Avis
9,2
Merveilleux
9,6/10
Propreté
9,0/10
Personnel et service
9,2/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
Voyage en famille
21 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Mary S- General Manager le 21 mai 2024
I wanted to take a moment to express my gratitude for the review you left for us. Your feedback is incredibly valuable to us and will help us improve our services for all our customers. We appreciate you taking the time to share your thoughts and experiences with us.
8/10 Bien
paul
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
paul
Séjour de 2 nuits en mai 2024
Réponse de Mary S- General Manager le 21 mai 2024
I am writing to express my sincere apologies for falling short of your expectations. We strive to provide the best service possible, and it is clear that we did not meet that standard in your case. The rooms are small, and this is the concept that Hilton chose to build upon. We value all our guests feedback in this aspect.
6/10 Satisfaisant
David, Hingham
18 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
David
Séjour de 3 nuits en février 2024
Réponse de Mary S- General Manager le 21 mai 2024
I am writing to express my sincere apologies for falling short of your expectations. We strive to provide the best service possible, and it is clear that we did not meet that standard in your case.
8/10 Bien
Stacy
Voyage d’affaires
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stacy
Séjour de 5 nuits en mai 2024
Réponse de Mary S- General Manager le 21 mai 2024
I wanted to take a moment to express my gratitude for the review you left for us. Your feedback is incredibly valuable to us and will help us improve our services for all our customers. We appreciate you taking the time to share your thoughts and experiences with us.Unfortunately our location does not have a pool so I do apologize
10/10 Excellent
Callen
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Callen
Séjour de 3 nuits en mai 2024
6/10 Satisfaisant
Diego
9 mai 2024
Diego
Séjour de 4 nuits en avril 2024
Réponse de Mary S- General Manager le 21 mai 2024
I wanted to reach out to express my sincere apologies for not meeting your expectations. It is always our goal to provide accommodations that our guest like and it is disappointing to hear that we fell short in your case.I will let the brand know of your concerns.
10/10 Excellent
Shawn
4 mai 2024
Shawn
Séjour de 1 nuit en avril 2024
10/10 Excellent
William
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en avril 2024
10/10 Excellent
Robert
Voyage d’affaires, Voyage en couple
2 mai 2024
Les points forts : Équipements
Robert
Séjour de 2 nuits en avril 2024
Réponse de Mary S- General Manager le 21 mai 2024
I wanted to take a moment to express my gratitude for your honest review of our hotel. Your feedback is invaluable to us as we strive to provide the best possible experience for our customers an we pride ourselves on the cleanliness of the whole hotelWe appreciate the time and effort you took to share your thoughts and opinions with us
10/10 Excellent
Cody
2 mai 2024
Cody
Séjour de 1 nuit en mai 2024
10/10 Excellent
Lynnette
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lynnette
Séjour de 1 nuit en avril 2024
Réponse de Mary S- General Manager le 21 mai 2024
I wanted to take a moment to express my gratitude for your honest review of our hotel. Your feedback is invaluable to us as we strive to improve and provide the best possible experience for our customers.We appreciate the time and effort you took to share your thoughts and opinions with us
10/10 Excellent
Lynnette
Voyage avec des animaux de compagnie
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lynnette
Séjour de 1 nuit en avril 2024
Réponse de Mary S- General Manager le 25 avr. 2024
It was our pleasure to have you as a guest and we strive to make the hotel your home away from home. Thank you for your review and we hope to see you again.
2/10 Horrible
Tracey Allyson
23 avr. 2024
Les points faibles : Personnel et service
Tracey Allyson
Séjour de 1 nuit en avril 2024
Réponse de Mary S- General Manager le 25 avr. 2024
As a team, we take all feedback seriously and are committed to addressing any concerns that arise.We understand the importance of providing a positive experience for our customers, and we are working diligently to rectify the situation. We value your input and would appreciate the opportunity to discuss this matter further in order to find a resolution that meets your satisfaction.Please feel free to reach out to me directly at the hotel to discuss this matter further. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.
