Studio Deluxe, 1 très grand lit et 1 canapé-lit, non-fumeurs | Bureau, fer et planche à repasser, Wi-Fi gratuit, draps fournis
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Avis sur Extended Stay America Suites Washington DC Reston

2.5 out of 5
Extended Stay America Suites Washington DC Reston
12190 Sunset Hills Rd, Reston, VA

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 211 avis sur 969." "
Note des voyageurs de 8 (Bien), d’après 241 avis sur 969." "
Note des voyageurs de 6 (Satisfaisant), d’après 210 avis sur 969." "
Note des voyageurs de 4 (Médiocre), d’après 156 avis sur 969." "
Note des voyageurs de 2 (Horrible), d’après 151 avis sur 969." "

6,6/10

Propreté

7,2/10

Personnel et service

6,0/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

5,8/10

Écoresponsabilité

Avis

8/10 Bien

alain

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Comparatif avec les services en Europe
Il faut payer en carte bleue la réservation , la cuisine pas équipée en vaisselle il faut demander à l'accueil, petit-déjeuner sans pains, pas de beurre, pas de croissant, pas du jus,pas d'eau, par contre il ya du lait , du chocolat, du thé , du café,pas de lave vaisselle,
Séjour de 4 nuits en mars 2020
Réponse de Hotel Management le 7 mars 2020
Thank you for your review of your recent stay. Although you had an overall satisfactory stay, we are sorry for the disappointment with our kitchenware policy and payment policy. Moreover, we are sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management

4/10 Médiocre

Nicolas

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté et personnel et service
horrible experience
Breakfast is muffins and cereal bars only. Dirty horrible carpets inside rooms. Horrible people at the reception refused to print a boaridng pass. A crucial service in a hotel near the airport. United airiline do not allow to check in advance and it does not allow mobile passes on screen. They insist it must be printed. So I had to travel 30 km to town center to print the stupid boardinng pass. Been at 100 hotels and never yet seen an idiot who would refuse to print a boarding pass.
Séjour de 2 nuits en octobre 2019
Réponse de Hotel Management le 22 oct. 2019
Nicolas, thank you for your review. We are sorry for the cleanliness issues you faced in your room and for your disappointment with our breakfast offerings. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We will also make a note of your feedback as we plan any changes to our breakfast offerings. We also apologize for the difficulties you had with our staff. We regret the inconvenience caused. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Hotel correct pour 1-2 nuits
Personnel de l'accueil symphatique. Pas le grand luxe dans la chambre mais hotel correcte pour une ou deux nuits. Wifi gratuit mais vitesse internet limitée, il faut payer pour avoir mieux. Dommage.

2/10 Horrible

charlotte, toulouse

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel sale
Hotel sale, aucun ménage n'a été fait en 1 semaine. Les cartes sont systématiquement démagnétisées chaque soir.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hotel pour étape à Reston
Hotel moyen pour court sejour. Chambre faite une fois par semaine

4/10 Médiocre

Meagan

Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Staff was quick at check in, the room wasnt cleaned red stains on the carpet, brown stains on the shower curtain, kitchen floor was sticky, ac worked when it wanted but for a cheap place to stay it was ok.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 20 mai 2024
Dear Meagan, Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered in your room, including the stains and sticky floor. Ensuring a clean and comfortable environment for our guests is a priority, and we regret that we fell short during your stay. We're glad to hear that the check-in process was efficient. Your comments about the air conditioning have been noted, and we will address these concerns with our team to prevent future occurrences. We appreciate your understanding and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management

6/10 Satisfaisant

Glen

Les points forts : Personnel et service
Séjour de 2 nuits en mai 2024

2/10 Horrible

ESAU

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
dirty smelled bad and the dirty bathtub smelled like a dirty wet carpet
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 15 mai 2024
Dear ESAU, We're truly sorry to read about the cleanliness and comfort issues you encountered during your stay. Our promise to our guests includes a commitment to providing a clean and comfortable environment, and we are very sorry that did not happen when you were here. Your experience is not reflective of the high standards we aim to maintain, and we will address these concerns promptly to ensure improvements. We hope you will give us another opportunity to make things right and provide you with the seamless experience you deserve. Sincerely,Hotel Management

