Avis
4,6
4,4/10
Propreté
6,0/10
Personnel et service
4,4/10
Équipements
4,2/10
Infrastructures et conditions de l’hébergement
4,8/10
Écoresponsabilité
Avis
30 mai 2023
Séjour de 1 nuit en mai 2023
Réponse de Fd le 25 juin 2023
Thank you for your feedback. We will be addressing your concerns.
4/10 Médiocre
Sophie
7 mars 2023
Les points faibles : Propreté
Sophie
Séjour de 1 nuit en mars 2023
10/10 Excellent
Laura
24 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 1 nuit en mai 2024
2/10 Horrible
Zane
19 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Zane
Séjour de 1 nuit en mai 2024
8/10 Bien
Andrew
14 mai 2024
Les points forts : Personnel et service
Andrew
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 15 mai 2024
Dear Andrew,Thank you so much for your amazing four-star rating! We are thrilled to hear that you had an exceptional experience at our hotel. We pride ourselves on providing top-notch service and amenities to our guests. Your satisfaction is our priority, and we are grateful for your recognition. We look forward to welcoming you back in the future for another outstanding stay. Sincerely, Hotel Manager
4/10 Médiocre
Rodrigo
13 mai 2024
Rodrigo
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 14 mai 2024
Dear Rodrigo,Thank you for your kind feedback. We're sorry to hear that your experience didn't meet your expectations. Your feedback is important to us, and we'll use it to make improvements. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager
10/10 Excellent
Brittney
Voyage en famille
5 mai 2024
Les points forts : Propreté
Brittney
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 6 mai 2024
Dear Brittney,We're glad to hear that you found your room comfortable despite the issue with the TV. However, it's disappointing to learn that our staff didn't make an effort to address the problem promptly. Please accept our apologies for any inconvenience this may have caused. Your feedback is valuable, and we'll address this with our team to ensure better service in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.Sincerely, Hotel Manager
2/10 Horrible
Rich, lincoln
5 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rich
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 7 mai 2024
Dear Guest,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely, Hotel Manager
6/10 Satisfaisant
Peter, San Francisco
Voyage d’affaires
3 mai 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Peter,We're glad to hear that you found our place to be fair and affordable, especially for those with early flights out of RNO. Providing convenient and reasonably priced accommodations for travelers is important to us, and we're pleased that we met your needs. Your understanding of the challenges associated with being near the airport is greatly appreciated, and we strive to make the best use of available resources to ensure a comfortable stay for all our guests. We hope to welcome you back again in the future!Sincerely, Hotel Manager
4/10 Médiocre
Michael, Bend
2 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 3 mai 2024
Dear Michael,We apologize for not meeting your expectations during your recent stay. It's disheartening to hear about the condition of your room and the breakfast experience. Your feedback regarding the room quality, bathroom condition, and breakfast options will be shared with our management team for immediate improvement. We understand the importance of a peaceful night's sleep and will note your preference for a room away from the freeway in the future. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
6/10 Satisfaisant
Barbara
Voyage en couple
2 mai 2024
Barbara
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Barbara,Thank you for your kind feedback. We're pleased to hear that you found our location convenient and easy to find. However, we apologize for the issues you encountered with the property's upkeep, the smoke detector, and the shower faucets. Your feedback is valuable, and we'll address these concerns promptly to ensure improvements are made. We're glad to know that you found the bed comfortable, and we hope to have the opportunity to provide you with a more enjoyable stay in the future. Sincerely, Hotel Manager
8/10 Bien
Philip
30 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Philip
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 2 mai 2024
Dear Philip,We are truly honoured by your perfect rating! It's delightful to know that we met or exceeded your expectations during your stay. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to welcome you back in the future.Sincerely, Hotel Manager
2/10 Horrible
Ashok
Voyage en famille
23 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashok
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 24 avr. 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience. Maintaining cleanliness and hygiene is a top priority for us, and we apologize for falling short of your expectations. Your feedback is important, and we will address these issues immediately to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to regain your trust.Sincerely, Hotel Manager
2/10 Horrible
Gay
Voyage en famille
22 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gay
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 23 avr. 2024
Dear Guest,We sincerely apologize for the unacceptable condition of the rooms during your stay. Your experience does not meet our standards of cleanliness, and we take your feedback very seriously. We will address these issues immediately with our housekeeping team and ensure that proper measures are taken to improve our standards. Your comments are valuable to us, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
