/10 Bien

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was nice
Séjour de 1 nuit en novembre 2023
Réponse de san le 4 déc. 2023
Dear Brian, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

4/10 Médiocre

April

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel just needs some updates and repairs. Could not believe that every single ice machine on every floor was out of order.
Séjour de 1 nuit en novembre 2023
Réponse de san le 21 nov. 2023
Dear April, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bien

Shannon

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de san le 3 nov. 2023
Dear Shannon, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

8/10 Bien

dennis

.
Séjour de 1 nuit en septembre 2023
Réponse de san le 2 oct. 2023
Dear Dennis, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

10/10 Excellent

Ray

Séjour de 2 nuits en août 2023
Réponse de san le 28 août 2023
Dear Ray, thank you for taking the time to complete our survey regarding your recent stay at our property with an excellent 5/5 score. We really appreciate your wonderful feedback, and we hope you will come back and see us again. Have a nice day!

6/10 Satisfaisant

Derek

Séjour de 1 nuit en août 2023
Réponse de san le 17 sept. 2023
Dear Derek, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

10/10 Excellent

Megan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Employees were very nice & accommodating. The room was nice & tidy when we checked in.
Séjour de 1 nuit en août 2023
Réponse de san le 26 août 2023
Dear Megan, thank you for taking the time to complete our survey regarding your recent stay at our property with an excellent 10/10 score. We really appreciate your wonderful feedback, and we hope you will come back and see us again. Have a nice day!

8/10 Bien

Sara

Séjour de 1 nuit en août 2023
Réponse de san le 17 sept. 2023
Dear Sara, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

2/10 Horrible

Deanne

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When we got to the property, 2 of the 4 rooms had checked in. We asked to see a room because the restroom & lobby were not too appealing. Once on the floor it smelled old & once in the room, there were ants on 1 of the beds. Then we were told that the wifi was not working. We immediately asked for refund of the 2 rooms & asked the owner to cancel the other rooms because we had teenagers with game consoles that they were not able to use. He was understanding & gave us the refund so we could find other lodging arrangements.
Séjour de 1 nuit en août 2023
Réponse de san le 11 août 2023
Dear Deanne, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future

8/10 Bien

Colin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The sheets were soft and clean. The staff was excellent. Most importantly, the shower water pressures was very good. I was happy with the breakfast, and I was pleasantly surprised that the room included a microwave which was not on the listing. I would stay here again.
Séjour de 2 nuits en août 2023
Réponse de san le 8 août 2023
Dear Colin, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

2/10 Horrible

Arron

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
My families arrived to the hotel to check in, remind you we arrived in 5 different vehicles. We got out of our cars to go check in we were welcome by people standing in the parking lot smoking marijuana. We went in asked to see a room before we checked in the clerk walked us to see a room walked in there was ants crawling on the sheets, we noticed someone had used the restroom and didn’t flush the toilet, remember this was supposed to be and clean room the clerk was showing. The carpet looked like animals had pooped on it. It was AWFUL!! I’m not the complaining type person BUT this was unacceptable. We had made our reservations online the pictures online looks NOTHING like in person. I wouldn’t advise anyone to stay at this hotel at all unless this is something that you’re ok with. Now if you read the responses to all the reviews they’re all pretty much the same, we are sorry and we’ll work to correct the issues. I believe it’s a recording. Hopefully day they will realize this is a business and after a day of traveling people wants a clean and peaceful place to rest.
Séjour de 1 nuit en août 2023
Réponse de san le 6 août 2023
Dear Arron, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Horrible

Sheila

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
I loved the lobby the guy at the front desk was. Nice but I got in my room n it was invested with spiders I told the guy he said talk to the manager because we didn't get to sleep or anything because how big the spider was it was crawling down my side and. Ur bit me I have vidoe of the spiders and the bite mark I have on my side from it I paid 99$ for that room and never got to sleep
Séjour de 1 nuit en août 2023
Réponse de san le 5 août 2023
Dear Sheila, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bien

Scott

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was lovely and the room was great. The Only complaints we had were there was not enough seating in the breakfast area. The one waffle machine area was often crowded, which made it hard to get to the other meal items. Many items ran out quickly,
Séjour de 4 nuits en juillet 2023
Réponse de san le 1 août 2023
Dear Scott, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Satisfaisant

Fatima

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The fridge was dirty and very sticky, there were some hairs in the bathtub, everything else was ok
Séjour de 2 nuits en juillet 2023
Réponse de san le 31 juil. 2023
Dear Fatima, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Horrible

