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Avis sur Courtyard by Marriott Chapel Hill

3 out of 5
Courtyard by Marriott Chapel Hill
100 Marriott Way, Chapel Hill, NC

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 623 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 233 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 89 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 33 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 25 avis sur 1003." "

9,2/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Brent

Les points forts : Propreté
Séjour de 4 nuits en avril 2024

10/10 Excellent

Cassandra

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great , nice stay , felt safe
Séjour de 1 nuit en avril 2024

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Efficient check in. Excellent room. Very nice surroundings, i.e., short walking path around property.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Patrice, Springfield

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
One overnight stay, Sat 5pm- Sun 11am next morning. The hotel was clean and welcoming. However, I did have trash in the bathroom trashcan in my room. At check in I was informed of the free breakfast and given the Bistro card showing "Redeemable for One Breakfast Entree & One Grande Coffee of the Day" times it was available, Mon-Fri: 6am-10am Sat & Sun: 6:30am-11am. I went to the Bistro at 10:42am prior to checking out and I was informed that they closed at 10:30. I inquired to the young lady at the bar was this a one time occurrence, she responded, No and proceeded to do what she was doing. I went over to the front desk to check out and brought it to the attention of the front desk personnel that the Bistro card shows breakfast ends at 11am on Sunday. She informed me that, no it's 10:30am. I would like the manager or corporate to be aware to follow through on the services you advertise. Often selecting a hotel is based on the additional amenities offered. Please consider reprinting your Bistro cards or display signage with the correct times of operation. I would stay at this Marriott location again.
Séjour de 1 nuit en avril 2024
Réponse de William Rosales le 25 avr. 2024
Dear Patrice,Thank you for taking the time to share your feedback from your recent stay with us. We are pleased to hear that you found our hotel clean and welcoming. However, we deeply apologize for the inconsistencies and inconvenience you encountered regarding the Bistro's operating hours and the condition of your bathroom upon arrival.Please be assured that your comments have been shared with our housekeeping and Bistro teams to ensure our standards are fully met and communicated accurately to all our guests. We understand how important accurate information and reliable services are to enhancing your stay, and we regret any miscommunication that occurred.We are currently reviewing materials, including the Bistro cards, to ensure that all information is correct and clearly communicated. Your experience has highlighted a need for us to improve in this area, and we are taking immediate steps to address these issues.Thank you once again for your valuable feedback. We appreciate that you would consider staying with us again, and we look forward to the opportunity to better serve you in the future, ensuring a seamless and enjoyable experience.Warm regards,William RosalesGeneral Manager

10/10 Excellent

Kevin

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
💪
Séjour de 2 nuits en avril 2024

8/10 Bien

LELIO

Voyage en famille
Les points forts : Personnel et service et équipements
Good customer service, nice location and good room sizes
Séjour de 1 nuit en avril 2024

10/10 Excellent

James G

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
very comfortable
Séjour de 2 nuits en mars 2024

10/10 Excellent

Arlene

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable and welcoming. Small but good dinner dining option.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Francesco

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

10/10 Excellent

AraLeigh

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

Martha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

8/10 Bien

Kevin

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice clean place - nice people at front desk
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Brian

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Phyllis

Voyage en famille
The facility smells amazing, so fresh and the staff are extremely accommodating.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Alfred

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Ryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My TV did not work in my room. The front desk person, Chris, gave me another room and provided complimentary service for the inconvenience.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Andrea

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel staff were very friendly. The hotel is located within walking distance of a game day shuttle. The room was clean with comfortable beds. Our only complaint was the walls are very thin. We were in an adjoining room, and our neighbor’s cough kept waking us up throughout the night. Nonetheless, we will definitely stay here again.

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My family and I were thrilled with the hotel. Room was clean and the bed and pillows were very comfortable. When we got off the elevator we saw our room was the first door, and maybe we got lucky with considerate guests, but it was still a quiet night's sleep. We appreciated the front desk giving us all the bottled water we needed or wanted--seems like many places would charge you for that. Finally, the hotel is literally across the street from the Friday Center which was convenient for picking up a bus to take us to the Smith Center. Will return again.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

krystle, santa fe

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

10/10 Excellent

Justin

Séjour de 1 nuit en décembre 2023

10/10 Excellent

DEBRA

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was friendly, helpful and upbeat. I still don't know how many points or rewards towards free night?
Séjour de 1 nuit en novembre 2023

8/10 Bien

Carol, Acworth

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The place is dated, but it was clean and made sense. Indoor pool was a plus for our granddaughters. Connectivity should be updated. My husband was disappointed with the lack of complementary coffee in the lobby. The bed was comfortable. Linens were nice.
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Gabriel

Séjour de 4 nuits en novembre 2023

6/10 Satisfaisant

Elton, JASPER

Voyage en famille, Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Clean towels and coffee with cups should have been provided on day 2
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Shannon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were very friendly and helpful! Customer service was outstanding!
Séjour de 2 nuits en novembre 2023

2/10 Horrible

Kevin

Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Paul

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Alexis

Séjour de 2 nuits en octobre 2023

10/10 Excellent

Ali

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a great location, and all the amenities I needed was there.
Séjour de 2 nuits en octobre 2023

8/10 Bien

LAMECK

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great ambience
I had an amazing experience. I am so sure to stay here again in future
Séjour de 6 nuits en octobre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent location in Chapel Hill.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Krystan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

8/10 Bien

kayce

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Marianne

Séjour de 7 nuits en octobre 2023

10/10 Excellent

Ana

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Courtney R, Atma Hotel Group le 19 oct. 2023
Thank you for the 10/10! We hope to see you again soon.

