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Avis sur Country Inn & Suites by Radisson, Roanoke, VA

3 out of 5
Country Inn & Suites by Radisson, Roanoke, VA
7860 Plantation Rd, Roanoke, VA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 842 avis sur 1334." "
Note des voyageurs de 8 (Bien), d’après 345 avis sur 1334." "
Note des voyageurs de 6 (Satisfaisant), d’après 83 avis sur 1334." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 1334." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 1334." "

9,2/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Alain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect for the price
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 16 avr. 2024
Dear Guest,Thank you for your feedback. We're delighted to hear that you found our hotel to be perfect for the price. Providing value and satisfaction to our guests is important to us. We appreciate your positive review and hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Daniel, Granby

Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 21 mars 2024
Dear Guest,Thank you for your fantastic rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

normand

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très propre
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 14 nov. 2023
Dear Normand,Thank you for the perfect 5/5 rating and positive feedback about the cleanliness. We're delighted to hear that you had a very clean experience during your stay. We look forward to welcoming you back for another excellent stay. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

claude

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 7 nov. 2023
Dear Guest,Thank you for the excellent 5 out of 5 rating and your kind feedback! We're delighted to hear that you had a very nice experience during your stay. If you have any specific comments or suggestions on what you enjoyed most, please feel free to share. Your feedback helps us maintain our high standards and provide a wonderful experience for all our guests.Sincerely,Hotel Manager

8/10 Bien

Stephane

Les points forts : Infrastructures et conditions de l’hébergement
All good
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 12 oct. 2023
Dear Guest,Thank you for your concise feedback, indicating that you had an overall positive experience. We're pleased to hear this, and we hope to continue providing you with great stays in the future.Sincerely,Hotel Manager

8/10 Bien

Alexandre

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel établissement bien situé proche de l’autoroute 81. Personnel courtois et suite avec grandeur idéale pour famille avec jeunes enfants. Système mis en place pour contrôle des déjeuners unique … légèrement étrange
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 28 août 2023
Dear Alexandre,We're pleased to hear that you found our establishment well located and enjoyed the courteous staff. It's great that the suite's size was suitable for your family with young children. We appreciate your feedback about the unique lunch control system – if you have further insights to share on that aspect, we'd be interested in hearing them. Thank you for your kind words, and we hope to have the pleasure of hosting you and your family again in the future.Sincerely,Hotel Manager

8/10 Bien

Eric

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Je recommande cet hôtel
Belle chambre tranquille et spacieuse. Seuls deux points à noter: climatiseur bruyant et tapis un peu salé dans la chambre. Pour le reste, tout est ok!
Séjour de 1 nuit en avril 2023
Réponse de General Manager le 3 mai 2023
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

8/10 Bien

Stephane

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
De passage seulement mais tres confortable et service de grande qualite
Séjour de 1 nuit en avril 2023
Réponse de General Manager le 3 mai 2023
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excellent

Yvan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
L’idéal
C’est l’endroit et l’hôtel parfaite pour un couché d’un soir
Séjour de 1 nuit en avril 2023
Réponse de General Manager le 11 avr. 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Alain

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Accueil agréable
Séjour de 1 nuit en mars 2023
Réponse de General Manager le 27 mars 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Sandy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super! Je recommande!

10/10 Excellent

Serge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Snowbird
Propre
Séjour de 1 nuit en novembre 2022
Réponse de Robin le 18 nov. 2022
Thank you for taking the time to share your experience regarding your recent stay at the Country Inn & Suites of Roanoke, VA.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Yours in Hospitality,Robin D. Lowery, Jr.

10/10 Excellent

normand

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Propreté et tranquillité, les deux seuls points négatifs sont pas de micro ondes et frigidaire trop petit.
Séjour de 1 nuit en novembre 2022
Réponse de Robin le 18 nov. 2022
Thank you so much for taking the time to share your feedback with us. Our micro-fridges are as described. We do not offer any rooms with full-size fridges; however, we do own 2 industrial-size fridges and 3 industrial-size freezers and we are always willing to store items for guests if they will not fit into the advertised micro-fridge.Every room does come with a microwave. They are located in the cabinet next to the micro-fridge. We apologize that you were unaware of this. Our front desk team is always available to help our guests 24 hours a day.Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Roanoke.Yours in Hospitality,Robin D. Lowery, Jr.