Heidi

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
WHAT NIGHT
Séjour de 1 nuit en juillet 2023
Réponse de san le 27 juil. 2023
Dear Heidi, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice people and easy check in and out.
Séjour de 3 nuits en juillet 2023
Réponse de san le 24 juil. 2023
Dear Richard, Thank you for your excellent 5* scores. Your great review is encouraging too much to all staffs. Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

8/10 Bien

Michelle

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Our personal room was clean, comfortable. Breakfast is good. The pool was not clean and the hallways were not clean. Smoke alarm went off once but otherwise had a really good stay.
Séjour de 5 nuits en juillet 2023
Réponse de san le 22 juil. 2023
Dear Michelle, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Médiocre

Christopher

Voyage en couple
Les points faibles : Propreté
First thing we saw was what looked like blood stains on the comforter. Could barely see the tiny tv while laying in the bed. Our second night got woke up to a loud beeping noise coming from somewhere outside our room. The front desk told us its probably our alarm clock. (Basically saying we're to stupid to know its our alarm clock going off.) Noise continued for hours till we called again. Finally someone got off there butt to find out it was the smoke alarm in the room next to us. Peace and quiet was short lived as it started going off again less than an hour later and continued the rest of the night. Then refused us a late checkout after we were kept awake all night!!! NEVER AGAIN
Séjour de 2 nuits en juillet 2023
Réponse de san le 19 juil. 2023
Dear Christopher, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Rhonda

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great place to stay, breakfast was ok.
It was great ,clean and bed was comfortable pool wasn't heat but it was open.will stay again thanks for everything..
Séjour de 2 nuits en juillet 2023
Réponse de san le 16 juil. 2023
Dear Rhonda, thank you for taking the time to complete our survey regarding your recent stay at our property with an excellent 10/10 score. We really appreciate your wonderful feedback, and we hope you will come back and see us again. Have a nice day!

10/10 Excellent

Margaret M

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, affordable digs
Clean and comfortable room. Very nice and accommodating staff. Facility is in need of updating, but sufficient and clean. Only negative is the terrible water and rusty toilet ring. But that is the problem in the whole city of Rockport as I understand it.
Séjour de 1 nuit en juillet 2023
Réponse de san le 13 juil. 2023
Dear Margaret, thank you for taking the time to complete our online survey regarding your recent stay at our property with a 10/10 score. We hope you will come back and stay with us again. Have a nice day!

4/10 Médiocre

Sandra

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Water doesn’t get warm in the shower. Rooms and bathroom need to be updated.
Séjour de 1 nuit en juillet 2023
Réponse de san le 4 juil. 2023
Dear Sandra, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Médiocre

Amanda

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room itself smelled and the toilet was rusted like it wasn’t cleaned properly. We checked out early and found a better hotel
Séjour de 2 nuits en juin 2023
Réponse de san le 3 juil. 2023
Dear Amanda, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Robert

Séjour de 1 nuit en juin 2023
Réponse de san le 26 juin 2023
Dear Robert, thank you so much for taking your time to complete this survey regarding your recent stay at our property and thank you for your positive feedback. We hope you will come back and stay with us again soon and have a fabulous day!

4/10 Médiocre

Victoria

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The only positive thing I have to say about this hotel is the friendly staff. They were great! But the hotel was disgusting. Food crumbs all over the floor, stains on the bedding. The toilet seat & lid fell off the first time we used it, tub wouldn’t drain unless you held it down. Not very many tv channels to choose from and would freeze up. Remote was caked in gunk. Elevator was gross. We were uncomfortable the whole time. Won’t stay again
Séjour de 1 nuit en juin 2023
Réponse de san le 25 juin 2023
Dear Victoria, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Satisfaisant

JaeLynn

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Could've been better
When we first got there she said she had to change our original rooms because they weren't clean. Then our new room was dirty too. There were used towels all over the bathroom floor, counter, and tub. There was loose candy in one of the beds. The beds weren't made. I went to tell them about it nicely but they acted like i was lying at first. Finally got another new room but then the keys kept not working. Had to get them to reprogram it multiple times. The breakfast didn't have many selections. The eggs were rubbery for some reason. I shouldve gotten a discount for the inconveniences but the payments are still pending.
Séjour de 2 nuits en juin 2023
Réponse de san le 24 juin 2023
Dear JaeLynn, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Séjour de 1 nuit en juin 2023
Réponse de san le 19 juin 2023
Dear Guest, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

