Avis sur Country Inn & Suites by Radisson, Roanoke, VA
Country Inn & Suites by Radisson, Roanoke, VA
7860 Plantation Rd, Roanoke, VA
Avis
9,0
Merveilleux
9,2/10
Propreté
9,2/10
Personnel et service
8,8/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 16 avr. 2024
Dear Guest,Thank you for your feedback. We're delighted to hear that you found our hotel to be perfect for the price. Providing value and satisfaction to our guests is important to us. We appreciate your positive review and hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager
10/10 Excellent
Daniel, Granby
29 févr. 2024
Daniel
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 21 mars 2024
Dear Guest,Thank you for your fantastic rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager
10/10 Excellent
normand
Voyage en couple
14 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
normand
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 14 nov. 2023
Dear Normand,Thank you for the perfect 5/5 rating and positive feedback about the cleanliness. We're delighted to hear that you had a very clean experience during your stay. We look forward to welcoming you back for another excellent stay. Safe travels!Sincerely, Hotel Manager
10/10 Excellent
claude
Voyage en famille
6 nov. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
claude
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 7 nov. 2023
Dear Guest,Thank you for the excellent 5 out of 5 rating and your kind feedback! We're delighted to hear that you had a very nice experience during your stay. If you have any specific comments or suggestions on what you enjoyed most, please feel free to share. Your feedback helps us maintain our high standards and provide a wonderful experience for all our guests.Sincerely,Hotel Manager
8/10 Bien
Stephane
12 oct. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Stephane
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 12 oct. 2023
Dear Guest,Thank you for your concise feedback, indicating that you had an overall positive experience. We're pleased to hear this, and we hope to continue providing you with great stays in the future.Sincerely,Hotel Manager
8/10 Bien
Alexandre
Voyage en famille
27 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexandre
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 28 août 2023
Dear Alexandre,We're pleased to hear that you found our establishment well located and enjoyed the courteous staff. It's great that the suite's size was suitable for your family with young children. We appreciate your feedback about the unique lunch control system – if you have further insights to share on that aspect, we'd be interested in hearing them. Thank you for your kind words, and we hope to have the pleasure of hosting you and your family again in the future.Sincerely,Hotel Manager
8/10 Bien
Eric
22 avr. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Je recommande cet hôtel
Eric
Séjour de 1 nuit en avril 2023
Réponse de General Manager le 3 mai 2023
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
8/10 Bien
Stephane
Voyage en famille
19 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stephane
Séjour de 1 nuit en avril 2023
Réponse de General Manager le 3 mai 2023
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.
10/10 Excellent
Yvan
7 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
L’idéal
Yvan
Séjour de 1 nuit en avril 2023
Réponse de General Manager le 11 avr. 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
10/10 Excellent
Alain
Voyage en famille
20 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alain
Séjour de 1 nuit en mars 2023
Réponse de General Manager le 27 mars 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
10/10 Excellent
Sandy
Voyage en famille
27 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandy
10/10 Excellent
Serge
17 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Snowbird
Serge
Séjour de 1 nuit en novembre 2022
Réponse de Robin le 18 nov. 2022
Thank you for taking the time to share your experience regarding your recent stay at the Country Inn & Suites of Roanoke, VA.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Yours in Hospitality,Robin D. Lowery, Jr.
10/10 Excellent
normand
Voyage en couple
15 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
normand
Séjour de 1 nuit en novembre 2022
Réponse de Robin le 18 nov. 2022
Thank you so much for taking the time to share your feedback with us. Our micro-fridges are as described. We do not offer any rooms with full-size fridges; however, we do own 2 industrial-size fridges and 3 industrial-size freezers and we are always willing to store items for guests if they will not fit into the advertised micro-fridge.Every room does come with a microwave. They are located in the cabinet next to the micro-fridge. We apologize that you were unaware of this. Our front desk team is always available to help our guests 24 hours a day.Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Roanoke.Yours in Hospitality,Robin D. Lowery, Jr.
