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Avis sur Grand Sierra Resort and Casino

4 out of 5
Grand Sierra Resort and Casino
2500 E 2nd St, Reno, NV

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 3205 avis sur 6596." "
Note des voyageurs de 8 (Bien), d’après 1455 avis sur 6596." "
Note des voyageurs de 6 (Satisfaisant), d’après 808 avis sur 6596." "
Note des voyageurs de 4 (Médiocre), d’après 572 avis sur 6596." "
Note des voyageurs de 2 (Horrible), d’après 556 avis sur 6596." "

8,4/10

Propreté

8,2/10

Personnel et service

8,4/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

marcel

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe
Superbe. Propre. Manquait juste la baignoire :-)
Séjour de 1 nuit en janvier 2024
Réponse de GSR le 21 janv. 2024
We are glad to hear that you had a Grand time! Come back and see us soon.

4/10 Médiocre

Brian, Long Island City

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
GSR charges premium prices because of its reputation as Reno's largest Casino but their service is anything but premium. I recently stayed a week there and had my 'please clean room' tag up for 3 consecutive days. Nothing was cleaned. When I asked for towels because I had run out halfway into my week stay, none came. I asked twice nicely. The third time I asked the front desk took pity on me and arranged for me to get some towels. Basically GSR is indeed the largest casino in Reno but their service is completely casino focused. They couldn't care less about the rooms. If you want a functional room that's been cleaned with towels: Motel 6 will do a better job than GSR does. I ended up cleaning my room myself because this hotel will not.
Séjour de 8 nuits en mai 2024
Réponse de GSR le 26 mai 2024
We apologize that your stay was not exceptional. The proper management teams will be informed so we can better improve our guest service in the future.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great everything was close bye.
Séjour de 2 nuits en mai 2024
Réponse de GSR le 26 mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

8/10 Bien

Holly

Voyage en famille
Our family stays here quite often because of the convenience and price. It’s a casino and like all casinos the cigarette smoke is horrible. Really wish a better ventilation system would be used. Check in always takes way too long, however check in staff has always been very friendly. LOVE the concert area. You can conveniently see from any seat. Outside area is clean, but Reno in general cater way too much to the homeless and a lot of tent cities. I wouldn’t venture out on a walk at night. This isn’t GSR’s problem and I believe they do their best to keep vagrants off the property.
Séjour de 1 nuit en mai 2024
Réponse de GSR le 26 mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de GSR le 26 mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

8/10 Bien

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Prices were higher than what Expedia quoted.
Séjour de 1 nuit en mai 2024
Réponse de GSR le 26 mai 2024
We apologize that your stay was not exceptional. Thank you for your feedback.

10/10 Excellent

Condarius

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GSR le 26 mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

2/10 Horrible

autumn

Voyage en famille, Voyage d’affaires
Drunk guy puking in the restaurant all over the place Valet parking is a joke even after you tip them 40 they still don’t want to preform there jobs worst experience so far would not recommend this place
Séjour de 2 nuits en mai 2024
Réponse de GSR le 25 mai 2024
We apologize for the inconvenience. Your feedback will be addressed.

6/10 Satisfaisant

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GSR le 26 mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I always enjoy staying at Grand Sierra and have been coming to this property two or three times a year and will continue to do so even though it’s a seven hour drive.
Séjour de 4 nuits en mai 2024
Réponse de GSR le 25 mai 2024
Thank you for the wonderful review! We're here for you anytime.

10/10 Excellent

Jennifer T

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean and convenient
Séjour de 2 nuits en mai 2024
Réponse de GSR le 25 mai 2024
Your feedback is appreciated! Can't wait to welcome you back.

10/10 Excellent

Erika

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Loved it
Séjour de 1 nuit en mai 2024
Réponse de GSR le 25 mai 2024
Wow, thank you for the perfect rating! We can't wait to host you again.

2/10 Horrible

Jason A

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Don’t let the initial low price fool you. They will nickel and dime you like crazy. I paid for my reservation in full during booking. Upon check in, I was charged $200 dollars for “deposits and resort fees” even though I paid the resort fees with my reservation. The room was hastily “cleaned” (bed was made, that’s it) and the room smelled of smoke. I didn’t even use any of the amenities or even the water bottles in the room. Upon check out, I was again greeted with another $100 charge for the “resort fees” and forced gratuity to the hlusekeeping staff. Protesting this solved nothing. I will be disputing the charges with Expedia/my bank and recommend against staying at the Grand Sierra.
Séjour de 2 nuits en mai 2024
Réponse de GSR le 25 mai 2024
Thank you for your feedback.