10/10 Excellent

Yesenia, Reston

Séjour de 1 nuit en mai 2024

10/10 Excellent

Alvaro

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es perfecta para descansar
Séjour de 1 nuit en mai 2024

10/10 Excellent

Vilas

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff!
Séjour de 5 nuits en avril 2024
Réponse de Hotel Management le 10 mai 2024
Dear Vilas, Our entire team here at Extended Stay America would like to thank you for the generous comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity! Thanks again for your review, and we hope to welcome you back the next time you travel to the city.Sincerely,Hotel Management

10/10 Excellent

Yesenia, Reston

Séjour de 1 nuit en mai 2024

10/10 Excellent

Ophilia

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really enjoy my stay here. Staff members are nice.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Jessica

Les points faibles : Personnel et service
The TV did not work. I told them about this and also asked them to bring me more towels. TV never got fixed and didn't get more towels.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 11 mai 2024
Dear Jessica, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your in-room facilities and the housekeeping oversights, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management

6/10 Satisfaisant

John, Powell

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I had a plumbing problem with my room and the motel was dirty, but the staff changed my room. Walkable location with nearby food options.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 30 avr. 2024
Dear John, Thank you for reviewing your recent stay with us. We apologize for the inconvenience caused by the plumbing issue and the cleanliness concerns during your stay. We always aim to provide every guest with the excellent experience expected of us, and we're glad our team promptly addressed the situation by changing your room. It's also great to know that you found our location convenient with nearby food options. Your feedback is important to us, and we'll use it to improve our services and facilities. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

2/10 Horrible

Taleb, Reston Va

Séjour de 1 nuit en mars 2024

8/10 Bien

William

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unique place, though best for single experienced traveler.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 24 avr. 2024
Dear William, Thank you for your feedback on Extended Stay America. We're glad you had a great stay and found our hotel unique. We work hard to deliver a great experience for all of our guests, and we very much appreciate your feedback. It was a true pleasure to have you as our guest, and we look forward to hosting you again soon!Sincerely,Hotel Management

10/10 Excellent

Quentin

Séjour de 2 nuits en avril 2024

2/10 Horrible

Alan

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements
Nobody was at the desk when we arrived and there was a sign directing guests to call on the house phone to reach a staffperson. The house phone didn't even have a dial tone and didn't work. I waited 15 minutes for someone to appearad he checked us in and directed us to our room on a map. The room was dirty and the sheets had not been changed and were covered in the remains of what appeared to be an everything bagel. I went to the desk and he handed me sheets. I guess having the guests make their own beds saves them maid service costs. That evening the smell of Marijuana smoke kept creeping into the room from vents or past the large gaps between the door and doorjamb. The next morning we had planned on cooking bacon and eggs in the kitchen but found the cooktop wouldn't get hot enough to prepare food. We also discovered that the shower curtain was so short that water from the shower got all over the floor. Asked for a replacement curtain and two days later found one on the corner of the bed. They went into the bathroom because they turned off the lights and fan I had left on to dry the floor but evidently it was up to the guest again to do maintenance tasks. Their continental breakfast consisted of packets of instant oatmeal and muffins which you had to ask for because the basket containing them was always empty. The desk clerk explained that if they leave the basket full the homeless people they have housed there take them all. So in a nutshell avoid this dump at all costs.
Séjour de 5 nuits en avril 2024
Réponse de Hotel Management le 9 avr. 2024
Dear Alan, Thank you for sharing your experience with us. We apologize for the numerous issues you encountered during your stay. This falls far short of the standard of service and cleanliness we aim to provide. Your feedback is invaluable, and we will address these issues immediately to ensure they do not recur. Please accept our sincerest apologies for the inconvenience you endured. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Sincerely,Hotel Management