8/10 Bien

Sophie

Voyage en famille
Les points faibles : Personnel et service
Correct pour une nuit
Séjour de 1 nuit en août 2022
Réponse de Robin le 24 août 2022
Dear Sophie,We would like to thank you for taking the time to share your recent experience at the Country Inn & Suites of Roanoke, VA. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Yours in Hospitality,Robin D. Lowery, Jr.

10/10 Excellent

mario

Séjour de 17 nuits en mai 2022
Réponse de Robin le 24 juin 2022
Dear Mario, Thank you for taking the time to share your experience regarding your recent stay at the Country Inn & Suites of Roanoke, VA. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.

10/10 Excellent

Roland, Shawinigan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La propreté , la luminosité , et le confort de l'établissement.Le meilleur endroit que j'ai visité depuis fort longtemps . MERCI
Séjour de 1 nuit en avril 2022
Réponse de Robin le 6 mai 2022
Dear Roland, Thank you for taking the time to share your experience regarding your recent stay at the Country Inn & Suites of Roanoke, VA. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.

8/10 Bien

Lucille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Propre et confortable
Cela s'est bien passé, belle grande chambre. Déjeuner bien
Séjour de 1 nuit en avril 2022
Réponse de Robin le 29 avr. 2022
Dear Lucille, Thank you for taking the time to share your experience regarding your recent stay at the Country Inn & Suites of Roanoke, VA. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.

10/10 Excellent

Yvan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super endroit
Séjour d’une nuit parfaite
Séjour de 1 nuit en avril 2022
Réponse de Robin le 13 avr. 2022
Dear Yvan, Thank you for taking the time to share your experience regarding your recent stay at the Country Inn & Suites of Roanoke, VA. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.

8/10 Bien

Dominic

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous étions 6 donc une suite. Confort ok (pas de draps pour le divan-lit). Bon Rapport-qualité-prix. Sécuritaire et tranquille.
Séjour de 1 nuit en février 2022
Réponse de Robin le 23 févr. 2022
Dear Dominic, Thank you for taking the time to share your experience regarding your recent stay at the Country Inn & Suites of Roanoke, VA. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We do provide sheets for our sleeper-sofas. I am sorry you were not made aware of this. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.

10/10 Excellent

Claude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Satisfait
Belle suite propre. Seul petit hic, la toilette était très petite et très basse. Disons, rien à redire.
Séjour de 1 nuit en décembre 2021
Réponse de Robin le 13 déc. 2021
Dear Claude, Thank you for taking the time to share your experience regarding your recent stay at the Country Inn & Suites of Roanoke, VA. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr. Dear Claude, Merci d'avoir pris le temps de partager votre expérience concernant votre récent séjour au Country Inn & Suites de Roanoke, en Virginie. Vos commentaires sont très importants pour nous et nous pouvons vous assurer que nous utiliserons ces informations pour faire tout notre possible pour créer une expérience agréable pour chacun de nos clients. Nous espérons vous revoir bientôt! Bien à vous dans l'hospitalité, Robin D. Lowery, Jr.

6/10 Satisfaisant

Guy, Longueuil

Séjour de 1 nuit en novembre 2021

10/10 Excellent

Connie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had no issues or concerns
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Guest,Thank you for taking the time to leave a positive review! We're delighted to hear that you had a seamless and enjoyable stay with us. Your satisfaction is our priority, and we hope to welcome you back for another wonderful experience in the future.Sincerely, Hotel Manager

2/10 Horrible

Debbra

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very poor rooms, I have pictures of horrible stained mattresses in our room. Carpets Dirty. Do Not Stay. Very Poorly Managed. What a shame.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience. Your feedback is concerning, and we take it very seriously. We'll address these issues immediately to ensure a higher standard of cleanliness and maintenance. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.Sincerely, Hotel Manager

