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Avis sur Comfort Inn Roanoke Civic Center

2.5 out of 5
Comfort Inn Roanoke Civic Center
815 Gainsboro Rd Nw, Roanoke, VA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 575 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 297 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 78 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 22 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 28 avis sur 1000." "

9,0/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Jean-sebastien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de G.M le 9 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Roanoke Civic Center.We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Mita Davegeneral managerComfort Inn Roanoke Civic Center

8/10 Bien

Claude

Voyage en couple
Les points forts : Équipements
Aaaaaa
Séjour de 1 nuit en septembre 2023
Réponse de g.m le 12 sept. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Roanoke Civic Center.We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Mita Davegeneral managerComfort Inn Roanoke Civic Center

8/10 Bien

Victoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de g.m le 20 mars 2023
we the entire team of comfort inn thank you for your candid review.

8/10 Bien

william

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
arrivé tardive sans problèmes. chambre très propre avec super salle de bain. Déjeuner de base assez varié avec Oeufs, saucisses et gaufres en plus des items de base. Mademoiselle à l’accueil de nuit hyper sympathique. Bon choix.
Séjour de 1 nuit en avril 2022
Réponse de best regards G.M. Mita Dave le 14 avr. 2022
we the entire team of comfort inn thank you.

8/10 Bien

Denyse

Séjour de 1 nuit en avril 2022
Réponse de best regards G.M. Mita Dave le 8 avr. 2022
we the entire team of comfort inn thank you.

6/10 Satisfaisant

Jeannine Drouin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
La réceptionniste était indifférente. Prends ta carte et va-t-en. La chambre ne sentait pas très bonne. Je n'ai pas aimé cet hôtel.
Séjour de 1 nuit en août 2019
Réponse de Glenda L. le 9 août 2019
Thank you for booking with us. I will be sharing your review with the appropriate department as to better serve you.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable
Endroit propre. A proximité du joli centre-ville environ a 8 minutes de marche
Séjour de 1 nuit en juillet 2019
Réponse de Glenda L. le 19 juil. 2019
Thank you for booking with us. We are very happy that you were pleased.

10/10 Excellent

Yves

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2019
Réponse de Glenda L le 8 avr. 2019
Thank you ! We look forward to welcoming you again.

10/10 Excellent

Terri

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was very welcoming and clean. Staff were courteous & helpful. The rooms were clean. Breakfast was great as you could both hot & cold.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 24 mai 2024
Dear Terri,Thank you for your perfect rating and positive feedback! We're delighted to hear that you found our hotel welcoming and clean, and that our staff provided courteous and helpful service. We're glad you enjoyed the cleanliness of the rooms and the variety of options at breakfast. We appreciate your kind words and hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Roberto C

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excelente servicio
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 22 mai 2024
Dear Guest,Thank you for your wonderful review and for rating us 5 out of 5! We are delighted to hear that you found our service excellent. Your positive feedback is greatly appreciated and motivates our team to maintain high standards. We look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 Bien

Jan

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear you enjoyed your stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excellent

GIDEON, SILVER SPRING

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Guest,Thank you for your excellent rating and positive feedback! We're delighted to hear that you had a great stay with us. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Heath

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking was a little limited. But very clean and nice breakfast.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 10 mai 2024
Dear Guest,Thank you for your positive review! We're glad to hear that you found our hotel clean and enjoyed the breakfast. We apologize for any inconvenience regarding limited parking. Your feedback is valuable, and we'll take it into consideration to improve our services. We appreciate your input and hope to have the opportunity to welcome you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 10 mai 2024
Dear Guest,Thank you for your excellent rating! We're delighted to hear that you had a wonderful experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon.Sincerely, Hotel Manager

8/10 Bien

Allen

Voyage en famille, Voyage en groupe, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place to stay
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 9 mai 2024
Dear Guest,Thank you for your review. We're glad to hear that you found our hotel to be a good place to stay. If there's anything we can do to make your next visit even better and earn that fifth star, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 Bien

Keith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 9 mai 2024
Dear Guest,Thank you for your review. We're pleased to hear that you had a positive experience during your stay. If there are any areas where we can improve and earn that extra star on your next visit, please let us know. Your feedback is valuable to us, and we hope to welcome you back soon.Sincerely, Hotel Manager

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bed was comfortable. Black out blinds provided. Breakfast had many options. Good 2star hotel. Creepy people on bench outside at 11pm but weren’t making a ruckus.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 1 mai 2024
Dear Guest,Thank you for your fantastic review! We're delighted to hear that you had a comfortable stay with us and enjoyed our amenities, including the comfortable bed, blackout blinds, and breakfast options. We appreciate your feedback about the ambiance outside, and we'll ensure the safety and comfort of our guests is a top priority. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

8/10 Bien

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Guest,Thank you for your feedback and rating. We're glad to hear that you had a positive experience during your stay. If there are any areas where we could improve to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excellent

Windy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and easy check in with clean room!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 26 avr. 2024
Dear Guest,Thank you for choosing to stay with us and for sharing your positive feedback. We're delighted to hear that you had a nice and easy check-in experience and that you found your room to be clean. We appreciate your review and hope to have the pleasure of welcoming you back for another great stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Melissa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed here for the Blue Ridge Marathon. Location was so convenient to the downtown starting area. They had ice water right by the front door which was awesome to stay hydrated. The front desk staff was so helpful and fun. The two gentleman who checked us in on Friday were there when we got back from the race and were genuinely interested in how we did! Back in our room, the shower had the best water pressure ever and made our post-race shower the best experience. The beds were comfy with the squishiest pillows. The breakfast the next morning was very good but the waffles specifically were delicious. We were huge fans of the coffee!!! No one says hotel coffee is good but I am saying this hotel coffee was GREAT! We had an awesome experience at this hotel and will definitely stay again next year! The only downside I can think to mention is that the bathroom is a sensory nightmare if you hate loud noises. The fan is attached to the overhead light and it’s so loud, and the toilet flushing sounds like a rocket taking off. But if those are my only complaints, I’d say it’s a great hotel!
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you had such a fantastic experience during your stay for the Blue Ridge Marathon. We're delighted that our convenient location, attentive staff, comfortable beds, refreshing shower, and delicious breakfast contributed to making your stay memorable. We're especially pleased that you enjoyed our coffee! Your feedback about the bathroom fan and toilet noise is duly noted, and we'll explore ways to address this for a more pleasant experience. We look forward to welcoming you back next year!Sincerely, Hotel Manager

8/10 Bien

jing

Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 20 avr. 2024
Dear Guest,Thank you for your review, Jing! We appreciate your feedback and are glad to hear that you had a positive experience during your stay. If there are any specific areas where we can improve and earn that extra star next time, please don't hesitate to let us know. We value your input and hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Sergei

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel, very clean rooms, very professional personnel, and very reasonable price. We try to stay at Comfort Inn when we go to Pittsburgh, that was one of the reasons to select the one at Roanoke, plus friends recommendations, and we are completely satisfied with our choice. Thank you!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Guest,Thank you for your perfect rating and glowing review! We're thrilled to hear that you had a wonderful experience during your stay with us. It's great to know that our hotel met your expectations in terms of cleanliness, professionalism, and value. We're honored to be your choice when visiting Roanoke, and we're delighted that you were completely satisfied with your stay. We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

8/10 Bien

Richard, Pleasant Hill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 16 avr. 2024
Dear Guest,Thank you for your review. We appreciate your feedback and would love to hear more about your experience with us. If there are any areas where we can improve or if you have any suggestions for us, please feel free to share. We hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

harold

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 12 avr. 2024
Dear Guest,Thank you for your 5-star review on Expedia! We're thrilled to hear that you had a great experience during your stay with us. Your positive feedback is much appreciated, and we look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

8/10 Bien

robert, wilmington

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 9 avr. 2024
Dear Guest,Thank you for your positive rating! We're delighted to hear that you had a satisfying experience during your stay. If there's anything specific you feel we could improve upon to earn that fifth star next time, please don't hesitate to let us know. We value your feedback and hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

8/10 Bien

SUSAN M

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was large, clean and comfortable. However it was a bit difficult getting into and out of the tub/shower combination. Perhaps another safety bar might make this a bit easier and safer. Overall we were very pleased with our stay.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Guest,Thank you for your review. We're glad to hear that you found your room large, clean, and comfortable. Your suggestion regarding adding another safety bar in the tub/shower combination is appreciated, and we will certainly consider it for the future. We're pleased that you were overall satisfied with your stay, and we hope to welcome you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Suzianne

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is conveniently located, staff is friendly, couteous and helpful. Rooms are clean
Séjour de 7 nuits en mars 2024
Réponse de Hotel Manager le 6 avr. 2024
Dear Guest,Thank you for your excellent review! We're delighted to hear that you found our property conveniently located, our staff friendly, courteous, and helpful, and our rooms clean. Providing a positive guest experience is our top priority, and we're thrilled that we could meet your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Mary Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly and courteous staff
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 5 avr. 2024
Dear Guest,Thank you for your positive review! We're delighted to hear that you found our staff to be very friendly and courteous during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Jesiwanna

Les points forts : Propreté et personnel et service
Friendly staff. They do not offer late check out.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 4 avr. 2024
Dear Guest,Thank you for taking the time to share your feedback. We're glad to hear that you found our staff friendly. We apologize for any inconvenience regarding the late check-out policy. We understand the importance of flexibility for our guests and will take your comments into consideration as we strive to improve our services. We appreciate your input and hope to have the opportunity to better accommodate you during your next visit.Sincerely, Hotel Manager

6/10 Satisfaisant

Karen

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 26 mars 2024
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

8/10 Bien

Stephanie

Les points forts : Personnel et service
The area isn’t the best but I still enjoyed my stay since the 3rd floor had a view of the mountain. The staff were super friendly, breakfast was hot, and there wasn’t a lot of noise. The whole place could use a renovation but for the price I was pretty happy.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 19 mars 2024
Dear Guest,Thank you for taking the time to share your experience with us. We're pleased to hear that you enjoyed your stay, despite the area not meeting your expectations. We're glad you appreciated the mountain view from the 3rd floor, the friendly staff, hot breakfast, and the peaceful atmosphere. Your feedback about renovations is duly noted, and we'll strive to improve wherever possible. We hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Bobby

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was satisfied with everything but the bathroom it needs to be larger
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 15 mars 2024
Dear Guest,Thank you for your valuable feedback and for choosing to stay with us. We're delighted to hear that you were satisfied with most aspects of your stay. We appreciate your suggestion regarding the bathroom size, and we'll certainly take it into consideration for future improvements. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another excellent experience.Sincerely, Hotel Manager

6/10 Satisfaisant

Alyson

Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 13 mars 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your insights, both positive and constructive. We're pleased to hear that you found aspects of your stay enjoyable. We have noted your concerns and will address them to enhance our services for future guests.Sincerely, Hotel Manager

8/10 Bien

Shannon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 11 mars 2024
Dear Guest,Thank you, Shannon, for your feedback. We're glad to hear that you had a positive experience during your stay. If there are any areas where we can improve and earn that extra star next time, please feel free to let us know. We appreciate your input and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Alexis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean
Réponse de Hotel Manager le 4 mars 2024
Dear Guest,Thank you for your perfect rating and positive feedback! We're delighted to hear that you found our hotel nice and clean. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon.Sincerely, Hotel Manager

8/10 Bien

Martin

Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 23 mars 2024
Dear Martin,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 4 mars 2024
Dear Guest,Thank you for your feedback and for choosing our hotel. We're glad you had a positive experience overall. If there's anything specific you feel we could improve upon to earn that extra star next time, please let us know. We appreciate your input and hope to welcome you back again soon.Sincerely, Hotel Manager

8/10 Bien

Mike

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was fine
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 27 févr. 2024
Dear Guest,Thank you for your review. We're glad to hear that your stay was fine overall. If there's anything specific you believe we could improve upon to earn a higher rating next time, please feel free to share your feedback with us. Your satisfaction is important to us, and we hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Ursula

