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Avis sur Sonesta Select Raleigh Durham Airport Morrisville

3 out of 5
Sonesta Select Raleigh Durham Airport Morrisville
2001 Hospitality Ct, Morrisville, NC

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 567 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 254 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 86 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 52 avis sur 1002." "

8,8/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Pierre

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel très propre, staff sympa, Endroit un peu isolé
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 2 févr. 2024
Pierre, merci pour tes gentils mots. Nous sommes ravis d'apprendre que vous avez trouvé le Sonesta Select Raleigh Durham Airport Morrisville impeccablement propre et les membres de notre équipe agréables. Vos commentaires concernant notre emplacement ont également été pris en compte et nous espérons qu'ils n'ont pas gêné votre expérience globale. Au plaisir de vous accueillir à nouveau lors de votre prochaine visite.

10/10 Excellent

Chantal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No comment
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 30 janv. 2024
Chantal, thank you for choosing Sonesta Select Raleigh Durham Airport Morrisville and sharing your high rating. We hope to welcome you back soon!

8/10 Bien

Genevieve, Pierrefonds

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good price-quality, nice room
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 16 janv. 2024
Genevieve, thank you for sharing your thoughts on your stay at Sonesta Select Raleigh Durham Airport Morrisville. We're delighted you appreciated both the competitive pricing and our tastefully-decorated rooms. We trust we'll see you again in the future for another enjoyable stay.

10/10 Excellent

Raychel

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice lobby and amenities. Room is clean. Pool was closed until June which is why we booked it so that was a disappointment. We have a 4 year old we needed to try to wear out after a long drive. Otherwise everything was good.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 22 mai 2024
Raychel, thank you for sharing your experience at Sonesta Select Raleigh Durham Airport Morrisville. We're glad you enjoyed the lobby, amenities, and found your room to be clean. We're sorry for the inconvenience regarding the pool's availability. It's wonderful to know that everything else met your expectations. We hope to welcome you and your family back again soon.

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was very clean! Staff was wonderful! Will stay again!!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Linda, thank you for your wonderful review! The team at Sonesta Select Raleigh Durham Airport Morrisville is thrilled you enjoyed your clean surroundings and found our colleagues accommodating. We look forward to your next stay!

10/10 Excellent

Barry, bremerton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff is great! Always ready to help you no matter day or night.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Barry,Thank you for your kind words about the team members at Sonesta Select Raleigh Durham Airport Morrisville. They're dedicated to providing exceptional service at all hours. We're thrilled to hear about your positive experience and look forward to your next visit!

10/10 Excellent

Barry, bremerton

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great people and location. Parked our van tjere for 5 days while on a trip and never worried about it
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Barry, thank you for your wonderful feedback. The team at Sonesta Select Raleigh Durham Airport Morrisville is delighted to know you enjoyed your stay and found our location convenient. We're glad you felt at ease leaving your van with us. We're looking forward to welcoming you back soon!

10/10 Excellent

Silvana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location. Nice room. Friendly staff
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 19 mai 2024
Silvana, thank you for your kind review! We're delighted to hear you enjoyed the convenient location, pleasant room, and our friendly team members at Sonesta Select Raleigh Durham Airport Morrisville. We're looking forward to welcoming you back!

10/10 Excellent

CARRIE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect for a last minute stay. We needed a room for one night after hours of delays at the airport. Sonesta was close and convenient.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 19 mai 2024
Hello Carrie,Sonesta Select Raleigh Durham Airport Morrisville is thrilled to hear that we could provide a comfortable and convenient stay for you during your travel delays. We understand how important it is to find a dependable place to rest after a long day. We're looking forward to welcoming you back whenever your travels bring you to the area again!

2/10 Horrible

Delano, North Charleston

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 19 mai 2024
We appreciate the feedback, Delano.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

8/10 Bien

Dennis

Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 19 mai 2024
Dennis, thank you for your recent stay at Sonesta Select Raleigh Durham Airport Morrisville. We're glad to hear you had a positive experience. Our team members look forward to serving you again soon. Safe travels!

10/10 Excellent

Relana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed staying at Sonesta, the lobby was nice and comfortable, the rooms were high quality and the area surrounding the hotel was perfect for walking our dogs.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 17 mai 2024
Relana, thank you for your wonderful feedback! Sonesta Select Raleigh Durham Airport Morrisville is pleased to hear you enjoyed our comfortable lobby and high-quality rooms. It's great to know the surrounding area was perfect for walking your dogs. We look forward to your next visit!

10/10 Excellent

Robert, 479 Harbor View Drive

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location to use airport.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 16 mai 2024
Robert, thank you for highlighting the convenient location of Sonesta Select Raleigh Durham Airport Morrisville. We're glad it suited your travel needs. We look forward to your next stay!