2/10 Horrible
Hisword
22 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hisword
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 24 avr. 2024
Dear Guest,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager
2/10 Horrible
Ravinder
21 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ravinder
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 23 avr. 2024
Dear Guest,We apologize for the dissatisfaction you experienced during your stay. Your feedback is important to us, and we would appreciate more details about your concerns so we can address them promptly. We value your input and hope to have the opportunity to improve and provide a better experience in the future.Sincerely, Hotel Manager
6/10 Satisfaisant
Bhaskar
Voyage en famille
20 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Bhaskar
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 21 avr. 2024
Dear Guest,We're sorry to hear about the issues you encountered during your stay. Your comfort and satisfaction are important to us, and we apologize for falling short of your expectations. We will address the concerns you've raised regarding the pillows, smoke alarm, breakfast area, and electrical outlets to ensure they are resolved promptly. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. Please reach out directly if there's anything else we can do to improve your experience or if you'd like to discuss your stay further.Sincerely, Hotel Manager
2/10 Horrible
John
Voyage en famille
18 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
John
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 19 avr. 2024
Dear Guest,We sincerely apologize for the discrepancy between our property and the online pictures, as well as for the noise and location issues you encountered. Your experience falls short of our standards, and we deeply regret any discomfort caused. We appreciate your feedback and will address these concerns promptly. We hope you'll give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager
4/10 Médiocre
Tammy
Voyage en famille
16 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Tammy
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Tammy,We are truly sorry to hear about the cleanliness and maintenance issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and it's unacceptable that we fell short in meeting your expectations in these areas. We take your feedback seriously and will address these concerns with our housekeeping and maintenance teams immediately to ensure that such oversights are rectified and that our facilities are properly maintained. On a positive note, we're glad to hear that you found our staff to be awesome and sweet. Please accept our sincerest apologies for the inconvenience, and if there's anything else we can do to make amends or assist you further, please don't hesitate to reach out to us directly.Sincerely, Hotel Manager
8/10 Bien
Samantha
16 avr. 2024
Les points forts : Propreté et personnel et service
Samantha
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 18 avr. 2024
Dear Guest,Thank you immensely for your perfect rating! We're overjoyed to know that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and we hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager
2/10 Horrible
Yolanda
16 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Yolanda
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Yolanda,We are truly sorry to hear about the inconvenience you experienced with the bathroom during your stay. Your comfort and satisfaction are our top priorities, and it's unacceptable that you were unable to shower due to issues with the bathroom. We take your feedback seriously and will address this matter with our maintenance team immediately to ensure that such problems are promptly resolved.Sincerely, Hotel Manager
6/10 Satisfaisant
Peggy
Voyage en famille
14 avr. 2024
Peggy
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Guest,Thank you for your feedback on your recent stay. We appreciate your compliments regarding our staff and room amenities. However, we apologize for the issues with the shower. We are actively addressing these concerns to ensure a better experience for our guests. Your input is invaluable to us. We hope to welcome you again soon.Sincerely,Hotel Manager
2/10 Horrible
Kurt
Voyage en famille, Voyage avec des animaux de compagnie
13 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kurt
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 13 avr. 2024
Dear Kurt,We sincerely apologize for the unacceptable experience you encountered during your recent visit. Your feedback is deeply concerning, and we will address these issues immediately to ensure they do not happen again. We appreciate your kind words about our staff's efforts despite the challenges. We hope to regain your trust in the future.Sincerely, Hotel Manager
8/10 Bien
Bryan
12 avr. 2024
Bryan
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 13 avr. 2024
Dear Bryan,Thank you for your feedback and for choosing our hotel for your quick overnight stay. We're glad to hear that our accommodations met your needs. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager
2/10 Horrible
Mariana
11 avr. 2024
Mariana
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 1 mai 2024
Dear Guest,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager
10/10 Excellent
Evan
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Evan
