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Avis sur Circus Circus Hotel Casino Reno at THE ROW

4 out of 5
Circus Circus Hotel Casino Reno at THE ROW
500 N Sierra St, Reno, NV

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 2152 avis sur 6186." "
Note des voyageurs de 8 (Bien), d’après 1556 avis sur 6186." "
Note des voyageurs de 6 (Satisfaisant), d’après 992 avis sur 6186." "
Note des voyageurs de 4 (Médiocre), d’après 696 avis sur 6186." "
Note des voyageurs de 2 (Horrible), d’après 790 avis sur 6186." "

7,8/10

Propreté

7,6/10

Personnel et service

7,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Denis

Voyage en famille
Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Donald C. le 8 janv. 2024
Thank you for the review.

10/10 Excellent

Gilles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour, gentillesse personnel, propreté
Tout d'abord félicitations à Claudia qui avec son sourire, sa compétence et sa gentillesse a fait d'une arrivée stressante un moment agréable. Très bonne hôtel, propreté irréprochable, personnel toujours souriant et aimable. Les petits points à soulever : pas de coffre dans la chambre, très surprenant pour un Casino où on est supposé "gagner" beaucoup d'argent, les débuts de semaines la plupart des restaurants sont fermés y compris pour le petit déjeuner, un peu compliqué de trouver l'entrée en voiture... Mais ce ne sont que de petits détails. Tout le reste était sans reproche. J'étais dans la sky tower qui pourtant n'est pas la plus côtée. Une partie du casino (midway) est dédiée aux petits enfants comme aux "grands" avec un spectacle différenttoutes les 30mn! Je recommande totalement cet Hôtel; très bon séjour.
Séjour de 1 nuit en décembre 2023
Réponse de Donald C. le 15 déc. 2023
Merci pour la bonne note. Nous apprécions les aimables paroles à l'égard de Claudia. Nous prendrons en considération vos commentaires sur la salle.

6/10 Satisfaisant

Stephane

Séjour de 2 nuits en novembre 2023
Réponse de Donald C. le 12 déc. 2023
Thank you for the review.

6/10 Satisfaisant

Sorin D.

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
Rooms are nice, but outside is not.
Séjour de 4 nuits en septembre 2023
Réponse de ADL le 20 sept. 2023
Thank you for your feedback.

4/10 Médiocre

Michel

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stationnement non sécuritaire.
Séjour de 1 nuit en mars 2023
Réponse de ADL le 5 avr. 2023
Thank you for your feedback.

10/10 Excellent

Michel, Magog

Séjour de 1 nuit en mars 2023
Réponse de ADL le 28 mars 2023
Thank you for the great review. We hope you'll come back for another wonderful time soon!

10/10 Excellent

Laurent

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

10/10 Excellent

Marina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
tres bien
Séjour de 1 nuit en février 2022

8/10 Bien

Irma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024

2/10 Horrible

CJ

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will never stay there again.
Séjour de 1 nuit en mai 2024

8/10 Bien

RICHARD

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
2 issues. One of the escalators was broke you to walk all around inside to go to the check in station.2nd going thru Expedia which is a third-party to book my room, I thought I was staying at the main building with casino. When I checked in they said since went thru a 3rd party I Was stay at another building & if I wanted to stay at the main building I had to pay an extra $21 per day. So it cost me another $75 to stay at the casino building, unless I missed something in the contract then my bad but if not Expedia need to let their customers no they are reserving the off site building not the main building.
Séjour de 3 nuits en mai 2024

2/10 Horrible

Dulcina

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
To many things not working and not clean
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Kelly

Voyage d’affaires
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room wasnt clean upon arrival. Check is was unstaffed at 830pm on a wed. On a fairly large property. 4 of 6 elevators not working in North tower last night. Quite the wait line. They're painting the halls in places which was needed but i dont think we will go back. Staff was kind and friendly but Im not sure mgmt is up to parr...
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

lysa

Voyage en famille
The casino/ hotel itself was ok. We like being close to the river. Our couch was dirty in our suite (crumbs on it). There's not really anything to do in the immediate area. Limited restaurants, no activities, or shows to see. Reno isn't a great place to visit anymore.
Séjour de 1 nuit en mai 2024

8/10 Bien

Debbie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Phone charger in the room
Séjour de 1 nuit en mai 2024

