Maison, plusieurs lits, vue partielle sur l'océan, en front de plage (Beach) | Terrasse/Patio
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Avis sur Castaway Resort

3 out of 5
Castaway Resort
Arorangi, Main Road, Arorangi, Rarotonga

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 117 avis sur 199." "
Note des voyageurs de 8 (Bien), d’après 62 avis sur 199." "
Note des voyageurs de 6 (Satisfaisant), d’après 17 avis sur 199." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 199." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 199." "

9,2/10

Propreté

9,6/10

Personnel et service

8,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

ENRICA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent, bar, restaurant et pied dans l'eau avec une équipe adorable, chaleureuse et très sympathique. Impatient d'y retourner. Grand Merci à Paul, Michelle et toute l'équipe de Castaway resort. Look forward to seeing you again.

10/10 Excellent

Tiffani

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de the Castaway Crew le 27 mai 2024
Kia Orana Tiffani,Thanks for your wonderful 5 star review! We appreciate you and hope to see you back again soon. Meitaki Ma'ata

6/10 Satisfaisant

Steve

Les points forts : Propreté et personnel et service
The room was large but the property is tired was not made clear the room was upstairs at the back of the property - road side so noisy - ideal for a budget family accommodation Minnie was a star at the restaurant & that is located on the beach which is stunning
Séjour de 4 nuits en mai 2024
Réponse de the Castaway Crew le 27 mai 2024
Kia Orana Steve,Thanks for your valuable feedback. We are excited to let you know Castaway Resort is now under new management and getting a well deserved revamp over the next few months. Unfortunately there is only one main road around the island of Rarotonga so some traffic noise is to be expected. Meitaki Ma'ata

6/10 Satisfaisant

Alexander

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Property was good and amenities were helpful but the housekeeping did not change the sheets, simply remade the bed. Food was okay at the restaurant but quite expensive.
Séjour de 8 nuits en mai 2024
Réponse de the Castaway Crew le 23 mai 2024
Kia Orana Alexander,Thanks for your review - we will be following up with house-keeping as you would usually have a sheet change after 3 nights for your 7 night stay. Kia Manuia,

8/10 Bien

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de the Castaway Crew le 30 avr. 2024
Thanks for your review!Kia Manuia,

6/10 Satisfaisant

Andrea

Les points forts : Propreté et personnel et service
Staff were friendly, limited food options available when lunch was not being served on certain days.
Séjour de 5 nuits en avril 2024
Réponse de the Castaway Crew le 30 avr. 2024
Thanks for your review! Our restaurant is currently open for lunch 2 days a week, we also have Beluga cafe and Waterline Restaurant both within 100m of the resort offering lunchtime dining. We hope to see you back here in Paradise soon. Kia Manuia,

6/10 Satisfaisant

Justine Alexandra

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de the Castaway Team le 19 mai 2024
Meitaki for your review

10/10 Excellent

KERRY

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Super friendly and helpful staff, special thanks to Varni and Minnie. Great vibe in Wilson's bar and restaurant from happy hour and on into dinner. Cocktails were nice too. Lots of food options and different theme each night. We thoroughly enjoyed Sunday night with the entrainment.
Séjour de 4 nuits en avril 2024
Réponse de the Castaway Crew le 19 avr. 2024
Kia Orana Kerry,Thanks for your 5 star review! Hope to see you back here soon!Kia Manuia,

10/10 Excellent

Laura, Riverside

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful staff, very quiet during the daytime but in the evening, the restaurant fills up with guests from all over the island which we thought was very fun! The food is delicious. If you want daytime activity, you will need to go elsewhere but if you want peace and a private beach, this place is perfect!
Séjour de 8 nuits en mars 2024
Réponse de the Castaway Team le 12 avr. 2024
Kia Manuia Laura,Thanks for your 5 star review! We hope to see you back again soon!Kia Manuia,

10/10 Excellent

Janice

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Restaurant and bar staff were very friendly and attentive and called us by name and took great care of us during our 3-night stay. Sunday BBQ was excellent! and the entertainment that evening was wonderful! Room was clean quiet and comfortable.
Séjour de 3 nuits en mars 2024
Réponse de the Castaway Team le 4 avr. 2024
Kia Orana Janice,Thanks so much for your great 5 star review! We hope to see you back here in Paradise soon. Kia Manuia,

