Réception

Avis sur Hotel Aska

3 out of 5
Hotel Aska
Skipholt 29a, Reykjavik

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 52 avis sur 103." "
Note des voyageurs de 8 (Bien), d’après 24 avis sur 103." "
Note des voyageurs de 6 (Satisfaisant), d’après 14 avis sur 103." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 103." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 103." "

9,2/10

Propreté

8,2/10

Personnel et service

7,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Chas

Voyage en couple
Les points forts : Propreté
The rooms were spacious and the bathroom was nice, could use a little more counter space in the bathroom but it was fine. The fridge in the room was a plus. There is no front desk or any staff on the premise at all, except for some cleaning staff during the day. In a perfect world this would be fine but I saw some people having issues with their key codes, including two individuals on our second last night who were banging around trying to figure it out at two in the morning, so that was annoying. Luckily our check-in was relatively easy and issue free. The one major problem with the hotel are the doors separating the rooms from the outside. They are extremely, and I mean extremely, loud. They slam so hard that they would shake our wall right about our bed. We were one of the furthest rooms away from the entry door as well, I could only imagine how brutal it would be to be a room nearby. This causes a big issue as every time someone would enter and exit, the door would slam and wake us up if we were sleeping. Looking at some of the other reviews, this seems to be an issue for quite a few people. It’s too bad management hasn’t taken action yet.
Séjour de 4 nuits en mai 2024

4/10 Médiocre

Kimberli

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Because of the Checkin experience I can’t give it a good rating. I wouldn’t stay there again because of not having staff available onsite.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Louise

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Sherilyn le 23 mai 2024
We apologize for not meeting your expectations and appreciate your feedback. We're committed to improving our services and hope to provide a better experience in the future.

10/10 Excellent

Ekaterina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing, quite, clean, conveniently located. Only table lamp is missing, ceiling light only. Not convenient for reading
Séjour de 2 nuits en mai 2024
Réponse de Sherilyn le 21 mai 2024
Thank you for sharing your positive feedback! We're delighted to hear that you had an amazing, quiet, and clean stay, and that you found the location convenient. We appreciate your suggestion regarding the table lamp for reading and will certainly take it into consideration for future improvements.

2/10 Horrible

Maria

Voyage en famille
Do not mind contactless check ins but the instructions to get to your room were not clear at all. In fact we found a guest wandering around trying to figure out where to go. The shower is the worst one we ran into during our trip. Water spills all over the floors no matter how careful you are. In fact it even spilled into the room. We spent so much time wiping the floors. Would not stay there again.
Séjour de 1 nuit en mai 2024
Réponse de Sherilyn le 21 mai 2024
Thank you for sharing your experience with us. We apologize for the inconvenience you encountered with the unclear instructions for getting to your room and the issues with the shower. It's disappointing to hear that these aspects impacted your stay negatively. Your feedback is important, and we will address these issues promptly to ensure a better experience for our guests in the future. We understand your decision not to stay with us again, but we hope you'll give us another chance to exceed your expectations in the future.

2/10 Horrible

John

Voyage en couple
Les points faibles : Personnel et service
Never received entry code. No ability to store luggage due to early arrival. Persons on end of intercom unhelpful. Stayed at a better full service hotel.
Séjour de 1 nuit en mai 2024
Réponse de Sherilyn le 23 mai 2024
We're sorry to hear about your experience. We apologize for the inconvenience with the entry code and the lack of luggage storage. Your feedback is important, and we will work on improving our services. Thank you for bringing this to our attention.

