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Avis sur DoubleTree by Hilton Richmond - Midlothian

4 out of 5
DoubleTree by Hilton Richmond - Midlothian
1021 Koger Center Blvd, Richmond, VA

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 378 avis sur 833." "
Note des voyageurs de 8 (Bien), d’après 237 avis sur 833." "
Note des voyageurs de 6 (Satisfaisant), d’après 105 avis sur 833." "
Note des voyageurs de 4 (Médiocre), d’après 60 avis sur 833." "
Note des voyageurs de 2 (Horrible), d’après 53 avis sur 833." "

8,2/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

John, Montclair

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
I’ve stayed many times while visiting the area and each time is different. The hotel itself is a little dated but still nice. Great indoor swimming pool if there is not a thousand screaming kids like our last time. Solid gym with free weights. Good breakfast buffet but way overpriced if you’re not a Hilton rewards member. The area has a lot of food options, it’s right off a main road, from fast food to nice dining. The rooms are a little dated too. We had to get a two double bed room as all the kings were booked. My bed was fine, but my wife’s was really old and way too soft. She’s maybe 100 lbs, and she woke up with her back hurting! The tub faucet had a constant drip(room 208) and the towels are a little rough. But overall it’s a good property. I would stay again just hopefully not in that room.
Séjour de 2 nuits en mai 2024

8/10 Bien

Javon

Séjour de 2 nuits en mai 2024

2/10 Horrible

Khaled

One of the worst hotels in my life
Séjour de 1 nuit en mai 2024

8/10 Bien

Deborah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lobby was nice and staff was friendly. The finishes on the upper floor and in the room were dated and both smelled musty.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

LATONYA

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel is really peaceful clean and nice. The bartender is rude, inattentive and unwelcoming.
Séjour de 2 nuits en mai 2024

2/10 Horrible

DeShonda

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The security man that worked on May 4 followed my teen daughter and her friend to our room. He attempted to come inside the room & the girls closed the door. He first response was I’m calling the police. I had stepped out to get food from the nearby cookout. When I returned he stated they disrespected him by closing the door in his face. My response was your first reaction was to call the police, on prom night, on 2 teen girls . Really. I asked for the manager on duty. Which was Amy, the food & beverage manager. She did apologize & also stated the security man told her something different. I have his conversation with me on video. I’m extremely disappointed that in all my years of being an Hilton vacation owner, they have employees like that man. The security was a big heavy set man, my daughter 97 pounds in her prom dress. She did the correct thing by not allowing that man to enter our hotel room. Then the nerve to threaten to call the police on her. It’s a said shame that we still have people like him in this world. As I sat in the lobby, I also witnessed the same security man pick & choose which kids he asked if their parents were on sight. I also shared that with manager Amy. There was no consistency in the security man actions. He purposely was profiling certain children with certain characteristics. It saddens me that his first response was to say Il calling the police. On a little 97 pound black senior female on her prom night, 2 weeks before her high school graduation
Séjour de 1 nuit en mai 2024

8/10 Bien

Kyler

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a nice hotel. Nothing spectacular or extraordinary.
Séjour de 1 nuit en mai 2024

8/10 Bien

John, Montclair

Les points forts : Propreté et personnel et service
Very nice staff, great breakfast but a little pricey. Room was clean and had a mini fridge and microwave which is awesome. Water pressure on the 6th floor was great. Only real problem was the bathroom door hinges made a horrible noise, needs grease and a very slow shower drain! But that was only in room #621 where we stayed. Overall, nice hotel. Oh and Jeanette, our breakfast server was amazing! Very friendly and helpful, plus she’s a teacher so take care of her.
Séjour de 1 nuit en avril 2024

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Pinal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The banquet hall
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Cynthia, Catlettsburg

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotel needed a deep cleaning. Our room was dusty and the carpet was dirty. The vent in the bathroom was loud and rattled like it was in need of repairs. There was also an event going on the night of our stay and the music was so loud that it kept us awake. I called the desk and the worker was very apologetic and said the event would be over at 11:45, and it was.
Séjour de 1 nuit en avril 2024
Réponse de Cody le 4 mai 2024
We are sorry that you felt our hotel was in need of cleaning. We have had housekeeping go in to your room to deep clean the carpet. And we apologize for any disturbance caused by the group that we had in-house over that weekend. We are getting a renovation later this year, so everything will be brand new soon. We hope you come back to stay with us soon! We will ensure you are in a quiet, clean room!

10/10 Excellent

Carey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Third stay here and have always been impressed by the friendly customer service and lodging.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Leslie

Séjour de 1 nuit en avril 2024

10/10 Excellent

Carlos

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice rooms, easy drive. Very courteous personnel.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

APRIL

8/10 Bien

Jessie

Les points forts : Propreté
Séjour de 2 nuits en avril 2024

8/10 Bien

Dale

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
doubletree by Hilton has done an excellent job of maintaining this hotel facility.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Ebone

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
My family and I had a wonderful stay Looking forward to doing it again soon
Séjour de 2 nuits en mars 2024

8/10 Bien

Yanina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The tv’s need updates
Séjour de 1 nuit en mars 2024

10/10 Excellent

Ebone

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Relaxing and quiet comfortable clean.