10/10 Excellent
Jeanne
Voyage en famille
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeanne
Séjour de 1 nuit en avril 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests
10/10 Excellent
Alex
Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alex
Séjour de 3 nuits en avril 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests
4/10 Médiocre
Geeta
Voyage en famille
15 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Geeta
Séjour de 1 nuit en avril 2024
Réponse de Mary S- General Manager le 15 avr. 2024
Please accept my apologies for this as this is not how I want my guests to feel. I will address this with the staff immediately.Thank you for the valuable feedback.
4/10 Médiocre
Brian
9 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en avril 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I am terribly sorry about the experience that you had during your stay. Although we do not have maintenance staffed overnight I can see the difficulties that you had incurred and I will take corrective measures to make sure this does not happen again..
10/10 Excellent
DIVIS
7 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
DIVIS
Séjour de 1 nuit en mars 2024
Réponse de Mary S- General Manager le 9 avr. 2024
Thank you for your honest review. We value all feedback and hope to see you again.
10/10 Excellent
Kathryn
Voyage avec des animaux de compagnie, Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathryn
Séjour de 3 nuits en mars 2024
Réponse de Mary S- General Manager le 15 avr. 2024
Thank you for your feedback and we are pleased to hear that you enjoyed your stay here in Chapel Hill. Please come and visit us again should you return to the area
8/10 Bien
Karen
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karen
Séjour de 1 nuit en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests
10/10 Excellent
Roland
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roland
Séjour de 3 nuits en avril 2024
Réponse de Mary S- General Manager le 15 avr. 2024
I am happy to hear that you had a good experience, with the exception of the housekeeping issue. This is not the standard at this location and will speak to housekeeping manager about this so that it can be resolved. Thank you for the honest feedback.
2/10 Horrible
Craig
6 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Craig
Séjour de 4 nuits en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
As a team, we take all feedback seriously and are committed to addressing any concerns that arise.We understand the importance of providing a positive experience for our customers, and we are working diligently to rectify the situation. We value your input and would appreciate the opportunity to discuss this matter further in order to find a resolution that meets your satisfaction.Please feel free to reach out to me directly at the hotel to discuss this matter further. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.
8/10 Bien
Karen
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karen
Séjour de 1 nuit en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests
10/10 Excellent
Ann
Voyage en famille
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ann
Séjour de 1 nuit en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
We would like to express our sincere gratitude for choosing to stay with us during your recent visit. It was a pleasure to have you as our guest, and we hope that you had a comfortable and enjoyable stay.At Tru , we strive to provide the best possible experience for our guests, and your feedback is incredibly valuable to us. We would love to hear about your experience and any suggestions you may have for how we can improve our services.
6/10 Satisfaisant
Bingdong
24 mars 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Bingdong
Séjour de 2 nuits en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests
8/10 Bien
Mik
24 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Mik
Séjour de 3 nuits en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests
8/10 Bien
Julie, Centennial
22 mars 2024
Julie
Séjour de 1 nuit en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests
10/10 Excellent
eleanor
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
eleanor
Séjour de 1 nuit en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests
8/10 Bien
Allyna
Voyage en famille
11 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Allyna
Séjour de 1 nuit en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I apologize for the uncomfortable stay you experienced during your recent visit. It is important to us that our guests feel comfortable and well taken care of, and it is clear that we fell short of that standard during your stay.We are taking your feedback seriously and will be addressing the issues you encountered to ensure that no other guests have a similar experience in the future. Your satisfaction is our top priority, and we are committed to making things right.
8/10 Bien
David
Voyage en couple
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
Thank you David for your review. I am happy to hear that you were happy with your stay and room size.Please come and see us again should you needs arise.
10/10 Excellent
Lynndie
Voyage en famille, Voyage en couple
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lynndie
Séjour de 1 nuit en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
We would like to express our sincere gratitude for choosing to stay with us during your recent visit. It was a pleasure to have you as our guest, and we hope that you had a comfortable and enjoyable stay.At Tru by Hilton Chapel Hill, we strive to provide the best possible experience for our guests, and your feedback is incredibly valuable to us. We would love to hear about your experience and any suggestions you may have for how we can improve our services.