10/10 Excellent

anne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Xx
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 19 mai 2024
Dear Guest,Thank you for your positive rating. We appreciate your feedback. If you have any specific comments or suggestions, please feel free to share them with us. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager

8/10 Bien

Corinna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Other than the mattress being too firm for my liking and the TV/cable being a little confusing, everything else was wonderful. Everyone enjoyed the indoor pool. Would definitely stay there again!
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 19 mai 2024
Dear Guest,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your stay overall and that everyone had a great time at our indoor pool. We appreciate your feedback regarding the mattress firmness and the TV/cable system, and we'll take it into consideration for future improvements. We look forward to welcoming you back for another wonderful stay!Sincerely, Hotel Manager

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 18 mai 2024
Dear Guest,Thank you for your 5 out of 5 rating! We're delighted to hear you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely, Hotel Manager

8/10 Bien

Leonard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 18 mai 2024
Dear Guest,Thank you for your positive review! We're glad you enjoyed your stay. If there's anything specific you think we could improve, please let us know. We hope to welcome you back soon.Sincerely, Hotel Manager

2/10 Horrible

Russell

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 17 mai 2024
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience was not satisfactory. We would appreciate the opportunity to understand what went wrong and how we can improve. Please contact us directly to discuss your concerns further.Sincerely, Hotel Manager

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly staff. The rooms were very clean and nice.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 16 mai 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our friendly staff and found our rooms clean and comfortable. Providing exceptional service and maintaining a clean environment are top priorities for us. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Song Kyu

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our hotel very clean. We take great pride in maintaining high standards of cleanliness for our guests' comfort and satisfaction. We hope to have the pleasure of welcoming you back again in the future.Sincerely, Hotel Manager

4/10 Médiocre

Valerie

Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Very disappointed. I had to downgrade my room choice because the elevator was not working. I am handicapped and not able to walk up to the 3rd floor. The front desk seemed annoyed when I asked for a first floor room. One good thing was that for "hotel room coffee", I did like it here more than most!
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 12 mai 2024
Dear Guest,We're truly sorry to hear about your disappointing experience and the inconvenience caused by the elevator issue. Your comfort and accessibility are of utmost importance to us, and we apologize for any frustration or inconvenience you encountered with our room assignment process. We'll address this with our team to ensure a smoother experience for all guests. On a brighter note, we're glad to hear you enjoyed our hotel room coffee. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Karen D

Voyage en famille
Les points faibles : Propreté
We were not told that we would be expected to give them a $50 deposit in case we stole something-we’re told it would be returned when we checked out and the next morning we’re told it could be 5 days till we get it back The sofa in the sitting room had what looked like blood on it, the chair had water (I hope) stains, the floor looked like it had been vomited on-disgusting
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 10 mai 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Your feedback about the unexpected deposit and the condition of the room is concerning, and we'll address these issues promptly to ensure a better experience for our guests. Please know that your satisfaction is important to us, and we appreciate your input. If there's anything else we can do to improve, please don't hesitate to reach out.Sincerely, Hotel Manager

8/10 Bien

Ben

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 10 mai 2024
Dear Guest,Thank you for your review. We're pleased to hear that you had a positive experience during your stay. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon.Sincerely, Hotel Manager

10/10 Excellent

William G

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 10 mai 2024
Dear Guest,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon.Sincerely, Hotel Manager

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Reliable hotel, good for overnights when traveling
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 9 mai 2024
Dear Guest,Thank you for your review. We're delighted to hear that you find our hotel reliable and suitable for overnight stays while traveling. If there are any additional amenities or services you'd like to see implemented to enhance your experience further, please feel free to share your suggestions. We appreciate your feedback and hope to welcome you back soon.Sincerely, Hotel Manager

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 9 mai 2024
Dear Guest,Thank you for your 5-star rating! We're thrilled to hear that you had a great experience during your stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excellent

