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Avis sur The Westin Reston Heights

4 out of 5
The Westin Reston Heights
11750 Sunrise Valley Dr, Reston, VA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 630 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 228 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 74 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 30 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 38 avis sur 1000." "

9,2/10

Propreté

8,8/10

Personnel et service

9,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 Bien

Lynne et Alain

Séjour de 1 nuit en mars 2024
Réponse de Property Management le 24 avr. 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

Serge R

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my favorite property to stay in Reston. We received the best service from Kalin. He was always responsive to our needs.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Abraham

Beautiful installations!
Séjour de 1 nuit en mai 2024

8/10 Bien

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the hotel very clean
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Marina

Les points faibles : Propreté
Ok if you need to stay close to the airport. Definitely not the cleanest hotel I’ve been to.
Séjour de 1 nuit en mai 2024

10/10 Excellent

william

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Property Management le 6 mai 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Update-😊Westin 11750 Sunrise Valley Reston, VA ** The disappointing experience we had at the Westin the first few days was mitigated by the staff and encounters we had the rest of our stay. When you first enter the lobby the architectural display is made up of real plants, it is a beautiful relaxing work of art. The restauraunt concocted hot chocolate for me eventhough they do not have it on menu. The final act of generosity was the Hotel Manager who showed compassion to my disabled son who was going through a rough time. What I learned was -that not so great things happen on vacation but the way a company responds afterwards is the true representation if who they are as a company and there values. The Westin in Reston is a hallmark of class and graciousness and I would happily encourage anyone to check out this world class hotel. Well done Westin!!!😊
Réponse de Property Management le 6 mai 2024
Thank you so much for sharing your rating and experience with us, Stephanie! While we are disappointed to hear you had a shaky start to your visit, we are glad to hear that our team was able to turn things around for you. We truly appreciate you sharing your update with us and hope to welcome you back to our property in the near future!

10/10 Excellent

Robert

Séjour de 1 nuit en avril 2024

2/10 Horrible

Stephanie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Property Management le 24 avr. 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Yesenia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, staff were very friendly, rooms were very clean and comfortable, staff gave us extra towels. Gym 24 hr and they have a pool. Walking distance to some restaurants and 10 min drive or less to Target. Area is very nice. Parking garage is an easy ride using elevator and garage is very well lit. Overall felt safe
Séjour de 2 nuits en avril 2024
Réponse de Property Management le 24 avr. 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

alan, rockford

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean and quiet
Séjour de 4 nuits en avril 2024
Réponse de Property Management le 11 avr. 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Carolyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed here prior to a flight back to Dublin, flights were cancelled due to storms so we spent an extra 2 days here. Staff are really friendly and helpful. Great value hotel, food and drinks excellent. Midway between Dulles airport and downtown. We really enjoyed the shops and restaurants in Reston (Market Square). Thank you!
Séjour de 2 nuits en avril 2024
Réponse de Property Management le 11 avr. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

8/10 Bien

Sharon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No microwave in rooms
Séjour de 2 nuits en avril 2024
Réponse de Property Management le 11 avr. 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excellent

Bryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ideal location, gorgeous area with great restaurants close by
Séjour de 2 nuits en avril 2024
Réponse de Property Management le 11 avr. 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Carolyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great value hotel, close to the airport and 35mins from the city. We received a brilliant, friendly welcome on arrival, you really made us feel special! Thank you!
Séjour de 1 nuit en avril 2024
Réponse de Property Management le 11 avr. 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Marlene

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property. Welcoming front desk. Quick response to requests.
Séjour de 2 nuits en mars 2024
Réponse de Property Management le 11 avr. 2024
Our team is thrilled to learn about your amazing experience with us! Thank you so much for sharing your positive feedback, as well as highlighting our responsive service. It would be an honor to welcome you back again in the future!