4/10 Médiocre

David

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was just fine, and we had no problem with the staff or facility. Front desk was helpful for our needs. However there was screaming from other rooms at least 3 of our 4 nights, foot traffic after midnight every night outside our door. on our last night the room beside us punching the wall hard enough to cause electrical flickering in our room and (he) was screaming for at least a half hour.
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 8 avr. 2024
Dear David, Thank you for sharing your experience with us. We apologize for the disturbances you encountered during your stay. Our team takes noise complaints seriously and will address this issue to ensure a more peaceful environment for all our guests. We appreciate your understanding and are glad to hear that otherwise, your stay was satisfactory. Should you choose to stay with us again, we'll do our best to ensure a more tranquil experience.Sincerely,Hotel Management

8/10 Bien

Cristina

Voyage en famille
Les points forts : Personnel et service
It was very close to the Metro and we took it every day to go to DC, very close to a lot of restaurants, what I didn't like was some of the people hanging around the area and the fact that it was kind of dated but it was clean and the people running it or owning it were very helpful and nice and they had coffee available and continental breakfast in the morning it was a big plus
Séjour de 5 nuits en mars 2024
Réponse de Hotel Management le 3 avr. 2024
Dear Cristina, We are delighted that you found Extended Stay America convenient for your trip to DC! Your satisfaction is our priority, and we are glad you appreciated our cleanliness, helpful staff, and complimentary amenities like coffee and breakfast. We understand your concerns and assure you that we continuously strive to improve our facilities. Thank you for choosing us, and we look forward to welcoming you back for another positive experience in the future!Sincerely,Hotel management

8/10 Bien

Sayan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a great stay for 1 night. It’s near the WMATA subway station. You can park your car and take the subway to downtown DC.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 26 mars 2024
Dear Sayan, Thank you for your excellent review of Extended Stay America! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the city.Sincerely,Hotel Management

8/10 Bien

Leopoldo, Santa Clara

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service from all staff members. Very accommodating and respond promptly to any request.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Julia, Ijamsville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Needed an overnight stay near Reston Hospital so booked a room. Convenient location, clean, quiet, courteous/helpful staff and great price. The queen room I reserved wasn’t available so they upgraded me to king suite. No complaints!!
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Kelsey

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The property isn't aesthetically beautiful or anything, but it's clean and safe. The staff was friendly. It is definitely no-frills. If all you need is a clean bed and shower, then it's fine. I was surprised/disappointed that there wasn't a coffee maker in the room. There wasn't anything in the room. No cups, plates, silverware, pots/pans, etc. There was a fridge, a stove/oven, and a microwave, but nothing else. I was only there for 1 night so I didn't need anything, but this is an "extended stay" hotel. I don't know if maybe you were staying longer you have to ask for those items? I also saw on the Expedia site and on the hotel's website that the hotel offers free breakfast, which it did not.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 5 mars 2024
Dear Kelsey, Thank you for taking the time to share your visit. We hope your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. We are sorry for any confusion about our dishware policy and for the disappointment you experienced with our breakfast options. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We have taken note of your feedback and have shared it with our team for future improvement. If you plan to revisit our city, we hope to have the chance to enhance your stay.Sincerely,Hotel Management

10/10 Excellent

Leopoldo, Santa Clara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2024

2/10 Horrible

Fernando

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
horrible dirty I had to change rooms more than 2 times
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 22 févr. 2024
Dear Fernando, Thank you for your review of our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

4/10 Médiocre

Thomas

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
All rooms smell like cigarettes. Everything you own will stink after a stay here
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 8 févr. 2024
Dear Thomas, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We value your feedback and greatly appreciate your patience. We hope you will consider staying with us again, as we welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management

10/10 Excellent

Miriam, Oxon Hill

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No trash cans inside the room, there was a dirty clothes from other people, did see it or didn’t clean the room properly
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 31 janv. 2024
Dear Miriam, We appreciate your feedback and apologize for any inconvenience. We'll address the issues mentioned to ensure a more thorough cleaning. Your satisfaction is important, and we hope you'll give us another opportunity to provide a more positive experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

6/10 Satisfaisant

Lynelle

Room wasn’t as clean as it should be but you get what you paid for.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 29 janv. 2024
Dear Lynelle, Thank you for your review, and we do apologize for the cleanliness issues you experienced. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we are very grateful for your patience. We're pleased you chose our hotel for your visit to the city, and we hope you will stay with us again so we can show you our commitment to outstanding hospitality. Sincerely,Hotel Management

