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Avis sur Quality Inn & Conference Centre

2.5 out of 5
Quality Inn & Conference Centre
7150 Gaetz Ave, Red Deer, AB

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 99 avis sur 362." "
Note des voyageurs de 8 (Bien), d’après 151 avis sur 362." "
Note des voyageurs de 6 (Satisfaisant), d’après 57 avis sur 362." "
Note des voyageurs de 4 (Médiocre), d’après 29 avis sur 362." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 362." "

8,0/10

Propreté

8,6/10

Personnel et service

7,2/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

10/10 Excellent

valerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2021
Réponse de Ted le 13 juil. 2021
Glad to know you enjoyed your stay with us!

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
Séjour de 1 nuit en août 2020
Réponse de Samuel le 17 août 2020
Thank you for taking the time to leave us a review. We hope to have your business again in the future!

6/10 Satisfaisant

Melanie, Edmonton

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Service exceptionnel, mauvaises installations.
Le service était excellent mais les installations étaient en mauvais état ou mal conçus. La piscine et le bain tourbillon étaient très petits, la champlure de douche ressortait du mur et le rideau de douche était trop court, laissant passer l'eau partout dans la salle de bain. Par contre, la chambre était très propre et tous les membres du personnel étaient courtois, disponibles et efficaces. Le service était exceptionnel.
Réponse de General Manager le 11 sept. 2016
Thank you, for your comments. The shower curtain was too short and we have rectified this. We are glad you found the room to be clean and to know you found our staff to be excellent. We hope you will visit us again. Thank you, for your business.

4/10 Médiocre

Leonard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had booked for 4 days but was called away after 2 days. The Manager said they would only charge me for 2 days but charged me for the full amount. I was very disappointed about that since at the time of check-in I was advised that if I left early I would only be charged for the nights I stayed.
Séjour de 4 nuits en mai 2024

10/10 Excellent

wade

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Based on the price per night we’re very happy with the room, staff and restaurant. Vouchers for the restaurant was an additional bonus. 👏
Séjour de 1 nuit en mai 2024
Réponse de Hamza le 13 mai 2024
Thank you for taking the time to leave us this feedback, We hope to see you again soon!We're really grateful and appreciate you taking the time to share your rating.

4/10 Médiocre

Brian

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The facility is rundown. Check-in took too long because they did not have enough staff on to handle the volume. Signage for the elevator and rooms was non-existent. I will never stay at this facility again and will share my thoughts to my friends on social media.
Séjour de 1 nuit en mai 2024
Réponse de Hamza le 13 mai 2024
We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced.

4/10 Médiocre

Karyann

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Great accessible location and clean, however old property, very dated, beds were very worn in and uncomfortable.
Séjour de 2 nuits en mai 2024
Réponse de Hamza le 10 mai 2024
We are terribly sorry we did not reach your expectations Karyann, but just to let you know we are renovating most of our rooms right now hopefully we will see you back soon for a better Quality stay.

2/10 Horrible

Kristy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hamza le 10 mai 2024
I'm sorry to hear about your disappointment with us Kristy, we're committed to making things right." "We take your feedback very seriously, and we're truly sorry to hear about your negative experience.

8/10 Bien

Lois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good overall experence
Séjour de 2 nuits en mai 2024
Réponse de Hamza le 7 mai 2024
Thank you Lois for taking the time to share your feedback, it was a pleasure having you with us, and hope to see you back soon.

6/10 Satisfaisant

Alice

Séjour de 2 nuits en avril 2024
Réponse de Hamza le 4 mai 2024
Thank you Alice for taking the time to give us your feedback, it was a pleasure having you with us, We apologize for not meeting your expectations. Please know that our goal is to provide a comfortable and convenient experience for our guest, hopefully we will see you back soon to make it perfect for you next time.

10/10 Excellent

Heather

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff that run this business I can’t say enough about them. It’s a very busy hotel and I can understand why. The house keepers are very thorough. We stayed in red deer for 12 days visiting family so we were in and out a lot. Not once were we not greeted by staff. It may not be a new fancy building, but the staff and their kindness over rides all of that for me. I will book there again in the near future. Thank you quality staff!
Séjour de 12 nuits en avril 2024
Réponse de Hamza le 2 mai 2024
Thank you Heather for sharing your experience with us, and we really appreciate that you took the time to leave us this amazing feedback.

