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Avis sur Holiday Inn Express & Suites Rapid City - Rushmore South, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Rapid City - Rushmore South, an IHG Hotel
1611 Caregiver Cir, Rapid City, SD

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 745 avis sur 980." "
Note des voyageurs de 8 (Bien), d’après 163 avis sur 980." "
Note des voyageurs de 6 (Satisfaisant), d’après 39 avis sur 980." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 980." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 980." "

9,6/10

Propreté

9,2/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice and brand new hotel. A no-brainer to go to Rushmore.
Séjour de 2 nuits en octobre 2018
Réponse de RAPSO le 7 nov. 2018
Thank you for staying with us. We appreciate you taking the time to review our hotel. We are glad to hear that you enjoyed your stay. Thanks Kriss K Guest Service Manager Holiday Inn Express Hotel & Suites Rapid City - Rushmore South

8/10 Bien

Mabel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
good
Séjour de 2 nuits en mai 2024

10/10 Excellent

Nora

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy limpio , el servicio muy amable y todo muy cómodo ☺️
Séjour de 1 nuit en mai 2024
Réponse de Veronica le 26 mai 2024
Nora, Thank you for taking the time to let us know how your stay was with us. We hope to see you again in the future.

6/10 Satisfaisant

Margarita

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Front desk person at night IGNORED me when I wanted to check in. Whatever was on her screen was more important than asking me if she could help me. Unbelievable!
Séjour de 4 nuits en mai 2024
Réponse de Veronica le 24 mai 2024
Margarita, thank you for taking the time to let us know how your stay was with us. We apologize for the issues you had during check in and will be speaking with the front desk in regards to this.

10/10 Excellent

Steve, Colorado Springs

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome stay. Courteous staff, good breakfast. Clean rooms.
Séjour de 4 nuits en mai 2024
Réponse de Veronica le 22 mai 2024
Steve, thank for the 5 out of 5 we greatly appreciate this. We hope to see you again in the future.

8/10 Bien

Matthew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Standard holiday inn. Fantastic kitchen staff at breakfast.
Séjour de 1 nuit en mai 2024
Réponse de Veronica le 21 mai 2024
Matthew, thank you for taking the time to let us know how your stay was with us. We hope to see you again in the future.

10/10 Excellent

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staffs are friendly and accommodating. The facility is clean and serves a good breakfast.
Séjour de 2 nuits en mai 2024
Réponse de Veronica le 17 mai 2024
Maria, Thank you for taking the time to let us know how your stay was with us we greatly appreciate this. We hope to see you again in the future.

10/10 Excellent

Lynn, Osceola

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property and staff. Room was very comfortable and the breakfast was well done.
Séjour de 1 nuit en mai 2024
Réponse de Veronica le 16 mai 2024
Lynn thank you for taking the time to let us know how your stay was with us we greatly appreciate the feedback. We hope to see you again on your next time in Rapid City.

8/10 Bien

Stacey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This met our needs.
Séjour de 1 nuit en mai 2024
Réponse de Veronica le 17 mai 2024
Stacey, thank you for taking the time to leave us a review we appreciate this. We hope you will come and visit us again.

10/10 Excellent

Teresa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love staying here during the “off-season”! The price is reasonable for such a nice facility.
Séjour de 1 nuit en mai 2024
Réponse de Veronica le 12 mai 2024
Teresa thank you for the 5 out of 5 we greatly appreciate this and love to see you when you are here. We hope to see you again when you are in Rapid City again.

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Veronica le 12 mai 2024
Jennifer, Thank you for the wonderful review and for the 5 out of 5. We look forward to see you again in the future.

8/10 Bien

Mindy, Centerville

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Overall this was a very nice, convenient property. We had trouble getting our room cleaned even though we only asked for it 3 of the 7 days
Séjour de 7 nuits en avril 2024
Réponse de Veronica le 8 mai 2024
Thank you for taking the time to review your stay with us. We apologize for any issues you had during your stay with us and we hope that you will come and give us another try when you are in Rapid City again.

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was very comfortable. The hot breakfast was also very good. Also plenty of good restaurants nearby.
Séjour de 2 nuits en avril 2024
Réponse de Veronica le 8 mai 2024
Thank you for the 5 out of 5. We hope to see you again on your next time in Rapid City.

8/10 Bien

Jack

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean hotel room and the room was spacious. The breakfast was moderate and they did not have a separate room. People were eating all over the lobby. Very strange.
Séjour de 2 nuits en mai 2024
Réponse de Veronica le 6 mai 2024
Jack thank you for taking the time to let us know how your stay was with us. We greatly appreciate any and all feedback that we receive. We hope to see you again on your next time in Rapid City.

8/10 Bien

Maaz

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The toilet papers was missing and had to be replenished by the reception staff after requesting
Séjour de 1 nuit en avril 2024
Réponse de Veronica le 6 mai 2024
Maaz, thank you for taking the time to let us know how your stay was with us we greatly appreciate this. We hope to see you again on your next time in Rapid City.

