Avis
8,6
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,0/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Nick Laurenti - Director of Operations le 26 mai 2024
Thank you Mycal for your feedback and we hope to see you soon at 21c Durham.
10/10 Excellent
Joshua
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joshua
Séjour de 1 nuit en mai 2024
Réponse de Christina, Front Desk Supervisor le 25 mai 2024
Thank you so much for your feedback, we look forward to welcoming you back in the future.
2/10 Horrible
Hyunku
Voyage d’affaires
24 mai 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Hyunku
Séjour de 2 nuits en mai 2024
Réponse de Nick Laurenti - Director of Operations le 24 mai 2024
Thank you so much for your feedback, we look forward to welcoming you back in the future.
10/10 Excellent
Cindy
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cindy
Séjour de 1 nuit en mai 2024
Réponse de Nick Laurenti - Director of Operations le 24 mai 2024
Thank you so much for your feedback, we look forward to welcoming you back in the future.
8/10 Bien
Katrina
Voyage d’affaires
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katrina
Séjour de 2 nuits en avril 2024
Réponse de Christina le 11 mai 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we appreciate your feedback on your experience during your stay. Wishing you safe and pleasant journeys ahead! Warm regards, Christina
10/10 Excellent
Rob
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rob
Séjour de 1 nuit en mars 2024
Réponse de Christina le 11 mai 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we appreciate your feedback on your experience during your stay. Wishing you safe and pleasant journeys ahead! Warm regards, Christina
8/10 Bien
Trevor
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Trevor
Séjour de 1 nuit en avril 2024
Réponse de Christina le 11 mai 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. The 2.00 sustainability fee will be charged upon arrival at the hotel to support our mission to positively impact the planet, including providing every guest with PATH reusable water bottles. We apologize that this was not mentioned upon arrival. Warm regards, Christina
10/10 Excellent
Steven
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en avril 2024
Réponse de Christina le 11 mai 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we appreciate your feedback on your experience during your stay. Wishing you safe and pleasant journeys ahead! Warm regards, Christina
8/10 Bien
Annabel
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Annabel
Séjour de 2 nuits en avril 2024
Réponse de Christina le 11 mai 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we appreciate your feedback on your experience during your stay. Wishing you safe and pleasant journeys ahead! Warm regards, Christina
10/10 Excellent
Amanda
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amanda
Séjour de 2 nuits en avril 2024
Réponse de Jacqueline Gomez le 27 avr. 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we are thrilled to hear that you had a positive experience during your stay. Wishing you safe and pleasant journeys ahead! Warm regards, Jacqueline
10/10 Excellent
Carla
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carla
Séjour de 2 nuits en avril 2024
Réponse de Jacqueline Gomez le 27 avr. 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we are thrilled to hear that you had a positive experience during your stay. Wishing you safe and pleasant journeys ahead! Warm regards, Jacqueline
6/10 Satisfaisant
Ryan, Phoenix
24 avr. 2024
Les points forts : Personnel et service
Ryan
Séjour de 3 nuits en février 2024
Réponse de Jacqueline Gomez le 27 avr. 2024
Thank you very much for taking the time to post a review. We would welcome the opportunity to have you return & hopefully improve on your previous experience. Warm Regards, Jackie.
4/10 Médiocre
Jonathan
Voyage en famille, Voyage en groupe
23 avr. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Jonathan
Séjour de 3 nuits en avril 2024
Réponse de Jacqueline Gomez le 27 avr. 2024
Dear Jonathan,Thank you very much for taking the time to post a review. We would welcome the opportunity to have you return & hopefully improve on your previous experience. Warm Regards, Jackie.
10/10 Excellent
Denise
Voyage avec des animaux de compagnie, Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Denise
Séjour de 1 nuit en avril 2024
Réponse de Jacqueline Gomez le 27 avr. 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we appreciate your feedback on your experience during your stay. Wishing you safe and pleasant journeys ahead! Warm regards, Jacqueline
10/10 Excellent
Nicoleta
21 avr. 2024
Nicoleta
Séjour de 1 nuit en avril 2024
Réponse de Team 21c Durham. le 12 mai 2024
Dear Nicoleta, Thank you very much for the 5 star review. We are delighted to see you had such a favorable experience while here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.
6/10 Satisfaisant
Jenika
21 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jenika
Séjour de 1 nuit en avril 2024
Réponse de Jacqueline Gomez le 27 avr. 2024
Dear Jenika, Thank you very much for taking the time to post a review. We would welcome the opportunity to have you return & hopefully improve on your previous experience. Warm Regards, Jackie.
