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Avis sur Home2 Suites by Hilton Rapid City

3 out of 5
Home2 Suites by Hilton Rapid City
621 Watiki Way, Rapid City, SD

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 596 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 228 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 95 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 55 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 28 avis sur 1002." "

8,8/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was boring and not very good, especially the egg dish. Bigger fruit selection would be nice.
Séjour de 4 nuits en mai 2024

2/10 Horrible

Tony

Les points faibles : Propreté
Séjour de 10 nuits en mai 2024
Réponse de Joshua AGM le 21 mai 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. Was there any issues with your room? I do see you checked out with us 6 nights early with cancelation waived and with no issues noted. The review was also blank. We hope you stay with us again soon. So, we can show you how the Home2 can be your home away from home. Have a great rest of your day.

4/10 Médiocre

Marissa

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Convenient
Séjour de 1 nuit en mai 2024
Réponse de Joshua AGM le 21 mai 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. So, we can show you how the Home2 can be your home away from home. Have a great rest of your day.

6/10 Satisfaisant

Martha

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
Bed was dirty, had to change room!
Séjour de 1 nuit en mai 2024
Réponse de Joshua AGM le 21 mai 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. So, we can show you how the Home2 can be your home away from home. Have a great rest of your day.

10/10 Excellent

Content

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
I prefer to stay here over any other hotel in the Rapid area. The rooms are nice, spacious and clean. The staff have always been personable and helpful.
Séjour de 2 nuits en mai 2024
Réponse de Joshua AGM le 21 mai 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Faracha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Joshua AGM le 21 mai 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Teresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Joshua AGM le 21 mai 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Teena

Séjour de 1 nuit en avril 2024
Réponse de Joshua AGM le 21 mai 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

4/10 Médiocre

GEORGE

Séjour de 1 nuit en avril 2024
Réponse de Joshua AGM le 21 mai 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. So, we can show you how the Home2 can be your home away from home. Have a great rest of your day.

8/10 Bien

Wilene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel & parking are was well lit. It was clean & easy to navigate. My only complaint was that the promised "light housekeeping every other day" never happened. Our trash was never emptied during our 4 night stay. The kleenex & paper towels ran out.
Séjour de 4 nuits en avril 2024
Réponse de Joshua AGM le 3 mai 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. So, we can show you how the Home2 can be your home away from home. Have a great rest of your day.

10/10 Excellent

Macy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was great
Séjour de 7 nuits en avril 2024
Réponse de Joshua AGM le 3 mai 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Phillip

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was nice and big. The only issue was the back of hand held shower was missing and missing iron in room, otherwise, it was comfortable and roomy.
Séjour de 1 nuit en avril 2024
Réponse de Joshua AGM le 25 avr. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

4/10 Médiocre

Jose

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Joshua AGM le 20 avr. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear that you had issues that happened during your stay. We hope you stay with us again soon. So, we can show you how the Home2 can be your home away from home. Have a great rest of your day.

10/10 Excellent

Charles

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was a great deal and we liked the place so much we decided to spend an extra night! Breakfast was great, the room is spacious and comfortable and it’s nice having a kitchenette. It’s only 45 minutes from Mount Rushmore and is very quiet - just what we were looking for on our cross country road trip!
Séjour de 1 nuit en avril 2024
Réponse de Joshua AGM le 19 avr. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Charla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love staying at home2. It makes me so comfortable it feeels like I’m home.
Séjour de 1 nuit en avril 2024
Réponse de Joshua AGM le 19 avr. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

8/10 Bien

Wilmari

Les points forts : Personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Joshua AGM le 19 avr. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

8/10 Bien

Kelsey

Voyage en famille avec de jeunes enfants
I wish there were parking spots closer to the building. I did enjoy that the rooms had a full on kitchen. That was nice to have if one is staying for several days.
Séjour de 2 nuits en mars 2024
Réponse de Joshua AGM le 3 avr. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Alice

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Loved the size of the rooms, the hotel lost power during our stay, due to the high winds and the weather but still felt safe. So now, Home 2 Suites is my 1st choice when traveling now,
Séjour de 7 nuits en octobre 2023
Réponse de Joshua AGM le 3 avr. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

2/10 Horrible

Bobbie, Casper

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We booked a room with a sofa sleeper as we had a party of 5 people. The hideaway couch was broke, the food, wrappers and filth under the couch was disgusting. The front desk did not answer when calling 6 times. I had to go ask for help, no maintenance on site and the front desk lady was rude. She came up to “fix” the problem and couldn’t. The bathroom door was broke, didn’t close nor lock.
Séjour de 1 nuit en mars 2024
Réponse de Joshua AGM le 3 avr. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. So, we can show you how the Home2 can be your home away from home. Have a great rest of your day.

