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Avis sur Quality Inn

2.5 out of 5
Quality Inn
1 Hospitality Dr, Ripley, WV

Avis

6,0
Note des voyageurs de 10 (Excellent), d’après 70 avis sur 471." "
Note des voyageurs de 8 (Bien), d’après 121 avis sur 471." "
Note des voyageurs de 6 (Satisfaisant), d’après 89 avis sur 471." "
Note des voyageurs de 4 (Médiocre), d’après 89 avis sur 471." "
Note des voyageurs de 2 (Horrible), d’après 102 avis sur 471." "

6,0/10

Propreté

7,0/10

Personnel et service

5,6/10

Équipements

5,4/10

Infrastructures et conditions de l’hébergement

6,2/10

Écoresponsabilité

Avis

8/10 Bien

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was pleasantly surprised. It still has the old econolodge sign up but it has been completely remodeled. Everything in the room was new and it smelled like a new house. The area is very safe, I grew up nearby so I can say that with certainty.
Séjour de 3 nuits en mai 2024

8/10 Bien

Lakin

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
They ran out of towels which was unfortunate and breakfast wasnt put out, and they were out of alot of things but overall it was was a nice and comfortable weekend.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Jessie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service ,easy access
Séjour de 2 nuits en mai 2024

2/10 Horrible

William

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Terrible hotel choice. No elevator to room, seems to be under construction. Hotel clerk was not visible for quite awhile to check us in. We had to wait for her to show up.Terrible lobby, disorganized, no breakfast as advertised. Do not stay here.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Matt

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Property is in transition from “Econo Lodge”. Lobby smelled of vomit. Clerk was overwhelmed. We reserved a king bed room and found the bathroom had no bath towels, stained/dirty bath-mat and the toilet seat was “fouled”… the bed’s pillows (2, small) had no pillow cases, and the carpet had what looked like mulch in it… not vacuumed whatsoever. It took over 90 minutes and two visits to the desk to get pillows, cases and towels. Very poor service.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Barbara

Les points forts : Équipements
Clean and inviting
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jeremiah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great at this property employees were very Kind
Séjour de 1 nuit en mai 2024

8/10 Bien

Candice

Voyage avec des animaux de compagnie
Power washer and hoses on side walk by stairs… was there when checked in and still there when I came back from dinner. Very unconventional maneuver around.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Tammie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is very friendly and accommodating, newly renovated and affordable. Will be staying here again!
Séjour de 7 nuits en avril 2024

8/10 Bien

LaVonne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Jeff

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I like the hotel but went threw expedia the people didn't know how to use the computer to book me in then i used my debit card to pay buy they wanted a card with my name on it but a card a card when they take all your information down but very decent place to stay very clean
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Edith

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nothing was satisfactory. First room had not been cleaned. Second room, the TV had no service, towels and toilet paper were needed. Staff took 2.5 hours to check out the problem, after going to the desk several times to ask about the issues.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Krista

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would not recommend this hotel in its current state. They are in the process of remodeling so it may get better. The rooms are renovated and clean. They had nice queen size mattresses which were comfortable. The first room we were assigned however did not have linens on the beds so we were moved to another room. The lady at the desk apologized. While inside the room was clean and nice, the outside area was dirty with trash laying around. There was not much for breakfast except for a free packaged items. It was also very loud (could hear other people) outside our room in the middle of the night for quite awhile.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Brittany

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

4/10 Médiocre

Sam

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
My son and I were traveling, and I booked the room online. No where did it mention it was under construction. I understand construction and it's great that they are fixing things up. However apon arrival the girl told us that there would still be a cold breakfast and coffee and juice. I'm a diabetic and I booked this place for the breakfast, cause I need to eat in the morning. I went down to grab something at 7 am where I was met by the daylight shift hostess who informed me that there was no breakfast at all. No coffee..nothing. We are leaving early to go spend money on a breakfast we intended on having here. I would like my breakfast bill paid by the hotel and we will be square.
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Timothy

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Never Again
First impressions was it was recently remodeled and nice. I went to turn on some lights and realized there were no light bulbs in the lights except 1 bulb between the beds. I turned on the tv, and there was just 1 channel the rest had no signal. Went to get a shower and there was no shower curtain. To their credit they did replace those before I got back that evening. I did not notice till later the sticky coffee stain on the table, the drywall dust all over the top of the HVAC unit, the long black hair on the pillow, or the half empty shampoo and conditioner bottles in the shower till the next morning. Oh, and never got that shower. No hot water either.
Séjour de 1 nuit en février 2024

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
recently renovated. nice.
Séjour de 1 nuit en février 2024

4/10 Médiocre

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No light bulbs in the lights no soap to wash And the Internet would not work the tv
Séjour de 1 nuit en février 2024

2/10 Horrible

Colleen

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
We left after 1 hour! It was absolutely disturbing to be there. There was construction happening in the hotel and a man who didn’t speak English tried to enter the room to change the locks. There were no bath towels and when I asked they had none. No elevator to carry luggage We had to walk a flight of steps with luggage. There were people doing drugs there passing in the halls. It was absolutely terrible I wouldn’t leave my dogs there.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Nice enough
My stay was good, except for when maintenance guy coming to change the door locks. I stayed for 9 days and my towels and toilet paper was not refreshed. Someone did come in and take off my trash and vacuum the floors, but they didn’t give me clean towels or toilet paper and I ran out!
Séjour de 9 nuits en janvier 2024

