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Avis sur Agua Caliente Casino Rancho Mirage

4 out of 5
Agua Caliente Casino Rancho Mirage
32-250 Bob Hope Drive, Rancho Mirage, CA

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 733 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 172 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 44 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 23 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 1005." "

9,6/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Gabriel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I came here for the first time for my birthday and had a absolutely great time! I will come back. Love the steakhouse and casino and staff was great!
Séjour de 2 nuits en mai 2024

10/10 Excellent

Nicholas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay. Very well appointed property. Quiet rooms and great amenities, restaurants, and cafe on site.
Séjour de 2 nuits en mars 2024
Réponse de Collin le 23 mai 2024
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Too far from downtown
Séjour de 2 nuits en mai 2024
Réponse de Collin le 23 mai 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

KHAJAG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Collin le 23 mai 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

8/10 Bien

David

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Nice room and pool.
Séjour de 1 nuit en avril 2024
Réponse de Collin le 15 mai 2024
Thank you for the 4-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Anna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Collin le 16 mai 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Shohreh, Van Nuys

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was clean and staff were friendly. The check in was easy. We spend the mothers day weekend there. Even though we arrived early, but they let us check in to our rooms.
Séjour de 1 nuit en mai 2024
Réponse de Collin le 15 mai 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great
Séjour de 1 nuit en mai 2024
Réponse de Collin le 14 mai 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

8/10 Bien

Irina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pretty and convenient for parking, restaurants and elevator to go to the rooms
Séjour de 1 nuit en mai 2024
Réponse de Collin le 14 mai 2024
Thank you for the 4-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Ralph E, NORTH HOLLYWOOD

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We will be coming back!
Séjour de 2 nuits en mai 2024
Réponse de Collin le 14 mai 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

wendy

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great hotel great staff wonderful food, room fabulous
Séjour de 3 nuits en mai 2024
Réponse de Collin le 14 mai 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Collin le 14 mai 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

4/10 Médiocre

Teruyuki, Honolulu

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Collin le 14 mai 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. If you can be more specific regarding your rating, that would be helpful as we want to ensure it is addressed. Once again, thank you, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Jae Ryong, Vista

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel and everyone is very friendly
Séjour de 2 nuits en mai 2024
Réponse de Collin le 10 mai 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

8/10 Bien

Joaquin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Collin le 9 mai 2024
Thank you for the 4-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Doug

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall it was a very pleasant experience, I was a little surprised at the cost of a beer while playing blackjack.
Séjour de 1 nuit en mai 2024
Réponse de Collin le 7 mai 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback, which help us improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Cathy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pool was great!
Séjour de 3 nuits en avril 2024
Réponse de Collin le 4 mai 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

letiesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Collin le 3 mai 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

eric

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Collin le 1 mai 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

8/10 Bien

Yer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice n at the center of where we were heading
Séjour de 2 nuits en avril 2024
Réponse de Collin le 30 avr. 2024
Thank you for the 4-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Judiann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Collin le 30 avr. 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Vanessa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Collin le 30 avr. 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

8/10 Bien

Diane, Albuquerque

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Collin le 30 avr. 2024
Thank you for the 4-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Mario A

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gaming
Séjour de 1 nuit en avril 2024
Réponse de Collin le 27 avr. 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Amalia B.

Séjour de 1 nuit en avril 2024
Réponse de Collin le 14 mai 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Selena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service at check in and check out were great! We arrived early and checked out late, and were still able to enjoy the amenities. Our favorite part of the resort was the pool and staff at wet bar. Also enjoyed our dinners at 360 Sports. Thanks for such a relaxing babgmoon!
Séjour de 2 nuits en avril 2024
Réponse de Collin le 23 avr. 2024
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Hilda

Les points forts : Propreté et équipements
Great place to stay
Séjour de 1 nuit en avril 2024
Réponse de Collin le 23 avr. 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Roza

Voyage en famille
I love staying that property
Séjour de 1 nuit en avril 2024
Réponse de Collin le 23 avr. 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Elisabeth

Séjour de 2 nuits en avril 2024
Réponse de Collin le 9 mai 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is genuinely nice, helpful and professional. I will be back.
Séjour de 1 nuit en avril 2024
Réponse de Collin le 19 avr. 2024
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We look forward to welcoming you back to Agua Caliente.

6/10 Satisfaisant

Sara

Voyage en famille
Les points forts : Équipements
El restaurant de carnes no está buena, a varios nos cayó mal la comida.
Séjour de 2 nuits en avril 2024
Réponse de Collin le 19 avr. 2024
Thank you for the rating; first of all, our sincere apologies. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We appreciate the comments regarding your experience and will share them with our management team.