6/10 Satisfaisant

Doris

Voyage en groupe
Not enough elevators seniors need elevators
Séjour de 1 nuit en avril 2024
Réponse de Hamza le 29 avr. 2024
Hello Doris, thank you for taking the time and sharing your review with us, we do apologies once again for the inconvenience, hopefully we will have you once again with us to be able to rectify this for you

8/10 Bien

Shirley

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
I di not like the stairs down to our room, The property is worn. The staff were very helpful and friendly.
Séjour de 2 nuits en avril 2024
Réponse de Hamza le 29 avr. 2024
Thank you Shirley for your feedback, we are really sorry for the inconvenience caused, hopefully we will have you again to provide you a better stay.

8/10 Bien

JANICE E

Voyage en couple
Les points forts : Propreté et personnel et service
The staff were excellent Breakfast menu should be more traditional Bathroom sink drained slowly Phone in room did not work - apparently a line problem Property is comfortable but needs refreshed
Séjour de 2 nuits en avril 2024
Réponse de Hamza le 4 mai 2024
Thank you Janice for taking the time to give us your feedback about your stay, we are sorry that the condition of your room was less than ideal, hopefully we will have you back soon to rectify that.

6/10 Satisfaisant

Audrey

Voyage en famille
Spacious, free parking included.
Séjour de 1 nuit en avril 2024
Réponse de Hamza le 28 avr. 2024
Hi Audrey, first of all thank you for your feedback, we are sorry that we didn’t reach your expectations, we will do our best to make it better next time when you are in town, and of course will be happy to accommodate you always.

10/10 Excellent

Claude

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff, nice pool and hot tub
Séjour de 7 nuits en avril 2024
Réponse de Hamza le 24 avr. 2024
Thank you Claude for this amazing review, it was a great having you here, and we will be pleased to have you again whenever you are in town.

10/10 Excellent

Kelsey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thanks for a nice stay!
Séjour de 2 nuits en avril 2024
Réponse de Hamza le 22 avr. 2024
Thank you for this amazing feedback Kelsey, it was a great pleasure having you with us, and we will be very happy to accommodate you once in town again.

8/10 Bien

Claude

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, nice pool and hot tub. Enjoyed my two weeks thank you.
Séjour de 7 nuits en avril 2024
Réponse de Hamza le 20 avr. 2024
Thank you Claude for this great review and glad we reach your expectations, we will be happy to have you again.

10/10 Excellent

Brandon

Les points forts : Propreté
Séjour de 3 nuits en avril 2024

8/10 Bien

Marlana, Brooks

Voyage en couple
Les points forts : Propreté et personnel et service
First time staying in this hotel. Property is nice and room was clean. We had an issue with the shower not getting hot but other than that it was clean, quiet and comfortable.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Brenda

Everything was perfect
Séjour de 2 nuits en avril 2024

10/10 Excellent

Valerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Quality Inn was clean and quiet and very conveniently located. Staff was pleasant and helpful. Great value for the price!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Nicholas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bar was loud
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Glenn

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pretty run down, carpets were dirty throughout.
Séjour de 1 nuit en mars 2024

8/10 Bien

Darryl

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk staff was awesome 😎
Séjour de 1 nuit en mars 2024

8/10 Bien

Kimberley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The bed was very comfortable.
Séjour de 2 nuits en mars 2024

8/10 Bien

NANCY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

George

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
DID NOT CHECK AROUND MUCH BUT REASONABLE PRICE AND NICE SERVICE
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Blake

Les points forts : Propreté
Séjour de 1 nuit en février 2024

10/10 Excellent

Gerald

Property is dated
Séjour de 1 nuit en février 2024

10/10 Excellent

denzil

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the location ,easy access to transportation ,its walkable to many activities. appreciate the hospitality .
Séjour de 5 nuits en janvier 2024
Réponse de Ted le 26 janv. 2024
We’re really appreciative of your business!Thank you for taking the time to review us!We look forward to seeing you again soon!

6/10 Satisfaisant

Francis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is fine, especially for people who want to catch Red Arrow bus in early hours or inclement weather. We did just that, anticipating -40C weather and difficult to call Uber or taxi in the morning. But the hotel has a policy restricting Red Deer residents staying. Strange policy but it is there. Be aware when you book.
Séjour de 1 nuit en janvier 2024
Réponse de Ted le 26 janv. 2024
Thank you for for taking the time to let others know about your experience.We regret our policy impacted your plans on such a cold night.

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Ted le 28 déc. 2023
Thank you for your review! We want you to know your business is appreciated and we look forward to seeing you again.

2/10 Horrible

Tiffany

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I tryed to get a room for family coming in from out of town, and i was not allowed to. Even tho i booked it on hotels.com. i went in to pay and check in for the room and was told at the front desk because i lived in the same town i was not allowed to book a room. So i had to scramble to find a hotel for my family. I was discusted and will never recomend this hotel.
Séjour de 1 nuit en décembre 2023
Réponse de Ted le 22 déc. 2023
Always read the hotel policies before you book.