4/10 Médiocre

Reeni

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No staff on site. No clear instructions. Self check in
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Greg, West Chicago

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
They must be going through a turnover... This hotel is self check-in. My reservation said "Front desk staff will greet guests on arrival." There was no staff to be found. Ever. 20 minutes on the phone with India help desk to get an email with a room reservation and door code. At the time we arrived (May 2), electricians were doing work, so none of the building doors were locked (which was fine with me as it was raining). This was apparently when they were installing the touchscreen pad outside the main door that would (presumably) have allowed me to get help without having to call on my phone. Housekeeping was non-existent. We were there 3 nights and our room was never touched, so the "daily housekeeping" as advertised is false. I saw something about putting a card on the door handle to ask for housekeeping, but there was no card. Shower could not be on full blast or else the bathroom would quickly flood. However, the bed was comfortable, the hotel was clean, and the towel warmer worked. (Also -- bring your own hairdryer.)
Réponse de Sherilyn le 15 mai 2024
Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your stay. We're sorry to hear about the miscommunication regarding the check-in process and the lack of housekeeping service. Your feedback is important to us, and we will use it to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant experience.

10/10 Excellent

Ryan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No staff on property, you are given a code to enter the building and your room. Pretty simple process for all that. Overall good little hotel. Walkable to a fun part of Reykjavik.
Séjour de 1 nuit en mai 2024
Réponse de sherilyn le 14 mai 2024
Thank you for your feedback! We're glad to hear that you found the self-check-in process simple and convenient. It's great that you enjoyed your stay at our hotel and found it to be overall good. We're pleased to know that our location was convenient for you and within walking distance to a fun part of Reykjavik.

2/10 Horrible

Cameron

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
There is no 24/7 front desk worker. You check in on an iPad located outside of the building and we were no provided with any instructions. It took a few calls to finally reach someone. There was also no breakfast which the reservation said it included. WI-FI was also not working.
Séjour de 1 nuit en mai 2024
Réponse de Sherilyn le 15 mai 2024
We're sorry to hear about the difficulties you encountered during your stay. Providing clear instructions for self-check-in and ensuring all amenities are available are top priorities for us. We apologize for any inconvenience caused by the lack of breakfast and Wi-Fi issues. Your feedback will help us improve our services for future guests.

2/10 Horrible

XINYUN

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
DO NOT BOOK! The place only has remote operation, we never got booking comfirmation, the pin to the room didn’t work and the payment system fails everytime. Most of the guests were locked outside the rooms/hotel when we arrived. There is literally no staff and the lobby is under construction still. This hotel should not be operating!
Séjour de 1 nuit en mai 2024
Réponse de Sherilyn le 14 mai 2024
I'm terribly sorry to hear about the frustrating experience you had during your stay. This is certainly not the level of service we aim to provide, and we deeply apologize for the inconvenience and disappointment you encountered with our remote operations, booking confirmation, room access, and payment system.Your feedback is extremely valuable to us, and we'll address these issues immediately to prevent similar situations from occurring in the future. Additionally, we apologize for the inconvenience caused by the ongoing construction in the lobby and the lack of staff presence.

6/10 Satisfaisant

robert l

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The website was totally misleading. Everything was some distance away. The property was like a old apartment building. No micro, the refrigerator didn't work the staff had no personality and could care less about you. It was cheap to though
Séjour de 4 nuits en avril 2024
Réponse de Sherilyn le 14 mai 2024
I'm truly sorry to hear about your disappointing experience. Your feedback is crucial for us to address the issues you encountered and improve our services. We apologize for any discrepancies between the website description and the actual experience, as well as for the inconveniences caused by the property's amenities and staff interaction.Rest assured, we take your comments seriously and will investigate them thoroughly to prevent similar situations in the future. We aim to provide accurate and transparent information to our guests, and we regret any confusion or disappointment you experienced.

10/10 Excellent

John

Séjour de 1 nuit en avril 2024
Réponse de Sherilyn le 21 mai 2024
Thank you for the top rating! We're delighted to hear that you had such a great experience during your stay. We look forward to hosting you again for another wonderful stay!

10/10 Excellent

Oleksandr

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really comfy and quite place
Séjour de 1 nuit en avril 2024
Réponse de Sherilyn le 2 mai 2024
Thank you for the perfect rating! We're thrilled to hear that you had an excellent experience with us. We look forward to welcoming you back in the future!