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
James
Voyage en famille
10 avr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 11 avr. 2024
Dear James,Thank you for choosing to stay with us. We're glad to hear that our hotel provided you with a suitable place to stay after your late arrival at the airport. If there's anything we can do to enhance your experience in the future, please let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager
6/10 Satisfaisant
Kathleen
Voyage en famille
7 avr. 2024
Kathleen
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 7 avr. 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your rating and your comments regarding the cleanliness of your room and the availability of electrical outlets. We apologize for any inconvenience caused by the cleanliness issues and the limited access to electrical outlets. Your feedback is valuable to us, and we will address these concerns to ensure a better experience for our guests in the future.Sincerely, Hotel Manager
4/10 Médiocre
Jennifer
Voyage en famille
6 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 6 avr. 2024
Dear Guest,Thank you for sharing your experience with us. We apologize for the cleanliness issues you encountered during your stay. Your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made. We appreciate your kind words about our staff and apologize that the breakfast did not meet your expectations. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
6/10 Satisfaisant
Nuo
4 avr. 2024
Les points forts : Personnel et service
Nuo
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 6 avr. 2024
Dear Guest,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the noisy air conditioner during your stay. Your feedback is important to us, and we will address this issue promptly to ensure a more comfortable experience for our guests.Sincerely, Hotel Manager
8/10 Bien
Sandy
Voyage en famille, Voyage d’affaires
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sandy
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 4 avr. 2024
Dear Sandy,Thank you for sharing your positive feedback with us. We're glad to hear that you appreciated our hotel's location away from the hustle and bustle of gambling areas and that you found it clean and quiet. While our property may be older, we strive to maintain cleanliness and comfort for our guests. We appreciate your understanding and hope to welcome you back again in the future.Sincerely, Hotel Manager
2/10 Horrible
Susi
2 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susi
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 2 avr. 2024
Dear Guest,We are deeply sorry to hear about your disappointing experience during your recent stay at our LaQuinta. Your feedback is concerning, and we apologize for the lack of staff availability at the registration desk upon your arrival and the condition of our outdoor property. Please be assured that we take your comments seriously, and we will address these issues promptly with our team to ensure improvements are made. Your safety and comfort are our top priorities, and we regret that we failed to meet your expectations in this regard. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
6/10 Satisfaisant
John
Voyage d’affaires
26 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
John
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 26 mars 2024
Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay with us. Your experience is far from the standard we strive to provide for our guests. We take your feedback seriously, and we will be addressing these concerns with our team to ensure that such issues do not happen in the future. Despite your disappointment, we hope you will consider giving us another opportunity to better serve you again soon.Sincerely, Hotel Manager
4/10 Médiocre
Kanesia
25 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kanesia
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 27 mars 2024
Dear Kanesia,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again. Sincerely, Hotel Manager
4/10 Médiocre
Chandra
Voyage en couple
25 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chandra
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 26 mars 2024
Dear Chandra,Thanks for your feedback. I am deeply sorry to see that our hotel fell short of your expectations. We will take on board your valuable feedback and try to make changes accordingly. Please allow me to assure you that your feedback will be shared with the relevant departments to provide the guests with better customer service. We hope to welcome you again soon.Sincerely, Hotel Manager
6/10 Satisfaisant
Linda
Voyage en couple
25 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Linda
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you appreciated the recent renovations and found the room spacious and clean. However, we apologize for the inconvenience with the bed linens and the noisy heater. Your comments have been noted, and we'll work to address these issues to ensure a more comfortable stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience.Sincerely, Hotel Manager
2/10 Horrible
Tiffany
21 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tiffany
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 23 mars 2024
Dear Tiffany,We apologize for the unsatisfactory experience you encountered during your stay with us. Cleanliness and safety are paramount to us, and we regret that we fell short of meeting your expectations. Your feedback regarding the smoking rooms and breakfast options is duly noted, and we will work diligently to address these issues. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
