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Avis sur Ramada by Wyndham Reno Hotel and Casino

3 out of 5
Ramada by Wyndham Reno Hotel and Casino
1000 E 6th Street, Reno, NV

Avis

5,8
Note des voyageurs de 10 (Excellent), d’après 319 avis sur 1551." "
Note des voyageurs de 8 (Bien), d’après 275 avis sur 1551." "
Note des voyageurs de 6 (Satisfaisant), d’après 287 avis sur 1551." "
Note des voyageurs de 4 (Médiocre), d’après 260 avis sur 1551." "
Note des voyageurs de 2 (Horrible), d’après 410 avis sur 1551." "

6,0/10

Propreté

7,0/10

Personnel et service

5,4/10

Équipements

5,4/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

2/10 Horrible

James

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Exterior was extremely dirty with many homeless people hanging around the parking lot. I felt unsafe foe myself and my vehicle.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Yahaira

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Súper dirty
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Kenneth, Townville

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
TV did not work, Internet was sketchy at best, room was very small. Staff was nice
Séjour de 1 nuit en mai 2024
Réponse de GM le 25 mai 2024
Dear Kenneth, I sincerely apologize for not meeting your expectations. Thank you for providing us with some feedback to work with and learn from. We appreciate your kind words regarding our staff and have noted your recommendations for areas of improvement. We hope you will consider a return visit so we can provide the WOW experience you deserve. Sincerely, Lisa Tymann, GM

8/10 Bien

Marlena

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was wonderful. My accommodations, what's perfect? But what I did not like. Was too many drug transactions. And prostitute. S working. Inside the casino. Choosing choosing to stand or sit.by us so yes we had to go to gsr
Séjour de 2 nuits en mai 2024
Réponse de GM le 23 mai 2024
Dear Marlena, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Lisa Tymann, GM

8/10 Bien

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was all wonderful
Séjour de 3 nuits en mai 2024
Réponse de GM le 22 mai 2024
Dear Sharon, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. We look forward to seeing you on a return trip. Best, Lisa Tymann, GM

2/10 Horrible

William

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The night manager kicked me out without refund because my brother came up to my room with me to grab my car keys. After he already left the property, the manager told me if he didn’t furnish an ID that I would be asked to leave without refund. As he was on his way to the airport to catch a flight he was already late for, he wasn’t able to come back. Subsequently I had to leave. No refund. Not even my deposit. If this is how this place conducts business, without even a warning, I am amazed you’re still in business. Why didn’t she stop us when she noticed him going up? Why wait til after he left? Too many questions.
Séjour de 1 nuit en mai 2024
Réponse de GM le 23 mai 2024
Dear William, Thank you for your feedback. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay. We appreciate your feedback. Sincerely, Lisa Tymann, GM

8/10 Bien

Jennifer

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
The staff was great, security guard made me feel safe in what seems to be a rough area. Could have used a mini fridge. Hotel is aged. Room was clean.
Séjour de 3 nuits en mai 2024
Réponse de GM le 21 mai 2024
Dear Jennifer, It is fantastic to hear that you enjoyed your stay and felt safe! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Best, Lisa Tymann, GM

4/10 Médiocre

Keith

Séjour de 7 nuits en mai 2024
Réponse de GM le 22 mai 2024
Dear Keith, At our core, we're passionate about delivering unparalleled hospitality. Your feedback is truly appreciated and we're sorry we fell short. We're eager to go above and beyond during your next visit. Sincerely, Lisa Tymann, GM

4/10 Médiocre

Theresa

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn’t expect Wyndham properlty to be like that i will nit stay there again
Séjour de 4 nuits en mai 2024
Réponse de GM le 21 mai 2024
Dear Theresa, We strive to exceed your expectations, so I'm truly sorry to hear that your stay wasn't enjoyable. Your feedback is important to us, and we look forward to the opportunity to provide a better experience for you in the future. Thank you for choosing to stay with us. Sincerely, Lisa Tymann, GM

2/10 Horrible

Miriam

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GM le 20 mai 2024
Dear Miriam, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you better in the future. Sincerely, Lisa Tymann, GM