10/10 Excellent

REES TERRY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel was very convenient for the needs of our visit to Chapel Hill. The staff were attentive and very helpful. I certainly re Commend the hotel to other people.
Séjour de 6 nuits en septembre 2023
Réponse de Courtney R, Atma Hotel Group le 19 oct. 2023
Thank you for the 10/10 review. We hope that you will visit us again for any future stays in the Chapel Hill area. Take care.

10/10 Excellent

Frances

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Courtney R, Atma Hotel Group le 19 oct. 2023
Thank you Frances for the 5/5 review! We hope that you will visit us again soon.

6/10 Satisfaisant

Douglas

Super scary slippery tub and safety handle was in the wrong place so useless.
Séjour de 3 nuits en septembre 2023
Réponse de Courtney R, Atma Hotel Group le 19 oct. 2023
Thank you for the feedback Mr. Douglas. We certainly appreciate it. We have passed this information along to our team and we hope that you will visit us again in the future.

10/10 Excellent

Heather

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice atmosphere
Séjour de 1 nuit en septembre 2023
Réponse de Courtney R, Atma Hotel Group le 19 oct. 2023
Thank you for the 5/5 review Heather. We hope you will visit us again soon for any future travel needs you may have. Until then, take care.

10/10 Excellent

Olaf

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very friendly service, at all levels, from check in to room service, good price, convenient location, quiet.
Séjour de 3 nuits en septembre 2023
Réponse de Courtney R, Atma Hotel Group le 19 oct. 2023
Thank you for the 10/10 review. We appreciate your business and hope that you will visit us again soon for any future travel needs you may have.

8/10 Bien

Jean R

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenience was A++ for this trip and this hotel was A+++. Staff were awesome, willingness to accommodate our needs perfect, and availability were excellent. Our wishes were that the bathrooms were bigger and a more acceptable coffee arrangement in the room was accessible.
Séjour de 2 nuits en septembre 2023
Réponse de Courtney R, Atma Hotel Group le 19 oct. 2023
Thank you for your feedback from your stay. We have passed along your recommendations to our Corporate Team for review and consideration. We appreciate your business and hope that you will stay with us again for any future needs you may have in the Chapel Hill area. Take care.

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient to UNC and surrounding area. Clean, quiet and friendly. Our #1 choice when traveling to the triangle.
Séjour de 2 nuits en septembre 2023
Réponse de Courtney R, Atma Hotel Group le 19 oct. 2023
Thank you for the 5/5 review! We appreciate your feedback and we hope you will visit us again soon.

10/10 Excellent

karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Comfy and clean
Séjour de 1 nuit en septembre 2023
Réponse de Courtney R, Atma Hotel Group le 19 oct. 2023
Thank you for the 5/5 rating. We really appreciate your business and hope that you will visit us again soon. Take care.

8/10 Bien

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location. Very clean
Séjour de 2 nuits en septembre 2023
Réponse de Courtney R, Atma Hotel Group le 19 oct. 2023
Thank you for your feedback. We appreciate your business and hope that you will consider staying with us again in the future.

10/10 Excellent

Connie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our grandson was having surgery at UNC childrens hospital. The hotel was a short drive. Awesome frontWould definitely stay here again.desk staff. Very clean and the beds were comfy.
Séjour de 5 nuits en septembre 2023
Réponse de Courtney R, Atma Hotel Group le 19 oct. 2023
Thank you for the 5/5 rating Ms. Connie. We certainly appreciate your feedback and we are sending love & strength to your grandson on his road to recovery. We hope to see you again soon.

10/10 Excellent

Gloria

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quiet setting, comfortable lodgings; clean room
Convenient with good pizza across the highway.
Séjour de 1 nuit en septembre 2023
Réponse de Courtney R, Atma Hotel Group le 19 oct. 2023
Thank you for the 10/10 review. We appreciate it and hope that you will visit us again for any future travel needs you may have.

10/10 Excellent

Janeth

Voyage d’affaires
Location worked great for my purpose.
Séjour de 1 nuit en septembre 2023
Réponse de Courtney R, Atma Hotel Group le 19 oct. 2023
Thank you for the 5/5 review. We appreciate you staying with us and hope that you'll visit us again soon.

6/10 Satisfaisant

Kenneth

Séjour de 1 nuit en septembre 2023
Réponse de Courtney R, Atma Hotel Group le 19 oct. 2023
Thank you for your feedback. We appreciate all responses from guests and hope to see you again for any future overnight accommodations you may need in the Chapel Hill area.

10/10 Excellent

Teresa

Séjour de 1 nuit en août 2023
Réponse de Courtney R, Atma Hotel Group le 19 oct. 2023
Thank you for the 5/5 review Teresa. We certainly hope to see you again soon for any future accommodation needs you may have in our area. Take care.

10/10 Excellent

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
10 out of 10 Recommend!
First time staying there, and i will definitely be back. It was clean, comfortable, and well- maintained. Staff was very friendly and professional. Ample parking. Lovely hotel.
Séjour de 1 nuit en août 2023
Réponse de Courtney R, Atma Hotel Group le 19 oct. 2023
Thank you for the 10/10 review Sarah. We certainly appreciate your business and feedback. We hope to see you again in the future for any overnight accommodations needs you may have in our area. Until then, take care.