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Avis sur The Steveston Cafe & Hotel

2.5 out of 5
The Steveston Cafe & Hotel
12111 3rd Avenue, Richmond, BC

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 138 avis sur 370." "
Note des voyageurs de 8 (Bien), d’après 122 avis sur 370." "
Note des voyageurs de 6 (Satisfaisant), d’après 52 avis sur 370." "
Note des voyageurs de 4 (Médiocre), d’après 34 avis sur 370." "
Note des voyageurs de 2 (Horrible), d’après 24 avis sur 370." "

8,2/10

Propreté

8,6/10

Personnel et service

7,0/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Pamela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
tranquille, propre et proche de tout
Séjour de 3 nuits en novembre 2023
Réponse de Steveston Hotel Team le 13 nov. 2023
Thank you for the kind review, We are glad you enjoyed your stay in Steveston!

10/10 Excellent

Jacques

Séjour de 1 nuit en juin 2023
Réponse de Steveston Hotel Team le 26 juin 2023
Thank you for the kind review! We are glad you enjoyed your stay with us.

8/10 Bien

Christophe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel très agréable.
Hotel très agréable. Situé à mi chemin entre Vancouver et le terminal car ferry pour Victoria. Quartier agréable et calme à proximité d’un port avec des restaurants. Parking assuré et gratuit. Petite chambre confortable.
Séjour de 2 nuits en juin 2023
Réponse de Steveston Hotel Management le 9 juin 2023
Thank you for your lovely review, Christophe. We are happy to hear you enjoyed your stay

10/10 Excellent

Cecile

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Même si c’est un veille hôtel j’ai été agréablement surprise pas tout les services , la chambre a un lit était très confortable et très propre ,près de l’aéroport 15 minutes, d’auto si jerarde pour un hôtel dans le coin définitivement j’y retourne Merci au personnel
Séjour de 1 nuit en avril 2023
Réponse de Steveston Hotel Team le 4 avr. 2023
Thank you so much for the kind review! We are so glad you enjoyed your stay with us.Thank you,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super confortable beds. Very clean sheets and blankets and towels. Very well located, friendly staff.
Séjour de 1 nuit en septembre 2018
Réponse de Manager le 1 oct. 2018
Dear Guest, Thank you for your kind feedback. We look forward to welcoming you back again soon. Regards, Management

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not worth the 100$ per night. First room we arrived had some hairs in the cover with a bug on the pillow.
Séjour de 1 nuit en août 2018

10/10 Excellent

Bastiaan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gezellige buurt bij de haven met veel eetgelegenheden
Séjour de 1 nuit en mai 2024

8/10 Bien

Weijun, Encinitas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
location
Séjour de 1 nuit en mai 2024
Réponse de Steveston Hotel Team le 26 mai 2024
Thank you for the kind review. We are glad you enjoyed your stay in Steveston with us.

10/10 Excellent

Desiree, Edmonton

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cool little old hotel. Super clean and nicely renovated. Very quiet.
Séjour de 1 nuit en mai 2024
Réponse de Steveston Hotel Team le 26 mai 2024
Thank you for the kind review. We are glad you enjoyed your stay in Steveston.

8/10 Bien

Tung

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel location is very close to the tourist attractions.
Séjour de 3 nuits en mai 2024
Réponse de Steveston Hotel Team le 26 mai 2024
Thank you for the kind review! We are glad you enjoyed your stay in Steveston.

10/10 Excellent

Thayer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A charming and quaint hotel, with high ceiling walls and older architecture. The room and bedding was very clean and well-prepared. Dining is available on-site and the breakfasts were fantastic there. A nice pub is next door as well, though we didn't catch it on this visit. You will be situated in the heart of Steveston, which is a beautiful oceanside historical community with ample dining, shopping, and sights to see. We will definitely be returning!
Séjour de 1 nuit en mai 2024
Réponse de The Steveston Hotel Team le 20 mai 2024
Thank you for the very kind comments! We are glad you enjoyed your stay with us in Steveston.

6/10 Satisfaisant

Scott

Les points forts : Propreté et personnel et service
best place to stay in Steeveston!
Séjour de 1 nuit en mai 2024
Réponse de Steveston Hotel Team le 15 mai 2024
Thank you for the kind review! We appreciate the kind words and are glad you think so! We hope to see you again soon.

8/10 Bien

Daisy

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The bed was very uncomfortable as well as the pillows.
Séjour de 1 nuit en mai 2024
Réponse de Steveston Hotel Team le 13 mai 2024
Thank you for the kind review. We are sorry that the bed and pillows weren't comfortable for you!

