Avis sur Bananarama Dive & Beach Resort
Bananarama Dive & Beach Resort
West Bay Beach, Roatan, Bay Islands
Avis
8,4
Très bien
8,4/10
Propreté
8,8/10
Personnel et service
8,0/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants, Voyage en famille
10 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en janvier 2024
Réponse de Marketing le 16 mars 2024
Thank you for taking the time to leave us a wonderful review. We love to read when our guests have a great time with us and are so glad you were able to visit. We hope to see you back again soon for another fun vacation!
8/10 Bien
Nathalie
19 sept. 2022
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Nathalie
Séjour de 3 nuits en septembre 2022
Réponse de Marketing le 28 sept. 2022
Thank you for leaving us a wonderful rating!
8/10 Bien
Martin
Voyage en famille
2 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Martin
Séjour de 9 nuits en avril 2022
Réponse de Marketing le 6 mai 2022
We truly appreciate your highly rated review and are so happy to know that you enjoyed your time with us! We hope to see you back for another visit really soon!
8/10 Bien
Voyageur vérifié
31 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en janvier 2020
Réponse de Bananarama Staff le 31 janv. 2020
Thank you for taking the time to leave us a highly rated review! We're happy to have had you come and stay with us here at Bananarama and we wish you all the best!
10/10 Excellent
Marie-Jose
24 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marie-Jose
Séjour de 13 nuits en août 2019
Réponse de Bananarama Staff le 26 août 2019
Hello,
Thank you for your great rating, we're so glad you had a great experience with us at Bananarama. We look forward to your next trip to Roatan and wish you all the best.
10/10 Excellent
Jerome
26 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent service
Jerome
Séjour de 11 nuits en avril 2019
Réponse de Personnel de Bananarama le 29 avr. 2019
Bonjour,
Nous sommes heureux que vous ayez choisi notre hôtel lors de votre séjour à Roatan! Merci d'avoir pris le temps de nous laisser un commentaire, nous l'apprécions et à vous! Nous sommes désolés pour la climatisation, mais nous sommes ravis d'apprendre que nous avons pu prendre des mesures si rapidement et résoudre le problème. Nous espérons te revoir bientôt.
Meilleures salutations
10/10 Excellent
Xavier, Paris
30 août 2018
Les points forts : Propreté, personnel et service, confort de la chambre
Hôtel sur une plage magnifique
Xavier
Séjour de 5 nuits en août 2018
Réponse de Lindell le 17 sept. 2018
Thank you for your stay, and for your suggestions. We so hope you visit us again, and we will work on our menu.
Regards,
Lindell
6/10 Satisfaisant
Jack
8 mars 2017
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Good vibes, unconfortable bed
Jack
Réponse de Lindell le 15 mars 2017
Hi, Thank you for your comment, we do apologize for the bed, can you please tell me what room you were in so we can try to fix the bed. We do apologize for the inconvenience. Hope that from apart from the bed you enjoyed your stay.
Sincerely,
8/10 Bien
Christian
8 févr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christian
10/10 Excellent
Anuar
28 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anuar
Séjour de 4 nuits en mai 2024
10/10 Excellent
Lorenzo J
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lorenzo J
Séjour de 3 nuits en mai 2024
Réponse de Marketing le 17 mai 2024
Thank you for your wonderful review, we are so happy to know that you enjoyed your time with us! We hope to see you again soon!
10/10 Excellent
Oscar
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Oscar
Séjour de 4 nuits en mai 2024
Réponse de Marketing le 14 mai 2024
Thank you for your wonderful feedback!
10/10 Excellent
Amanda
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amanda
Séjour de 3 nuits en mai 2024
Réponse de Marketing le 13 mai 2024
Hello and thank you for taking the time to leave readers such a detailed and wonderful review. We are so happy to know that you enjoyed your stay with us, from the complimentary breakfast to the diving! With that said we truly hope to see you back again soon for another awesome vacation and wish you safe travels home!
10/10 Excellent
Vilma lizeth paz
Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vilma lizeth paz
Séjour de 6 nuits en mai 2024
Réponse de Marketing le 13 mai 2024
Hello and thank you for your wonderful review, we are so pleased to know that you enjoyed your visit with us! We hope to see you back again soon!
10/10 Excellent
Nora
Voyage en famille
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nora
Séjour de 2 nuits en avril 2024
Réponse de Marketing le 8 mai 2024
Hello and thank you for your wonderful review, we are so happy to know you had a great time with us and look forward to your next visit!
