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Avis sur Fairfield by Marriott Rochester Henrietta/University Area

2.5 out of 5
Fairfield by Marriott Rochester Henrietta/University Area
4695 W Henrietta Rd, Rochester, NY

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 275 avis sur 561." "
Note des voyageurs de 8 (Bien), d’après 175 avis sur 561." "
Note des voyageurs de 6 (Satisfaisant), d’après 48 avis sur 561." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 561." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 561." "

8,6/10

Propreté

8,8/10

Personnel et service

7,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

2/10 Horrible

Martin

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel should not be associated with the Marriott Name I have pictures that would turn your stomach Marriott I’m not impressed Motel 6 special
Séjour de 1 nuit en mai 2024
Réponse de Rikiesha le 27 mai 2024
Good morning, on behalf of the staff here, we would like to apologize for the experience that you had. If you can reach out to us with more information, we will be happy to see what we can do to assist you.

10/10 Excellent

Shaniece

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
👌
Séjour de 2 nuits en mai 2024
Réponse de Rikiesha le 27 mai 2024
Thank you for the positive feedback, we hope to see you again in the near future.

10/10 Excellent

Donald

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Modern updates
Séjour de 1 nuit en mai 2024
Réponse de Rikiesha le 27 mai 2024
On behalf of the staff here, we thank you for the positive feedback, and hope to see you again in the near future.

6/10 Satisfaisant

Steven

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Bathtub did not drain. Front area staff less than helpful. Shower did not have a plastic liner.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Willy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like how fast was to check in, and the room were clean and the bed very comfortable
Séjour de 1 nuit en mai 2024
Réponse de Luis Ortiz le 22 mai 2024
Thank you for your resent stay with us I am glad everything went well

6/10 Satisfaisant

Ed

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Small bathroom and blah breakfast.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Beatriz

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
T I especially liked the kindness and availability of your staff in all areas to clear up any doubts or confirmations and the management of your manager Luis to resolve any situation so that the guest feels at home.
Séjour de 1 nuit en mai 2024
Réponse de Luis Ortiz le 22 mai 2024
I am glad you enjoyed your stay and we strive to give the best customer service

10/10 Excellent

Dana

Séjour de 1 nuit en mai 2024
Réponse de Rikiesha le 27 mai 2024
On behalf of the staff here, we thank you for your feedback and hope to see you again in the near future.

10/10 Excellent

Jeffrey

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was in town to do training. Hotel was clean and comfortable.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Jason

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pool was clean, and available. Room was nice and clean.
Séjour de 1 nuit en avril 2024
Réponse de Rikiesha Mckenzie le 29 avr. 2024
Thank you for the feedback, From the staff at Fairfield inn. It was our pleasure, to serve you and we do hope that you visit us again in the near future.

6/10 Satisfaisant

Priscilla

Les points forts : Personnel et service
Staff was friendly and attentive, but seemed like room had not been used in a while. Turned on shower and brown water came out. Beds weren’t very comfortable. Breakfast was disappointing.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Molly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super quick check in and it was so quiet! Slept great
Séjour de 1 nuit en avril 2024

10/10 Excellent

Alejandra

Séjour de 1 nuit en avril 2024
Réponse de Luis Ortiz le 19 mai 2024
Dear Alejandra ,Thank you for taking the time to tell us about your experience at Fairfield Henrietta /University.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Fairfield, and if I can be of assistance to you, please contact me directly at 5854759190 or luisortiz@visionshotels.com.Sincerely,Luis Ortiz General Manager 5853343350luisortiz@visionshotels.com

4/10 Médiocre

Christy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk computer was not working so the person at the desk had to take my ID to another room to another computer. I was booked for two rooms and each room seemed to have to go through a very lengthy process. Check in took an extra ordinary amount of time. The girl at the desk was friendly despite the frustrations.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Karen

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

michael

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024

8/10 Bien

Kristin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a comfortable stay. There was a minor issue with our tv and we were quickly moved to a new room. The staff was responsive and courteous. Pool was warm and in good repair. Breakfast provided more options than we expected and food was good quality. We would stay again on future trips
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Staff le 27 mars 2024
Thank you for the positive feedback, we are beyond excited that you enjoyed your stay with us! We hope to see you again in the near future!

10/10 Excellent

Arthur

Séjour de 1 nuit en mars 2024

8/10 Bien

Jeffrey, Lindenhurst

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice clean and safe hotel
Séjour de 1 nuit en mars 2024

8/10 Bien

Shannon

Séjour de 1 nuit en mars 2024

2/10 Horrible

Dorota

Voyage en couple
Les points faibles : Propreté et équipements
Hotel room was not cleans or if cleans it was so poorly done that I had to clean it my self. There was a urine spots on the rim and a seat. Hair all over the bathroom. Sink not washed at all. Etc. real disappointment.
Séjour de 2 nuits en février 2024

10/10 Excellent

Ann

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024

2/10 Horrible

Christian

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staffing was to busy on the personal phones and inattentive to customers needs. Worst place I have ever stayed at.
Séjour de 1 nuit en février 2024

8/10 Bien

Becki

Voyage en famille
Les points forts : Personnel et service
N/A
Séjour de 1 nuit en février 2024

8/10 Bien

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed my state
Séjour de 1 nuit en février 2024

4/10 Médiocre

David

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There were tampons in the pool area (not used. But still). They are under construction but the floors were so dirty. Thank you. When my family left they said goodbye to the desk person who didn’t even acknowledge them. Someone knocked on the door at 10a and asked if we were in there even though check out wasn’t till noon.
Séjour de 1 nuit en février 2024