4/10 Médiocre

Daniel

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There was a club in or around the hotel that kept bumping music so loud you could feel it through the walls until 6AM when they stopped; i knew it was 6AM because the Freight train blew its horn at 5AM. The shower drain spit up water without being used. The area around there is ghetto. Staff were nice and doing their jobs.
Séjour de 1 nuit en mai 2024
Réponse de GM le 19 mai 2024
Dear Daniel, We are sincerely sorry that the city noise interrupted the comfort of your stay and that you experienced a drain issue. We strive to exceed our guests' expectations, and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced. Sincerely, Lisa Tymann, GM

6/10 Satisfaisant

Susan

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Air conditioning not working. Property is pretty old.
Séjour de 1 nuit en mai 2024
Réponse de GM le 19 mai 2024
Dear Susan, We are very sorry that you experienced issues with temperature control and that we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to foster improvements continually. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Lisa Tymann, GM

10/10 Excellent

Pedro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bueno
Séjour de 1 nuit en mai 2024
Réponse de GM le 17 mai 2024
Dear Pedro, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Sincerely, Lisa Tymann, GM

2/10 Horrible

ben

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This is in a bad area.
Séjour de 1 nuit en mai 2024
Réponse de GM le 15 mai 2024
Dear ben, We are sorry that the area of the hotel did not meet your expectations and negatively impacted your stay. We appreciate you choosing us and hope to host you again should you return to our city. Thank you for your feedback. Sincerely, Lisa Tymann, GM

10/10 Excellent

Tracey

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kindness
Séjour de 1 nuit en mai 2024
Réponse de GM le 14 mai 2024
Dear Tracey, Thank you for awarding us a full rating. We're thrilled you had a delightful experience. Do visit us again soon! Best, Lisa Tymann, GM

4/10 Médiocre

Annemarie

Les points faibles : Infrastructures et conditions de l’hébergement
Old and dated hotel with a sickly sweet smell like air freshener trying to cover up cigarette smoke. Clock radio didn’t work in 912. Pillows were lumpy and linens were old. No duvet. In a dodgy part of town.
Séjour de 1 nuit en mai 2024
Réponse de GM le 13 mai 2024
Dear Annemarie, I apologize for your negative experience at our hotel. We are genuinely sorry for not meeting your expectations. Your feedback is valuable to us, and we appreciate you taking the time to write to us. We hope that we can have the chance to welcome you back and provide you with a more enjoyable experience. Sincerely, Lisa Tymann, GM

2/10 Horrible

Angelica

Voyage avec des animaux de compagnie
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There’s so many homeless people around, the outside is dirty, the rooms are nasty. I walked into the room and walked right out. I just couldn’t stay there.
Séjour de 1 nuit en mai 2024
Réponse de GM le 8 mai 2024
Dear Angelica, We are sorry to hear that you have decided not to stay with us. We understand that you expected impeccable accommodations, and we apologize for falling short of your expectations. We empathize with your frustrations and would like to assure you that we will be sharing your review with our team so that we can make the necessary changes to improve guest satisfaction. If your travels bring you back to our area, we hope you will consider staying with us again. Sincerely, Lisa Tymann, GM

4/10 Médiocre

Larissa

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
old
Séjour de 1 nuit en mai 2024
Réponse de GM le 8 mai 2024
Dear Larissa, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Lisa Tymann, GM

8/10 Bien

Oscar

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The area looks old and unsafe.
Séjour de 2 nuits en mai 2024
Réponse de GM le 8 mai 2024
Dear Oscar, We appreciate your feedback. Our staff members reside and engage in social activities in the area and consider it to be very safe. However, we apologize this was not your experience. We hope that you will give us another opportunity to serve you in the future. Thank you for choosing to stay with us. Sincerely, Lisa Tymann, GM

2/10 Horrible

Rosalinda

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Very dirty very unsafe NO SOAP not even Handsoap needs a new location or a huge remodel. Staffing was polite
Séjour de 1 nuit en mai 2024
Réponse de GM le 7 mai 2024
Dear Rosalinda, Thank you for staying with us and we appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Sincerely, Lisa Tymann, GM