10/10 Excellent
Shelley
7 mai 2024
Les points forts : Propreté et personnel et service
Shelley
Séjour de 4 nuits en mai 2024
Réponse de Marketing le 8 mai 2024
Thank you for taking the time to share your feedback with us! We are so happy to know that you had a good time during your stay with us and we thank you for your patience with the AC. We hope to see you again soon for another great visit!
10/10 Excellent
Anthony
Voyage en groupe
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 7 nuits en avril 2024
Réponse de Marketing le 8 mai 2024
Hello and thank you for sharing your feedback with us. The complimentary breakfast is included with every reservation and we are so glad you enjoyed it every morning! Thank you for choosing to stay with us and we hope to see you again soon!
8/10 Bien
Thea
Voyage en famille
2 mai 2024
Les points forts : Personnel et service et équipements
Thea
Séjour de 4 nuits en avril 2024
Réponse de Marketing le 8 mai 2024
We thank you for taking the time to share your feedback with us as it is a fantastic tool we use for improvement etc. We're so happy to know that you enjoyed your visit with us and have noted your points about cleaning etc as even though we are a more rustic property, cleanliness and comfort are of top priority for us. Thank you for staying with us and we hope to see you again soon!
10/10 Excellent
Sylvia
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sylvia
Séjour de 4 nuits en avril 2024
Réponse de Marketing le 8 mai 2024
Hello and thank you for your review! Seeing how our guests enjoy their time with us is truly rewarding and we are so happy to know your vacation went amazing. Thank you for staying with us and we look forward to seeing you on your next visit!
10/10 Excellent
Ryan
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ryan
Séjour de 7 nuits en avril 2024
Réponse de Marketing le 8 mai 2024
We truly appreciate you taking the time to leave us such a wonderful review! We are a more rustic island-themed resort as you mention, with that said we do our absolute best to maintain higher standards for service, cleanliness, and character. To your point and for the others reading, the specials run from 3pm-6pm every day so please feel free to check them out during your stay! Thank you again for staying with us and we hope to see you again soon!
10/10 Excellent
Nick, Bellingham
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nick
Séjour de 7 nuits en mars 2024
Réponse de Marketing le 25 avr. 2024
We're so happy to read that you enjoyed your time with us including the staff and restaurant specials! We thank you for staying with us and we hope to see you back again soon!
10/10 Excellent
Jessica
Voyage en groupe
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 7 nuits en avril 2024
Réponse de Marketing le 25 avr. 2024
Thank you for your wonderful review, we love to read when our guests have amazing experiences with us! Looking forward to your next visit!
10/10 Excellent
Sharon, Casper
Voyage en famille
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sharon
Séjour de 7 nuits en avril 2024
Réponse de Marketing le 25 avr. 2024
Hello and thank you for staying with us! We appreciate you taking the time to leave us a review and are so happy to know you enjoyed your time at the Thirtsy Turtle and with the dive shop. We hope to see you back again soon for another awesome visit!
4/10 Médiocre
Diogenes, ISLANDIA
Voyage en couple
7 avr. 2024
Les points forts : Propreté
Diogenes
Séjour de 8 nuits en mars 2024
Réponse de Marketing le 25 avr. 2024
We appreciate you taking the time to share your experience with us and apolgize that the details of our resort were not clear prior to your reserving. With that said we are happy to know that you still made the most of your time with us and enjoyed your stay. We will be looking at ways to communicate better with guests as we are a rustic-style beach resort that focuses on providing our guests with an authentic island feel while maintaning high standard of quality and cleanliness. Thank you again for the feedback and we hope to see you back again soon!
10/10 Excellent
Anthony
Voyage en famille
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 2 nuits en avril 2024
Réponse de Marketing le 25 avr. 2024
Hello and thank you for leaving us a review/feedback. We're glad to see that you had a great time with us and have taken note of your point to add TV's to the rooms. We hope to see you back again soon!
6/10 Satisfaisant
Luis
Voyage en couple
31 mars 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Luis
Réponse de Marketing le 25 avr. 2024
Hello and thank you for taking the time to leave us a review. We are glad to know that you overall made the most of your time with us and would like to apologize that you felt service was lacking. We are always looking to improve and provide the best experience to our guests possible, we appreciate your feedback and will do what we need to address any issues with service. We hope to see you again soon for a much more amazing time!
