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Avis sur Quality Inn

2.5 out of 5
Quality Inn
1956 Lyell Ave, Rochester, NY

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 165 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 293 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 234 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 149 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 161 avis sur 1002." "

6,6/10

Propreté

6,8/10

Personnel et service

5,8/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

8/10 Bien

Lucie, Trois-Rivières

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyage eh moto
Accueil exceptionnel de la préposée le mardi 18 juillet en soirée.
Séjour de 1 nuit en juillet 2017

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not a useful hotel from this brand
Due to the Colombus day week all the hotels were overbooked and I choose this hotel for this well known brand (I stay often to them). But this hotel was the worst I know from this brand. One evening when I come back from work the warm water was almost cold and I wasn't able to take a shower. I ask the maintenance and he told me that I have to wait that the water tank warmup again. The next morning the temperature was almost as cold as the previous evening so I decided to leave. Breakfeast was nice only the Sunday and quasi inexistant for the other days

8/10 Bien

LISE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Dave, chicoutimi

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Bien compte tenu du prix payé

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Duane

Les points forts : Propreté et personnel et service
I didn’t have a microwave or iron in my room
Séjour de 1 nuit en mai 2024
Réponse de Manager le 7 mai 2024
Hello Duane,We apologize for any inconvenience faced during your stay. Should you require additional amenities in the future, please feel free to reach out to our front desk for assistance. Your feedback is valuable as we continually strive to enhance our guests' experience.

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 6 mai 2024
Hello Richard,We're thrilled to hear you had a wonderful stay with us! Please don't hesitate to contact us directly if you have any further comments to share.

10/10 Excellent

Derek

Séjour de 2 nuits en avril 2024

8/10 Bien

Dawn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very reasonably priced. Room was comfortable. Water pressure was low.
Séjour de 3 nuits en avril 2024
Réponse de Manager le 28 avr. 2024
Hello Dawn,We appreciate your feedback on our room pricing and comfort. Should you have any concerns during a future visit, please don't hesitate to reach out to our management team for assistance.

2/10 Horrible

Eric

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Walls are paper thin and the room had bugs. Avoid this hotel! I left early just to minimize my time here.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Eric,We apologize for any inconvenience you may have experienced during your stay. Your feedback has been noted and will be shared with our team for further improvements. We encourage you to reach out to management directly to address any concerns you may have had. Thank you for sharing your thoughts with us.

8/10 Bien

Karen, Toronto

Séjour de 1 nuit en avril 2024
Réponse de Manager le 6 mai 2024
Hello Karen,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

8/10 Bien

Atalanta

Les points forts : Personnel et service
Price is high
Séjour de 1 nuit en avril 2024
Réponse de Manager le 15 avr. 2024
Hello Atalanta, We appreciate your feedback regarding the pricing at our hotel and will share it with our team for review. Should you have any further concerns, please reach out to our management directly. Thank you for choosing to stay with us.

6/10 Satisfaisant

Angela

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Didn't like it
Séjour de 1 nuit en avril 2024
Réponse de Manager le 14 avr. 2024
Hello Angela,We appreciate your feedback and regret to hear that your stay did not meet expectations. Please feel free to reach out to our management team to discuss your concerns further. Your input is valuable to us as we strive to improve our services for all our guests.

6/10 Satisfaisant

Igor, Pittsford

Voyage en groupe, Voyage d’affaires
Les points forts : Personnel et service et équipements
Very nice and updated hotel. A little Noisy, noisy beds as well. Unpleasant smell of linens.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 12 avr. 2024
Hello Igor, We appreciate your feedback on our hotel's updates. We will address the noise and linen smell concerns to enhance our guests' future stays.

10/10 Excellent

Kathleen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melinda and her staff was awesome!
Séjour de 3 nuits en mars 2024
Réponse de Manager le 12 avr. 2024
Hello Kathleen,We are delighted to hear that you had a positive experience with Melinda and our team during your stay. Your kind words will be shared with them as recognition of their hard work and dedication to our guests' satisfaction. Thank you for taking the time to share your feedback with us.