8/10 Bien

Dorinda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GSR le 26 mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Madralynn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Checkin was great. I wish I had gotten the name of our guest services lady. She was professional and very pleasant to speak with. Everything except the tear in the carpet and the view were great. I would have rather have been facing the other direction towards the mountains.
Séjour de 1 nuit en mai 2024
Réponse de GSR le 24 mai 2024
Thank you for your positive feedback and for letting us know about the carpet! We look forward to having you stay with us again in the future.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I enjoy myself every time I stay at the GSR
Séjour de 4 nuits en mai 2024
Réponse de GSR le 25 mai 2024
Thank you for the wonderful review! We're here for you anytime.

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GSR le 25 mai 2024
Thank you for the 5-star review! We're thrilled you enjoyed your stay.

6/10 Satisfaisant

Bahiye

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de GSR le 25 mai 2024
Appreciate your review. We're always striving to improve

10/10 Excellent

Bobi

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de GSR le 25 mai 2024
We're thrilled to hear you had a 5-star experience! See you again soon.

8/10 Bien

Jacqueline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Greeted with a glass on champagne was impressive. Separate elevator for each tower so have to be aware which one to get on. Was not advised we had to provide plate number to park in the lot. My husband happened to go get something from the car just in time as security was going to have car ticketed/towed. To obtain a parking pass he had return to the room to get identification. Which meant another trip up elevator to 24th floor and then back to vehicle to display ticket. Very annoying as this is an hour of our short evening in Reno. Enjoyed time at the pool which was an excellent space.
Séjour de 1 nuit en mai 2024
Réponse de GSR le 23 mai 2024
We apologize for the inconvenience, We'll address the issues you've raised.

10/10 Excellent

Richard

Séjour de 1 nuit en mai 2024
Réponse de GSR le 24 mai 2024
Thank you for your positive feedback! We look forward to having you stay with us again in the future.

8/10 Bien

Lisa

Séjour de 1 nuit en avril 2024
Réponse de GSR le 23 mai 2024
Your feedback is appreciated! Can't wait to welcome you back.

6/10 Satisfaisant

Hannah

Voyage en couple
Les points forts : Personnel et service et équipements
We loved the service in the hotel! The entryway is stunning. The smell of cigarette smoke is kinda gross- but it is a casino so we were prepared for this- it was only bothersome when it wafted upstairs. We also had a mold spot on our ceiling and our allergies were certainly impacted for the duration of our stay. There are so many food options down stairs. The conference room areas are nice and seem well maintained.
Séjour de 2 nuits en mai 2024
Réponse de GSR le 22 mai 2024
We appreciate your review. Your feedback helps us grow.

10/10 Excellent

Jerry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel. Didn't like the smoking in the casino.
Séjour de 2 nuits en mai 2024
Réponse de GSR le 22 mai 2024
Thank you for the perfect rating! We can't wait to host you again.

8/10 Bien

Jerry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was very nice
Séjour de 2 nuits en mai 2024
Réponse de GSR le 22 mai 2024
We're so glad you enjoyed your stay! Your satisfaction is our priority.

8/10 Bien

Monica

Séjour de 2 nuits en mai 2024
Réponse de GSR le 23 mai 2024
Thanks for sharing your experience. We'll use your feedback to enhance our offerings.

2/10 Horrible

Ken

Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de GSR le 23 mai 2024
We apologize for any inconvenience caused. Any further information on your stay would be helpful so we may address it.

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great room with easy self checkin and checkout.
Séjour de 1 nuit en mai 2024
Réponse de GSR le 22 mai 2024
We're delighted you had a fantastic experience! Thank you for the glowing review

10/10 Excellent

Carol

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for business and it was clean and safe
Séjour de 1 nuit en mai 2024
Réponse de GSR le 22 mai 2024
Wow, thank you for the perfect rating! We can't wait to host you again.

10/10 Excellent

Nancy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was nice but the food was too expensive
Séjour de 1 nuit en mai 2024
Réponse de GSR le 22 mai 2024
hank you for your feedback. We'll use it to enhance our services.

8/10 Bien

Matthew

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff was slow at every restaurant, however it could have been due to overcrowding of guests. The restaurants, bars and stores inside were extremely over priced. Prices comparable to a Vegas setting, without the Vegas experience.
Séjour de 2 nuits en mai 2024
Réponse de GSR le 21 mai 2024
We apologize that your stay was not exceptional. The proper management teams will be informed so we can better improve our guest service in the future.