Mary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were only there for a few hours on our way to Nashville.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 5 mai 2024
Dear Guest,Thank you for sharing your experience with us, even though it was brief. We're glad to hear that you had a positive stay, and we hope that your time with us was comfortable and convenient during your journey to Nashville. If you ever find yourself in the area again, we'd love to welcome you back for a longer stay.Sincerely, Hotel Manager

10/10 Excellent

Alison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 5 mai 2024
Dear Guest,Thank you for taking the time to leave us a positive rating! We're delighted to hear that you had a great experience during your stay with us. If there's anything specific you enjoyed or if you have any feedback to share, please feel free to let us know. We hope to have the pleasure of welcoming you back soon for another fantastic stay.Sincerely, Hotel Manager

8/10 Bien

Timothy

Voyage en famille
Les points forts : Propreté et personnel et service
Room was clean and staff was friendly.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 12 mai 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear you enjoyed your stay with us. Clean rooms and friendly staff are always our top priorities. We hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Mizrain

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
All good
Séjour de 10 nuits en avril 2024
Réponse de Hotel Manager le 1 mai 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon.Sincerely, Hotel Manager

8/10 Bien

Cherylle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay was very comfortable. It improved since the last time we . We stopped staying there because it needed upgrading. Shower tiles weren't clean. Nothing some elbow grease and regular cleaning wouldnt cure.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 1 mai 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found your stay comfortable and noticed improvements since your last visit. We apologize for any cleanliness issues with the shower tiles and assure you that we will address them promptly to ensure a better experience for our guests in the future. Your comments are valuable to us, and we appreciate your patronage. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Janet

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 1 mai 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a very nice experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon.Sincerely, Hotel Manager

8/10 Bien

Raghuveer

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 1 mai 2024
Dear Guest,Thank you for your review! We're glad to hear that you had a positive experience during your stay. If there are any areas where we can improve to earn that extra star next time, please don't hesitate to let us know. Your feedback is valuable to us as we strive to provide the best possible service.Sincerely, Hotel Manager

10/10 Excellent

Terrance

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Guest,Thank you for your perfect rating and positive feedback! We're thrilled to hear that everything met your expectations during your stay. Your satisfaction is our priority, and we hoSincerely, Hotel Manager

8/10 Bien

Philip

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
room was ok
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 12 mai 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your input and are glad to hear that you found the room satisfactory. If there are any specific areas you feel we can improve upon, please don't hesitate to let us know. We hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

danilo de la

Voyage en famille
Hotel room was clean and roomy
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Guest,Thank you for your perfect rating and positive feedback! We're delighted to hear that you found your hotel room clean and spacious during your stay. Your satisfaction is important to us, and we look forward to hosting you again in the future.Sincerely, Hotel Manager

8/10 Bien

Jean

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Our reservation was for 3 pm, and although the gentleman apoligized , he informed all the people in the lobby that our rooms were not ready. Had to wait an addtional hour before our rooms were ready.Everything else was nice and our room was clean.Just feel they need to hire more housekeeping staff. Thank you
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the delay in having your rooms ready upon your arrival. We understand the inconvenience this caused and appreciate your patience. We will address your concerns regarding our housekeeping staffing levels to ensure a more efficient experience for our guests in the future. We're glad to hear that despite this issue, you found your room clean and enjoyed your stay otherwise. Thank you for choosing to stay with us, and we hope to welcome you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love it
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 27 avr. 2024
Dear Paul,Thank you for your perfect rating! We're delighted to hear that you loved your stay with us.We hope to have the pleasure of welcoming you back in the future for another amazing experience. Thank you for choosing our hotel and taking the time to leave a positive review.Sincerely, Hotel Manager

8/10 Bien

Alice

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was quiet and easy to access from the highway.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 27 avr. 2024
Dear Alice,Thank you for your feedback! We're glad to hear that you found our hotel quiet and easily accessible from the highway. If there are any areas where we can improve to earn that extra star next time, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Clark Ann, Vestal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was lovely and the breakfast was great.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 27 avr. 2024
Dear Clark Ann,Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed your lovely room and had a great breakfast experience. Your satisfaction is our priority, and we appreciate your kind words. We hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager