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Avis sur Hilton Garden Inn Riverhead

3 out of 5
Hilton Garden Inn Riverhead
2038 Old Country Rd, Riverhead, NY

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 562 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 255 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 88 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 47 avis sur 1000." "

9,0/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Jean

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre de bain à rénover
Séjour de 1 nuit en juin 2022
Réponse de Ashleigh le 9 juin 2022
Hello and thank you for feedback. We apologize that the bathroom did not meet your expectations, but are glad to hear that you had a great stay otherwise.

8/10 Bien

P.L., Montréal, Canada

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place is great, apart from the fact the bathrooms seemed outdated compared to the room. Very small pools. Cool to have access to pools, but when you can’t be more than 2-3 people it’s useless, especially when kids are around...
Séjour de 1 nuit en juillet 2019
Réponse de Gianna le 17 juil. 2019
We thank you for your feedback. We apologize you found our amenities not to your liking. We thank you for staying with us!

8/10 Bien

Helene, Kuala Lumpur

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel à prix raisonnable
Bon hôtel situé près des magasins d’usine et à distance raisonnable des Hamptons. Tarif intéressant si réservé à l’avance. Produits de toilette un peu justes toutefois, prévoir d’apporter gel douche et cotons tige ! Le petit déjeuner est correct sans plus. Ai préféré le Holiday Inn un peu plus loin sur la même rue mais pas disponible cette fois à nos dates.
Séjour de 3 nuits en mai 2018

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne adresse
Hôtel magnifique, chambres spacieuses avec frigo et micro-ondes. Hall très grand, avec bar et restaurant. Près de l'autoroute, mais silencieux. Le Tanger outlet est juste en face.
Séjour de 1 nuit en septembre 2017

6/10 Satisfaisant

Desiree

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
the only thing that was wrong was the room i got had a jacuzzi but the jets were broke and at night i went down to get a drink and the little drink area was closed other then that not a bad spot to stay
Réponse de General Manager le 21 mai 2024
Dear Desiree,Thank you for being our guest and sharing your feedback. We are concerned about the inconvenience you experienced with your accommodations and that you were not able to enjoy a drink at our bar. Rest assured, we'll look into these issues promptly to ensure everything is as it should be. It is our hope you will allow us to welcome you back and show you a more improved experience.

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable and warm feeling
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear John,Thank you for choosing Hilton Garden Inn Riverhead and for sharing your delightful five-star review. Our team works hard to ensure our guests feel welcome and have a comfortable stay, so they will be delighted to know you were impressed with everything we offer. We look forward to welcoming you back for another memorable visit.

8/10 Bien

Dana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was ok. The room was clean and staff friendly. The bed was uncomfortable and hard. For a room rate of $340 a night, breakfast should have been included! I have stayed at other Garden Inns and it was included.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Dana,We appreciate you taking the time to share your thoughts. It's great to know that our attention to cleanliness and service impressed you. However, we apologize for any disappointment with the beds, and we'll keep your comments in mind. Please accept our apologies for any disappointment with the included amenities. They are noted online for your convenience. Should you be in the area again, please come back to see us.

10/10 Excellent

Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
comfortable and courteous. Enjoyed the goodie bag we received when checking in.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Edward,Thank you so much for choosing to stay with us at Hilton Garden Inn Riverhead. Our goal is to provide every guest with comfortable accommodations and friendly service, so we're thrilled our commitment to both shone through during your visit. The pleasure was all ours, and we hope you'll choose to visit us again soon.

10/10 Excellent

Nubia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

yamileth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommended!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Yamileth,Thank you for sharing your five-star review. There’s nothing better than knowing you enjoyed Hilton Garden Inn Riverhead so much you would recommend it to others. We look forward to you staying with us again when you return to our area.

6/10 Satisfaisant

James, Wilmington

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Terrible bathroom and shower.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Dear James, We appreciate you sharing your feedback with us. We truly apologize for any concerns you had with the bathroom and shower. What you've described does not reflect the high level of quality we aim to provide for our guests. Rest assured, we will relay your comments to our team to ensure we are meeting our high standards going forward. We hope the rest of your stay met your expectations, and we hope to have another opportunity to change your perceptions down the line.

10/10 Excellent

Nileshkumar

Les points forts : Propreté et personnel et service
Nice place and well maintained.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 6 mai 2024
It sounds like you had a delightful stay! It was a pleasure to host you at Hilton Garden Inn Riverhead. Thank you for the kind words, and come back soon for another exceptional experience.

4/10 Médiocre

marie

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Pros- good location, hot tub, front desk staff was friendly Cons- the bathroom was dirty. I had to clean dried on makeup off the sink before use. There was garbage under the bed. The toilet and shower floor didn’t look clean. The pool was murky. The walls and ceiling were so thin I could hear every step above us and every conversation in the hallway.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 6 mai 2024
Dear Marie,Thank you for staying with us and for your review. We are pleased you liked our convenient location, relaxing hot tub, and friendly service; however, we apologize for any concerns you encountered with our accommodations. Rest assured, we will relay your comments to our team to ensure that we are meeting our high standards of cleanliness and hospitality going forward. We are glad you chose to stay with us, and we hope you will consider giving us another opportunity to change your perceptions down the line.