6/10 Satisfaisant

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s a vintage motel. Rooms are dated as such most notably the bathtub tile is in need of regrouting to freshen up it’s appearance. Bedding was very comfortable. TV was good. Air conditioner worked well. Room had a ceiling fan too. No refrigerator or microwave in room. Ice was available from the liquor store below at no cost. There is no elevator and rooms are on the second floor. The location is great. Seaside tourist area. I would stay here again. Note that there is a bar below the hotel. Our room was over the liquor store so it was quiet. When we went into the bar it was very loud with people having a great time.
Séjour de 1 nuit en mai 2024
Réponse de Steveston Hotel Team le 13 mai 2024
Thank you for the kind review! We are glad you enjoyed your stay with us in Steveston.

10/10 Excellent

James, Sunnyside

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a great location with a cafe and bar below. It is walking distance to shopping, restaurants and pier.
Séjour de 2 nuits en mai 2024
Réponse de Steveston Hotel Team le 13 mai 2024
Thank you for the kind review! We are glad you enjoyed your stay with us in Steveston.

6/10 Satisfaisant

Rene

Les points faibles : Propreté
Séjour de 1 nuit en mai 2024
Réponse de The Steveston Hotel Team le 20 mai 2024
Thank you for the kind review. We are glad you enjoyed your stay with us in Steveston.

10/10 Excellent

Bonita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love this hotel! It’s got so much character. It’s in a great location, near the Cannery Museum , the boardwalk along the river and Gary Point park. The staff always are amazing - going above and beyond. If you want a modern vibe where your room looks like every hotel you’ve ever seen, this is not your place. But for folks who want a different experience, this is your place.
Séjour de 1 nuit en avril 2024
Réponse de Steveston Hotel Team le 13 mai 2024
Thank you for the very kind comments! We are glad you enjoyed your stay with us in Steveston!

10/10 Excellent

Andy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were very early to check in (got off a cruise ship), but the property manager had the room cleaned and ready for occupancy very quickly. Thanks so much ! The Steveston area was originally a Japanese fishing village and was very quaint and interesting. I didn't even feel like I was in Vancouver ! There are museums, shops, a lot of restaurants, a waterside to walk along and very close to the airport. An excellent location.
Séjour de 1 nuit en mai 2024
Réponse de Steveston Hotel Team le 13 mai 2024
Thank you for the very kind comments. We are glad you enjoyed your stay with us in Steveston!

4/10 Médiocre

Trevor

Les points forts : Propreté
Room was right above the bar that had loud music until 2:00 am. Earplugs supplied were insufficient
Séjour de 1 nuit en avril 2024
Réponse de Steveston Hotel Team le 3 mai 2024
Thank you for the review. We apologize for the noise. We are trying to find a solution for this.

8/10 Bien

Jim

Les points forts : Personnel et service
Les points faibles : Propreté
I love the area and good walking close to docks. Staff were excellent.
Séjour de 1 nuit en avril 2024
Réponse de Steveston Hotel Team le 1 mai 2024
Thank you for the kind review! We are glad you enjoyed your stay in Steveston with us.

6/10 Satisfaisant

Marion

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Immediately above a pub. Cancelled our second night and went to a different location because the music was IN our room til 2am on a Friday night and we just couldn’t do it a second night. Rooms themselves are nice. But you won’t get rest on a weekend or during the playoffs apparently!
Séjour de 2 nuits en avril 2024
Réponse de Steveston Hotel Team le 29 avr. 2024
Thank you for your feedback. We apologize for the noise from our pub. The only rooms above the bar are our 2 bedroom suites but we understand the frustration about the noise.

6/10 Satisfaisant

Sheila

Séjour de 1 nuit en avril 2024
Réponse de The Steveston Hotel Team le 20 mai 2024
Thank you for the kind review. We are glad you enjoyed your stay with us in Steveston.

10/10 Excellent

Martina

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ein super tolle Umgebung zum entspannen
Séjour de 2 nuits en avril 2024
Réponse de Steveston Hotel Team le 24 avr. 2024
Thank you for the kind review! We are glad you enjoyed your stay in Steveston with us. Thank you,

4/10 Médiocre

Christine

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An old hotel is fine. An old hotel where your room is above the bar and there is a live band -whoops! - that plays until 3 and they offer you ear plugs is awful. An old hotel where it takes, literally, 15 minutes to get lukewarm water is inexcusable. An old hotel where the toilet doesn’t flush and you tell the staff at 9 and it still isn’t fixed by 8 when you return, is inexcusable. A staff that ‘cleans’ your room by taking away a few obviously used towels and only half the garbage is very poor. And charging $60 to your bill on top of the quoted room cost for an extra person when you have included that person in your original search should be illegal. I’ve booked through Expedia many times and always trusted their reviews. I will think harder next time.
Séjour de 2 nuits en avril 2024
Réponse de Steveston Hotel Team le 22 avr. 2024
Hi there,We are sorry that you had a negative experience while staying with us. We will review all these complaints with our front desk team and housekeeping team so that they don't happen again.

