Property is fresh and clean and beautifully decorated. The room as lovely and had a forest view. However, the lounge did not open until 5:30 pm and there was a line to get in. Also, they were in charge of serving a limited menu as the dining room was closed. There were onlly 2 staff, and they were absolutely overwhelmed. People were getting rude and angry. One server completly disappeared for while. My burger was served overcooked and the fries were palatable. We were not part of the convention group staying there, but were looking forward to a nice dinner after a harrowing day at the hospital. Front desk staff were friendly and efficient. Check out was easy.
We are regular travelers to Chapel Hill and the triangle to see children and attend various events. Our stay at the Rizzo is consistently excellent, in terms of staff, property, cleanliness, excellence in rooms and a quiet retreat out of the pace and hectic mess of the triangle! We also have found room rates to be incredibly affordable unless itâs a graduation or ball game weekend. We will always be regulars at the Rizzo!
Beautiful property. Fantastic amenities - only thing is the pool was taken over by kids playing football. I donât think they were even guests at the hotel so my kids and I couldnât use the pool which was the main reason I booked the hotel.
Decent hotel despite how confusing the floor plan can be. Sadly enough when we arrived the room that we were assigned was dirty and had not been cleaned. They made the transition to another room painless.