10/10 Excellent

Shantel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Madeleine, New York

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel was spotless and nicely decorated. Common areas very nice as was the room and bathroom. Very new and very nice. Gentleman who checked me in Thursday evening was very efficient and lovely. The little bowl of sucking candies at the front desk is a nice touch. Had a delicious burger at the bar/restaurant which thankfully was open until 10pm. The server at the bar Thursday evening was very fast and provided excellent friendly service. Very nice stay!
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Madeleine,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the cleanliness and decor of our hotel, as well as the comfort of your room. We look forward to welcoming you back for another great stay at Hilton Garden Inn Riverhead.

10/10 Excellent

Rocky

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Jaime

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Room had gum ( chewed) on floor. Beer cap on floor, no bath soap in shower
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 28 avr. 2024
Dear Jaime,Thank you for your feedback. We apologize for the lack of cleanliness in your room. While this is not typical, we are always on hand to help correct anything that is less than perfect. We would love to invite you back to enjoy the stay you expected and deserve.

8/10 Bien

Glenn

Séjour de 1 nuit en avril 2024

8/10 Bien

William

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was clean and the location of the hotel was convenient.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear William,Thank you for choosing Hilton Garden Inn Riverhead! We're pleased to hear that you appreciated the cleanliness of our rooms and found our location convenient. We look forward to welcoming you back for another pleasant stay!

8/10 Bien

Diego

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Location and cleanliness
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 22 avr. 2024
Dear Diego,It is wonderful to know that you had an excellent experience with us. We take great pride in the high standards of cleanliness we adhere to, so we are delighted this was reflected in your stay. Hopefully, you took full advantage of our fantastic location, and we appreciate you mentioning it to your fellow travelers. Thank you for your great review, and we hope you return soon!

10/10 Excellent

Shirley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spotlessly clean. Food good, staff pleasant.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Dear Shirley,Thank you for your kind review and for giving us a perfect rating! We are delighted our hospitable team left a memorable impression on you, and we appreciate you mentioning our immaculate facilities and delicious offerings. It was truly a pleasure having you as our guest, and we hope you return soon!

10/10 Excellent

Marion

Séjour de 3 nuits en avril 2024

10/10 Excellent

arnold

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will return
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Arnold,Thank you for your feedback! We're thrilled you are planning on returning to Hilton Garden Inn Riverhead. Our team takes great pride in providing a welcoming and enjoyable experience, and we look forward to having you with us again soon!

10/10 Excellent

Gia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
good nice
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 14 avr. 2024
Dear Gia,Thank you for leaving us a review. We at Hilton Garden Inn Riverhead are thrilled that you had a good stay with us and hope you enjoyed our comfortable accommodations. We hope to have the opportunity to welcome you back in the future.

8/10 Bien

william

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en février 2024
Réponse de General Manager le 12 avr. 2024
Dear William,Thank you for taking the time to leave us a review. We are pleased that you enjoyed your stay at Hilton Garden Inn Riverhead. We hope you return again soon.

10/10 Excellent

John

Séjour de 2 nuits en mars 2024

8/10 Bien

Stephanie

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The staff wasn’t very friendly or welcoming. Specifically the staff in the morning in charge of breakfast
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 5 avr. 2024
Dear Stephanie,Thank you for staying with us and bringing this to our attention. Providing friendly and welcoming service is a top priority for us, and we're disappointed to hear about your experience with our morning breakfast team. Rest assured, we will address this concern to ensure all guests receive the warm hospitality they deserve. We appreciate your feedback and hope to have the opportunity to exceed your expectations during your next visit.

8/10 Bien

Janice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Michelle

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Convenient to wedding venue. Clean and in good condition
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 30 mars 2024
Dear Michelle,We are honored you chose Hilton Garden Inn Riverhead while you were in the area for a wedding and delighted you had such a nice stay. Your kind comments about our clean accommodations are appreciated and will be shared with the team. We look forward to welcoming you back anytime you're heading back in our direction.

10/10 Excellent

Chongyong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
good
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 30 mars 2024
Dear Chongyong,We're delighted you had a positive experience at Hilton Garden Inn Riverhead. It was a delight having you stay with us, and we look forward to welcoming you back for another five-star visit.

10/10 Excellent

Alexis

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great experience! Clean and safe area with fantastic service.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 22 mars 2024
Dear Alexis,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Thank you so much for your perfect rating and for mentioning our exemplary service and the high standards of cleanliness we adhere to. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

6/10 Satisfaisant

Jeffrey

Voyage en famille
Les points forts : Propreté et personnel et service
Rooms need to be renovated, they show there age
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 22 mars 2024
Dear Jeffrey,Thank you for sharing your concerns with us. We sincerely apologize for accommodations that appeared to require attention. Your comments will help us as we continue making improvements, and we hope for a chance to make your next visit a better one.