8/10 Bien
Henry
Voyage en couple
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Henry
Séjour de 1 nuit en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience. I am happy to know that or location fit your needs.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests
8/10 Bien
Barbara, King William
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Barbara
Séjour de 2 nuits en février 2024
Réponse de Mary S- General Manager le 25 avr. 2024
Thank you Barbara for your feedback. I hope that your stay was what you expected it to be and we are happy to know that you enjoyed your stay with us here in Chapel Hill.
8/10 Bien
Nina, Virginia Beach
Voyage en famille
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nina
Séjour de 2 nuits en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
We are happy to know that the location fit your needs and that you were met with courtesy and kindness. We strive to give our best customers the best experience possible.Thank you for your business and positive feedback
8/10 Bien
Pamela
Voyage en famille
27 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Convenient location & clean
Pamela
Séjour de 1 nuit en février 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I am happy to know that you had a good stay with us in Chapel Hill. I will address the concerns that you have shared about the front desk staff as I want my guests to feel comfortable and welcome while they are here. Please accept my apologies for this interaction and I will ensure that it will not happen again.
10/10 Excellent
Richard, Dandridge
Voyage en famille
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en février 2024
Réponse de Mary S- General Manager le 25 avr. 2024
Thank you Richard for the feedback. I hope that your stay was what you had expected and slept well. We appreciate you as a guest and hope that you will return to see us again should you be in the area.
10/10 Excellent
Winter
Voyage en famille
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Winter
Séjour de 3 nuits en février 2024
Réponse de Mary S- General Manager le 15 avr. 2024
Thank you for the feed back and appreciate your honesty. We strive to give the best service to all of our guests and I will pass this information along to Sam.
10/10 Excellent
Trisha
Voyage en famille
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Trisha
Séjour de 1 nuit en février 2024
Réponse de Mary S- General Manager le 25 avr. 2024
Thank you so much for you r honest feedback and your patronage. We hope that you enjoyed your stay with us in Chapel HIll.
10/10 Excellent
Lisa
Voyage en famille
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly Recommended
Lisa
Séjour de 2 nuits en février 2024
10/10 Excellent
Marianne
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Surprisingly nice
Marianne
Séjour de 1 nuit en février 2024
10/10 Excellent
Jacqueline
22 févr. 2024
Jacqueline
Séjour de 3 nuits en février 2024
Réponse de Mary S- General Manager le 25 avr. 2024
We would like to express our sincere gratitude for choosing to stay with us during your recent visit. It was a pleasure to have you as our guest, and we hope that you had a comfortable and enjoyable stay.At Tru, we strive to provide the best possible experience for our guests, and your feedback is incredibly valuable to us. We would love to hear about your experience and any suggestions you may have for how we can improve our services.
6/10 Satisfaisant
Wayne
Voyage en couple
18 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Wayne
Séjour de 1 nuit en février 2024
Réponse de Mary S- General Manager le 18 févr. 2024
I am sorry to hear that you had a less then great experience. Please reach out to the hotel and let us know what could have been done better for you to have a better experience
8/10 Bien
Brooke
12 févr. 2024
Brooke
Séjour de 1 nuit en février 2024
10/10 Excellent
Michelle
9 févr. 2024
Michelle
Séjour de 1 nuit en février 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests
10/10 Excellent
Allyson
8 févr. 2024
Allyson
Séjour de 2 nuits en février 2024
10/10 Excellent
Erin
3 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Erin
Séjour de 2 nuits en février 2024
10/10 Excellent
Kevin
31 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kevin
Séjour de 3 nuits en janvier 2024
10/10 Excellent
Kevin
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kevin
Séjour de 3 nuits en janvier 2024
6/10 Satisfaisant
Jamie
26 janv. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Jamie
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Christina, Welcome
25 janv. 2024
Les points forts : Propreté
Christina
Séjour de 2 nuits en décembre 2023