8/10 Bien

Darlene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The desk staff were very helpful, friendly and kind. They suggested some sites for us to see , really excellent ideas. The weather was cold and the hotel was warm!
Séjour de 3 nuits en avril 2024
Réponse de Sherilyn le 2 mai 2024
It sounds like you had a wonderful experience with our desk staff! We're thrilled to hear that they were helpful and friendly, and we're glad you enjoyed their suggestions for sightseeing. Keeping our guests comfortable during their stay is always a top priority, especially during colder weather.

10/10 Excellent

Sonia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien ubicada, cerca del centro.
Séjour de 1 nuit en avril 2024
Réponse de Sherilyn le 2 mai 2024
Thank you for the perfect rating! We're thrilled to hear that you had an excellent experience with us. We look forward to welcoming you back in the future!

10/10 Excellent

Matthew

Voyage en couple
Les points forts : Équipements
Very clean, great location, and friendly staff. 10/10 Would recommend.
Séjour de 1 nuit en avril 2024
Réponse de Sherilyn le 2 mai 2024
Thank you for the glowing review! We're thrilled to hear that you enjoyed your stay with us. If your travels bring you back to the area, we'd be delighted to welcome you again!

2/10 Horrible

Akeon

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was dirty.
Séjour de 2 nuits en avril 2024
Réponse de Sherilyn le 2 mai 2024
We're sorry to hear about your experience. Your feedback is valuable, and we'll work diligently to address the cleanliness issues to ensure a better experience for future guests.

10/10 Excellent

Jenna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Sherilyn le 2 mai 2024
Thank you for the perfect rating! We're thrilled to hear that you had an excellent experience with us.

10/10 Excellent

atanas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect
Séjour de 4 nuits en mars 2024
Réponse de Sherilyn le 2 mai 2024
I'm glad to hear that everything was perfect for you!

10/10 Excellent

Valerie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly and helpful during our stay. Hotel is very nice and loved the modern look.
Séjour de 7 nuits en mars 2024
Réponse de Sherilyn le 2 mai 2024
It's great to hear that you had a positive experience with the friendly and helpful staff at the hotel. The modern look must have added to the overall enjoyment of your stay.

8/10 Bien

Alana

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The shower was slanted and this made shower difficult with water flying everywhere but it was clean and very comfortable. Lovely staff. Good location near vegan cafe.
Séjour de 2 nuits en mars 2024
Réponse de Sherilyn le 2 mai 2024
It sounds like you had a mostly positive experience despite the slanted shower. I'm glad to hear that the staff was lovely and the location worked well for you.

10/10 Excellent

Yadira

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en mars 2024
Réponse de Sherilyn le 2 mai 2024
Glad to hear you had a great experience! If you ever need another 5-star stay, don't hesitate to reach out.

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Sherilyn le 2 mai 2024
Glad to hear you had a great experience! If you ever plan to visit again, we'll strive to make it just as enjoyable.

4/10 Médiocre

DEAN

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were extremely small. No were to put your clothing and you had to go outside to go to your room.
Séjour de 6 nuits en mars 2024
Réponse de Sherilyn le 2 mai 2024
I'm sorry to hear that your experience didn't meet your expectations.

10/10 Excellent

Nadine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoyed our stay at Hotel Aska. The beds were comfy and the room was very clean! It’s a little longer walk to some restaurants but we didn’t mind. Taxi and scooters are available if you don’t want to walk. The staff was all so helpful and friendly.
Séjour de 5 nuits en mars 2024
Réponse de Sherilyn le 2 mai 2024
We enjoyed our stay at Hotel Aska. The beds were comfy and the room was very clean! It’s a little longer walk to some restaurants but we didn’t mind. Taxi and scooters are available if you don’t want to walk. The staff was all so helpful and friendly.

8/10 Bien

Anita

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Das Badezimmer der Unterkunft war wunderschön. Leider lag unser Zimmer an der Durchgangstüre zum Aufzug,die uns jedes Mal weckte.
Séjour de 3 nuits en mars 2024
Réponse de Sherilyn le 2 mai 2024
It's disappointing to hear that the noise from the elevator disrupted your sleep. We'll make sure to note your feedback regarding room allocation for future stays.

