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Avis sur Homewood Suites Raleigh-Durham Airport

3 out of 5
Homewood Suites Raleigh-Durham Airport
4603 Central Park Dr, Durham, NC

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 254 avis sur 422." "
Note des voyageurs de 8 (Bien), d’après 105 avis sur 422." "
Note des voyageurs de 6 (Satisfaisant), d’après 36 avis sur 422." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 422." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 422." "

8,8/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is perfect! Staffs were so nice our room is clean and comfy we enjoyed our stay and we slept good
Séjour de 1 nuit en mai 2024

10/10 Excellent

sarah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great family hotel
Séjour de 1 nuit en mai 2024

10/10 Excellent

Destany

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was so amazing
Séjour de 2 nuits en mai 2024

8/10 Bien

Naima

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jeannette, Lexington

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

JOSE

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very attentive and the room was excellent
Séjour de 1 nuit en mai 2024

10/10 Excellent

Dawn

Super clean and the staff went above and beyond. Highly recommend this hotel.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Yaroslav

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Receptionist Marylin was very friendly and professional. The hotel itself as well as the room are great, newly renovated. The maid could have done a better job by cleaning the coffee maker. Other than that, all is perfect.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

dorothy

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Most of the kitchen equipment did not work the toilet did not flush I had to take the top off to flush toilet no clean towels was there for 3 days and the deposit was too expensive did not notify me of that
Séjour de 3 nuits en avril 2024

8/10 Bien

Dejur

Les points forts : Propreté
The beds was uncomfortable, they come in and clean up our room and replace towels. They have a small lot and breakfast was not worth the wake up. Place was clean and the service was fast.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Daniel, raleigh

Séjour de 1 nuit en mars 2024

8/10 Bien

Vanita G

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had reserved a suite with a king bed, but were given a suite with 2 queens instead. The room was newly renovated and comfortable, but just not what we reserved. It may have been because the hotel is under construction right now. There was lots of construction noise from the time we checked in at 3:00 until about 6:00. There was loud music and talking from the room across the hall when we returned from a concert. We called the front desk about 11:30 and it was taken care of immediately. I think most of the problems were due to construction which is expected to be completed in about a month.
Séjour de 1 nuit en février 2024

10/10 Excellent

Sterling

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great room for the price with a balcony.
Séjour de 2 nuits en janvier 2024
Réponse de Robert A. le 25 janv. 2024
Thank you for your rating and review! We really appreciate it and agree that the balcony rooms are a very nice feature of our property. We look forward to having you back at our hotel soon!

8/10 Bien

Hagr

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is great
Séjour de 1 nuit en janvier 2024
Réponse de Robert A. le 25 janv. 2024
Thank you for your rating and review!

8/10 Bien

Derek

Les points forts : Propreté et infrastructures et conditions de l’hébergement
It was ok
Séjour de 3 nuits en janvier 2024
Réponse de Robert A. le 6 févr. 2024
Thank you for your review!

10/10 Excellent

Jamison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Robert A. le 25 janv. 2024
Thank you for your rating!

6/10 Satisfaisant

Krystle

Les points forts : Personnel et service
Séjour de 2 nuits en décembre 2023
Réponse de Robert A. le 2 janv. 2024
Thank you for your rating!

10/10 Excellent

Kimberly Beth, Philadelphia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The girl at the front desk was super friendly and welcoming which made a fantastic first impression. Room was spotless, great water pressure, perfect location if you’re here for business in the research triangle.
Séjour de 1 nuit en décembre 2023
Réponse de Robert A. le 2 janv. 2024
Thank you so much for your review! We will share these compliments with our staff, and we all hope to see you back at Homewood Suites very soon!

10/10 Excellent

Jerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Willie, at the check-in desk, was very friendly and very helpful in pointing out places for dinner. He was very willing to help if any issues arose.
Séjour de 2 nuits en décembre 2023
Réponse de Robert A. le 2 janv. 2024
Hello from Homewood Suites and thank you for your review! We are so glad that you had an enjoyable stay and that our staff was friendly and helpful. We will pass your notes along to him and our entire staff. Thank you again and we look forward to serving you in the future!

10/10 Excellent

Virginia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Robert A. le 2 janv. 2024
Thank you for your rating!

10/10 Excellent

Sonya

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean and spacious. 2 bedroom suite was perfect for me and my boys!