10/10 Excellent

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing staff. Beautiful location and delicious food. We’d happily stay again.
Séjour de 11 nuits en mars 2024
Réponse de the Castaway Team le 28 mars 2024
Kia Orana,Thanks for your fantastic review! We hope to see you back again soon.Kia Manuia,

8/10 Bien

viktor

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, excellent resturant, good location for watching sunsets
Séjour de 7 nuits en mars 2024
Réponse de the Castaway Team le 25 mars 2024
Kia Orana Viktor,Thanks for your great review - we hope to see you back again soon.Kia Manuia,

10/10 Excellent

Bikash

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good experience, friendly staff, Would have been excellent if tree Branches don’t block the view from ocean view villa
Séjour de 5 nuits en mars 2024
Réponse de the Castaway Team le 18 mars 2024
Kia Orana Bikash, Thanks for your 5 star review! We do actually have the local tree-trimming company booked in, but there is a 6 week wait for their services. The views will be more visible next time. Kia Manuia,

10/10 Excellent

Gregory Walter

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff and service is what makes the place attractive.
Séjour de 16 nuits en janvier 2024
Réponse de the Castaway Team le 5 mars 2024
Meitaki maata for your lovely review, I will be sure to pass your comments onto our staff.Kia Manuia.

10/10 Excellent

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Laid back perfection
A truly superb resort with wonderful staff, a great location and a laid-back vibe! We couldn’t have picked better snd it was much better value than some of the big resorts. The rooms were great and had everything we wanted - you could cook a three course meal if you really needed - there was a great breakfast included and an excellent restaurant. The bar and the beach were great for lazing! Advice from the front desk was spot on - big thumbs up to Anita! And because we had some damage left from a previous guest owner Paul was on it in a flash! We would happily go back any time!
Séjour de 5 nuits en février 2024
Réponse de the Castaway Team le 14 févr. 2024
Meitaki maata for your lovely comments and review.We do hope you will come and visit Rarotonga again one day.Until that time, Kia Manuia from the 'Castaway Crew'

10/10 Excellent

chris

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
At this time of the year totally perfect for rest and relaxation. The best room with balcony overlooking the trees and watch the waves roll in. Afternoons in the water and then out in time for Happy Hour! Food and cocktails outstanding and the gem of this place is the staff they are the 'icing on the cake' so to speak. We will definitely return and next time for longer.
Séjour de 7 nuits en janvier 2024
Réponse de the Castaway Team le 8 févr. 2024
Kia Orana!Meitaki ma'ata for your wonderful review. Hopefully we will see you soon!Kia Manuia,

8/10 Bien

CHERYL

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I travelled with the whole fam (4x adults) We had a late flight so we arrived in the property almost midnight. We checked-in in our room (2bedroom suites) with no issues at all as prior instructions was given clearly ahead of time. Everyone’s first impression was “Wow!” Our room was so spacious and most of all clean and comfortable. We would have given it 5 stars, however, 1 room had no A/C that everyone has to sleep in one room (luckily the bed is big enough for 4 of us). Otherwise, it felt like a home away from home. Kudos to the staff for excellent service.
Séjour de 5 nuits en janvier 2024
Réponse de the Castaway Team le 8 févr. 2024
Thanks for your great review! Hope to see you back again soon!Kia Manuia,

8/10 Bien

Lynal George Toka

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very decent sized rooms, excellent sized full fridge to fit in all your food and beverages in our poolside studio room. We had good privacy on our balcony area from the pool with the plant foliage between us. Complimentary breakfast was awesome with fresh fruits, toast with toppings fresh juice water tea coffee etc. And the hot breakfast options off the menu was very nice and generous sizing. The beach had a small lovely sandy area to bathe which we really enjoyed if you want to vege out in the water. (Would be cramped if 5 or more people in the area). Great central location to town and the lovely southern beaches around the Rarotongan resort and Titikavika beaches. Staff at the resort super friendly. Would happily stay there again.
Séjour de 8 nuits en janvier 2024
Réponse de the Castaway Team le 29 janv. 2024
Thanks for your great review! We hope to see you back here in Paradise soon!Kia Manuia,