8/10 Bien

Joseph

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All was good except no microwave oven in the room or lobby
Séjour de 3 nuits en mai 2024

2/10 Horrible

Crystal

Les points faibles : Infrastructures et conditions de l’hébergement
Took forever to check in, no idea where the room was no help at all
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Ani

Voyage en famille
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Needs updates elevator wait time was very long
Séjour de 1 nuit en mai 2024

4/10 Médiocre

alice

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The escalators didnt work or were blocked off. It was a nightmare trying to get to the different levels.
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Karen

Voyage d’affaires
Les points faibles : Équipements
The person who checked me in was just wonderful, but the evening manager was not helpful. I had an emergency and had to leave early and she wouldn’t work with me Expedia in the other hand was EXCEPTIONALLY amazing. They took the time to help me and to follow through with my booking. Thank you thank you thank you !!!!!
Séjour de 3 nuits en mai 2024

8/10 Bien

Ramil

Very convenient to everything
Séjour de 3 nuits en mai 2024
Réponse de ADL le 25 mai 2024
Thank you so much for your review!

6/10 Satisfaisant

REBECCA

Les points forts : Personnel et service
Does the job for a one night stay.
Séjour de 1 nuit en mai 2024
Réponse de ADL le 25 mai 2024
Thank you so much for your feedback.

10/10 Excellent

Zandra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the place, i had easy access to restaurants everything was inside. I went to visit 2 places. And my old school. Felt safe with security walking around.
Séjour de 2 nuits en mai 2024
Réponse de ADL le 25 mai 2024
Thank you so much for your wonderful review!

10/10 Excellent

Michaelle

Voyage en famille
Les points forts : Équipements
Perfect
Séjour de 1 nuit en mai 2024
Réponse de ADL le 25 mai 2024
Thank you so much for your review!

10/10 Excellent

Michaelle

Voyage en famille
Les points forts : Équipements
Love the hotel n Beautiful view
Séjour de 1 nuit en mai 2024
Réponse de ADL le 25 mai 2024
Thank you so much for the wonderful feedback!

6/10 Satisfaisant

Rae

Voyage en famille
Les points forts : Équipements
It is long walk to the sky tower. Which is fine but 3 sets of stairs with no ramp. I would not recommend for anyone who has knee or back issue
Séjour de 1 nuit en mai 2024
Réponse de ADL le 24 mai 2024
Thank you for your feedback.

10/10 Excellent

Brandy, Longview

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Na
Séjour de 3 nuits en mai 2024
Réponse de ADL le 24 mai 2024
Thank you for your feedback.

2/10 Horrible

Hiedi

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
our 1st room was filthy. front desk was rude when we told her about the dirty room. tried to move to another room & was unable to get in due to the card reader was not working. 2 more trips back to the front desk and over 2 hours later we were finally given a room that was clean.
Séjour de 2 nuits en mai 2024
Réponse de nc le 24 mai 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Bien

Well

Voyage en groupe
Les points forts : Propreté et personnel et service
N/a
Séjour de 3 nuits en mai 2024
Réponse de ADL le 24 mai 2024
Thank you for your feedback.

4/10 Médiocre

DEBORAH

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything is so old and run down.It's just terrible not the way it used to be. Caesar's bought the three casinos. El dorado, circus Circus, silver Legacy. Really bad management
Séjour de 3 nuits en mai 2024
Réponse de ADL le 23 mai 2024
Thank you for your feedback.

8/10 Bien

Courtney, Shasta Lake

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mars 2024
Réponse de ADL le 23 mai 2024
Thank you for your feedback.

2/10 Horrible

robert

Was not told that when checking in you have to use stairs to get over to the skyway tower. Escalators were down. This was a great inconvenience for somebody who has dislocated knees and having to walk up steps also saw many guests complaining because they had to use stairs and we’re not told. This is something that should be mentioned to all guest whether they are young or old.
Séjour de 1 nuit en mai 2024
Réponse de ADL le 23 mai 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Satisfaisant

naimo

Les points forts : Personnel et service
Séjour de 2 nuits en mai 2024
Réponse de ADL le 23 mai 2024
Thank you for your feedback.

8/10 Bien

Luis

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome stay if you come with kids. Plenty of restaurants, walking distance to other locations within the area. Arcade, fun games etc! Request to stay in the main tower if you have children.
Séjour de 4 nuits en mai 2024
Réponse de nc le 22 mai 2024
Thanks for the feedback.