10/10 Excellent

Muhammad

Séjour de 2 nuits en janvier 2024

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The people at the desk were super helpful and friendly. Particularly, the female customer service representative was very helpful.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Anju

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de The Fairfield Team le 19 déc. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Satisfaisant

Hope

Les points forts : Personnel et service
Staff was friendly and helpful. Hotel was quiet. Location was convenient. Bed was comfortable BUT the room needed a good vacuum, the shower didn’t drain properly and the bathroom could definitely have been cleaner.
Séjour de 1 nuit en décembre 2023
Réponse de The Fairfield Team le 14 déc. 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of a poor stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent a poor stay from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Médiocre

Sean

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The property has continued to go down hill and is in need of updating. TV didn’t work, neighbors were having a party until midnight and front desk took no action and room service wasn’t provided during out stay. Some hotels are still using COVID “precautions “ to cut services, lay off staff yet raise rates
Séjour de 2 nuits en novembre 2023
Réponse de The Fairfield Team le 14 déc. 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of a poor stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent a poor stay from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Kimberly

Séjour de 1 nuit en novembre 2023
Réponse de The Fairfield Team le 14 déc. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Médiocre

Jessica

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No thanks
Hardly could ever find a staff member at the desk and if you did, they weren’t pleasant at all. Hair and soap scum on the shower wall that had not been cleaned. Super out of date and doesn’t look clean. Not sure what the disconnect was with my room but i stayed 3 nights and literally every single time i left my room and came back, neither of my key cards would work. I had to go all the way back down to the desk and have them reprogrammed every single time, with zero explanation. Breakfast wasn’t bad, bed was comfortable enough. Overall definitely wouldn’t recommend.
Séjour de 3 nuits en novembre 2023
Réponse de The Fairfield Team le 14 déc. 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of a poor stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent a poor stay from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Horrible

Nadine

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
When we arrived we were told there was no room for us as they had had a water pipe break & the 3rd floor was shut down. Then one clerk told us Expedia was notified 2 days prior & Expedia should have found us another accommodation. The other clerk said the leak happened that day. I called Expedia they didn’t know anything about it & they tried to help find us a room with 2 double beds, none to be found. Fairfield found us a room at the airport another Fairfield. We arrived to find 1queen bed room available. The clerk at that hotel was very apologetic & empathetic to our experience. In the morning as we were getting ready to attend an event we go out to leave we find the sheriff’s department & fire truck blocking our car because they were there to investigate a gas leak which they found & fixed. Thank goodness! The firemen did move the truck for us & we made the event on time. There was confusion about paying for the room -I had already paid via Expedia. The hotel was clean and not too out of the way just 12 hours of what’s going on here?
Séjour de 2 nuits en novembre 2023
Réponse de The Fairfield Team le 14 déc. 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of a poor stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent a poor stay from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de The Fairfield Team le 14 déc. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jevan

Séjour de 1 nuit en novembre 2023
Réponse de The Fairfield Team le 14 déc. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bien

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location and the room
Séjour de 2 nuits en octobre 2023
Réponse de The Fairfield Team le 14 déc. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Janine, CORONADO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy check-in and clean
Séjour de 1 nuit en octobre 2023
Réponse de The Fairfield Team le 14 déc. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Arthur L., ALFRED

Séjour de 1 nuit en octobre 2023
Réponse de The Fairfield Team le 14 déc. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bien

Sadavia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room needed to be vacuumed, but other than that everything was PERFECT !!!!!!
Séjour de 3 nuits en octobre 2023
Réponse de The Fairfield Team le 14 déc. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jeffrey

Séjour de 1 nuit en octobre 2023

10/10 Excellent

MELINDA M

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was a good variety of food available for breakfast. I've never seen so many dairy-free milk alternatives outside of a supermarket. It would have been nice to have a microwave in the breakfast area, as they served hard-boiled eggs, but that's not a deal breaker. There was also a mini-convenience store, if you don't have transportation available. The staff was friendly and allowed us to use paper plates and "silverware" for food prepared in our room. The room was clean and neat.
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Maria

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I suspect that the hotel was understaffed. We arrived to our room to see the door propped open with a hanger. Garbage in bathroom was not taken out. Probably rushed to turn around the room. When we turned on heater in room it smelled like burning dust or hair. Couldn’t use it to warm the room. Check in person was lovely and the complementary bottle of water was nice.
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Colleen

Voyage en famille
We shoulders up late at night to be told we didn’t have a room. The man at the desk was very nice and apologetic and did call a manager and a room “was found “. We go to the room which was clearly never cleaned. Sheets were dirty. I had to get clean sheets and the desk and make the beds and clean bedside table which was visibly dirty!!
Séjour de 1 nuit en octobre 2023
Réponse de The Fairfield Team le 14 déc. 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of a poor stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent a poor stay from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Médiocre

Ernest

Les points faibles : Équipements
The update it needs to be updated. No USB ports anywhere to be plugged into. The breakfast area is too crowded with tables making it very difficult to move around. I had no cups for my coffee machine while I have a coffee machine. Was not happy at all with the place.
Séjour de 2 nuits en octobre 2023

8/10 Bien

Marc

Séjour de 1 nuit en octobre 2023
Réponse de The Fairfield Team le 14 déc. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Gerald and Julianne

Séjour de 1 nuit en septembre 2023
Réponse de The Fairfield Team le 14 déc. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

jordan

Séjour de 1 nuit en septembre 2023
Réponse de The Fairfield Team le 14 déc. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bien

Thomas D.

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it needs to better marked - hard to find off West Henrietta Rd
Séjour de 2 nuits en septembre 2023