2/10 Horrible
DeShonda
Voyage en famille
6 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The security man that worked on May 4 followed my teen daughter and her friend to our room. He attempted to come inside the room & the girls closed the door. He first response was I’m calling the police. I had stepped out to get food from the nearby cookout. When I returned he stated they disrespected him by closing the door in his face. My response was your first reaction was to call the police, on prom night, on 2 teen girls . Really. I asked for the manager on duty. Which was Amy, the food & beverage manager. She did apologize & also stated the security man told her something different. I have his conversation with me on video. I’m extremely disappointed that in all my years of being an Hilton vacation owner, they have employees like that man. The security was a big heavy set man, my daughter 97 pounds in her prom dress. She did the correct thing by not allowing that man to enter our hotel room. Then the nerve to threaten to call the police on her. It’s a said shame that we still have people like him in this world. As I sat in the lobby, I also witnessed the same security man pick & choose which kids he asked if their parents were on sight. I also shared that with manager Amy. There was no consistency in the security man actions. He purposely was profiling certain children with certain characteristics. It saddens me that his first response was to say Il calling the police. On a little 97 pound black senior female on her prom night, 2 weeks before her high school graduation
DeShonda
Séjour de 1 nuit en mai 2024