2/10 Horrible
Hassen
30 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hassen
Séjour de 3 nuits en mars 2024
Réponse de Marketing le 25 avr. 2024
Hello and thank you for staying with us during your time on West Bay. We are sorry to hear that your experience with us was anything less than amazing. We can assure you that maintenance and upkeep are ongoing to maintain the resort to our regular high standard. One large point we would like to address is that there are no bed bugs in the resort, all of our mattresses are newly purchased (within a year) and are checked and cleaned regularly. These may sometimes be confused with sand flies, a tiny insect found on our beaches in Roatan. With all that said we will be taking your review seriously and addressing any and all points possible to improve all future guest experiences. Thank you for staying with us and we hope you consider returning in the future to experience the regular amazing side of the resort so many others love.
6/10 Satisfaisant
Kevin
26 mars 2024
Kevin
Séjour de 14 nuits en mars 2024
Réponse de Marketing le 25 avr. 2024
Hello and thank you for leaving us a rating. We always strive for 5-star ratings and would love to know what we can do to earn a better rating to improve the resort for all future guests.
10/10 Excellent
Craig
21 mars 2024
Les points forts : Propreté et personnel et service
Craig
Séjour de 8 nuits en mars 2024
Réponse de Marketing le 2 avr. 2024
What an amazing review for us to receive, we are so glad to know that you fully enjoyed your time with us! We'll make sure the dive shop and resort staff know that they're doing a great job and truly appreciate you taking the time to leave us a review. We hope to see you back again soon for another great trip!
10/10 Excellent
Emily Brooke
20 mars 2024
Emily Brooke
Séjour de 4 nuits en mars 2024
Réponse de Marketing le 25 avr. 2024
Thank you for taking the time to leave us a wonderful rating, we are so glad to know that you enjoyed your time with us and hope to see you back again soon!
10/10 Excellent
Angela
Voyage en couple
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angela
Séjour de 8 nuits en février 2024
Réponse de Marketing le 18 mars 2024
Hello and thank you for your wonderful review. We are so happy to know that you enjoyed your time with us and we hope to see you back again soon!
8/10 Bien
Roger
Voyage en couple
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roger
Séjour de 10 nuits en février 2024
Réponse de Marketing le 2 avr. 2024
Hello, we truly appreciate the high rating and are so happy to know you enjoyed your time with us! Relaxing on the beach is a specialty of Bananarama and we hope to see you back on the beach in a chair again soon!
6/10 Satisfaisant
Dave
Voyage en couple
9 mars 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Dave
Séjour de 9 nuits en février 2024
Réponse de Marketing le 2 avr. 2024
Hello, we truly appreciate you taking the time to leave us a review, they are an awesome way for us to gauge how we are doing and to improve for the future. We're happy to know that your time with us was overall a good one and will be addressing your concern about updating as best we can! We hope to see you back again soon to hopefully earn a full 5-star rating, thank you for choosing to stay with us!
10/10 Excellent
R
Voyage en famille
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
R
Séjour de 7 nuits en février 2024
Réponse de Marketing le 2 avr. 2024
Hello and thank you for taking the time to leave us such a wonderful review. Even better for us is knowing that you had such an amazing time with us here at Bananarama and the Dive Center! We hope to see you back again soon for another awesome adventure!
4/10 Médiocre
Laura
28 févr. 2024
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Don’t stay in unit 22
Laura
Séjour de 4 nuits en février 2024
Réponse de Marketing le 2 avr. 2024
Hello, we appreciate your taking the time to leave us a review and would like to sincerely apologize that your time with us was not to the level that so many others have enjoyed. As for the hot water issue, we apologize if you felt there was inaction on our end, we take reports seriously at Bananarama and address issues as quickly as possible. There are no TV's or hairdryers in our rooms as stated on all of our listings, although hairdryers are available upon request. Again we thank you for your feedback and for staying with us, we hope you were still able to make the most of your time with us to enjoy your vacation! We will be addressing all points to improve the resort for future guests.
4/10 Médiocre
Suzy
25 févr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Suzy
Séjour de 5 nuits en février 2024
Réponse de Marketing le 2 avr. 2024
Hello, we are sorry to see that your time with us did not result in a high rating. We strive to give our guests a fun and comfortable vacation and hope you still made the most of your time with us.
2/10 Horrible
Randy
Voyage en couple
24 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Randy
Réponse de Marketing le 2 avr. 2024
Hello and thank you for taking the time to leave us feedback. We are so sorry to hear that your overall experience with us was not the good time so many others have had. With that said, your feedback is the exact tool we use in order to make productive changes to the resort for future guests, and we will be investigating your points. We hope you still made the most of your time with us, enjoying your vacation, and hope we see you again in the future to earn your 5-star review.