10/10 Excellent

Chantee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They always look out for me . I could not find a place to stay and they accommodate me
Séjour de 1 nuit en avril 2024
Réponse de Manager le 11 avr. 2024
Hello Chantee,We are pleased to hear that our team was able to accommodate you during your visit. Providing excellent service to our guests is always our top priority. Should you require assistance in the future, please do not hesitate to reach out to us directly.

10/10 Excellent

Kathleen, Rochester

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Keep the rif raft out of there but i know you can't But overall, a good stay... Liked your small gym👍
Séjour de 5 nuits en mars 2024
Réponse de Manager le 1 avr. 2024
Hello Kathleen,We appreciate your positive feedback on your overall stay with us and are glad you enjoyed our small gym facility. Should you have any further concerns, please do not hesitate to reach out to our management team directly. Thank you for choosing our hotel for your stay!

10/10 Excellent

warrior

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was good and the manager and staff was very friendly and accommodating
Séjour de 1 nuit en mars 2024
Réponse de Manager le 2 avr. 2024
Hello warrior,We are delighted to hear that you enjoyed your stay with us and that our manager and staff provided excellent service during your visit. Your positive feedback is truly appreciated, and we hope to welcome you back again in the future.

6/10 Satisfaisant

Doris

Séjour de 2 nuits en février 2024
Réponse de Manager le 27 mars 2024
Hello Doris, We appreciate you choosing our hotel for your stay. If there were any concerns during your visit, please reach out to us directly so we can address them effectively. We value your input and strive to ensure all guests have a pleasant experience.

8/10 Bien

Duane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was satisfied
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 1 févr. 2024
Hello Duane,to hear that you were satisfied with your stay at our hotel. We strive to provide excellent service and a comfortable experience for all of our guests. If you have any further feedback or suggestions for improvement, please feel free to share them with us. We value your opinion and hope to welcome you back in the future.

8/10 Bien

Sophia D

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 27 janv. 2024
Hello Sophia D,We appreciate your rating and are glad to hear that you had a positive experience during your stay at our hotel. Should you have any further feedback or comments, please do not hesitate to reach out to us directly. We value your input and look forward to welcoming you back in the future.

10/10 Excellent

Chantee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They have been very kind ,warm and welcome to my brother. We appreciate your help . Your gratitude is appreciated! Thank you
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 janv. 2024
Hello Chantee,Thank you for taking the time to share your encouraging experience with us! We are thrilled to hear that our team provided a warm and welcoming stay for your brother. Your kind words are greatly appreciated, and we hope to have the opportunity to welcome you both back in the future.

10/10 Excellent

Chantee

Les points forts : Équipements
Very nice people . Everything was good . Clean and outstanding service
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 12 janv. 2024
Hello Chantee,Thank you for your kind words! We're delighted to hear that you had a positive experience with our staff and found our service outstanding. Providing a clean and joyful stay is our top priority, and we're thrilled that we met your expectations. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenient and Reasonably Priced
We based our decision on this hotel on prior stays, location, and price. Hotel staff was friendly and helpful. Room was clean and comfortable. Price was reasonable. We would stay there again.
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 9 janv. 2024
Dear Guest,Thank you for choosing our hotel for your recent stay. We are delighted to hear that our friendly and helpful staff, clean and comfortable room, and reasonable price made for an enjoyable experience. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 Excellent

Chantee

Voyage en famille
Very nice and clean..
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 29 déc. 2023
Hello Chantee,Thank you for your positive feedback! We take pride in maintaining a high standard of cleanliness throughout our hotel. We appreciate your kind words and hope to welcome you back in the future for another great stay.

2/10 Horrible

Trawcy

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de Manager le 28 déc. 2023
Hello Trawcy, We apologize if your experience at our hotel did not meet your expectations. We value all guest feedback and encourage you to reach out to us directly so that we can address any specific concerns you may have had.