8/10 Bien
Sophie
Voyage en famille
20 août 2022
Les points faibles : Personnel et service
Correct pour une nuit
Sophie
Séjour de 1 nuit en août 2022
Réponse de Robin le 24 août 2022
Dear Sophie,We would like to thank you for taking the time to share your recent experience at the Country Inn & Suites of Roanoke, VA. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Yours in Hospitality,Robin D. Lowery, Jr.
10/10 Excellent
mario
21 juin 2022
mario
Séjour de 17 nuits en mai 2022
Réponse de Robin le 24 juin 2022
Dear Mario,
Thank you for taking the time to share your experience regarding your recent stay at the Country Inn & Suites of Roanoke, VA.
Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Yours in Hospitality,
Robin D. Lowery, Jr.
10/10 Excellent
Roland, Shawinigan
Voyage en famille
22 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roland
Séjour de 1 nuit en avril 2022
Réponse de Robin le 6 mai 2022
Dear Roland,
Thank you for taking the time to share your experience regarding your recent stay at the Country Inn & Suites of Roanoke, VA.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Yours in Hospitality,
Robin D. Lowery, Jr.
8/10 Bien
Lucille
20 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Propre et confortable
Lucille
Séjour de 1 nuit en avril 2022
Réponse de Robin le 29 avr. 2022
Dear Lucille,
Thank you for taking the time to share your experience regarding your recent stay at the Country Inn & Suites of Roanoke, VA.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Yours in Hospitality,
Robin D. Lowery, Jr.
10/10 Excellent
Yvan
Voyage en famille
9 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super endroit
Yvan
Séjour de 1 nuit en avril 2022
Réponse de Robin le 13 avr. 2022
Dear Yvan,
Thank you for taking the time to share your experience regarding your recent stay at the Country Inn & Suites of Roanoke, VA.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Yours in Hospitality,
Robin D. Lowery, Jr.
8/10 Bien
Dominic
Voyage en famille
23 févr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dominic
Séjour de 1 nuit en février 2022
Réponse de Robin le 23 févr. 2022
Dear Dominic,
Thank you for taking the time to share your experience regarding your recent stay at the Country Inn & Suites of Roanoke, VA.
Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We do provide sheets for our sleeper-sofas. I am sorry you were not made aware of this. We hope to see you again soon!
Yours in Hospitality,
Robin D. Lowery, Jr.
10/10 Excellent
Claude
13 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Satisfait
Claude
Séjour de 1 nuit en décembre 2021
Réponse de Robin le 13 déc. 2021
Dear Claude,
Thank you for taking the time to share your experience regarding your recent stay at the Country Inn & Suites of Roanoke, VA.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Yours in Hospitality,
Robin D. Lowery, Jr.
Dear Claude,
Merci d'avoir pris le temps de partager votre expérience concernant votre récent séjour au Country Inn & Suites de Roanoke, en Virginie.
Vos commentaires sont très importants pour nous et nous pouvons vous assurer que nous utiliserons ces informations pour faire tout notre possible pour créer une expérience agréable pour chacun de nos clients. Nous espérons vous revoir bientôt!
Bien à vous dans l'hospitalité,
Robin D. Lowery, Jr.