8/10 Bien

Hung

Voyage en couple
Les points forts : Propreté et personnel et service
near beach good location
Séjour de 2 nuits en avril 2024
Réponse de Steveston Hotel Team le 15 avr. 2024
Thank you for the kind review. We are glad you enjoyed your stay in Steveston with us.

10/10 Excellent

Kelly

Les points forts : Propreté et personnel et service
Great location a d very friendly staff!
Séjour de 1 nuit en avril 2024
Réponse de Steveston Hotel Team le 15 avr. 2024
Thank you for the kind review. We are glad you enjoyed your stay in Steveston with us.

10/10 Excellent

Murray

Les points forts : Équipements
The pub was over 100 years old and you could feel the history
Séjour de 1 nuit en mars 2024
Réponse de Steveston Hotel Team le 2 avr. 2024
Thank you for the kind review! We are glad you enjoyed your stay with us in Steveston.

10/10 Excellent

Grant

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Steveston Hotel Team le 25 mars 2024
Thank you for the kind review. We are glad you enjoyed your stay in Steveston with us.

10/10 Excellent

Pam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cute old little hotel, unfortunately loss of power over night made for no hot water !
Séjour de 2 nuits en mars 2024
Réponse de Steveston Hotel Team le 25 mars 2024
Thank you for the kind review! We are sorry that you didn't get the best experience due to the power outage. Hopefully you can come back soon! Thank you,

6/10 Satisfaisant

Larry

Voyage en famille, Voyage avec des animaux de compagnie
So the good, the location is amazing! Right beside cannery and fisherman’s wharf. The staff was super helpful and pleasent. The pizza place( Steveston pizza co.) right across the street was really good. The bad , unfortunately someone was smoking in the hotel all night and made for an unpleasant night. The staff tried to get him to stop but once they left the lobby/front desk he just kept on puffing away. The hotel doesn’t have anyone at front desk as far as we can tell over night. The manager was super apologetic and helpful after the fact. So all in all the hotel was fine and simple with a great location but think they could have someone over night for issues that arise.
Séjour de 1 nuit en mars 2024
Réponse de Steveston Hotel Team le 25 mars 2024
Thank you for the kind review. We are so sorry for what you experienced while staying with us. Hopefully if you choose to stay with us again it will be a better experience.Thank you,

4/10 Médiocre

Todd

Voyage en famille, Voyage d’affaires
Les points faibles : Personnel et service
Checked in late in evening so expected staff would be minimal, the person looking after the check in also managed the liquor store downstairs. Once I got into the room I could not get the heater to work but fell asleep anyway. In the morning I had discovered a mouse had attacked my wrapped sandwich on the desk in the room. I left around 7:00 am and was only able to report it to the hotel when staff arrived around 9:00am. They were friendly about it but what was done is done.
Séjour de 1 nuit en mars 2024
Réponse de Steveston Hotel Management le 21 mars 2024
Thank you for letting us know about your experience with us. We apologize for what you experienced and we are working with our pest control company about this.

10/10 Excellent

sadie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel
Séjour de 1 nuit en mars 2024
Réponse de Steveston Hotel Team le 15 mars 2024
Thank you for the kind review! We are glad you enjoyed your stay with us in Steveston.

2/10 Horrible

Melanie

Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Steveston Hotel Manager le 15 mars 2024
Hi Melanie,We are sorry to hear that your stay with us wasn't great. Can you please send a message to us directly and let us know what we can do better?Thank you,

10/10 Excellent

Cesar

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nive
Séjour de 1 nuit en mars 2024
Réponse de Steveston Hotel Team le 14 mars 2024
Thank you for the kind review. We are glad you enjoyed your stay with us in Steveston.

10/10 Excellent

Leilani

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location. Property is dated, but that's part of the charm.
Séjour de 1 nuit en mars 2024
Réponse de Steveston Hotel Team le 11 mars 2024
Thank for the kind review. We are glad you enjoyed your stay in Steveston with us.Thank you,

10/10 Excellent

David

Séjour de 1 nuit en février 2024
Réponse de Steveston Hotel Team le 21 mars 2024
Thank you for the kind review. We are glad you enjoyed your stay with us.

10/10 Excellent

Kourtney

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SUCH cute lil hotel! Loved everything about it. Very clean and close to amenities. Will definitely be back
Séjour de 1 nuit en février 2024
Réponse de Steveston Hotel Team le 24 févr. 2024
Thank you for the very kind review! We are so glad you enjoyed your stay with us in Steveston. We hope to see again soon!