8/10 Bien

Malia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed at this property with my daughter while visiting Duke University. The hotel itself was convenient to the area of the university. The property itself was great and has a nice breakfast with a large dining area. The hotel room was nice and quiet. Jasmyn was the staff member who checked us in and helped us. She even put in a request for housekeeping for us. Unfortunately, after we came back from a long day outside for college visits and expected to have a clean room to relax in, we found housekeeping did not follow through with the request. Therefore, I had to call the front desk to find out what happened. I could not get an answer and was left to request linens, toilet paper, etc. This is not the expectation I have of a Homewood Suites. I mentioned it again upon checkout, and the front desk staff did not seem to care. She said she would put a message in to the manager, and he would give me a call. Of course, like most places these days, there is no customer service. I still have not received that call, and I was even told by that staff member that I could contact Expedia so they could advocate on my behalf. Seriously??? Why can’t people do their jobs and actually rectify the situation? So, while this Homewood Suites was a decent place to stay, I would think twice because of the lack of customer service especially being a Hilton Honors member.
Séjour de 2 nuits en novembre 2023
Réponse de Robert A. le 30 nov. 2023
Hello and greetings from Homewood Suites! Thank you for your review. We appreciate all guest feedback as it assists us in places we can improve in the future. I apologize that your housekeeping service was missed, we will review this with our staff. We never want to miss any aspects of you having a great experience. Thank you again for your notes and we look forward to serving you in the future!

10/10 Excellent

Sandra

Voyage en famille
Séjour de 2 nuits en novembre 2023
Réponse de Robert A. le 21 nov. 2023
Thank you for your rating!

8/10 Bien

Gwendollen

Voyage en famille
Les points forts : Propreté et personnel et service
Everything was great except for the shower head
Séjour de 3 nuits en novembre 2023
Réponse de Robert A. le 14 nov. 2023
Thank you for your review!

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was great
Séjour de 1 nuit en octobre 2023
Réponse de Robert A. le 14 nov. 2023
Thank you for your review!

10/10 Excellent

Worokya

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was so kind and caring. They smiled and it was obvious that they enjoyed their job and understood the assignment.
Séjour de 2 nuits en septembre 2023
Réponse de Robert A. le 2 oct. 2023
Thank you for your review! We will share this with our staff members for sure. We look forward to serving you in the future!

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was part of our anniversary getaway. Thank you.
Séjour de 2 nuits en septembre 2023
Réponse de Robert A. le 26 sept. 2023
Thank you for your rating and review! Happy Anniversary as well! I'm glad the hotel was enjoyable; we look forward to serving you in the future.

10/10 Excellent

MANUEL

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Robert A. le 26 sept. 2023
Thank you for your rating!

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great local overnight
A quick overnight local to our home and this place was great. We asked for a room away from others as we were traveling with two small kids and our dog and they accommodated so well. We heard— and hopefully disturbed!— no one! The suite was huge and well appointed. Bed comfy. Everything clean!
Séjour de 1 nuit en septembre 2023
Réponse de Robert A. le 20 sept. 2023
Greetings from Homewood Suites and thank you for your review! We greatly appreciate your feedback and will share these notes with our staff. We are so glad that you found our hotel to be enjoyable and we look forward to serving you in the future!

8/10 Bien

RAMA Krishna, Spokane Valley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast is very poor, there is not even waffers on weekdays.
Réponse de Robert A. le 6 sept. 2023
Hello from Homewood Suites RTP and thank you for your review. We appreciate you staying with us and providing feedback, it helps us to continually improve. We typically rotate some of our breakfast items to give variety to our multi-night guests. But we don't want you or anyone to miss out on your favorite items either! We will check on our schedule and look to increase the waffle frequency - we know it is a favorite for many! Thank you again for staying with us, we look forward to serving you in the future!

10/10 Excellent

Rich

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Guys at the front desk & shuttle were the best - very congenial & accommodating. Room was clean & nice (great for families..lots of space). Breakfast Only complaint- please steam-clean the carpets!
Séjour de 1 nuit en septembre 2023
Réponse de Robert A. le 6 sept. 2023
Thank you for your review! We are very glad that you enjoyed our staff and hotel!

10/10 Excellent

Diego A

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the room was amazing
Séjour de 1 nuit en août 2023
Réponse de Robert A. le 6 sept. 2023
Thank you for your review and rating!

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Rooms are tired. Sofa uncomfortable, carpet worn, peeling paint in bathrooms. We are at this property monthly and it's the same in every room.That said, staff are very nice and accommodating, the common areas are well kept.
Séjour de 4 nuits en août 2023
Réponse de Robert A. le 6 sept. 2023
Greetings from Homewood Suites RTP and thank you for your review! We appreciate your feedback and are very glad that you enjoyed our staff. We are in the planning process of a renovation that will upgrade many of the items in our rooms. We will post the dates when they are set and are certain you will enjoy our new product very soon. Thank you again, we look forward to serving you in the future!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Robert A. le 6 sept. 2023
Thank you for your rating!