4/10 Médiocre

Jonathan

Voyage en famille
Les points faibles : Propreté et personnel et service
There was hair in the tub and food in the fridge from the previous guest. Staff was less than friendly
Séjour de 1 nuit en mai 2024
Réponse de Veronica le 6 mai 2024
Jonathan, Thank you for taking the time to let us know how your stay was with us. We apologize for any and all issues that you may have had during your stay and we take your feedback seriously we will be using this as a training opportunity for our staff.

10/10 Excellent

Ashley

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My family and I had a great experience here. It was clean, the staff was friendly, and it was quiet. The only thing I would have to complain about is the flashing green light on the smoke detector. It made it hard to fall asleep.
Séjour de 2 nuits en avril 2024
Réponse de Veronica le 29 avr. 2024
Ashley, Thank you for letting us know how your stay was with us and for the 5 out of 5. We hope to see you again on your next time in Rapid City.

10/10 Excellent

Megan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was so clean and really enjoyed our stay on our way to Mount Rushmore. A gas station and car wash are conveniently located right across the street.
Séjour de 1 nuit en avril 2024
Réponse de Veronica le 29 avr. 2024
Megan, Thank you for taking the time to let us know how your stay was with us and for the 5 out of 5. We hope to see you again in the future.

10/10 Excellent

Elliott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Veronica le 19 avr. 2024
Elliott, Thank you for giving us a 5 out of 5. We hope to see you again on your next time in Rapid City.

10/10 Excellent

Magdalena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super clean, love the area and the hotel was awesome
Séjour de 1 nuit en avril 2024
Réponse de Veronica le 17 avr. 2024
Magdalena, Thank You for taking the time to let us know how your stay was with us we greatly appreciate this. We hope to see you again when you are in Rapid City.

6/10 Satisfaisant

Barbara

Voyage en famille
Les points faibles : Équipements
Great breakfast
Séjour de 1 nuit en avril 2024
Réponse de Veronica le 16 mai 2024
Barbara, Thank you for taking the time to let us know how your stay was with us we greatly appreciate this. We hope to see you again on your next time in Rapid City.

10/10 Excellent

Karen

Séjour de 2 nuits en avril 2024
Réponse de Veronica le 6 mai 2024
Karen, Thank you for taking the time to let us know how your stay was with and for the 5 out of 5 we greatly appreciate this. We hope to see you again if you are ever in Rapid City.

10/10 Excellent

Darrell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was very nice
Séjour de 5 nuits en mars 2024
Réponse de Veronica le 31 mars 2024
Darrell, Thank you for taking the time to let us know how your stay was with us. We greatly appreciate any and all feedback that we get. We hope to see you again in the future.

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very kind people
Séjour de 1 nuit en mars 2024
Réponse de Veronica le 31 mars 2024
Patricia, Thank you for taking the time to let us know how your stay was with us. We hope to see you again in the future.

10/10 Excellent

Ashley

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was smooth and staff were friendly
Séjour de 1 nuit en mars 2024
Réponse de Veronica le 31 mars 2024
Ashley, Thank you for letting us know how your stay was with us. We appreciate all feedback that we get and we hope to see you again the next time you are in Rapid City.

10/10 Excellent

Sandra

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Helpful employees
Séjour de 2 nuits en mars 2024
Réponse de Veronica le 25 mars 2024
Sandra, Thank you for taking the time to let us know how your stay was with us. We hope to see you again in the future.

6/10 Satisfaisant

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ok. Kind of a rowdy crowd I. The lobby. Not sure if that’s normal for the clientele.
Séjour de 1 nuit en mars 2024
Réponse de Veronica le 25 mars 2024
Lisa, Thank You for letting us know how your stay was with us. We do apologize for the noise in the lobby area and we will take this as a learning opportunity for our staff. We hope to see you again in the future.

10/10 Excellent

Brian, Fort Collins

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Veronica le 18 mars 2024
Thank You Brian for the 5 out of 5 we greatly appreciate this. We hope to see you again on your next time in Rapid City.

8/10 Bien

Ronda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Veronica le 13 mars 2024
Thank You Ronda for taking the time to let us know how your stay was with us. We always appreciate any and all feedback that we receive. We hope to see you again on your next time in Rapid City.

10/10 Excellent

Ann, Casper

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Veronica le 13 mars 2024
Ann, Thank you for giving us a 5 out of 5. We hope to see you again when you are in Rapid City.

10/10 Excellent

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mars 2024
Réponse de Veronica le 13 mars 2024
Thank You Brian, for giving us a 5 out of 5. We hope to see you again on your next time in Rapid City.

10/10 Excellent

Amy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Veronica le 27 févr. 2024
Hello Amy, Thank you for taking the time to fill out a review for your stay with us. We greatly appreciate the 10 out of 10. We hope to see you again on your next time in Rapid City.