10/10 Excellent

SUNG

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Property Management le 4 avr. 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Tamara, Woodbridge

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The stay was amazing, however they only give one wash cloth for two people. We called the front desk for an additional wash cloth but the only gave us hand towels and bath towels and they didn't have any more wash clothes. Thiscwas the only bummer thing.
Séjour de 1 nuit en mars 2024
Réponse de Property Management le 4 avr. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Sifan, AUSTIN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en mars 2024
Réponse de Property Management le 4 avr. 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Celia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Consistently delivers a great experience
Séjour de 1 nuit en mars 2024
Réponse de Property Management le 4 avr. 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

John

Séjour de 3 nuits en mars 2024
Réponse de Property Management le 4 avr. 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Erin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Property Management le 4 avr. 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean & smelled good, nice staff
Séjour de 1 nuit en mars 2024
Réponse de Property Management le 25 mars 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Lesley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Westin always delivers a beautifully designed, comfortable experience. The Westin at Tysons had Starbucks coffee in the room, this one did not, but the coffee was still great and there was free coffee in the lobby in the morning. Parking was a bit strange, but there appeared to be a free deck somewhere connected to the property - i found street parking, fortunately.
Séjour de 1 nuit en mars 2024
Réponse de Property Management le 25 mars 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excellent

Jasmine, Parkville

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it
Séjour de 1 nuit en mars 2024
Réponse de Property Management le 25 mars 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Galina

Séjour de 1 nuit en mars 2024
Réponse de Property Management le 4 avr. 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Lorenna

NA
Séjour de 2 nuits en mars 2024
Réponse de Property Management le 25 mars 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Aynalem

Séjour de 2 nuits en mars 2024
Réponse de Property Management le 4 avr. 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Eugene

Séjour de 3 nuits en mars 2024
Réponse de Property Management le 4 avr. 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Brianna

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property, really enjoyed my stay
Séjour de 2 nuits en mars 2024
Réponse de Property Management le 11 mars 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

6/10 Satisfaisant

Jessica

Voyage en famille
Rooms not well Taken care of
Séjour de 3 nuits en février 2024
Réponse de Property Management le 11 mars 2024
Thank you so much for your sharing your concerns with us. Please accept our apologies that your room was not as comfortable as it should have been. This is not a typical experience at our property, and our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance to serve you in the future and demonstrate the high level of service we normally provide.

10/10 Excellent

Mechelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel and great staff. We will definitely stay here again
Séjour de 2 nuits en février 2024
Réponse de Property Management le 11 mars 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

danny

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only disappointment was pay for parking. Somewhat misleading on website. Customer MUST be observant to discern that it is PAY for parking EXTRA. A little sneaky
Séjour de 1 nuit en février 2024
Réponse de Property Management le 11 mars 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

William

Very nice hotel.
Séjour de 1 nuit en février 2024
Réponse de Property Management le 11 mars 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Bien

Diana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 21 févr. 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Natalie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The entire property is lovely and in excellent condition! The front desk people were amicable! We had a great stay!
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 14 févr. 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice hotel
Great hotel if you need to stay in Reston or be close to Dulles Airport. The staff was extra friendly. There was no shuttle bus to the airport which surprised me seeing it was 10 minutes to get there
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 14 févr. 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excellent

Eric

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel! It’s spoiled me to other properties, and I’ll plan to stay here anytime I’m in the area.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 5 févr. 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Minney

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 5 févr. 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Melinda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 5 févr. 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Ryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 29 janv. 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

2/10 Horrible

Mirwais

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 22 janv. 2024
Thank you for taking the time to share your rating with us. We are deeply disappointed that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We have no excuse for our lapses or imperfections but constantly strive to make our guest journey better and hope you will give us another try to witness our positive changes.

8/10 Bien

Jasjit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 22 janv. 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Courtne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The stay was amazing. The room was clean and comfortable.My kids enjoyed the pool while i enjoyed the jacuzzi. There was hot cider in the lobby which was absolutely satisfying. My only issue was the air/heat. The room got really stuffy at night and the air would not stay on. I give my stay an 8/10.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 17 janv. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

SAMANTHA

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 17 janv. 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Nabil

Séjour de 3 nuits en janvier 2024
Réponse de Hotel Management le 17 janv. 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Joanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 17 janv. 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Irim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 17 janv. 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Reyna

Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 29 janv. 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Teyna

Everything is good
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 8 janv. 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.