4/10 Médiocre
Aaron
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aaron
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 12 mars 2024
Dear Guest,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely, Hotel Manager
2/10 Horrible
thomas
Voyage en famille avec de jeunes enfants
8 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
thomas
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 9 mars 2024
Dear Guest,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager
8/10 Bien
Aniessa
1 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Aniessa
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 3 mars 2024
Dear Guest,Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the behavior of our night front desk staff. Providing friendly and courteous service is important to us, and we will address this issue with our team to ensure that all guests receive the attention and respect they deserve.Sincerely, Hotel Manager
2/10 Horrible
Gesnert
27 févr. 2024
Gesnert
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 21 mars 2024
Dear Gesnert,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again. Sincerely, Hotel Manager
2/10 Horrible
Keysi
Voyage en famille avec de jeunes enfants, Voyage en famille
25 févr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Keysi
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 26 févr. 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the shower and bathroom curtain odour. Your concerns have been noted, and we'll address them promptly to ensure a better experience for our guests. We hope to welcome you again soon.Sincerely, Hotel Manager
4/10 Médiocre
so pik
Voyage en famille
23 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
so pik
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 24 févr. 2024
Dear so pik,We are very sorry to hear that we did not meet your expectations.I deeply apologize for all the inconvenience. We are working to improve the problem areas detected during your stay and will ensure that they are improved to the best.Despite your disappointment, we hope you will return to stay with us again.Sincerely, Hotel Manager
4/10 Médiocre
Scott
22 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Scott
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 23 févr. 2024
Dear Scott,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager
2/10 Horrible
JORGE
20 févr. 2024
JORGE
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 21 févr. 2024
Dear JORGE,We're deeply sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we apologize for any shortcomings during your stay. If you could provide more details about your concerns, we would appreciate the opportunity to address them and make improvements for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
4/10 Médiocre
MARIA
19 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MARIA
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 19 févr. 2024
Dear Guest,We apologize if the deposit process caused any inconvenience. Your feedback is important to us, and we will review our policies to ensure they align with the expectations of our guests. Despite your disappointment, we hope you will consider giving us another opportunity.Sincerely, Hotel Manager
2/10 Horrible
Daniel
Voyage en famille
18 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Terrible. Do not waste your money!
Daniel
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 20 févr. 2024
Dear Daniel,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager
4/10 Médiocre
Voyageur vérifié
Voyage d’affaires
18 févr. 2024
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Sheets with stains
Voyageur vérifié
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 19 févr. 2024
Dear Guest,We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we strive to maintain, and your feedback is invaluable. We will address these concerns immediately to ensure a more comfortable experience for our guests in the future. Thank you for bringing this to our attention, and we hope to welcome you again soon.Sincerely, Hotel Manager
4/10 Médiocre
James
Voyage avec des animaux de compagnie
17 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 18 févr. 2024
Dear James,We apologize for the numerous issues you encountered during your stay. Your experience does not reflect the standards we strive to uphold, and we appreciate you bringing these concerns to our attention. It's disappointing to hear about the malfunctioning smoke detector, TV remote, and other maintenance issues you faced. Your feedback will be addressed with our maintenance and housekeeping teams to ensure immediate improvements are made. We truly value your comments and apologize for any inconvenience caused. Thank you for acknowledging Jackie's excellent service, and we will be sure to pass on your compliments to her. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Sincerely, Hotel Manager
2/10 Horrible
Alejandro
Voyage d’affaires
17 févr. 2024
Alejandro
Séjour de 4 nuits en février 2024
Réponse de Hotel Manager le 18 févr. 2024
Dear Alejandro,We apologize for the unsatisfactory condition of the bathroom during your stay. Maintaining cleanliness and ensuring a comfortable environment is a priority for us, and we regret that we fell short of meeting your expectations in this regard. Your feedback will be addressed with our housekeeping team to ensure immediate improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience during your next visit.Sincerely, Hotel Manager