6/10 Satisfaisant

Elaine

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Pool was disgusting, floating bugs. Did not use tho we wanted to. Chair in room very aged, spots. We used sheet on it before sitting. Bathroom just ok, toilet not pleasing to the eye. Temp in the hallways was too warm
Séjour de 2 nuits en juin 2023
Réponse de san le 19 juin 2023
Dear Elaine, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bien

Matthew

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Nice Hotel
We attened a wedding close by and needed a place to sleep and it fit perfectly for that. The poor staff was doing their best but seemed very overworked!
Séjour de 1 nuit en juin 2023
Réponse de san le 13 juin 2023
Dear Matthew, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

10/10 Excellent

Mike

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was good.
Séjour de 2 nuits en juin 2023
Réponse de san le 13 juin 2023
Dear Mike, Thank you for your excellent 5* scores. Your great review is encouraging too much to all staffs. Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

10/10 Excellent

Joe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy check in. Property was clean and quiet.
Séjour de 1 nuit en juin 2023
Réponse de san le 12 juin 2023
Dear Joe, Thank you for your excellent 5* scores. Your great review is encouraging too much to all staffs. Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

4/10 Médiocre

Tabatha

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not worth the price at all the rooms were disgusting that place needs a major re-model
Réponse de san le 5 juin 2023
Dear Tabatha, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bien

William

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de san le 4 juin 2023
Dear William, Thank you so much for your Feedback. We will see you next time when you are traveling this area.

8/10 Bien

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall the stay was good: clean room, functional bathroom, friendly staff, quiet location. The only bad thing I can speak of is the utterly uninspiring breakfast: cold scrambled eggs, cold sausage, cold biscuits, cold gravy, cold tater tots. Not sure they ever heated the warming pans & crock pots to keep the food warm. The only warm food was the waffles. And the exact same thing every. single. day. Blech!
Séjour de 3 nuits en mai 2023
Réponse de san le 3 juin 2023
Dear Sarah, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de san le 29 mai 2023
Dear Guest, Thank you so much for your Feedback. We will see you next time when you are traveling this area.

10/10 Excellent

Frederick

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en mai 2023
Réponse de san le 22 mai 2023
Dear Frederick, Thank you so much for your Feedback. We will see you next time when you are traveling this area.

4/10 Médiocre

Steven, PRESCOTT

Les points faibles : Propreté
The room had an obnoxious odor to it. Fortunately, the weather allowed me to open the window and dissipate the odor.
Séjour de 1 nuit en mai 2023
Réponse de san le 15 mai 2023
Dear Steven, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Satisfaisant

glen

Voyage en famille
Nope never again
The front desk literally needs customer service training. I mean the inability to communicate was not a good experience. When I arrived with my Dad and Nephew I stated I wanted to add a room. More than one time. Literally threw them for a loop. Then had to switch registers for someone else to answer a phone call and had to give my info all over again. Just annoying. And the first floor smells less than fresh to be nice about it.
Séjour de 1 nuit en mars 2023
Réponse de san le 13 mars 2023
Dear Glen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Médiocre

Dustin

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hotel staff was great at getting me a refund. The pool was closed and the room was disgusting.
Séjour de 3 nuits en mars 2023
Réponse de san le 6 mars 2023
Dear Dustin, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Satisfaisant

Josh

Voyage en famille
Les points forts : Propreté et confort de la chambre
Ok
Booked this hotel for the indoor pool, which turned out to be closed.😢 Room was clean and comfortable for the price.
Séjour de 1 nuit en mars 2023
Réponse de san le 7 mars 2023
Dear Josh, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Satisfaisant

Jenifer

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not Choice hotel standards.
Keep driving there are nicer cleaner places 20 minutes away. Very dirty will not stay here again when here for business.
Wall I. Hallway of hotel
Stains on carpet of room which you find throughout the room
Stain on side of chair
Gum on floor
Séjour de 1 nuit en février 2023
Réponse de san le 20 févr. 2023
Dear Jenifer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bien

William

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Comfortable place to spend a few nights away from home. Excellent bed; morning meal offering was okay. Someone needs to learn to make sausage gravy...but enough other okay selections to satisfy anyone for a simple start to the day
Réponse de san le 29 déc. 2022
Dear William, Thank you so much for your Feedback. We will see you next time when you are traveling this area.