6/10 Satisfaisant
Guy, Longueuil
16 nov. 2021
Guy
Séjour de 1 nuit en novembre 2021
8/10 Bien
Cherylle
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cherylle
Séjour de 1 nuit en avril 2024
10/10 Excellent
Janet
Voyage en couple
29 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Janet
Séjour de 1 nuit en avril 2024
8/10 Bien
Raghuveer
28 avr. 2024
Les points forts : Propreté et personnel et service
Raghuveer
Séjour de 1 nuit en avril 2024
10/10 Excellent
Terrance
Voyage en famille avec de jeunes enfants
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terrance
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Guest,Thank you for your perfect rating and positive feedback! We're thrilled to hear that everything met your expectations during your stay. Your satisfaction is our priority, and we hoSincerely, Hotel Manager
10/10 Excellent
danilo de la
Voyage en famille
27 avr. 2024
danilo de la
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Guest,Thank you for your perfect rating and positive feedback! We're delighted to hear that you found your hotel room clean and spacious during your stay. Your satisfaction is important to us, and we look forward to hosting you again in the future.Sincerely, Hotel Manager
8/10 Bien
Jean
Voyage en couple
27 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jean
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the delay in having your rooms ready upon your arrival. We understand the inconvenience this caused and appreciate your patience. We will address your concerns regarding our housekeeping staffing levels to ensure a more efficient experience for our guests in the future. We're glad to hear that despite this issue, you found your room clean and enjoyed your stay otherwise. Thank you for choosing to stay with us, and we hope to welcome you back again soon.Sincerely, Hotel Manager
10/10 Excellent
Paul
Voyage d’affaires
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 27 avr. 2024
Dear Paul,Thank you for your perfect rating! We're delighted to hear that you loved your stay with us.We hope to have the pleasure of welcoming you back in the future for another amazing experience. Thank you for choosing our hotel and taking the time to leave a positive review.Sincerely, Hotel Manager
8/10 Bien
Alice
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alice
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 27 avr. 2024
Dear Alice,Thank you for your feedback! We're glad to hear that you found our hotel quiet and easily accessible from the highway. If there are any areas where we can improve to earn that extra star next time, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager
10/10 Excellent
Clark Ann, Vestal
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clark Ann
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 27 avr. 2024
Dear Clark Ann,Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed your lovely room and had a great breakfast experience. Your satisfaction is our priority, and we appreciate your kind words. We hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager
8/10 Bien
Laurie
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laurie
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 26 avr. 2024
Dear Guest,Thank you for choosing to stay with us during your travels, and for taking the time to share your experience. We're glad to hear that you found your room to be spacious, clean, and comfortable during your overnight stay. We appreciate your positive feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager
8/10 Bien
DONNIE
Voyage d’affaires
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DONNIE
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 26 avr. 2024
Dear Guest,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found your room to be nice and clean, and that you had a positive experience with our staff. Your kind words are greatly appreciated, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager
10/10 Excellent
Amanda
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amanda
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 25 avr. 2024
Dear Guest,Thank you for your perfect rating and for choosing to stay with us! We're thrilled to hear that you had an enjoyable experience during your visit. Your satisfaction is our utmost priority, and we're delighted that we could provide you with a five-star stay. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager
10/10 Excellent
Dineshkant
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dineshkant
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 24 avr. 2024
Dear Dineshkant,Thank you for your perfect rating and detailed review! We're delighted to hear that you enjoyed our convenient location, comfortable beds, reliable hot water, safe surroundings, and delicious breakfast. It's fantastic to know that our friendly staff and ample parking contributed to a pleasant stay. We hope to welcome you back for another enjoyable visit soon!Sincerely, Hotel Manager
10/10 Excellent
Natalie
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natalie
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 23 avr. 2024
Dear Natalie,Thank you for your wonderful feedback! We're thrilled to hear that you and your kids enjoyed our indoor pool during your stay. Providing a fun and relaxing experience for families is important to us, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
8/10 Bien
Derek
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Derek
Séjour de 14 nuits en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Guest,Thank you for being a loyal guest and for your feedback. We're glad to hear that you find our hotel suitable for your stays, and we appreciate your continued support over the years. We're always striving to improve, so if there's anything specific you believe would make your experience exceptional, please feel free to share. We look forward to hosting you again soon.Sincerely, Hotel Manager
6/10 Satisfaisant
Albert
20 avr. 2024
Albert
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Guest,Thank you for your feedback. We appreciate you taking the time to share your experience with us. If there's anything specific we can improve upon, please don't hesitate to let us know. We hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager
10/10 Excellent
Gail
Voyage en couple
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gail
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 20 avr. 2024
Dear Guest,Thank you for your kind words, Gail! We're thrilled to hear that you found our staff to be very professional and helpful during your stay. Providing excellent service is our top priority, and we're glad to know that we met your expectations. We appreciate your feedback and look forward to welcoming you back for another positive experience in the future.Sincerely, Hotel Manager
8/10 Bien
Jill
Voyage en famille
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jill
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 19 avr. 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you had a quiet stay and enjoyed our proximity to the AT trails. If there are any areas where you believe we can improve to make your next stay even better, please feel free to let us know. Your input is valuable to us, and we hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager
10/10 Excellent
Adam
Voyage d’affaires
18 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Adam
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 18 avr. 2024
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We appreciate your positive feedback and hope to welcome you back for another fantastic stay in the future.Sincerely, Hotel Manager
10/10 Excellent
Matthew
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matthew
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 18 avr. 2024
Dear Guest,Thank you for your positive rating! We're delighted to hear that you had a very nice experience during your stay. Your satisfaction is important to us, and we're glad that we could meet your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay soon.Sincerely, Hotel Manager
10/10 Excellent
Paige
Voyage en couple
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paige
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 18 avr. 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you found your stay very comfortable and clean, and that you enjoyed our pool. Your satisfaction is important to us, and we're glad that we could provide you with a pleasant experience. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay soon.Sincerely, Hotel Manager
8/10 Bien
Michelle
Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michelle
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Guest,Thank you for your feedback. We apologize for any confusion caused by our posted rules. Our primary concern is guest safety, and we enforce these policies to ensure a comfortable environment for all. Your comments are valuable to us, and we will review our communication of these rules to ensure clarity. If you have any further concerns, please feel free to contact us directly. We appreciate your feedback and hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager
8/10 Bien
Shari
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shari
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Guest,Thank you for your feedback and positive rating! We're delighted to hear that you found our hotel convenient during your stay. If there's anything specific that made your experience enjoyable, or if you have any suggestions for improvement, please feel free to let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future.Sincerely, Hotel Manager
10/10 Excellent
Honey
Voyage en couple
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Honey
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Guest,Thank you for your perfect rating and kind words! We're delighted to hear that you had a pleasant stay with us and that you appreciated our clean and well-maintained grounds. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
4/10 Médiocre
Linda
Voyage en famille avec de jeunes enfants
15 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Linda
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 16 avr. 2024
Dear Guest,We apologize for the discomfort and inconvenience you experienced during your stay. Your feedback regarding the beds and disturbance caused by other guests is concerning, and we'll address these issues promptly. We're sorry for the interaction you had with our staff; this is not reflective of our service standards. We value your input and will take steps to improve. We hope to have the chance to welcome you back for a better experience in the future.Sincerely, Hotel Manager
8/10 Bien
Eric
Voyage en couple
15 avr. 2024
Eric
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 16 avr. 2024
Dear Guest,Thank you for your review. We're glad to hear that you found our staff to be very friendly and accepting. Providing excellent service and creating a welcoming environment for all our guests is our top priority. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager
2/10 Horrible
Allan
15 avr. 2024
Allan
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Guest,Thank you for sharing your experience. We apologize for any inconvenience caused by the change in ownership and the deposit policy. Your feedback is important to us, and we will address these concerns with the relevant parties to ensure a smoother check-in process for our guests. If you have any further questions or if there's anything we can do to assist you, please don't hesitate to contact us directly. We appreciate your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely, Hotel Manager
10/10 Excellent
Kathy, Norfolk
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathy
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 16 avr. 2024
Dear Guest,Thank you for your loyalty and your wonderful review. We're thrilled to hear that you love staying with us and that our staff and facilities meet your needs consistently. Your continued support means the world to us, and we look forward to welcoming you back for many more enjoyable stays in the future.Sincerely, Hotel Manager
10/10 Excellent
James
12 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 13 avr. 2024
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had a great experience with us. If there's anything more we can do to ensure your next stay is just as enjoyable, please don't hesitate to let us know.Sincerely, Hotel Manager