8/10 Bien

Sharon

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
It was fine except for the area.
Séjour de 1 nuit en avril 2024
Réponse de GM le 7 mai 2024
Dear Sharon, I'm glad you enjoyed our hotel. We live and work in the area, and find it to be very safe overall. We value your feedback and thank you for staying with us. Sincerely, Lisa Tymann, GM

4/10 Médiocre

Brian

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dirty shower tub and do not have soap, shampoo, and tissue for my 3 days stay.
Séjour de 3 nuits en avril 2024
Réponse de GM le 4 mai 2024
Dear Brian, I’m sorry that you found our bathroom toiletries and housekeeping service underwhelming; please forgive us. Guest satisfaction is our highest priority, and I regret that we left you disappointed. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Lisa Tymann, GM

2/10 Horrible

Kathryn

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing good to say
Séjour de 2 nuits en avril 2024
Réponse de GM le 3 mai 2024
Dear Kathryn, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Lisa Tymann, GM

6/10 Satisfaisant

DIANE

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The hotel is very old. The front desk agents are sitting on old raggedy chairs.
Séjour de 3 nuits en avril 2024
Réponse de GM le 2 mai 2024
Dear DIANE, We're dedicated to ensuring your happiness. We apologize for any missteps during your visit and value your input to enhance future experiences. Sincerely, Lisa Tymann, GM

2/10 Horrible

Justin

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
The surfing area is not well lit. Lots of shady people wearing sunglasses at 10pm hanging around outside.
Séjour de 1 nuit en avril 2024
Réponse de GM le 3 mai 2024
Dear Justin, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Lisa Tymann, GM

2/10 Horrible

Terika

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Not a place I'd ever stay at ever again.
Séjour de 3 nuits en avril 2024
Réponse de GM le 2 mai 2024
Dear Terika, We sincerely apologize for the inconvenience caused. Your feedback is appreciated and we strive to exceed your expectations in the future. Thank you. Sincerely, Lisa Tymann, GM

8/10 Bien

Francisco

Séjour de 2 nuits en avril 2024

2/10 Horrible

Elia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de GM le 2 mai 2024
Dear Elia, Our top priority is to provide exceptional hospitality. We apologize for not meeting your expectations and appreciate your feedback. We hope to exceed your expectations on your next visit. Sincerely, Lisa Tymann, GM

6/10 Satisfaisant

Jacqueline

Voyage en groupe
Les points faibles : Équipements
Need to updated!
Séjour de 1 nuit en avril 2024
Réponse de GM le 30 avr. 2024
Dear Jacqueline, We strive to meet our guests’ expectations, and I'm sorry we fell short of yours. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again. Sincerely, Lisa Tymann, GM

10/10 Excellent

Joe

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Restaurant within the casino very smoky for a non-smoker’s.
Séjour de 1 nuit en février 2024
Réponse de GM le 30 avr. 2024
Dear Joe, Thank you for your 5/5 review of our hotel. I regret that you did not fully enjoy your experience when visiting the casino's restaurant. We appreciate you choosing us and look forward to your return. Best, Lisa Tymann, GM

2/10 Horrible

John, Brighton

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Terrible hotel for only the most desperate. Smells like a pile of cigarettes in the lobby. Lots of homeless milling around the parking lot. The room had no view of the parking lot. And finally, there was some sort of horrible staining in the bathroom. I refused to stay and want a refund. The only good part was the host was nice.
Séjour de 1 nuit en avril 2024
Réponse de GM le 29 avr. 2024
Dear John, We are sorry to see that you chose to cut your time short with us. You are right in expecting meticulous accommodations and we apologize that fell short of expectations. We sympathize with your frustrations and would like to assure you that we will be communicating your review to our team so we may amend it to enhance guest satisfaction. Should your travels bring you back to our area, we hope you will think of us. Sincerely, Lisa Tymann, GM

6/10 Satisfaisant

Cory

Voyage en famille
Les points forts : Équipements
When I chose this motel I chose this because I thought I would get a continental breakfast. There was none .This is false advertisement. I like to be reimburse. I had to pay for breakfast that I thought it was given by the hotel.
Séjour de 3 nuits en avril 2024
Réponse de GM le 29 avr. 2024
Dear Cory, We try to be as transparent as possible regarding our hotel amenities, so I regret that we fell short in this area. Thank you for your feedback as it allows us to improve communications. We hope to host you again with a more pleasurable impression and experience. Sincerely, Lisa Tymann, GM