10/10 Excellent

Marisleysi, Cheyenne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very kind and accommodating, there were some guest that didn’t make the stay to comfortable but that’s not the hotels fault, breakfast was delicious, and even though the hotel is not in the city, it’s a very easy and fast drive to anywhere. Very clean and the pool was my favorite.
Séjour de 2 nuits en février 2024
Réponse de Veronica le 6 févr. 2024
Marisleysi, Thank You for you review for your stay with us. We greatly appreciate the feedback and the 5 out of 5. We hope to see you in the future.

10/10 Excellent

Alan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well maintained and quiet.
Séjour de 2 nuits en janvier 2024
Réponse de Veronica le 29 janv. 2024
Alan, Thank you for the 5 out of 5. We greatly appreciate this and welcome the feedback that you gave. We hope to see you again in the future.

10/10 Excellent

Robin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean nice hotel. Great continental breakfast, a lot of options.
Séjour de 3 nuits en janvier 2024
Réponse de Veronica le 29 janv. 2024
Robin, thank you for the feedback in reference to your stay. Also thank you for the 5 out of 5 we greatly appreciate this.

10/10 Excellent

Randy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location. The lobby was clean and it was easy to check in and out with the hotel staff. The breakfast was very good with great variety. The rooms were well done, quiet and clean. We would stay again.
Séjour de 2 nuits en janvier 2024
Réponse de Veronica le 22 janv. 2024
Hello Randy,Thank you for taking the time to let us know how we did during your stay with us and giving us 5 out of 5. We hope to see you again the next time you are in the Rapid City Area.

10/10 Excellent

Lorrie, fargo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Veronica le 15 janv. 2024
Thank you Lorrie for taking the time to respond in regards to your stay with us. Your feedback is greatly appreciated. We hope to see you again in the future.

10/10 Excellent

Stephen

Séjour de 1 nuit en janvier 2024
Réponse de Veronica le 9 janv. 2024
Hello Stephen, Thank you for taking the time to let us know how your stay was with us. We greatly appreciate the feedback and hope to see you again in the future.

10/10 Excellent

Kelly

Séjour de 1 nuit en janvier 2024
Réponse de Veronica le 9 janv. 2024
Kelly, thank you for taking the time to let us know how your stay was with us. We hope to see you again the next time you are in Rapid City.

8/10 Bien

Maggie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was very nice but the rooms aren’t used regularly in the off season. Our room was just a little dusty and the fridge was not plugged in and took awhile to cool down. We specificallly Booked this property for the spa/hot tub/pool area to entertain our kids on a long road trip and also loosen our backs from a week of skiing and it was not heated. The hot tub was so cold I didn’t even get in and our kids, who usually don’t complain, wouldn’t even swim.
Réponse de Veronica le 8 janv. 2024
Maggie, thank you for taking the time to let us know how your stay was with us. We greatly appreciate the feedback and will be looking into the issues that you have mentioned. We hope to see you again in the future.

10/10 Excellent

Eugenijus

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Veronica le 8 janv. 2024
Hello Eugenijus, Thank you for taking the time to let us know how your stay was with us. We hope to see you when you are in Rapid City again.

2/10 Horrible

Connie

Séjour de 2 nuits en décembre 2023
Réponse de Veronica le 8 janv. 2024
Connie, Thank you for letting us know how your stay was with us. We greatly appreciate the feedback and will be looking into the issues that you had during your stay with us.

8/10 Bien

Jazmine

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2023
Réponse de Veronica le 18 déc. 2023
Jazmine, Thank you for taking the time to let us know how your stay was with us. We hope to see you again

10/10 Excellent

Heaven

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2023
Réponse de Veronica le 18 déc. 2023
Heaven, Thank you for taking the time to let us know how your stay was with us. We greatly appreciate it. We hope to see you again your next time in Rapid City.

10/10 Excellent

Sandra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Veronica le 11 déc. 2023
Sandra, Thank you for taking the time to let us know how your stay was with us. We greatly appreciate the feedback and hope to see you again on your next time thru the Black Hills

10/10 Excellent

Benjamin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Veronica le 11 déc. 2023
Benjamin, Thank you for letting us know how your stay was with us. We take each and everyone of our reviews to heart. Thank You again and hope to see you in the future.

10/10 Excellent

kelly

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
true 5 star. clean, quiet. top-notch breakfast. PERFECT!!!!!!!!!
Séjour de 1 nuit en décembre 2023
Réponse de Veronica le 11 déc. 2023
Kelly, Thank You for taking the time and giving us 5 stars. We greatly appreciate this.

10/10 Excellent

Issa

Séjour de 1 nuit en décembre 2023
Réponse de Veronica le 3 janv. 2024
Thank You Issa for taking the time to let us know how your stay was with us. We appreciate any feedback that we receive and hope to see you again during your next time in Rapid City.

10/10 Excellent

Craig

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Veronica le 11 déc. 2023
Craig, Thank you for giving us 10 out of 10. We hope to see you again on your next time thru Rapid City

10/10 Excellent

Luis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 2 nuits en novembre 2023
Réponse de Veronica le 30 nov. 2023
Thank you for taking the time to tell us about your stay with us. We hope to see you again your next time thru Rapid City.