8/10 Bien

Lori

Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Gabrielle

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Sonya

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Awful!
Remodeling, our room was clean, only had half a roll of toilet paper, no fresh towels-none at all, a used bottle of shampoo in the shower. Blankets on bed where so thin had to turn up the heat high to keep warm.
Séjour de 1 nuit en décembre 2023

2/10 Horrible

adam

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wasn't the price listed online got overcharged
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Michelle

Séjour de 1 nuit en novembre 2023

2/10 Horrible

Michael

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Janice

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Daryle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice staff.. nice room..
Séjour de 1 nuit en novembre 2023

8/10 Bien

Zabeian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They were going through some renovations so one side wasn't in order. other than a few cosmetic flaws it was pretty clean and overall a good place to stay
Séjour de 7 nuits en novembre 2023

2/10 Horrible

Lisa

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They called 4pm the DAY OF to cancel my reservation that I made online a week before. Inconvenience to say the least. I got told I would receive a call from the manager when she came in to verify that I wasn't going to be charged a fee for the cancellation. Never received the call so I called them. They didn't answer the first time the second time they finally answered and said I wasn't charged but would get the manager to call me. Still yet to get a call. Very unprofessional.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Larry

Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Jane

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
In very poor condition
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Trent

Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Tom

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was difficult to get into and the room was horrific. There were holes in the walls and bathroom door, the tub was dirty, the internet was inaccessible even after getting a "password" from the front desk. I will never stay at this hotel again.
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

James

Les points forts : Personnel et service
Les points faibles : Propreté
Besides having dirty carpet, which didn't like it had been swept, the room was missing a mattress cover, shampoo, soap and other essentials. The front desk person did come to our rescue.
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Gary

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Mary

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Disapppointed
This is the first hotel I have ever stayed at that did not provide blankets. Both beds were made up the same - white sheet, top thin cover, and nothing between. I had traveled 12 hours that day and was exhausted so did not report it. After an uncomfortable night in a poorly cleaned room, left before 6am. Would not recommend this site.
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Marie

Les points faibles : Personnel et service
Wouldn’t stay here twice-one was enough.
The young lady that checked us in was very nice and tried to help as she could. As for the room…it was spacious but we noticed that one of the garage cans had not been emptied when the room was cleaned. Also, we had ONLY two bath towels-not a single hand towel or wash cloth. When I went to get those, I was told their laundry was ‘broken’ and they’re utilizing the laundry facilities at another local hotel. She was able to come up with 1 more bath towel and 2 wash cloths, but no hand towels. Overall, I can say that I will look elsewhere before booking here again.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Clarence

Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Richard

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
not good
The room I stayed in was very, very nasty
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Renee

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel of horrors!!! Should be condemned!!!
Filthiest hotel I’ve ever stepped foot in. Mold on walls and towels. Grime on everything. Bug and hair in sheets.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

ANN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023

8/10 Bien

Jane

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Robert

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hotel is Very Bad Condition & Very Dirty
Bathroom was filthy dirty.. the carpet was very dirty. This place needs maintenance and updating. Very disappointing to stay. If it had not been soo late-- would have gone somewhere else to stay.
Séjour de 1 nuit en septembre 2023

8/10 Bien

Charity

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

2/10 Horrible

Robert, Brownstown

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Place was a wreck! Only if you need a place to stay and everything else is sold out. Walls weren’t all painted, counter in the bathroom was falling off the base. Tub had a crack in it. The outdoor area around the property shows the neglect of the property.
Séjour de 1 nuit en août 2023
Réponse de Front Desk le 18 août 2023
Dear Robert, We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. Thank you for your valuable feedback, it will help us make changes for the better.

6/10 Satisfaisant

william

It was ok
Séjour de 1 nuit en août 2023
Réponse de Front Desk le 18 août 2023
We very much appreciate your comments regarding your stay at our hotel. I will be sure to share your feedback with our team, especially the housekeeping manager who always enjoys hearing from our guests. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future.

4/10 Médiocre

Paul

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very dated, might get cleaned regularly but it’s old so you can’t really tell. Room smells of cat pee. If you’ve stayed at an EconoLodge lately you’re familiar, all of them I’ve seen are similar condition.
Séjour de 1 nuit en août 2023
Réponse de Front Desk le 16 août 2023
Dear Paul, We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. We would like to offer you a complimentary night's stay on us. Thank you for your valuable feedback, it will help us make changes for the better.

8/10 Bien

Karen

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Room was ok, clean for the most part. Found a booger on the side of the sheet when we done our usual bed bug check. Staff was awesome.
Séjour de 1 nuit en août 2023
Réponse de Front Desk le 15 août 2023
We very much appreciate your comments regarding your stay. I will be sure to share your feedback with our team, especially the housekeeping manager who always enjoys hearing from our guests.

6/10 Satisfaisant

Alexis

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The room wasn’t extremely clean and smelled insanely like mildew. The floor was even damp.
Réponse de Front Desk le 5 août 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I humbly request that you contact me directly to discuss your experience in more detail.