6/10 Satisfaisant

Michelle

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We heard gun shots not far away from the hotel in the middle of the night, felt a little unsafe
Séjour de 2 nuits en avril 2024
Réponse de GM le 29 avr. 2024
Dear Michelle, Thank you for choosing us. We apologize that your visit was not exceptional and appreciate your feedback. We hope to exceed your expectations next time. Sincerely, Lisa Tymann, GM

10/10 Excellent

Maria

Les points forts : Propreté et personnel et service
Close to everything
Séjour de 1 nuit en avril 2024
Réponse de GM le 30 avr. 2024
Dear Maria, Thank you for staying with us! It is great to know that our location was a major factor in the enjoyment of your stay. We appreciate your business and the fact that you took the time to share your thoughts. Best, Lisa Tymann, GM

8/10 Bien

heather

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
I mean its in a terrible area of town. Lots of homeless people outside. Run down neighborhood surroundings
Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
Dear heather, Thank you for taking the time to share your review of your recent experience at our hotel. We look forward to hosting you again. Best, Lisa Tymann, GM

2/10 Horrible

Jeremy

Horrible customer service upon check out
Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
Dear Jeremy, We have a dedicated staff who normally receive high marks for service, so I regret that we fell short and for your overall poor impression. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again. Sincerely, Lisa Tymann, GM

4/10 Médiocre

Cheka

Voyage avec des animaux de compagnie
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It was very disappointing. The first room that I got into was not even clean. The toilet paper was on the ground in the bathroom and the bed looked like someone slept in it. When I went downstairs to let the attendant know, she did apologize, which I appreciate, and she got me a new room. This room was also dirty. The bathroom was very disgusting and it also had hair in the drain . I didn’t go back downstairs because I was extremely exhausted especially from traveling here from Wisconsin. This is very disappointing. I would NOT recommend.
Séjour de 1 nuit en avril 2024
Réponse de GM le 27 avr. 2024
Dear Cheka, We are genuinely sorry to hear that your experience with us fell short of your expectations. Please accept our sincere apologies for any inconvenience caused. We value your feedback on the cleanliness of the room, and we are grateful for your honest comments. Your feedback is crucial to helping us improve our services, and we are committed to making the necessary changes to ensure that you have a more enjoyable stay in the future. Thank you for choosing to stay with us!Sincerely, Lisa Tymann, GM

10/10 Excellent

david

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All good
Séjour de 4 nuits en avril 2024
Réponse de GM le 27 avr. 2024
Dear david, Thank you for your wonderful review of our Ramada! We were honored to have you as our guest and glad to hear that you enjoyed your stay with us. Your feedback means a lot to us and we hope to have the pleasure of welcoming you again the next time you visit our town! Best, Lisa Tymann, GM

10/10 Excellent

Cody

Séjour de 1 nuit en avril 2024
Réponse de GM le 20 mai 2024
Dear Cody, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Lisa Tymann, GM

6/10 Satisfaisant

john

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM le 26 avr. 2024
Dear john, Thank you for choosing us. We apologize that your experience was not exceptional, but we appreciate your feedback and hope to exceed your expectations in the future. Sincerely, Lisa Tymann, GM

2/10 Horrible

Nina

Séjour de 5 nuits en avril 2024
Réponse de GM le 15 mai 2024
Dear Nina, We appreciate you taking the time to review our hotel. We can't wait to have you back and ensure you have an outstanding experience. Sincerely, Lisa Tymann, GM

2/10 Horrible

Bruce

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel sucks., Criminal all night long in the parking lot, casino if you can call it that. The staff were rude and sucked. The rooms sucked. Dirty. Service sucks, no pool or real restaurant. I will never never stay there again.
Séjour de 2 nuits en avril 2024
Réponse de GM le 24 avr. 2024
Dear Bruce, I'm sorry to hear that we failed to meet your expectations during your stay and that you didn't have a pleasant experience. We always strive to leave our guests with a positive impression of our hotel, and it's disheartening to know that we fell short in your case. Please accept my sincere apologies for any shortcomings on our part. We would be honored to have the opportunity to make it up to you and provide you with a much better experience on your next visit. Sincerely, Lisa Tymann, GM