8/10 Bien

Michael R.

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Joshua AGM le 3 avr. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

8/10 Bien

Consuelo

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Room was a little dirty like cleaning behind the coach and bed areas
Séjour de 2 nuits en mars 2024
Réponse de Joshua AGM le 22 mars 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are pleased to hear that your stay was satisfactory, we hope to see you in your future travels to show you how the Home2 can be your home away from home. Have a great rest of your day.

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Joshua AGM le 22 mars 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

4/10 Médiocre

Nikki, Casper

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room was not very clean, we used the pullout sofa and there were stains on the mattress and lots of garbage under the sofa area. All of the dishes from the previous residents were in the dishwasher, I am not going to unload a dishwasher full of dishes that I didn’t use. Bedding cleanliness was questionable. Every towel in the bathroom was stained. Breakfast was absolutely terrible. However, the breakfast issue was mostly due to the hotel being fully booked. I will not stay here again, and would recommend booking one of the neighboring hotels that are much cleaner, and about the same nightly cost.
Séjour de 2 nuits en mars 2024
Réponse de Joshua AGM le 15 mars 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. So, we can show you how the Home2 can be your home away from home. Have a great rest of your day.

10/10 Excellent

Rudy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was a very nice updated modern facility.
Séjour de 1 nuit en mars 2024
Réponse de Joshua AGM le 15 mars 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

8/10 Bien

Dylan

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nice place for the price. Just a heads up, not a quiet place with all the waterpark activity. If you're not there for that or have kids, you probably won't be happy. They don't put water bottles in the room, which isn't a huge deal, but is an easy little thing they could do to increase customer satisfaction. Room wasn't super clean when we showed up. There was hair everywhere in the bathroom and food on the floor. The free breakfast is complete garbage. Save yourself the trouble and go to the Perkins, or one of the many awesome breakfast spots in town. Overall though, worth it for a cheap place to stay and the water park was fun for the kids.
Séjour de 2 nuits en mars 2024
Réponse de Joshua AGM le 15 mars 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Vasiliy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Joshua AGM le 15 mars 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was spacious and comfortable. Always nice to have a kitchenette. Breakfast was great. Friendly and helpful staff. I would stay again.
Séjour de 1 nuit en février 2024
Réponse de Joshua AGM le 15 mars 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Abby

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great room, staff was friendly, breakfast was great, and easy walking (it’s connected) to the water park!
Séjour de 2 nuits en février 2024
Réponse de Joshua Connette AGM le 28 févr. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

CHRIS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Jared le 19 févr. 2024
Thank you!

10/10 Excellent

Kari

Séjour de 1 nuit en février 2024
Réponse de Jared le 19 févr. 2024
Thank you!

10/10 Excellent

Ellen

Séjour de 1 nuit en février 2024
Réponse de Joshua AGM le 22 mars 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Jan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Modern room and clean
Séjour de 3 nuits en février 2024
Réponse de Jared le 19 févr. 2024
Thank you!

10/10 Excellent

Kevin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good room at a grwat price. Bed was very comfortable.
Séjour de 8 nuits en janvier 2024
Réponse de Joshua AGM le 4 févr. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Nisha

Séjour de 1 nuit en janvier 2024
Réponse de Joshua AGM le 22 mars 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

8/10 Bien

Janet, Ceylon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We've stayed here before several times and love the spacious rooms and breakfasts. The room cleanliness was not as good this time as has been in the past: dishes in dishwasher not clean, child's sticky ball behind the tv that was missed, and seemed as if the floor has not been swept.
Séjour de 5 nuits en janvier 2024
Réponse de Joshua AGM le 2 févr. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. So, we can show you how the Home2 can be your home away from home. Have a great rest of your day.

6/10 Satisfaisant

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Joshua AGM le 31 janv. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. so we can show you how the Home2 can be your home away from home. Have a great rest of your day.

8/10 Bien

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Joshua AGM le 31 janv. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

4/10 Médiocre

Tatiana

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Ugh, where do I start? Let’s just say if you expect clean rooms, this is not it. I had to go ask for extra linen to put on sofa that we attempted to use for our son, but when we unfolded it, we folded it right back in, after what we saw. The white mattress topper that was there was not changed for god knows how long. Bunch of black pieces of something. If you didn’t look close you’d think those are bed bugs. Floor in the bathroom might have been swept before we got in, but in every corner you could see the small pieces of dirt, small clear rubber bands, pieces of fuzz, etc. Same for the floor by the kitchen. Furniture drawers were not cleaned for a while, with hair and pieces of crumbs. Not one, but all of them. I used our wipes to clean one part of drawers to put our clothes in. No utensils in their kitchen, which is part of each studio, so had to go ask for those too. Body lotion was empty , so here I go to reception again. I felt like a nuisance to the hotel staff, which I should not be as these things should be in the room before guests arrive. The pillows in the room are simply horrible, just too flat for our taste. You could tell that room was not clean thoroughly between different guests. Needless to say, we would NOT stay here again and that is coming from my spouse, who is not picky at all and we don’t ever write reviews on our stays, but we’re simply not impressed.
Séjour de 3 nuits en janvier 2024
Réponse de Joshua AGM le 31 janv. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. so we can show you how the Home2 can be your home away from home. Have a great rest of your day.