10/10 Excellent

Janine Mae

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the privacy. We loved that there was a restaurant and bar right on the beachfront - the food was delicious. The staff were wonderful, very friendly and welcoming. We loved the easy access to the beach and being able to walk from our room down to the beach to swim. The foot bowl and extra floor towels for cleaning sandy feet were great too. We would definitely choose to stay here again!
Séjour de 14 nuits en décembre 2023
Réponse de the Castaway Team le 29 janv. 2024
Thanks for your wonderful 5 Star review! We hope to see you back here in Paradise again someday.Kia Manuia

10/10 Excellent

Kirsty Anne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en janvier 2024
Réponse de the Castaway Team le 29 janv. 2024
Thanks for your wonderful 5 Star review! We hope to see you back here in Paradise again someday.Kia Manuia

10/10 Excellent

Neil Christopher

Séjour de 11 nuits en décembre 2023
Réponse de the Castaway Team le 11 janv. 2024
Kia Orana Neil,Thanks for your great review! We do hope to see you back again soon!Kia Manuia,

10/10 Excellent

Keenen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 9 nuits en décembre 2023
Réponse de the Castaway Team le 11 janv. 2024
Kia Orana Keenan,Thanks for your great review! We do hope to see you back again soon!Kia Manuia,

6/10 Satisfaisant

Kathleen audrey

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff were amazing. The property is run down most of the umbrellas have holes in them, and the deck chairs have been mended a lot but are still broken. I got locked in my room because I shut an interior door overnight not realising the lock on my side of the door did not work. I could not get out. I rang reception but it was not manned at the weekend. I then tried to ring the other number on the phone but that was also not picked up. I watched out the window, caught someone walking by attention, and asked them to find someone to let me out. I put something against the door so I did not accidentally shut it again and get locked in. This door was not fixed before I left. A man did try and fix it but the lock did not fit the door. The staff in the restaurant were amazing and professional. The food was great. It was just a shame about the property maintenance.
Séjour de 7 nuits en décembre 2023
Réponse de the Castaway Team le 11 janv. 2024
Kia Orana Kathleen,Thanks for your review. We're glad you enjoyed our restaurant and friendly staff. Our apologies for getting locked in your room. After your stay we hired a builder to drill out the broken doorknob and replace it.Kia Manuia,

10/10 Excellent

Danica Dale Yacapin

Voyage en couple
Les points forts : Équipements
Great customer service.
Séjour de 6 nuits en décembre 2023
Réponse de the Castaway Team le 13 déc. 2023
Kia Orana Danica,Thanks for your great review! We hope to see you back again soon!Kia Manuia,

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff. I liked the sound of the ocean at night.
Séjour de 5 nuits en décembre 2023
Réponse de the Castaway Team le 7 déc. 2023
Kia Orana and thank you for your review.We hope your next visit will be even better.Kia Manuia.

10/10 Excellent

Cliff

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good restaurant. Friendly staff. Unfortunately very little in the way of off street parking.
Séjour de 8 nuits en octobre 2023
Réponse de the Castaway Team le 19 nov. 2023
Thank you for your review and comments.We are happy for all comments to help us to make your next stay better.Meitaki

10/10 Excellent

Davin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location. Excellent staff. Great food. Resort has great character but would benefit so much from upgrade in regard to an all-round clean & a fresh paint job.
Séjour de 6 nuits en octobre 2023
Réponse de the Castaway Team le 27 oct. 2023
Kia Orana,Thanks for your great review - hope to see you back again!

10/10 Excellent

Taranaki Newton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a really good stay was nice and quiet adult only vibe. Great ideas with the washing tub for sandy feet really nice and helpful staff would stay again amazing sunsets even got to see whales right out of our room. Breakfast down by the beach was an amazing way to start out days
Séjour de 8 nuits en août 2023
Réponse de the Castaway Team le 7 sept. 2023
Kia Orana!Thanks for your great review! We hope to see you back here in Paradise soon!Kia Manuia,

10/10 Excellent

Elaine

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the location, with the beach at our doorstep. Amazing views from our rooms and the restaurant. Special shout-out to Rosalie, Minnie and Vali for their warm hospitality every day! Hugs from Elaine and Papa Ben’s fanau
Séjour de 9 nuits en août 2023
Réponse de the Castaway Team le 30 août 2023
Kia orana and thanks for your great review. We hope to see you back again soon!