8/10 Bien

Aliuska

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 28 déc. 2023
Hello Aliuska,Thank you for your feedback! We're delighted to hear that you had a pleasant experience at our hotel. We strive to provide exceptional service and a comfortable stay for all our guests. We hope to welcome you back again in the future for another enjoyable stay.

8/10 Bien

José

Voyage en famille
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 21 déc. 2023
Hello José,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a positive experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future.

8/10 Bien

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I would return for another booking
I went to the front desk and asked for another room. I once again inspected that room for everything and anything, it was all good. We moved into that newer room on the second floor. A few minutes later the front desk receptionist knocked on the door. She informed me that the manager did not want any new lodgers to be housed on the second floor which is scheduled to be upgraded or have maintenance inspections and/or repairs in the next several days. Once again we were moved back up to the 5th floor. I inspected the room and found nothing that would cause another move. This room was once again clean etc. The only reason these situations did not cause me to react in a negative manner - having to complain to whoever, write a one star rant on a feedback site – there was nothing the staff could have been done to prevent these situations. Everything was done to prepare these rooms for occupancy. The rooms were clean nothing was amiss. One cannot predict a clogged toilet nor clogged bath tub drain. Who could predict bugs in a bathroom area where there is no nearby source food? A change in the weather perhaps? The Quality Inn receptionists acted quickly in each case. I gave Quality Inn four stars - I had to throw out my garbage. No one came to ask if we needed anything. A Quality Inn receptionist at the front desk must be notified for more towels, cups or get your garbage thrown out.
Séjour de 4 nuits en décembre 2023
Réponse de Manager le 16 déc. 2023
Hello Robert, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Médiocre

Jeffery

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bad smell, especially the 4th floor hallway - had to cover our mouths & noses from the roll to the elevator. Stains on the chair, curtains, bedding. Grit between sheets.
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 6 déc. 2023
Hello Jeffery, We apologize for any inconvenience you experienced during your stay. Our team has been made aware of your concerns and will address them accordingly. We strive to provide a comfortable and clean environment for all our guests and we appreciate your feedback.

8/10 Bien

Edward Munoz

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 7 déc. 2023
Hello Edward Munoz,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a positive experience with us. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.

8/10 Bien

Dawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was fine for an overnight stay for a concert.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 9 nov. 2023
Hello Dawn,Thank you for taking the time to leave a review of your recent stay. We appreciate your feedback and apologize for any inconvenience you may have experienced. If there is anything specific you would like us to address, please contact our management team directly. We value your feedback and will use it to improve our services for future guests.

10/10 Excellent

Steven

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 30 nov. 2023
Hello Steven,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back again soon!

8/10 Bien

nathalie

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Service aux chambres, il faut vider nos poubelles nous mêmes et aller changer nos serviettes à l’accueil car aucun service de chambre le week-end
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 9 nov. 2023
Hello nathalie,Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. Our housekeeping services may have been adjusted for the weekend but we appreciate your understanding. We strive to provide a comfortable experience for all our guests and appreciate your understanding and patience. We welcome any future opportunities to serve you better.

2/10 Horrible

Jason

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Manager le 26 oct. 2023
Hello Jason, I'm sorry to hear that you had a negative experience at our hotel. Is there anything specific that you would like us to address or improve? We value your feedback and will take it into consideration.

6/10 Satisfaisant

Thomas

Very affordable but there’s a reason for that. The place is average at best. Breakfast is very limited and they don’t do a lot of clean up. It is relatively sketchy there in a sketchy part of town. Not for everybody, but if you’re on a serious budget, go for it. Walls are paper thin, too, between the rooms.
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 19 oct. 2023
Hello Thomas, We're sorry to hear that you found our hotel average. We appreciate your feedback on the breakfast and cleanliness, and we'll work on improving those areas. Regarding the location, we understand that it might not suit everyone's preferences. Thank you for staying

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 18 oct. 2023
Dear Guest,Thank you for your positive review! We're glad you enjoyed your stay at our hotel. If there's anything else we can assist you with, please let us know.