2/10 Horrible

Terrance

Voyage en famille avec de jeunes enfants
Les points faibles : Infrastructures et conditions de l’hébergement
Unbelievably noisy. If you want to sleep, don’t book this hotel. Super loud music pumped and thumped underneath our room all night. The noise in the hallways and adjoining rooms was also keeping us from sleeping. While it’s charming in the sense that it’s historic, it has zero sound proofing and was the noisiest overnight stay I’ve ever had. Too bad too as the room was otherwise decent. If you’re going to be up partying downstairs all night then go for it, but if you actually want to sleep, don’t stay here.
Réponse de Steveston Hotel Team le 20 févr. 2024
Hi there,Thank you for your feedback. Unfortunately, the Two Bedroom Junior Suite is our only room type that is directly above our bar. We do try to make sure that is stated everywhere that this room type is noisy. Every other room type is not above our bar and quiet.

10/10 Excellent

Denis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Above and beyond
This is a wonderful location and so convenient to the airport and Tsawwassen Ferry terminal. I was unable to make my last reservation due to a delayed flight. Even though the time limit had expired they still refunded me! travel to Alberta from BC frequently and this gesture has made be a very loyal customer. How refreshing to be treated like this! Thank you! Sincerely.
Séjour de 1 nuit en février 2024
Réponse de Steveston Hotel Team le 15 févr. 2024
Thank you so much for the kind comments! We are so glad you enjoyed your stay in Steveston with us and hope to see you again soon!

10/10 Excellent

Gillian, Sechelt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were great. Really accommodating!!!
Séjour de 1 nuit en février 2024
Réponse de Steveston Hotel Team le 7 févr. 2024
Thank you for the kind review! We are glad you enjoyed your stay with us in Steveston!

10/10 Excellent

Serguei

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Steveston Hotel Team le 22 janv. 2024
Thank you for the kind review! We are glad you enjoyed your stay with us in Steveston.

10/10 Excellent

Michael

Séjour de 1 nuit en janvier 2024
Réponse de Steveston Hotel Team le 9 janv. 2024
Thank you for the kind review! We are glad you enjoyed your stay with us.

8/10 Bien

Andy

Séjour de 1 nuit en janvier 2024
Réponse de Steveston Hotel Team le 22 janv. 2024
Thank you for the kind review! We are glad you enjoyed your stay with us in Steveston.

8/10 Bien

Anna Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Softer towels, I need an elevator but okay for most people. Need blackout curtains, tyb too deep to get in or out for some people. The mattress was very comfortable.
Séjour de 3 nuits en décembre 2023
Réponse de Steveston Hotel Team le 9 janv. 2024
Thank you for the kind review! We are glad you enjoyed your stay with us in Steveston. We appreciate your feedback.

6/10 Satisfaisant

edward

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Location, firm beds very good. Place has seen better days, rugs in poor condition, paint blisters on walls, small screen TV didn't work, and killed a silverfish (insect) in bathroom. Quiet because nobody else was staying near us. Their restaurant was closed for breakfast (staff shortage) but pub next door was great for family dinner, food and server very good.
Séjour de 1 nuit en décembre 2023
Réponse de Steveston Hotel Team le 9 janv. 2024
Thank you for the kind review! We are glad you enjoyed your stay with us in Steveston. We appreciate your feedback and will review with our management team.

10/10 Excellent

Rolando

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de Steveston Hotel Team le 12 déc. 2023
Thank you for the very kind review! We are glad you enjoyed your stay with us in Steveston.

4/10 Médiocre

jeana

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Won't stay again
It was clean an d centrally located. Not ADA accessible...long stairs to rooms. The room was small and overly deodorized. I suppose you could say the it had character.
Séjour de 2 nuits en novembre 2023
Réponse de Steveston Hotel Team le 13 nov. 2023
Thank you for the kind review. We are glad you enjoyed your stay with us in Steveston.

10/10 Excellent

Tessa

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It was my second stay at the Steveston Hotel and the service is great every time. Staff are beyond friendly and helpful.
Séjour de 1 nuit en novembre 2023
Réponse de Steveston Hotel Team le 7 nov. 2023
Thank you for the kind review! We are glad you enjoyed your stay with us.

8/10 Bien

Christina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would stay here again
The staff at the Steveston Cafe and hotel are amazing!! Be prepared the walls are very thin so you will hear your neighbors, but the deluxe rooms are huge and gorgeous!
Séjour de 2 nuits en octobre 2023
Réponse de Steveston Hotel Team le 28 oct. 2023
Thank you for the kind review! We are glad you enjoyed your stay with us in Steveston with us.We hope to see you again soon.

8/10 Bien

Hung

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en septembre 2023
Réponse de Steveston Hotel Team le 12 oct. 2023
Thank you for the kind review. We are glad you enjoyed your stay with us in Steveston.