10/10 Excellent

Karl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great spot with friendly staff, beach front dining with stunning sunset viewing options close to other resorts and main town centre only a 10 min drive away
Séjour de 7 nuits en août 2023
Réponse de the Castaway Team le 24 août 2023
Kia Orana!Thanks for your great review! We hope to see you back here in Paradise soon.Kia Manuia,

10/10 Excellent

Debby

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A hidden gem. Staff made me feel very welcome, remembered my name and checked on me all the time. Really lovely people. Thankyou Anita.
Séjour de 3 nuits en août 2023
Réponse de the Castaway Team le 24 août 2023
Kia Orana!Thanks for your great review! We hope to see you back here in Paradise soon.Kia Manuia,

10/10 Excellent

Frances Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s not near other properties for dining options, but they have a very extensive menu and the food was delicious. The staff are the best, attentive and friendly and helpful.
Séjour de 8 nuits en juillet 2023
Réponse de Anita le 21 août 2023
Meitaki maata for your lovely review.we hope you next visit will be even better.Kia manuia

10/10 Excellent

Shearna

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were my favourite made us feel so looked after and cared for. Always greeting with a smile and the sound of laughter durong dinner Best part was Sunday night BBQ Buffet with a fire on the beach wowwwwww
Séjour de 5 nuits en juillet 2023
Réponse de the Castaway Team le 2 août 2023
Kia Orana Shearna,Thanks for your great review! We hope to see you, or your friends back here in Paradise soon!Kia Manuia,

10/10 Excellent

Karlene

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was our second time staying at Castaway and hopefully will not be our last. The people make a place and from Reception to their lovely and professional Restaurant team . It’s a great place to Eat and take in the sunset at Wilson’s Bar and also a comfortable stay at the Castaway property!
Séjour de 5 nuits en juillet 2023
Réponse de Liv le 17 juil. 2023
Kia Orana! Thanks for your great review - we hope to see you or your friends back here in Paradise soon!Kia Manuia

10/10 Excellent

Michael James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed in an ocean view Villa. Newly refurbished and fantastic would definitely come again. Very friendly staff
Séjour de 9 nuits en juin 2023
Réponse de Anita le 28 juin 2023
Kia Orana and Meitaki Maata for your lovely review.We do hope to see you again soon.Take care, kia manuia.

10/10 Excellent

Stephen

Voyage en famille, Voyage en groupe
Les points forts : Personnel et service et équipements
Fun staff restaurant bar hotel all in 1 spot. There was a sewage smell and the plug gurgled in our frieds room.
Séjour de 7 nuits en mai 2023
Réponse de Anita le 14 mai 2023
Many thanks for your review, I will let the staff know of your lovely comment.My apologies for the smell, we had problems with our new reticulating wastewater system - but that has been all fixed.Until your next visit to Raro - take care.

10/10 Excellent

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely amazing place! Loved every minute there. The staff are awesome, our room was perfect and the food is fabulous. Wouldn't hesitate to book again. :)
Séjour de 9 nuits en mars 2023
Réponse de Anita le 23 mars 2023
Kia Orana and Meitaki Maata for your lovely review.I will be sure to pass on your comments to our staff.We hope your next visit will be even better.Until then, take care.Kia Manuia

10/10 Excellent

Freya

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed in the beach house and it was perfect for us. Right next door to the bar/restaurant and still so private. Food and drinks were the best we tasted on the island. Staff were all lovely. We had the beach to ourselves most of the time, it was beautiful.
Séjour de 8 nuits en août 2022
Réponse de Anita le 29 oct. 2022
Kia Orana and Meitaki maata for your lovely review.We are happy your stay at Castaway was enjoyable and we hope to make your next stay even better.Take care, Kia manuia.