10/10 Excellent

Cindy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Customer Service le 17 mai 2024
Cindy, thank you for your feedback! The team at Sonesta Select Raleigh Durham Airport Morrisville is delighted you enjoyed your stay. We hope to welcome you back soon!

10/10 Excellent

Cynthia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was kind and helpful and courteous. Would definitely stay here again. Close to the airport
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 15 mai 2024
Cynthia, thank you for your wonderful review of Sonesta Select Raleigh Durham Airport Morrisville. The team is thrilled to hear you found everyone kind, helpful, and courteous. We're glad the location was convenient for you. We look forward to welcoming you back in the future!

10/10 Excellent

Torey

Les points forts : Équipements
Great hotel and staff
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Torey, it's wonderful to hear you had a great stay at the Sonesta Select Raleigh Durham Airport Morrisville. We're thrilled that our team members left a lasting impression. We look forward to welcoming you back in the future.

10/10 Excellent

Katie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service and was very clean.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
Katie, it's delightful to know you appreciated the high level of customer service and cleanliness at Sonesta Select Raleigh Durham Airport Morrisville. Our team members always strive to provide a cozy and immaculate environment for our guests. We look forward to hosting you again soon.

10/10 Excellent

Rhela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Rhela, thank you for taking the time to rate your stay at Sonesta Select Raleigh Durham Airport Morrisville. We appreciate your strong endorsement and it brings us joy to learn that your experience was exceptional. We look forward to welcoming you back for another pleasant stay soon!

8/10 Bien

Geri

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Here’s the one good thing: the bed was comfortable, and the blackout curtains blocked all the light and enough of the airplane noise that I had a good night of sleep. The rest was pretty poor: no dining facilities, no bar, pool closed even though the temperature was above 80. No breakfast. No easily and safely accessible restaurant if you don’t have a car. About as barebones as you can get and still call it a hotel.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Geri, thank you for sharing your thoughts on your recent stay with us. We're glad to hear that you found comfort in your sleep accommodations and that the curtains served their purpose well. We do understand, however, the concerns regarding amenity availability. Please note this may occasionally change based on the season and local health guidelines. Rest assured, your feedback is pivotal in making amendments and improvements. We always stride to provide a range of services for our guests and regret to hear about your experience. We hope to have the opportunity to rectify this with you in a future stay.

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a good airport hotel
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Brian, thank you for the great review. We're delighted you found Sonesta Select Raleigh Durham Airport Morrisville to be a good choice for airport accommodations. We hope to welcome you back in the future for another pleasant stay.

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was clean and comfortably large with everything we needed. Check in and out was simple and transportation to the airport was on time and courteous. Would recommend this place for anyone.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 11 mai 2024
Patricia, it's wonderful to know you found your stay at Sonesta Select Raleigh Durham Airport Morrisville satisfactory and convenient. We're pleased that you appreciated the cleanliness and spaciousness of your room, as well as the punctuality and courteousness of our transportation service. Your kind recommendation means a lot to us. We look forward to serving you again in the future.

4/10 Médiocre

Amanda

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Customer Service le 10 mai 2024
Amanda, it appears you didn't have the experience we aim to provide for our guests. We truly value your feedback and invite you to share any concerns or areas where we might improve. We're committed to continuing our efforts to meet our guests' expectations.

10/10 Excellent

Badel, Bayamon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 9 mai 2024
Badel, it's great to know that you had an exceptional stay at Sonesta Select Raleigh Durham Airport Morrisville. Our team values your feedback and we're very pleased to have met your expectations. Looking forward to hosting you again in the future.

8/10 Bien

Virginia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the airport and free shuttle - perfect last minute stay after missing a flight.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Virginia, we're delighted to hear that Sonesta Select Raleigh Durham Airport Morrisville was able to provide the convenience you needed during your last-minute stay. We understand how important it is to have easy access to airport transportation. Thank you for sharing your experience, and we hope to accommodate you again during your future travels.

6/10 Satisfaisant

Danielle

Les points faibles : Infrastructures et conditions de l’hébergement
The room was clean but the common areas were run down. Carpets were very dirty.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Danielle, we appreciate you taking the time to share your feedback. It's good to hear that you enjoyed a clean room during your stay. Regarding your notes about the general areas, we are continually working on maintenance and cleanliness to ensure our facilities uphold high standards. We hope to deliver a more satisfying experience the next time you visit.