.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 27 févr. 2024
Dear Ursula,Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

10/10 Excellent

Brenda

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed my stay. The facility was clean and comfortable.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 26 févr. 2024
Dear Guest,Thank you for your excellent review! We're thrilled to hear that you enjoyed your stay with us and found our facility clean and comfortable. Providing a pleasant and welcoming environment for our guests is our top priority, and we're delighted that we met your expectations.Sincerely, Hotel Manager

10/10 Excellent

Saharai

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very clean, the breakfast area was kept very tidy as well. Was happy with the breakfast.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 26 févr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our property very clean and our breakfast area tidy. It's wonderful to know that you enjoyed the breakfast offerings during your stay. Your satisfaction is important to us, and we hope to welcome you back for another excellent experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Lori, Pennsboro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The location to the event was perfect.
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 26 févr. 2024
Dear Guest,Thank you for your perfect rating and positive feedback! We're delighted to hear that our location was convenient for your event. Providing a great location for our guests is important to us, and we're glad we could meet your needs.Sincerely, Hotel Manager

10/10 Excellent

Tracy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
😊
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 26 févr. 2024
Dear Guest,Thank you for your perfect rating! We're delighted to see the smiley face emoji, indicating your satisfaction with your stay. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Kathleen

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A clean, comfortable place to stay with hospitable staff. I recommend it.
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 26 févr. 2024
Dear Guest,Thank you for your perfect rating and kind words! We're thrilled to hear that you found our hotel clean, comfortable, and our staff hospitable. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

kristine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
we were greeted quickly and friendly. Hotel is clean and well kept
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 26 févr. 2024
Dear Guest,Thank you for your perfect rating and positive feedback! We're delighted to hear that you were greeted quickly and warmly by our staff. It's wonderful to know that you found our hotel clean and well-kept. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Emily

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Last minute emergency stay
Hotel was great. Clean, friendly, comfortable, quiet and great breakfast. Would definitely stay again.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 21 févr. 2024
Dear Guest,Thank you for your perfect 10 out of 10 rating on Hotels.com. We're delighted to hear that your last-minute emergency stay with us was enjoyable and that you found our hotel to be clean, friendly, comfortable, quiet, and that you enjoyed our breakfast offerings. Your kind words mean a lot to us, and we're thrilled that you would definitely stay with us again.Sincerely, Hotel Manager

10/10 Excellent

Karl

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was helpful and I enjoyed my stay
Séjour de 3 nuits en février 2024
Réponse de Hotel Manager le 20 févr. 2024
Dear Karl,Thank you for your perfect 5 out of 5 rating and positive feedback! We're delighted to hear that you found everyone helpful and that you enjoyed your stay with us. Providing excellent service and ensuring our guests have a pleasant experience is our priority, and we're glad we could meet your expectations. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Shokhrukh, Tarzana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and clean rooms!
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 19 févr. 2024
Dear Guest,Thank you for choosing to stay with us and for taking the time to leave such a positive review!We're delighted to hear that you found our staff to be great and our rooms clean. Providing excellent service and maintaining a high standard of cleanliness are among our top priorities.We appreciate your feedback and hope to welcome you back for another fantastic stay in the future.Sincerely, Hotel Manager

8/10 Bien

Bryan

Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 21 mars 2024
Dear Guest,Thank you for your rating. We're glad to see that you had a positive experience during your stay. If there are any areas where we could have improved to earn that extra star, please let us know. We appreciate your feedback and hope to welcome you back again soon.Sincerely, Hotel Manager

8/10 Bien

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A little noisy with a high school sporting event, however staff gladly moved us to a much quieter part of the hotel.
Séjour de 3 nuits en février 2024
Réponse de Hotel Manager le 18 févr. 2024
Dear Matthew,Thank you for your feedback and for rating your stay! We're glad to hear that our staff was able to promptly address the noise issue by moving you to a quieter part of the hotel. Your comfort is important to us, and we appreciate your understanding. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We hope to welcome you back again soon!Sincerely, Hotel Manager