6/10 Satisfaisant

richard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very attentive staff really looked after you
Séjour de 6 nuits en août 2022

8/10 Bien

Hilton

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed in the Beach House, which was slightly separate to the other area. Still had access to the pool though. Was a great setup for a group. Staff were so friendly and we would stay here again!
Séjour de 8 nuits en juillet 2022

10/10 Excellent

Benjamin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A lovely resort with a private beach, nice food and friendly people. Would stay here again.
Séjour de 7 nuits en juillet 2022

10/10 Excellent

Lucy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic beachfront location, and with great staff and service, nothing was a problem, always helpful, friendly and informative. This boutique resort is family-run, laid back but extremely professional and they definitely know how to give their guests the best experience. Rooms all so close to the beach, super-clean and well-stocked and room service did a wonderful job each day. Fab cocktails and great choice of food to suit everyone. The chance to have your breakfast/lunch/dinner on the beach, swim, see whales, hang out with the wandering doggies, watch the sunset with a cocktail etc was priceless. Well done and thank you to the Castaway team, we'll be back for sure.
Séjour de 7 nuits en juillet 2022
Réponse de Anita le 27 juil. 2022
Kia Orana Lucy and meitaki maata for your lovely review, I will be sure to pass your positive comments onto the staff. We hope your next stay will be even better. Kia Manuia

10/10 Excellent

Natalia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed here for 10 days and the amenities is all you need for a holiday given if you want to explore the island most of the time.We were able to easily cook too as we anted to try the local produce outside of a restaurant! Staff are super amazing, always accommodating and keep the entire resort tidy (bedrooms were always serviced to perfection). Michelle and Paul are amazing owners/hosts and super personable as are their staff; Anita and all the staff (Apo, Trina, Joyce, Pearl, Romel, Grace and the chefs) know the best for local cuisine and activities and beaches etc, so don't be shy to ask! Locals always know best 😁 😍 Food is outstanding, fresh and delicious, and the cocktails are pretty amazing too - best ambience too for a chill evening/night! Thank you all for being amazing, we will definitely be back when visiting Rarotonga again 🤗
Séjour de 10 nuits en mars 2022
Réponse de Michelle le 13 avr. 2022
Oh Natalia thank you so much for a wonderful review but most of all it is so pleasing to know we at the resort were able to make this happen. We do value all our guests choosing to book and stay at the resort and to know you were looked after means a lot to us. Thank you again for such a glowing review and for the wonderful feedback.

10/10 Excellent

Bronwen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Being an older couple we loved the family atmosphere We were so well looked after by Paul and Michelle The food was fantastic ( large portions ) The staff all super friendly thanks to Mo, Romeo and Apple for keeping the drinks coming Special thanks to Trina Driving us to town 2 days and looking after us we will be back to see you all next year
Séjour de 7 nuits en janvier 2022
Réponse de Anita le 5 févr. 2022
Meitaki maata for your lovely review. I will pass your comments onto our staff. We are so happy you enjoyed your stay with us and do hope to see you again in the future. Take care.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
便利
レストラン併設で便利でした。スタッフも気さくで良かったです。
Séjour de 1 nuit en juillet 2021
Réponse de AD le 10 août 2021
Kia Orana and many thanks for your wonderful review. We look forward to seeing you again in Rarotonga. Ka Kite.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
It was OK.
Séjour de 1 nuit en juillet 2021
Réponse de AD le 10 août 2021
Kia Orana and meitaki maata for your review. We strive to better your experience with every visit. Ka Kite.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rustic charm. Early check in, late check out and friendly staff
Séjour de 1 nuit en juillet 2021
Réponse de Anita le 10 août 2021
Kia Orana and meitaki maata for your lovely review. We do hope to see you again for your next visit to Raro. Ka kite.

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
I would like to know why we have been charged $924.05 on our credit card not the $892.80 that it stated on our booking. I have just emailed Castaway asking the question. We paid for meals/drinks at the time when at The Wilsons Bar.
Séjour de 4 nuits en mars 2020
Réponse de Anita le 16 mars 2020
Kia Orana, Your processed payment included a 3.5% card administration fee of NZD$31.25. I hope this information is helpful. Kind regards Anita Donnelly Castaway Resort Rarotonga

10/10 Excellent

Royce, Rendsburg

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Don't let the reception area fool you. As a first impression, yes, it could do with a revamp. But go into the resort and it's a real gem. To be fair, some things are a bit tired, but the rooms are clean with everything you need, and the bed was really comfy. The staff are super nice and helpful and the food was always really great. Considering how popular the resort and the restaurant is, it was also very quiet. A really great place to stay!
Séjour de 8 nuits en février 2020

8/10 Bien

Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2020