10/10 Excellent

LISA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice stay.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Lisa, we're thrilled to hear you had a pleasant stay at Sonesta Select Raleigh Durham Airport Morrisville. We strive to provide our guests with exceptional experiences, and it's delightful to know we met those standards for you. Your words are greatly appreciated, and we look forward to welcoming you back in the near future.

10/10 Excellent

William

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, quiet safe room, offering shuttle and parking. Works for me, super close to RDU.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
William, thank you for sharing your positive experience at Sonesta Select Raleigh Durham Airport Morrisville. We're thrilled to know our cleanliness, quietness, and shuttle service added convenience to your stay. Our proximity to the airport is indeed a bonus for most of our guests. We can't wait to welcome you back when your travels bring you this way again.

8/10 Bien

Dianna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking is far from front entrance and the side entrances could be unsafe at night because they’re out of view. $150 deposit is also a bit much.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Dianna, thanks for taking the time to share your feedback from your stay at Sonesta Select Raleigh Durham Airport Morrisville. We're glad to hear that your overall experience was positive. However, we take your concerns about the distance between the parking and the entrance, as well as the feeling of safety, seriously. Our team is continuously striving to make improvements based upon guest feedback. Please note our security deposit policy is standard across many hotels and is fully refunded post checkouts once we ascertain there are no incidental charges. We hope to have the chance to serve you again in the future.

10/10 Excellent

Jennifer Jahaira

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and helpful staff! Room was nice and clean !
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 6 mai 2024
Jennifer, thank you for sharing your wonderful experience at the Sonesta Select Raleigh Durham Airport Morrisville. We're thrilled to hear that our team members were helpful and that you appreciated the cleanliness of your room. We look forward to welcoming you again on your next visit.

8/10 Bien

Charlie

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, close to airport. I loved that. Didnt like the fact the room didn't have a microwave or icebucket.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 6 mai 2024
Charlie, thank you for choosing to stay at Sonesta Select Raleigh Durham Airport Morrisville. We're pleased to hear that our proximity to the airport met your needs. We appreciate your feedback regarding the room amenities, and we'll ensure it’s forwarded to the relevant departments for consideration. It's our hope to make your next visit even more pleasant.

10/10 Excellent

Madison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 5 mai 2024
Thanks for the perfect rating, Madison!We're pleased to hear that you have fully enjoyed your stay at Sonesta Select Raleigh Durham Airport Morrisville, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Mario

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Amanda

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel was okay but forensics was there and we asked if everything was okay and they said nothing to worry about. Leaving a very uncomfortable feeling.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Amanda, thank you for your feedback. We understand that during your stay there may have been a degree of discomfort due to certain circumstances. Rest assured, the welfare of our guests is always our top priority and any concerns were well-handled without any disruption to guest experience. We hope you'll consider us for future visits, where we can strive to provide a more seamless stay.

10/10 Excellent

April

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Clean and comfortable
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
April, it's wonderful to know that you found Sonesta Select Raleigh Durham Airport Morrisville to be neat and welcoming. This is exactly the standard we strive for! We hope your travels bring you back our way soon.

10/10 Excellent

Michael

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
Thank you for sharing, Michael!At Sonesta Select Raleigh Durham Airport Morrisville, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

6/10 Satisfaisant

Sherer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff did not like that I arrived early even though I was willing to wait.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Sherer, thank you for sharing your experience. It seems there may have been some misunderstanding regarding your early arrival. We assure you it's typically not a problem for guests to arrive early, but sometimes due to the hotel's operational needs, guests may be asked to wait. Your willingness to cooperate is appreciated, and we hope your future experiences with our team members will be smoother.

4/10 Médiocre

Nicole

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The property was nice, the rooms clean, the staff was courteous, how ever when we arrived at 5:30 p.m. they did not have a room open for us. Check in is 4:00 p.m. We had driven up for a play in the area that started at 7:00 p.m. and needed to get ready. After waiting a half hour for a room, we were placed between a barking dog on one side and a yelling couple on the other. I immediately asked to be moved to another room, but was told there weren't any other options. I had to contact Expedia on the way to our event to get moved to another room. After our event we returned to the hotel and were given an upgraded room on the 4th floor that was quiet. I think overall the lack of proper staffing (cleaning crew/on site management) was the issue that made our stay an extremely stressful situation. I travel regularly and have never had this problem elsewhere.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Nicole, thank you for sharing your experience. While it's beneficial to hear that you found the property pleasing and our team members polite, we acknowledge your less than ideal experience at check-in and with room allocation. Rest assured, prompt check-in and a peaceful stay are essential aspects of our service which seem not to have met your expectations this time. We'll analyze your feedback regarding our team's coordination to improve our guest experience. Despite this, it's encouraging that you were ultimately provided with a quieter, upgraded room. This incident certainly does not reflect our usual standards and we hope you would give us another chance to make your stay seamless and comfortable.