10/10 Excellent

Gus

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Excellent location for UNR graduation. Older hotel but updated rooms and comfortable beds.
Séjour de 1 nuit en mai 2024
Réponse de nc le 22 mai 2024
Thanks for the feedback.

4/10 Médiocre

John

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
This property, just like it's sister in las Vegas. Always has maintenance issues and seems to invites the loudest guests in the area. Pay the extra couple bucks and stay somewhere else.
Séjour de 3 nuits en mai 2024
Réponse de ADL le 23 mai 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Bien

Taylor

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en mai 2024
Réponse de ADL le 23 mai 2024
Thank you for your feedback.

8/10 Bien

Tim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was offered a room with 2queen beds instead of the 1king bed at No extra charge. Enjoyed it with a view of the City.
Séjour de 1 nuit en mai 2024
Réponse de ADL le 22 mai 2024
Thank you for your feedback.

4/10 Médiocre

Cesar

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en mai 2024
Réponse de Donald C. le 21 mai 2024
Thank you for the review.

6/10 Satisfaisant

Dana

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
My room and bathroom weren't very clean. There was a stain on the window blind that was disgusting. The toilet paper holder was broken which was a weird annoyance. There were people walking up and down the hall talking loudly all night and there was a DOG across the hall that barked non stop! I also felt like the whole place was dated and dirty. I would never stay here again. They nickel and dime you to death with extra hotel taxes and fees in addition to your nightly fee. And....the parking terrace was dirty and disgusting too. It smelled like trash and marijuana.
Séjour de 2 nuits en mai 2024
Réponse de nc le 21 mai 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

4/10 Médiocre

Esmeralda, Hayward

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements
It was our first time here and we thought it would be a good experience for us and our autistic child. We were bummed to find out there's no pool there. We were tokd we could use the other casinos pool for a per person fee. We could have just booked there if we had to go to that facility to use the pool. We went to the arcade and it stunk like cigarettes. How do think kids and babies can be around that stench?? The rooms didnt even have a microwave or a small fridge for us parents that are breastfeeding/pumping to keep our pumped milk stored. Maybe i thought circus circus was tailored to families but i was wrong. Good to know so next time we dont drive 5 hours and just book a hotel with a pool in the vecinity of where we live
Séjour de 1 nuit en mai 2024
Réponse de nc le 21 mai 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Catherine

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Fun place for kids
Séjour de 2 nuits en mai 2024
Réponse de Donald C. le 21 mai 2024
Thank you for the review.

10/10 Excellent

Jason Daniels

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Donald C. le 21 mai 2024
Thank you for the review.

8/10 Bien

Jacqueline

Les points faibles : Personnel et service
I’ve been staying here over 20 Years. This was my least favorite stay
Séjour de 1 nuit en mai 2024
Réponse de nc le 21 mai 2024
Thanks for the feedback.

2/10 Horrible

Ashton

I was double charged
Séjour de 1 nuit en mai 2024
Réponse de nc le 21 mai 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Bien

Jason

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The price was good. I used the kiosk to check in which was fast. The only down side was I booked a king bed and got two queens instead. The room was clean and nice. Overall it was a pleasant experience.
Séjour de 1 nuit en mai 2024
Réponse de nc le 21 mai 2024
Thanks for the feedback.

8/10 Bien

Javier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property but the bathrooms need to be a bit more clean.
Séjour de 1 nuit en mai 2024
Réponse de nc le 21 mai 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Rajesh

Les points forts : Propreté
Nice stay
Séjour de 1 nuit en mai 2024
Réponse de nc le 21 mai 2024
Thank you for the feedback.

10/10 Excellent

Suchet

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good
Séjour de 1 nuit en mai 2024
Réponse de nc le 21 mai 2024
Thank you for the feedback.

2/10 Horrible

Amie

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There is a large gap between hotel and it's employees. The customer service varied. I couldn't get a straight answer on the circus timings and this is why I chose this vacation for my family. And the worst part was the vallet. I was told to park my car so the other cars could get moved. Obviously understaffed! After parking another employee drove up in "the row" truck and started yelling at me. Shouting to move my car or it would get towed. He called me difficult and kept shouting move my car! Trip ruined as far as I'm concerned.
Séjour de 2 nuits en mai 2024
Réponse de nc le 21 mai 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,