8/10 Bien

Laura

Séjour de 2 nuits en décembre 2023
Réponse de Ted le 26 janv. 2024
Thank you for choosing to stay with us.Your business is appreciated.

4/10 Médiocre

Travis

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Fire alarms going off. Asked if I can deal with it. Downgraded rooms with no rebate, nothing. Key not working for room. Went to front desk for keys 4-5 times. Black flies dead all over room. Noise from club next door.

10/10 Excellent

Theresa

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very easy assess, great security and clean.
Séjour de 4 nuits en novembre 2023
Réponse de Ted le 5 déc. 2023
We’re happy to know you enjoyed your stay. Thank you for letting everyone know.We look forward to seeing you again.

6/10 Satisfaisant

Geoff

Les points forts : Personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de Ted le 5 déc. 2023
Thank you for your business!

10/10 Excellent

Fetoun

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe and quiet
Séjour de 2 nuits en novembre 2023
Réponse de Ted le 28 nov. 2023
We are glad to have met your expectations and look forward to seeing you again.Thank you for your business.

8/10 Bien

Barry

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
It was a good place. Staff was good. Food was excellent. All in all above average
Séjour de 1 nuit en novembre 2023
Réponse de Ted le 16 nov. 2023
We are happy to know you enjoyed your stay and look forward to seeing you again!

6/10 Satisfaisant

Holly

Séjour de 1 nuit en novembre 2023
Réponse de Ted le 22 déc. 2023
Thank you for staying with us. Your business is really appreciated.

6/10 Satisfaisant

Cal

Les points forts : Personnel et service
Les points faibles : Propreté
The room was not clean floor had lots of dirt bathtub wasn’t cleaned properly was not impressed
Séjour de 2 nuits en novembre 2023
Réponse de Ted le 16 nov. 2023
We apologize for your experience and will redouble our trading efforts.Thank you for your business.

6/10 Satisfaisant

Jocelyn

Voyage en couple
Les points forts : Personnel et service
The food at croffle was amazing. It out room wasn’t cleaned when we checked in so we had to be moved to another room. And just a sketchy place in general
Séjour de 1 nuit en novembre 2023
Réponse de Ted le 12 nov. 2023
Yes. A mistake was made at check in when you arrived early. Our staff apologized and offered you something to make up for your inconvenience.We are glad you enjoyed the restaurant; however, we can’t imagine what made you feel our hotel was “just a sketchy place in general”.We thank you for your business.

8/10 Bien

Vincent

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Restaurant on site, bed was comfortable. Price was good
Séjour de 1 nuit en novembre 2023
Réponse de Ted le 12 nov. 2023
Thank you for choosing our hotel. We appreciate your business and thank you for your review.

4/10 Médiocre

garnet

Voyage en famille, Voyage d’affaires
at 3 in the morning was a guy passed out in hallway and noise of 2 others trying to get him up went on for hour first 2 rooms had no heat in them 3rd one the heat did work
Séjour de 2 nuits en novembre 2023
Réponse de Ted le 12 nov. 2023
We really do apologize for all your inconveniences.

2/10 Horrible

Don

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Ted le 12 nov. 2023
Sorry to have let you down, Don.Please feel free to contact me personally at: ted@qualityinnreddeer.com

2/10 Horrible

Melissa

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Ted le 10 nov. 2023
We regret you didn’t enjoy your stay. Feel free to contact me ted@qualityinnreddeer.com

8/10 Bien

Gary L.

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a nice hotel with good staff
Séjour de 2 nuits en novembre 2023
Réponse de Ted le 8 nov. 2023
Thank you for letting everyone know about your stay and our team definitely appreciates your kind words.Thank you for your business and we look forward to seeing you the next time you are in Red Deer.

2/10 Horrible

Debbie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room never got cleaned between nights. Had to get a plunger at 4:30 in the morning to unplug toilet. Was told they would check it in the morning never did. Was offered $10 for the inconvenience. Checked with another guest and their room was cleaned daily. Front desk staff could of cared less! Don’t stay here if you expect customer service!
Séjour de 2 nuits en novembre 2023
Réponse de Ted le 6 nov. 2023
We regret your dissatisfaction. We often find the “do not disturb” signs left on the doors are the reason housekeeping and maintenance staff don’t meet our guest’s expectations. They are trained not to disturb.

4/10 Médiocre

Sage

Séjour de 1 nuit en novembre 2023
Réponse de Ted le 28 nov. 2023
We are in the midst of remodelling plans and certainly hope you will return to our hotel again.