10/10 Excellent

Eun Ji

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sherilyn le 2 mai 2024
Thanks for the stellar rating! We're delighted to know you had a wonderful experience.

8/10 Bien

Anna-Lena

Voyage en couple
Les points forts : Propreté et personnel et service
Die Unterkunft war für unsere zwei Übernachtungen ausreichend. Das Zimmer war sauber und recht geräumig mit kleinem Kühlschrank und Tisch inklusive 2 Stühle. Das Badezimmer war zweckmäßig, allerdings nicht ganz meine Vorstellung eines Badezimmers, eher Schuhschrank in den Dusche, Klo und Waschbecken eingebaut wurden. Wenn man auf der Toilette saß konnte man eigentlich nicht die Tür schließen. Das war für uns einigermaßen in Ordnung, aber vermutlich nicht für jeden. Parken ging direkt vor der Tür. Fußgängerzone war ein kleines Stück, aber problemlos zu Fuß in 5-10min zu erreichen.
Séjour de 2 nuits en février 2024
Réponse de Sherilyn le 2 mai 2024
It sounds like you found the accommodation adequate for your needs, with clean and spacious rooms. However, the bathroom setup may not be ideal for everyone. Your feedback about the proximity to the pedestrian zone and parking convenience is valuable. Thank you for sharing your experience!

10/10 Excellent

Hayata

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room is warm and stylish. Very appreciative of support for my trip.
Séjour de 6 nuits en mars 2024
Réponse de Sherilyn le 2 mai 2024
Thank you for your positive rating! If you have any other feedback or need further assistance, feel free to let us know.

10/10 Excellent

Natasha, Carleton place

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Free parking, and an easy 5 min walk to a grocery store. We had rented a car but found it was also super close to museums and things and mostly just walked places downtown. The staff was so nice and helpful too.
Séjour de 5 nuits en mars 2024
Réponse de Sherilyn le 2 mai 2024
It sounds like you had a convenient and enjoyable stay! Walking distance to amenities and attractions is always a plus. If you ever plan another trip, we'd love to host you again.

10/10 Excellent

Xiomara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place in town. Everything was clean, staff was very responsive and it includes free parking on premises
Séjour de 2 nuits en mars 2024
Réponse de Sherilyn le 2 mai 2024
t's wonderful to hear that you had a pleasant stay with us and that you found the place clean and the staff responsive. We're glad the free parking added to your convenience.

2/10 Horrible

Olha

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
As an American there is no hairdryer, no microwave. No AC , it’s could be crazy hot in the room . Noises is coming all over from this place , in the morning from cleaning. If you open your window from the cars . For this price I never had such a terrible experience.
Réponse de Sherilyn le 2 mai 2024
I'm sorry to hear about your disappointing experience. Your feedback regarding the amenities and noise disturbances is valuable to us, and we'll certainly take it into consideration to improve our services. We apologize for any inconvenience caused and appreciate you bringing these issues to our attention.

10/10 Excellent

Ben

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Das Hotel ist sehr gut gelegen, bis in die Stadt kann man problemlos laufen. In der direkten Umgebung gibt es sowohl Einkaufsmöglichkeiten, Restaurants und einen Bäcker. Parkplätze für den Mietwagen sind am Hotel auch vorhanden. Das Zimmer war sauber und modern, allerdings eher klein und zweckmäßig. Das Bett war sehr bequem. Im Badezimmer hätte ich mir noch eine Ablage gewünscht. Zusammengefasst bin ich sehr zufrieden und kann das Hotel allen empfehlen die eh die meiste Zeit unterwegs sind.
Séjour de 7 nuits en février 2024
Réponse de Sherilyn le 2 mai 2024
Thank you for sharing your experience! It's great to hear that you found the hotel's location convenient and that you enjoyed the cleanliness and comfort of the room. Your feedback about the bathroom shelf is noted, and we'll consider it for future improvements. We appreciate your recommendation and hope to welcome you back again soon!