10/10 Excellent

Sarah

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GSR le 22 mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Ashley

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
All of the staff we spoke to were kind and helpful. Our room was a little dirty and when we called the front office they offered to come clean the room or put us in a different room. Besides the room and mess the stay was enjoyable.
Séjour de 1 nuit en mai 2024
Réponse de GSR le 21 mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Eduardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Exelente y recomendable próximamente regresare
Séjour de 1 nuit en février 2024
Réponse de GSR le 21 mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Roberto

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
👍👍👍
Séjour de 1 nuit en mai 2024
Réponse de GSR le 21 mai 2024
We're thrilled you had a perfect experience! Thanks for the 5-star rating.

6/10 Satisfaisant

John

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirty smelling room. Bathroom smells of mold. Dusty windows Fridge was frozen inside and did t cool properly
Séjour de 3 nuits en mai 2024
Réponse de GSR le 21 mai 2024
We apologize for any issues you encountered. Your feedback is noted.

10/10 Excellent

Mouna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always clean and fun!
Séjour de 2 nuits en mai 2024
Réponse de GSR le 21 mai 2024
Thank you for the 5-star review! We're thrilled you enjoyed your stay.

10/10 Excellent

Diane

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, safe and convenient. All around a great property to stay at in Reno.
Séjour de 1 nuit en mai 2024
Réponse de GSR le 21 mai 2024
Wow, thank you for the perfect rating! We can't wait to host you again.

8/10 Bien

keshni

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
I liked everything except someone knocking inthe hotel room at 8am ?
Séjour de 1 nuit en mai 2024
Réponse de GSR le 21 mai 2024
Thanks for taking the time to review us. Your comments are valuable.

10/10 Excellent

Janelle, Gilbert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our three-night stay at the GSR! We were here for a gymnastics competition and this resort had everything we needed for a fantastic experience. The mobile check-in was easy and our room was available and ready early. The room was modern and clean. There were so many dining options (our favorite was the lobster roll at Chickies) and the Starbucks was lovely. We went to the pool everyday and the pool staff were fantastic. Will absolutely return!
Séjour de 2 nuits en mai 2024
Réponse de GSR le 21 mai 2024
Thank you for the amazing feedback! We look forward to welcoming you back

10/10 Excellent

Deborah

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
I booked a room with a bath tub for medical reasons. My reservation clearly said, two queens with a bathtub/shower combo. It clearly said bathtub. A bath is mandatory if I expect to sleep. Grand Sierra should never advertise a bath tub when there are removing them. What incompetence is taking tubs out of hotels!! My body has been through 44 surgeries. To sleep my muscles must be soaked in water. So last night, I never slept and cried in pain from spasms. They should refund my room 1205 for Sat night as it was not acceptable. DJ Simpson
Séjour de 1 nuit en mai 2024
Réponse de GSR le 20 mai 2024
We apologize that your stay was not exceptional. The proper management teams will be informed so we can better improve our guest service in the future.

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was extremely nice! Loved our room!
Séjour de 2 nuits en mai 2024
Réponse de GSR le 20 mai 2024
Thank you for your positive feedback! We're delighted you enjoyed your stay.

8/10 Bien

Stan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stay here a lot for work nice rooms good staff.
Séjour de 1 nuit en mai 2024
Réponse de GSR le 20 mai 2024
We're honored by your positive review! Your satisfaction is our goal.

8/10 Bien

Hem Nalini, Seattle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de GSR le 21 mai 2024
Thank you for your positive feedback! We're delighted you enjoyed your stay.

6/10 Satisfaisant

Emma

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The rooms are extremely dark and outdated. They also very super dirty and dingy. No usb ports in the rooms. You can’t bring your own drinks into the pool area. But then charge you $20 for a drink @ the pool bar. There were lots of fun activities right there @ GSR. My kids had a blast. Just a super expensive weekend for a very mediocre hotel room.
Séjour de 1 nuit en mai 2024
Réponse de GSR le 20 mai 2024
We appreciate your review. Your feedback helps us grow.

2/10 Horrible

Veronica

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a reservation for a two beds room and they provided a smoky one bed room. They staff was rude
Séjour de 2 nuits en mai 2024
Réponse de GSR le 20 mai 2024
We apologize for any inconvenience. Your feedback is appreciated.

8/10 Bien

Mitchell

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn't small trash in and around your property.
Séjour de 7 nuits en mai 2024
Réponse de GSR le 20 mai 2024
Thank you for your feedback.

10/10 Excellent

kelley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GSR le 21 mai 2024
Thank you for the 5-star review! We're thrilled you enjoyed your stay.

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de GSR le 20 mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Mela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GSR le 20 mai 2024
We're honored by your perfect rating! Thank you for choosing to stay with us.