10/10 Excellent

Susan, Honolulu

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Casino, clean rooms and convenient.
Séjour de 1 nuit en avril 2024
Réponse de Collin le 19 avr. 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Premchand

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
i love that it is now a non smoking casino and it makes a world of difference. i also love that the swimming pool was heated
Séjour de 1 nuit en avril 2024
Réponse de Collin le 18 avr. 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Paul

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great experience staying at the property this weekend. We stayed at the hotel while attending the Coachella festival. We were greeted by Jordan, who was incredibly nice to deal with. He made sure we got into our rooms right away and was very accommodating. He even went out of his way to give us recommendations of bands to see while attending the festival! The rooms were very clean. The staff were all very nice and professional. Overall, we had a great experience and would definitely stay here again. Thanks Jordan!
Séjour de 3 nuits en avril 2024
Réponse de Collin le 17 avr. 2024
Thank you for taking the time to share your feedback regarding your experience. We greatly appreciate the comments regarding your experience and will share them with our team. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Jacob

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Collin le 18 avr. 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

karina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Collin le 17 avr. 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

8/10 Bien

Elizabeth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice concert area
Séjour de 1 nuit en avril 2024
Réponse de Collin le 16 avr. 2024
Thank you for the 4-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

6/10 Satisfaisant

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall we had the best time. Sunshine and a pool, what’s not to like! The cleaning staff was amazing and the turn-down service really appreciated. My only complaint is that the walls must be pretty thin. Our neighbor was yelling/swearing, moaning and shouting all night long! My daughter and I barely slept for two nights in a row. Now and then he was quiet, hence why we didn’t call security or anything. The lack of sleep impacted our stay for sure. And the check out staff only offered their apologies, nothing else. Otherwise I would love to come back again!
Séjour de 3 nuits en avril 2024
Réponse de Collin le 16 avr. 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We greatly appreciate the comments regarding your experience and will share them with our team. Once again, thank you and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Katrina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de Collin le 13 avr. 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

8/10 Bien

Ramandeep

Voyage en couple
Les points forts : Propreté et personnel et service
Staff was great, dining options are great. The room’s headboard could be cleaned better and the sofa but other than that everything was fine :)
Séjour de 2 nuits en avril 2024
Réponse de Collin le 12 avr. 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We greatly appreciate the comments regarding your experience and will share them with our team. Once again, thank you and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

catherine, RIALTO

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very happy with the staff and location and facility
Séjour de 1 nuit en avril 2024
Réponse de Sydney Stravolo le 11 avr. 2024
Thank you for taking the time to provide us with such positive feedback. We are excited to know that you enjoyed your stay! We hope to welcome you back soon!

10/10 Excellent

Jennifer, BAINBRIDGE ISLAND

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is amazing!!!!
Séjour de 2 nuits en mars 2024
Réponse de Collin le 9 avr. 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Lore J

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The rooms are spacious, clean and far exceeded my expectations!
Séjour de 1 nuit en avril 2024
Réponse de Collin le 9 avr. 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Heather, Snohomish

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is clean and well maintained. Staff is friendly and accommodating.
Séjour de 3 nuits en avril 2024
Réponse de Collin le 9 avr. 2024
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Marlene, Whittier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Collin le 9 avr. 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Tina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was amazing! Very clean!
Séjour de 1 nuit en mars 2024
Réponse de Collin le 9 avr. 2024
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Natalya, Irvine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was exceptional and the room was great. Hotel had a clean and modern look and does feel as a resort. It was fairly quiet, though we could still hear people talking in the hallway and a group of bikers exiting highway 10 but it was way quieter than any roadside hotel I stayed at before. We used the pool and hot spa with the towel service, everything was clean and pleasant. The Cafe food was really good as well.
Séjour de 1 nuit en avril 2024
Réponse de Collin le 9 avr. 2024
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Kathleen, Calgary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my stay
Séjour de 3 nuits en mars 2024
Réponse de Eddie le 4 avr. 2024
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Veronica, valley Village

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I recently had the pleasure of staying at Hotel Agua Caliente Resort, Casino, and Spa, and I must say it was a truly wonderful experience from start to finish. The staff were incredibly attentive, ensuring that every need was met with a smile and professionalism.The hotel itself is both beautiful and expansive, offering a luxurious retreat that exceeded my expectations. The rooms were comfortable, well-appointed, and provided all the amenities one could ask for.A special highlight was the casino, where my mother-in-law had an absolutely fantastic time. She was thrilled with the variety of games and the lively atmosphere, making her visit truly memorable.Overall, this was our first time visiting Hotel Agua Caliente, and it certainly won't be our last. I wholeheartedly recommend this resort to anyone looking for a top-notch experience filled with comfort, entertainment, and exceptional service.
Séjour de 2 nuits en avril 2024
Réponse de Eddie le 4 avr. 2024
Thank you for the rating. We greatly appreciate your comments and feedback, which only help us improve our service standards. Your comments will be shared with our management team. We look forward to welcoming you back to Agua Caliente.

10/10 Excellent

Casey

Séjour de 1 nuit en avril 2024
Réponse de Collin le 23 avr. 2024
Thank you for the 5-star rating. We greatly appreciate you taking the time to provide feedback, and we look forward to welcoming you back to Agua Caliente.