10/10 Excellent

Mariana Cano

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sherilyn le 3 mai 2024
Thank you for the top rating! We're delighted you enjoyed your stay with us. If you have any suggestions or if there's anything we can do to make your next visit even better, please let us know.

8/10 Bien

Elena

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great hotel with clean rooms. It´s about 15 minutes walk from the city center and close to bus stops. The room was spacious and comfortable. There is kettle and a small fridge in the room. What is a little bit weird is the lighting in the room - it´s quite dark and additional light source would be a great addition - I couldn´t read in bed because the light was not sufficient.
Séjour de 4 nuits en février 2024

10/10 Excellent

Noushin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
As an American I expected the shampoo or conditioner and hair dryer It was not available
Séjour de 3 nuits en février 2024

8/10 Bien

Anthony

Voyage en couple
The hotel was in a relatively good location, 20 minute walk to town centre. The rooms were clean and tidy but had issues with the shower as the lip intended to keep the water in was not substantial enough, so water flooded the bathroom. The sinks were tiny (had plenty of room for bigger ones) there was a shelf above the sink, which made leaning over the sink and brushing teeth etc impossible. We also requested a room on the top floor, which was confirmed on an email, but when we arrived were given a ground floor room with a view of a wall. This was changed but not to the top floor we requested.
Séjour de 7 nuits en février 2024

10/10 Excellent

George

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really helpful and kind staff. They ensured my room was made ready as quickly as possible and allowed and early check in.
Séjour de 1 nuit en février 2024

8/10 Bien

Mikael

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Reykjavik
Rent hotell ganska nära centrum. Helt ologisk uppbyggnad med underlkig arkitektur.
Séjour de 2 nuits en février 2024

10/10 Excellent

PAUL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
10/10
Everything about our stay was perfect and we would definitely recommend to anyone looking for a place in Reykjavik!
Séjour de 6 nuits en février 2024

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel location is very quiet and super convenient, it’s close to downtown (10 - 15 mins walk) through Laugavegur, a very commercial street full of nice bars, restaurants and gift shops. Another important thing about the location is that most of the company tours pick up and drop off at the Brim or Orkin hotel, both located next door, so you don’t have to worry about walking long to a bus stop to get picked up for your excursions. Hotel premises are new and rooms as well, very clean and well maintained. The little coffee maker in the room 😍, nothing like a good coffee in the morning. Hotel staff were super friendly and helpful, always willing to take care of you and your requests. Thanks Hotel Aska for everything and definitely will stay again with you guys.
Séjour de 6 nuits en février 2024

8/10 Bien

Nway Nway

Séjour de 4 nuits en février 2024

8/10 Bien

Antoinette

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Robbie

Séjour de 2 nuits en janvier 2024

8/10 Bien

Floor

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Marilou

Séjour de 5 nuits en janvier 2024

10/10 Excellent

Floor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top hotel
Gratis parkeren voor de deur en op loopafstand van het centrum
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Louisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We stayed at this hotel whilst in Iceland for NYE. It is a little walk away from town which in the snow/ice takes longer and for some might be more difficult so I’d bear that in mind when booking. The walk is not difficult and would be a nice walk in summer. As it’s not in the tourist spots it’s quiet and there was parking around the property. It’s also easy to walk to the sun voyager, Perlan museum and the bus stations all around 20 minutes. To get into town you walk down the main shopping street and I think if we’d not stayed in this hotel we’d not have walked the whole of this street and seen/experienced nice restaurants, bars and shops. The property is new and felt new. It was clean and the bed was a good size and comfortable. Powerful shower also. The staff were very polite and helpful. Cleaners tidied but were respectful and didn’t move our belongings.
Séjour de 4 nuits en décembre 2023

8/10 Bien

Aaron Lee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great value hotel for our stay in Iceland.
Séjour de 3 nuits en décembre 2023
Réponse de Corinias, Night Receptionist le 5 janv. 2024
We are happy to know we could offer you a nice stay at our hotel.We would be happy to have you here again!