10/10 Excellent

Pierre

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk guy is very nice and helpful
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Sherry A

Séjour de 1 nuit en janvier 2024

2/10 Horrible

PurnachandraRao

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Andre

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Was not the best place I have ever stayed
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 23 janv. 2024
Dear Andre, Thank you for staying with us and sharing your experience. We apologize for anything other than a memorable experience, and we hope you will revisit for the exceptional stay for which we are known. Thank you again for being our guest.Sincerely,Hotel Management

2/10 Horrible

Sarina

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Filthy filthy filthy
THE MOST DISGUTING HOTEL ROOM IVE EVER SEEN IN MY LIFE!!!! Lots of shady characters roaming around, I cleaned that room for over 2 hours. On 2nd day, I saw a roach and I was OUT!!!
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 9 janv. 2024
Dear Sarina, We are sorry for the inconvenience caused, which disturbed your time with us. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team is always available to help you. We are pleased to know this was your experience. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

2/10 Horrible

Patricia

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
would not refund, did not contact me back. This property was unsafe and very unclean.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 11 janv. 2024
Dear Patricia, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Safety and security is always our priority. Please feel free to connect to our hotel desk for further assistance and return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

10/10 Excellent

Jiovany

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Office staff members are great. Noora & Kumar are super understanding and were very helpful. Dont mind staying again.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 30 déc. 2023
Dear Jiovany, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members as Noora & Kumar; we'll gladly share your kind words with them and our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely, Hotel Management

2/10 Horrible

Sathish

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room was dirty. Floors were sticky. Water pressure in the shower was abismal. Look somewhere else and pay the extra $20 for something nicer.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 23 déc. 2023
Dear Sathish, Thank you for your review. Please accept our apologies if we did not provide you with a clean and comfortable room, and we regret the inconvenience you faced with the low water pressure during your stay. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. Your comfort is important to us, and we are actively addressing these issues to ensure a more satisfying experience for all our guests. We would love for you to return to enjoy our hospitality and a much better stay.Sincerely,Hotel Management

4/10 Médiocre

RADMILA

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement

2/10 Horrible

Rick

Séjour de 1 nuit en décembre 2023

10/10 Excellent

William

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a nice room , however they booked several people next door and around our room , the ones next door were loud till about 2am and the ones on the other side had a kid banging ball against out side wall at 6 am . and through the morning till I had to bang on wall and tell them to get away from our place, other than that the hotel was very nice, they need to keep their word , told me that was a quiet location , it wasn't at all
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Natalie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice front desk people.Fast check in
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 8 déc. 2023
Dear Natalie, Thank you for posting such kind comments about our hotel. We make every effort to provide service above and beyond your expectations, so we are pleased to know our staff proved it. We look forward to sharing your comments with the team. Thank you for choosing Extended Stay America. We hope to welcome you again soon when you are in the city for work.Sincerely,Hotel Management

2/10 Horrible

Darrell

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn’t like anything about this property, it was like a rundown projects property. I checked in and the room was filthy, roaches, food, and a hint of urine in the rugs. This property is used as an apartment complex. This is the worst place I have ever stayed.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 8 déc. 2023
Dear Darrell, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Our concerned team is already at work to correct the missed areas. Thank you for choosing us, and we hope you will give us a chance to redeem ourselves in the future.Sincerely,Hotel Management

10/10 Excellent

Razaq

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Timothy

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Essence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Terrence

Les points faibles : Infrastructures et conditions de l’hébergement
It is a great location but the property seems run-down.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 29 nov. 2023
Dear Terrence, Thank you for reviewing your recent stay and highlighting some of our hotel's excellent features. We are delighted to hear that you found our location to your liking and that it was convenient; however, it was disappointing to know our property was not up to your expectations. We sincerely apologize again and hope you will consider staying with us the next time you visit this area.Sincerely,Hotel Management

6/10 Satisfaisant

Julia

Voyage en famille
Les points forts : Confort de la chambre
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Dayana

Séjour de 1 nuit en novembre 2023