6/10 Satisfaisant
Mark
Voyage en groupe
19 févr. 2024
Les points faibles : Propreté et équipements
Mark
Séjour de 4 nuits en février 2024
Réponse de Marketing le 2 avr. 2024
Hello, thank you for taking the time to share your experience with us and for being a return guest! We are sorry to hear that this visit with us was not to the standard you are accustomed to here at Bananarama and have taken note of your points to see how we may improve. We strive to maintain affordability as well as quality along West Bay Beach and are always looking for ways to improve. We hope to see you back again soon in order to provide you with the excellent stay you are used to and earn your 5-star rating.
6/10 Satisfaisant
Michael
Voyage en groupe
16 févr. 2024
Les points forts : Propreté et personnel et service
February 24
Michael
Séjour de 7 nuits en février 2024
Réponse de Marketing le 2 avr. 2024
Hello, we appreciate you taking the time to leave us a review and are glad to read you felt our location and prices were accomodating! We do advertise ourselves as a budget-friendly rustic option on West Bay but with that said are constantly striving to give our guests the best experience possible. Thank you for choosing to stay with us and we hope to see you back again soon to earn your 5-star rating!
10/10 Excellent
Mary
Voyage en groupe
10 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary
Séjour de 7 nuits en janvier 2024
Réponse de Marketing le 2 avr. 2024
Hello and thank you so much for taking the time to leave us such a wonderful review! Knowing our guests are having a great time with us is hugely rewarding and inspires us to continue making Bananarama the best resort it can be. Thank you for staying with us and we look forward to your next amazing visit!
10/10 Excellent
JANICE
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JANICE
Séjour de 8 nuits en février 2024
Réponse de Marketing le 7 mars 2024
We truly appreciate your taking the time to leave us a feedback and had a wonderful time with us. We hope to see you back again soon!
4/10 Médiocre
Hugh
Voyage en couple
26 janv. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Hugh
Séjour de 7 nuits en janvier 2024
Réponse de Marketing le 16 mars 2024
Hello and thank you for taking the time to share your feedback. Reviews are an amazing way for us to reflect on the experiences of guests and use that information to improve the resort for all. Please know we have taken note of all your comments and will be addressing your concerns to the best of our ability. Many of our rooms are very different from one to another so guests will have varying experiences, but regardless of our rustic niche we take cleanliness and comfort very seriously. We're sorry your experience with us could not have been 5-star but we hope you still made the most of your time here.
10/10 Excellent
Todd
Voyage en famille
22 janv. 2024
Les points forts : Équipements
Todd
Séjour de 4 nuits en janvier 2024
Réponse de Marketing le 5 mars 2024
We truly appreciate your taking the time to leave us a wonderful rating and we hope to see you back soon!
10/10 Excellent
Mary
20 janv. 2024
Mary
Séjour de 7 nuits en janvier 2024
Réponse de Marketing le 7 mars 2024
Thank you for taking the time to leave us a review, we appreciate your feedback and are so glad to know that you enjoyed your time with us!
10/10 Excellent
Glen
Voyage en groupe, Voyage en couple
14 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Glen
Séjour de 7 nuits en janvier 2024
Réponse de Marketing le 5 mars 2024
Hello and thank you for your great rating, we're so happy you enjoyed your stay with us and look forward to your next visit!
10/10 Excellent
Naomi
11 janv. 2024
Naomi
Séjour de 4 nuits en janvier 2024
Réponse de Marketing le 5 mars 2024
Thank you for your kind rating, we hope to see you again soon for another amazing trip!
8/10 Bien
Harold, Elizabeth
11 janv. 2024
Harold
Séjour de 7 nuits en janvier 2024
Réponse de Marketing le 13 janv. 2024
Thank you for leaving us a rating, we are so happy to know that you enjoyed your time with us! We hope to see you back again soon for another great vacation!
8/10 Bien
Matthew
10 janv. 2024
Matthew
Séjour de 7 nuits en décembre 2023
Réponse de Marketing le 13 janv. 2024
Thank you for leaving us a rating, we are so happy to know that you enjoyed your time with us! We hope to see you back again soon for another great vacation!
10/10 Excellent
thomas
Voyage en famille
6 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
thomas
Séjour de 3 nuits en janvier 2024
Réponse de Marketing le 16 janv. 2024
Hello and thank you for taking the time to leave us a wonderful review. We truly appreciate your repeat visits and hope to see you back for many many more!
10/10 Excellent
Consuelo
Voyage en couple
3 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Consuelo
Séjour de 4 nuits en décembre 2023