8/10 Bien

Geoff

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en août 2023
Réponse de Robert A. le 7 août 2023
Thank you for your rating!

10/10 Excellent

Jennifer

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and my room is lovely. I appreciate that they have recycling on every floor and rach of the rooms!
Séjour de 1 nuit en août 2023
Réponse de Robert A. le 7 août 2023
Thank you for your review! We look forward to serving you in the future!

6/10 Satisfaisant

S N

Voyage en famille
Les points faibles : Personnel et service
Average at best
The front desk guy I talked to on the phone prior to arrival was super friendly and made me excited to stay there. The check-in staff, however, was not friendly. Our room for 6 had two towels and when I asked for more, the request was not well received. I had to explain why we needed more towels. Six people are not sharing bath towels. Rude breakfast staff. Alarms going off in the night (not the hotel’s fault… some kids pulled the alarm and broke it. Just an unfortunate event) Pull out bed wouldn’t come out. Had to request help to bend the bars so it would open (we have a similar pull-out at home and are familiar with what it takes to open one) Swimming pool was disgusting due to soggy exploded diapers. This is not the hotel’s issue, but rather, hotel guests. Large Costco sized bottles of alcohol were being serving from by hotel guests and they were so drunk. Glass shouldn’t be in the pool area. Again, this was a guest problem, not staff. Hotel attracts the riff raff.
Séjour de 2 nuits en juillet 2023
Réponse de Robert A. le 7 août 2023
Greetings from Homewood Suites RDU and thank you for your review! We apologize that your stay was not as comfortable as we would all would have expected. We are completing our plans for a hotel refurbishment later this year that will upgrade and enhance our current furnishings. We will update this site with dates once they are fully determined. We will also review your notes with our staff. We can and will use your notes to improve the areas you have noted. Thank you again for your feedback!

10/10 Excellent

Paul D

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
9
One of the few places that we have ever stayed at that had clean floors. No carpet. Comfortable clean bed.
Séjour de 1 nuit en juillet 2023
Réponse de Robert A. le 7 août 2023
Thank you for your review! We are glad you found our hotel to be clean and comfortable for your stay.

10/10 Excellent

Miichael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great Staff. Totally available for whatever needs!!!
Séjour de 2 nuits en juillet 2023
Réponse de Robert le 18 juil. 2023
Thank you for your rating!

10/10 Excellent

Joel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023
Réponse de Robert le 18 juil. 2023
Thank you for your rating!

10/10 Excellent

Tomeca

Séjour de 2 nuits en juin 2023
Réponse de Robert A. le 30 juin 2023
Thank you for your rating!

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Avoid at all cost!
This hotel needs to be renovated. Doors would not lock and stains are everywhere. Do not book this hotel if you want cleanliness.
Séjour de 1 nuit en juin 2023
Réponse de Robert A. le 30 juin 2023
Hello and greetings from Homewood Suites RTP! We appreciate all guest feedback as we can enhance what we are doing well and improve any areas of need. We apologize that you found the hotel in need of renovation. We are in the planning phase of our next improvement and will post the details to this site when the dates are known. Thank you again for you review, we look forward to serving you in the future!

4/10 Médiocre

Philip

Séjour de 1 nuit en juin 2023
Réponse de Robert A. le 30 juin 2023
Thank you for your rating.

8/10 Bien

Jacqueline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoyed the stay on the property.
Séjour de 2 nuits en juin 2023
Réponse de Robert A. le 23 juin 2023
Thank you for your rating and review!

8/10 Bien

Keith

Séjour de 4 nuits en juin 2023
Réponse de Robert A. le 16 juin 2023
Thank you for your rating!

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2023
Réponse de Robert A. le 1 juin 2023
Thank you for your rating!

10/10 Excellent

Diane

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay. Clean rooms, comfortable beds, friendly staff. Breakfast was great. I had two rooms. My daughter traveled with an infant and they provided a crib for baby. I’d stay here again.
Séjour de 3 nuits en mai 2023
Réponse de Robert A. le 1 juin 2023
Greetings from Homewood Suites and thank you for your review! We greatly appreciate you staying here and are very glad that it was enjoyable. We will pass your notes along to our staff and we look forward to serving you in the future!

10/10 Excellent

Becky

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was really nice and helpful. Will stay here again.
Séjour de 4 nuits en mai 2023
Réponse de Robert A. le 1 juin 2023
Thank you so much for your review!

8/10 Bien

Kimberly

Séjour de 3 nuits en mai 2023
Réponse de Robert A. le 1 juin 2023
Thank you for your rating!

10/10 Excellent

Christine

Séjour de 1 nuit en mai 2023
Réponse de Robert A. le 15 mai 2023
Thank you for your rating!