4/10 Médiocre

Dorothy

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The desk staff was friendly and efficient. Our disappointment was with the room and restaurant. Our room had only one bar of soap, no shampoo, no conditioner, no garbage can, no kleenex, no hand towels, and the faucet in the shower was broken and made it difficult to get hot water. There was a restaurant advertised, but it only served hamburgers for dinner, no salads or other sandwiches. A true disappointment for us after a long day of travel.
Séjour de 1 nuit en avril 2024
Réponse de GM le 24 avr. 2024
Dear Dorothy, We are sincerely sorry that your accommodations were not met with our excellence in quality and care. Additionally, I apologize that the restaurant offerings did not meet your expectations. We value your feedback and hope to have the opportunity to welcome you again for a more pleasurable experience and positive impression. Sincerely, Lisa Tymann, GM

2/10 Horrible

Doug

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room was run down and dirty. Mattress falling apart. Bathroom not clean. Parking lot full of drug users & prostitutes.
Séjour de 1 nuit en avril 2024
Réponse de GM le 24 avr. 2024
Dear Doug, Thank you for taking the time to provide feedback on your recent stay. I immediately became disheartened when reading your review. Please accept my deepest apologies regarding our less-than-stellar housekeeping and the lack of attention to detail. What you experienced is not typical. Rest assured, your comments have been conveyed to upper management and will be addressed. Again, thank you for your review and we hope to have the opportunity to provide a more pleasurable experience. Sincerely, Lisa Tymann, GM

8/10 Bien

Grace

Voyage en famille
Les points forts : Personnel et service
Like: it was close to the venue where we need to go; well lit parking lot Not like: there were some group of shady people outside the casino of the hotel that hang out there all the time, made us felt anxious and uncomfortable
Séjour de 2 nuits en avril 2024
Réponse de GM le 23 avr. 2024
Dear Grace, It is wonderful to hear you had a nice stay overall at our hotel due to our location and well-lit parking lot. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Lisa Tymann, GM

2/10 Horrible

Annie

Voyage en famille avec de jeunes enfants, Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Checking in was a nightmare. Our room wasn’t clean so they offered me a new room, on the pet floor. I said no. Waited another 1.5 hours for my room to be cleaned and it still wasn’t so I opted for a pet room. It was cleanish for the most part but I did have to call down to the desk because a dog was barking! We were given two towels for our stay for three days and I asked for new clean ones and they didn’t have any! The hotel is connected to a casino so it’s a very sketchy neighborhood and people standing around
Séjour de 3 nuits en avril 2024
Réponse de GM le 28 avr. 2024
Dear Annie, We sincerely regret your experience. I apologize that we did not have a room ready for your arrival. This is not up to our standards and we are constantly working on improving the quality of service provided; I hope that you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write. Sincerely, Lisa Tymann, GM

2/10 Horrible

Cami

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Find somewhere safer with enough staff
Séjour de 3 nuits en avril 2024
Réponse de GM le 23 avr. 2024
Dear Cami, We apologize that you did not like the area around the hotel and for any lapses in service. We live and socialize in the area and consider it very safe. We regret that you did not feel the same way, and we apologize that it had a negative impact on your hotel experience. We appreciate your feedback and hope to have the opportunity to host you again. Sincerely, Lisa Tymann, GM

10/10 Excellent

JUAN CARLOS

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2024
Réponse de GM le 23 avr. 2024
Dear JUAN CARLOS, We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us. Sincerely, Lisa Tymann, GM

8/10 Bien

Donald

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de GM le 26 avr. 2024
Dear Donald, Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon. Best, Lisa Tymann, GM

10/10 Excellent

Lily

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Price is reasonable and hotel is clean and kids friendly
Séjour de 1 nuit en avril 2024
Réponse de GM le 22 avr. 2024
Dear Lily, We truly appreciate your kind words! Thank you for taking the time to write a generous review, and most importantly, thank you for choosing us as your host. It was a pleasure to have you as our guest, and we hope to welcome you back to the area in the near future. Best, Lisa Tymann, GM