8/10 Bien

Danessa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn't get to stay long but I really had a great time.
Séjour de 1 nuit en janvier 2024
Réponse de Joshua AGM le 31 janv. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Deborah L.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Joshua AGM le 31 janv. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Danielle

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Joshua AGM le 31 janv. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

2/10 Horrible

Eric

Voyage en famille
Les points faibles : Personnel et service
I will no longer be staying at home 2 suites in rapid city due to trust and integrity of the employees. When we got on the highway to leave town my wife realized that she had forgot a blanket and pillow in the room. Rather than turn around we decided to just call and have them set aside for family to pick up for us. When we called they claimed to not have found our possesions. I dont see how this is possible due to the fact we were the only people in the room. Pillow was a more expensive purple brand, not a big deal can be replaced. The blanket on the other hand was very important it was gifted to my wife from her grandmother before she passed. She is very upset and now we can not trust this establishment.
Séjour de 3 nuits en décembre 2023
Réponse de Joshua AGM le 31 janv. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. so we can show you how the Home2 can be your home away from home. Have a great rest of your day.

4/10 Médiocre

Zacel

Les points faibles : Personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Joshua AGM le 31 janv. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. so we can show you how the Home2 can be your home away from home. Have a great rest of your day.

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Joshua AGM le 31 janv. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

8/10 Bien

April

Séjour de 2 nuits en décembre 2023
Réponse de Joshua AGM le 31 janv. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Reinel

Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
I really enjoyed the mattress and comfort
Séjour de 1 nuit en décembre 2023
Réponse de Joshua AGM le 31 janv. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

8/10 Bien

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast was okay. The line is long cause everyone is trying to make waffles. They have omelets every morning they’re okay. The beds are super firm. Not a fan. Rooms are so big you could throw a party in them. That was a plus. Staff was friendly and professional. Overall it wasn’t a bad stay just not a fan of a 60 dollar hold that still has yet to come back into my bank account 8 days later.
Séjour de 3 nuits en décembre 2023
Réponse de Joshua AGM le 31 janv. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. so we can show you how the Home2 can be your home away from home. Have a great rest of your day.

8/10 Bien

Jacob

Séjour de 1 nuit en décembre 2023
Réponse de Joshua AGM le 31 janv. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

6/10 Satisfaisant

Stephanie

Voyage en famille, Voyage en groupe
Les points forts : Propreté et personnel et service
Home2 has been our hotel for years when staying at Watiki. We've always had great experiences. This year half our party got early check-in notifications before noon, the other half wouldve had to pay $25/ room to check in early & 1 room wasnt available til almost 4:30pm. After check-in, our room keys wouldnt work. Kept going downstairs 3 times & after 3 times of trying, the desk person told us we 'had to wait for card to activate' so after 30minutes our doors finally opened. Next, the hotel no longer sells wristbands at desk. You have to go to arcade. Cant get into pool/arcade without wristbands. We didnt know you couldnt charge to the room. You have to pay cash/card. We dont take cash/card to pool usually so back to the room we went for the 4th time. Lastly, we had no bedding for the pull out couch so we had to go downstairs at get that after swimming all evening. Hope the next stay is better or our group of 15 people wont be back.
Séjour de 1 nuit en décembre 2023
Réponse de Joshua AGM le 31 janv. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. so we can show you how the Home2 can be your home away from home. Have a great rest of your day.

8/10 Bien

Kenneth

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Perfect choice
Not sure why people like lime green but its not soothing to me. My socks were not as clean as they should be but other than that, room was very comfortable. Fridge microwave all worked well. Shower has great pressure. Need to use comet for better cleaning (shower only) Excellent flavor for waffles and strawberry compote. Coffee was strong and had vanilla coffee creamer in pods not syrup...thankyou. staff was very awesome. Fresh fruit available. Definitely would stay here again.
Séjour de 1 nuit en décembre 2023
Réponse de Joshua AGM le 31 janv. 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. so we can show you how the Home2 can be your home away from home. Have a great rest of your day.