2/10 Horrible

Rasheem

Roaches
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 14 oct. 2023
Hello Rasheem ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Douglas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very helpful staff and very clean.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 24 sept. 2023
Hello Douglas,Thank you for sharing this honest review and feedback about our staff. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Veronica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was quiet and relaxing I always stay there when ever I go to Rochester although I think it should also cater to people that don’t eAt pork or beef like turkey stuff
Séjour de 3 nuits en septembre 2023
Réponse de Manager le 23 sept. 2023
Hello Veronica,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worked well for one night stay
While not the prettiest, nor in the nicest location, this was more than adequate for a one night stay near the airport and sports facilities in town. Negatives: Elevator had damage to ceiling and walls, our door reader fell off (but was operational), and floors were not the cleanest. Some tenants didn’t adhere to no-smoking policies (despite clear signage throughout the buildings). Parking lot felt hidden away and unsafe, but didn’t have any issues. The bathroom was extremely small, and hard to be in use with the door open. Positives: Beds were clean and made, lights, TV, and outlets worked as expected and bathroom appeared to be recently renovated. The breakfast was provided on time and lobby / eating area was enough to accommodate those who used it. AC was cool, room was quiet enough even with proximity to lift and stairs.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 13 sept. 2023
Hello John, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

6/10 Satisfaisant

QUEEN

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Is not bed. But let them work on making the bedsheets clean. When l came in there. The sheets where not clean enough. The night shift girl have to help me to change it to a new one. I do appreciate 🙏 her so much. I wish l know her name, but check the night shift staff that worked on September 1st night, she's the one. Please appreciate her for me. She's a wonderful staff. ❤️
Séjour de 3 nuits en septembre 2023
Réponse de Manager le 7 sept. 2023
Hello QUEEN, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excellent

Ronny

Séjour de 1 nuit en septembre 2023
Réponse de Manager le 7 sept. 2023
Hello Ronny,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de Manager le 2 sept. 2023
Hello Catherine,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Excellent

Amla

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love it is not far is good for when u want to get away
Séjour de 1 nuit en août 2023
Réponse de Manager le 31 août 2023
Hi Amla,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

2/10 Horrible

Emily

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was dirty. I found dirt in my rooms, as well as clumps of hair that weren't mine. There was a hole in the wall, the sheets were stained. The stairs and "gym" were flooded so there were just puddles of water around, and they have no bath tubs available to use. All of their bathtubs have no stopper making it impossible to bath. When I asked if I could be moved to a room that did have a bath, they said all of their tubs were like that. When I asked what about families traveling with small children, they just shrugged and then warned me that if I tried to make a stopper and the tub overflowed that they would charge me a lot of money. Which I found ridiculous that they would yell and threaten me like that. Horrible place, I wish I never stayed there and I wish I could get my money back.
Séjour de 2 nuits en août 2023
Réponse de Manager le 30 août 2023
Hello Emily, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Horrible

Jeanna

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Manager le 26 août 2023
Hello Jeanna, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Médiocre

milagros

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
In booking this hotel my expectation wasn't really high, to begin with, but it wasn't a great stay. When we first came in, we turned the AC on, and it was great! it was freezing when we came back so we turned it off and after that we had trouble with the AC all night. It looked on but kept turning off and we had to get up several times in the middle of the night to try and fix it, but it didn't work. The carpet in the hallway and room were stained. it looks like the cleaning person did not do a thorough clean because they was still a towel left hung up the shower and hair around the sink area. the last annoying thing was that breakfast was included from 7-10 by the time we came down to try and grab something everything was done except an orange. Again, my expectation wasn't that it would be a high-end breakfast but at least enough food for the expected guest that are staying there but that was not the case. lastly, the elevator was very dirty and damaged. the corners of the panel walls were broken, and the floor was dirty and sticky. not clean at all. I would not stay at this one again.
Séjour de 1 nuit en août 2023
Réponse de Manager le 15 août 2023
Hello milagros, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

8/10 Bien

James

Les points forts : Propreté
Séjour de 4 nuits en juillet 2023
Réponse de Manager le 26 juil. 2023
Hello James,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.