10/10 Excellent

David

Séjour de 3 nuits en mars 2024

10/10 Excellent

Alecia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Dorothy

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Room had an old musty smell. It was not pleasant to sleep in.
Séjour de 1 nuit en mars 2024
Réponse de Cody le 12 mars 2024
Hi, Dorothy. Thank you for taking the time to leave us a review. Feedback from valued guests like you helps us to improve. We take feedback given to us very seriously. We are sorry you did not have a pleasant experience with us. This is certainly not the standard we strive to provide to our guests. In the future, please bring this to our attention so that we can move you to a room you find to be more pleasant and comfortable. We sincerely apologize for this experience. We hope you will give us another chance to deliver the experience we aim to. Please mention this to the front desk upon arrival and we will ensure you are completely satisfied.

6/10 Satisfaisant

nicole

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The room was dated or looked worn. also paying for parking seemed excess i’m sure i have paid for parking in the past.
Séjour de 2 nuits en février 2024
Réponse de Front Desk le 25 févr. 2024
Hi, Nicole.Thank you so much for taking the time to leave us a review. Feedback from valued guests like you is what helps us to improve. We're sorry that you did not have a 5-star experience with us. We are starting renovations to our hotel this year, so we hope the things you found to be dated will be refreshing instead! Our parking charge is relatively new, so we are sorry that caught you off guard. Thank you again for your review. We are glad you chose to stay with us at the DoubleTree and hope you choose to stay with us again in the near future.

10/10 Excellent

Dewayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Dawn

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Really old and asked for no pet floor and that didn't happen also smelled smoke from the other levels
Séjour de 1 nuit en février 2024

8/10 Bien

Omar

Séjour de 1 nuit en février 2024

8/10 Bien

Austin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay
It was comfortable.
Séjour de 1 nuit en février 2024

8/10 Bien

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Solid hotel choice if you are staying in Midlothian.
Séjour de 2 nuits en février 2024

4/10 Médiocre

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Walls are paper thin. Gym was terrible. Would not recommend.
Séjour de 2 nuits en février 2024

10/10 Excellent

NATHALIE

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Deborah

Séjour de 4 nuits en décembre 2023

6/10 Satisfaisant

Chetric

Voyage d’affaires
Les points forts : Personnel et service
Staff service was great but the room I felt like it needed updated. Room 218 bathroom fan sounded like the bearing was going to fly apart, all the furniture in the room looked like it's 20 years old and beat up, and the bath tub I think should be a walk in tub in every room.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Rodney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

eric

Séjour de 3 nuits en novembre 2023

6/10 Satisfaisant

kristy

Voyage en famille, Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Keycards didn’t work at one entrance; clearly room wasn’t vacuum, fridge was unplugged. Mid afternoon housekeeping kept letting doors slam so don’t plan to nap. Took about an hour for “room service” which ended up calling and saying we had a pick up ourselves @ 11:40pm! Overall, I’d stay again but not my first choice by a long shot.
Séjour de 3 nuits en novembre 2023

4/10 Médiocre

Charlene

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It was dated with a stale smell. Housekeeping did not clean our room as requested. We had to ask for towels & toilet paper. The fan in the bathroom was filthy, so it did not circulate at all. The coffee in the lobby was cold @10:00am It was not the standard that I am accustomed to.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Tony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Has a nice common area and breakfast area, full service bar. Many hotels no longer have them, this was a welcome sight.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Incredible staff, very helpful. Room was very dark, especially the bathroom needs more light.
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Christopher

Voyage en famille
Simply not a good experience all around. Struggled to get room service. Bar service not good. Beds are way too small. I mean really they couldn’t spend the money to have queen beds instead of full size. Only positive was front desk staff where polite and friendly.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Kathryn

Séjour de 2 nuits en octobre 2023

2/10 Horrible

Terry

Voyage d’affaires, Voyage en couple
Les points faibles : Personnel et service et équipements
I made reservations mouth’s ago for the tattoo convention and when we got there they said our reservations was canceled!!!!!! As a tattoo artist this sucks I won’t be back
Séjour de 1 nuit en octobre 2023

8/10 Bien

Denis James

Séjour de 2 nuits en octobre 2023

10/10 Excellent

Katharine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

8/10 Bien

Matt

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Check in was terrible
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Katharine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Xiomara

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our first visit to Virginia. We were there for a fencing tournament for our grandson. We couldn't have chosen a better hotel. We are very pleased. Definitely, our chosen hotel in Virgina for the future tournaments.
Séjour de 2 nuits en septembre 2023

8/10 Bien

Jonathan

Séjour de 1 nuit en septembre 2023