6/10 Satisfaisant

Rina, Stockton

Les points faibles : Propreté
I was scared and I buy my reservation with Expedia they give me the last room in the 3 floor and I ask and they said is the last one we have and the hotel was empty. Hair blow doesn’t work never again bad bad
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Rina, your feedback is valuable and we appreciate you sharing your recent experience. We understand your concerns about the room allocation and regret any inconvenience caused by the malfunctioning hairdryer. Our team members make every effort to ensure guest satisfaction, and we want every guest to have the most comfortable stay possible. We're always open to hearing feedback to improve our guests' experiences in the future. We hope to have the opportunity to welcome you back and make a more positive impression on you.

10/10 Excellent

Terri

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Conveniently located to airport. Shuttle was convenient and reliable.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 avr. 2024
Terri, it's fantastic you found the Sonesta Select Raleigh Durham Airport Morrisville to be perfectly situated for your needs. We're pleased our reliable shuttle service added to your convenience. We greatly appreciate your positive remarks and hope to see you again soon.

10/10 Excellent

elaine, pinehurst

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quick friendly checkin, park at hotel and free shuttle to airport.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 19 avr. 2024
Elaine, thank you for your praise of Sonesta Select Raleigh Durham Airport Morrisville. We are thrilled that our quick check-in and complimentary airport shuttle service provided convenience during your stay. It was our pleasure to host you and we hope to welcome you back soon.

10/10 Excellent

mitchell

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great room
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 19 avr. 2024
Mitchell, thank you for your feedback. We are thrilled to hear that you found our rooms at the Sonesta Select Raleigh Durham Airport Morrisville to your liking. We hope to welcome you back in the future.

10/10 Excellent

jeanne

Voyage en couple
Les points forts : Équipements
All was great
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 18 avr. 2024
Jeanne, we're thrilled to hear your stay at Sonesta Select Raleigh Durham Airport Morrisville was a positive one. It brings us joy to know everything meets your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Arnold

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every thing was fine and I will stay there again
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Arnold, thank you for sharing your commendations of Sonesta Select Raleigh Durham Airport Morrisville. It's wonderful to know everything surpassed your expectations and you're planning on returning. We eagerly await your next visit!

10/10 Excellent

Fraser

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good for airport and helpful staff
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Fraser, it warms us to hear that you found Sonesta Select Raleigh Durham Airport Morrisville to be well-located for airport convenience, and that our team members were beneficial in your experience. We appreciate your positive feedback and look forward to serving your hospitality needs again in the near future.

10/10 Excellent

Dava

Voyage en famille
Les points forts : Personnel et service
Only stayed 1 night. Very convenient to Raleigh Durham Airport
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Thanks for the perfect rating, Dava! We can't wait to see you again soon for another amazing experience at Sonesta Select Raleigh Durham Airport Morrisville. Have a great day!

10/10 Excellent

Racia

Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 4 mai 2024
Racia, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Sonesta Select Raleigh Durham Airport Morrisville!

6/10 Satisfaisant

George, Canton

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
George, it's clear from your rating that your stay didn't fully meet your expectations. We welcome any further comments or suggestions you may have in order to enhance your next experience with us. We hope we'll have the opportunity to better serve you in the future.

6/10 Satisfaisant

Nancy L

Voyage en famille
Les points faibles : Personnel et service
Very noisy early Friday morning with lawn mowers and maintenance. Not super clean, no place to eat. Just disappointing in general.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Nancy L, it's disheartening to read your recent visit didn't meet your expectations. We understand the inconvenience noise disturbances can cause and regret you found some areas needing improvement in cleanliness. While our hotel does not house a restaurant, we are more than happy to recommend local eateries nearby. Despite the shortcomings, we hope to have a chance to impart a more satisfying experience in the future.

8/10 Bien

William, Durham

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Just off Interstate 40. Easy access for travelers or Business travel.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
William, we appreciate your review indicating the ease of accessibility at Sonesta Select Raleigh Durham Airport Morrisville. Knowing that our location perfectly suits the needs of travelers and business guests brings us great joy. We hope your next stay with us will be equally convenient and enjoyable.

8/10 Bien

SHARLEKA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wish they had breakfast options for guest. Only tea snd coffee was available.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 13 avr. 2024
Sharleka, it's great to have your feedback about your recent stay at Sonesta Select Raleigh Durham Airport Morrisville. It's unfortunate that our current breakfast offerings didn't meet your expectations. Rest assured that we're continuously working to improve our services, and we'll take your comment into consideration for future improvements. We hope you'll choose us again for your next visit.