10/10 Excellent

Mary S

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Lovely property and great service.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 22 mars 2024
Dear Mary,Your five-star rating is greatly appreciated, and we are delighted our aesthetic appeal and outstanding hospitality impressed you! Our team would love to welcome you back for another great stay, so please revisit us soon at Hilton Garden Inn Riverhead!

10/10 Excellent

Linda

Everything I needed and more!
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 18 mars 2024
Dear Linda,Thank you so much for the feedback. We're so happy to know that our property was perfect for your needs and that you had a great time overall. Please come back and join us again soon

8/10 Bien

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Carlos, Harrison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent customer service.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 12 mars 2024
Dear Carlos, Thank you so much for choosing Hilton Garden Inn Riverhead. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our excellent service. We hope you join us again on your next trip to Riverhead; it was truly an honor hosting you.

10/10 Excellent

Lloyd

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

john

Séjour de 1 nuit en mars 2024

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was awesome
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 10 mars 2024
Dear William,Thank you for choosing Hilton Garden Inn Riverhead and for sharing your delightful, five-star review. We are thrilled you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excellent

Tonimarie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was quiet and pleasant, along with the staff friendly and welcoming
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 10 mars 2024
Dear Tonimarie,It was such a pleasure to welcome you to Hilton Garden Inn Riverhead! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our peaceful accommodations is always appreciated as well. Thank you for your kind review and perfect rating, and we hope you return soon!

10/10 Excellent

Patrick

Séjour de 1 nuit en mars 2024

10/10 Excellent

Dennis

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would stay here again inspit that they didn’t clean my room
Séjour de 2 nuits en février 2024
Réponse de General Manager le 5 mars 2024
Dear Dennis,It was a pleasure having you as our guest recently. We're thrilled you had an enjoyable overall experience! Your feedback will be shared with our team to ensure our high standards of hospitality and cleanliness are being met. Thank you for your review, and we look forward to welcoming you back in the future for an even better stay.

8/10 Bien

Melissa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
safe
Séjour de 1 nuit en février 2024
Réponse de General Manager le 27 févr. 2024
Dear Melissa,Thank you for choosing Hilton Garden Inn Riverhead and for sharing your kind review. We are happy you had a comfortable stay and look forward to welcoming you back on future trips to Riverhead.

4/10 Médiocre

Christie

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The only good thing was the polite male bartender. There was dry blood in my bathroom. There were kids running wild in the public places in the hotel. I was eating dinner at the bar and kids were tossing a football around in the other area. The poor bartender was the only staff on duty and he tried his hardest to get everything under control! The kids were wild and the whole bar and dining room was full! He served me and apologized for the poor service. I think he did amazing! The cheese plate had old dried out cheese that I ordered and the next night the meatloaf was dry and burnt. I stayed at the Hyatt the week before as I travel for work and it was way classier than this place. I like children but not at 8:00 at night and all hyped up when I’m Trying to relax at the bar. You need more staff and cleaner rooms. I was going to use the pool and the hot tub but they all were overloaded with horse players kids.
Séjour de 3 nuits en février 2024
Réponse de General Manager le 27 févr. 2024
Dear Christie,We sincerely apologize that other guests impacted your stay. While we are happy our team provided you with good service, we will discuss how to address such issues in the future. It is our goal to ensure every guest has a seamless stay, and we understand your concerns. Your feedback will be kept in mind and discussed internally. Thank you for being our guest, and we hope to show you a more enjoyable experience during a future stay.

8/10 Bien

Erin

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It was comfortable and easy
Séjour de 1 nuit en février 2024
Réponse de General Manager le 26 févr. 2024
Dear Erin,Thank you for choosing Hilton Garden Inn Riverhead. We're glad to hear your stay was effortless and comfortable. It's wonderful that our hotel met your needs, and we look forward to welcoming you back soon.

10/10 Excellent

Margaret

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We always enjoy the stay here and the jetted tub room is great for a nice getaway in eastern LI. Plenty to do nearby as well. The staff are always very nice and helpful.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 22 févr. 2024
Dear Margaret,Thanks so much for your glowing review of Hilton Garden Inn Riverhead. We sincerely appreciate your continued loyalty. It's always a pleasure to host you, and we're already looking forward to your next visit!

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

2/10 Horrible

Michael

Séjour de 1 nuit en février 2024

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super clean and quiet
Vert clean, spacious room and super quiet hotel. Staff was friendly and efficient. TY
Séjour de 2 nuits en février 2024
Réponse de General Manager le 19 févr. 2024
Dear Jeff,At Hilton Garden Inn Riverhead, your comfort is our pleasure! We are so happy our accommodations were perfect for your needs, and it makes our day to know our team served you well. Please be our guest anytime your travels bring you to the area!