10/10 Excellent
Amy
Voyage d’affaires
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy
Séjour de 3 nuits en avril 2024
Réponse de Blanca L Rowe | Reservations Supervisor le 19 avr. 2024
We appreciate your feedback and look forward to welcoming you back to 21c in the future!
6/10 Satisfaisant
Taleshia
Voyage en famille, Voyage en groupe
9 avr. 2024
Les points forts : Propreté et équipements
Taleshia
Séjour de 1 nuit en avril 2024
Réponse de Jacqueline Gomez le 14 avr. 2024
Dear Taleshia, Thank you very much for taking the time to post a review. We would welcome the opportunity to have you return & hopefully improve on your previous experience. Warm Regards, Jackie.
10/10 Excellent
Benjamin, Raleigh
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Benjamin
Séjour de 3 nuits en avril 2024
Réponse de Blanca L Rowe | Reservations Supervisor le 9 avr. 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we are thrilled to hear that you had a positive experience during your stay.Wishing you safe and pleasant journeys ahead!Warm regards,Blanca L Rowe Reservations Supervisor
8/10 Bien
Jiaoyue
Voyage en groupe
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jiaoyue
Séjour de 1 nuit en mars 2024
Réponse de Blanca L Rowe | Reservations Supervisor le 9 avr. 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we are thrilled to hear that you had a positive experience during your stay.Wishing you safe and pleasant journeys ahead!Warm regards,Blanca L Rowe Reservations Supervisor
10/10 Excellent
Joshua
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements
Joshua
Séjour de 2 nuits en mars 2024
Réponse de Jacqueline Gomez le 1 avr. 2024
Dear Mr. Joshua,Thank you very much for taking the time to post a 5 star review & again please accept our sincere apologies for the inconvenience. We hope to host you once again on your next visit to Durham!Yours Sincerely,Jacqueline, Front Office Manager
10/10 Excellent
tanya
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
tanya
Séjour de 1 nuit en mars 2024
Réponse de Jacqueline Gomez le 1 avr. 2024
Dear Tanya, Thank you very much for the great review. We are delighted to see you had such a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Jacqueline Gomez, Front Office Manager
10/10 Excellent
Minerva
Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Minerva
Séjour de 1 nuit en mars 2024
Réponse de Team 21c Durham. le 28 mars 2024
Dear Minerva, Thank you very much for the 5 star review. We are delighted to hear you had such a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.
8/10 Bien
Rochelle
24 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Rochelle
Séjour de 3 nuits en mars 2024
Réponse de Team 21c Durham. le 28 mars 2024
Dear Rochelle, Thank you very much for the 4 star review. We are happy to hear you had a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
23 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en mars 2024
Réponse de Team 21c Durham. le 28 mars 2024
Dear Mrs. Marchalleck,Thank you very much for taking the time to post a review & again please accept our sincere apologies for the inconvenience caused by the elevator malfunction last Saturday. We are ready to assist with the agreed comp but have not yet heard from Expedia, was the dispute initiated? Yours Sincerely, Jackie.
10/10 Excellent
Amy
Voyage en couple
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy
Séjour de 2 nuits en mars 2024
Réponse de Nick Laurenti le 22 mars 2024
Dear Amy,Thank you so much for taking time out of your busy schedule to write us feedback for 21c Durham. We are thrilled you enjoyed your stay and hope you enjoy another sister 21c property in the future! We appreciate you staying with us and hope to have you back soon. Best Regards,Nick LaurentiDirector of Operations
6/10 Satisfaisant
Samantha, Fayetteville
Voyage en groupe
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samantha
Séjour de 1 nuit en mars 2024
Réponse de Team 21c Durham. le 20 mars 2024
Dear Samantha, Thank you very much for taking the time to post a review. We would welcome the opportunity to have you return & hopefully improve on your previous experience.Warm Regards, Michael.
10/10 Excellent
Kelly
18 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Kelly
Séjour de 1 nuit en mars 2024
Réponse de Team 21c Durham. le 20 mars 2024
Dear Kelly, Thank you very much for the 5 star review. We are delighted to hear you had a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.
8/10 Bien
Marquita
17 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Marquita
Séjour de 3 nuits en mars 2024
Réponse de Nick Laurenti le 18 mars 2024
Dear Marquita,Thank you for taking time out of your busy schedule to provide feedback on your recent experience with us. At 21c we strive to provide a heightened level of service and clearly we fell short. If I can be of any further assistance on the experience please email me at nick.laurenti@21chotels.com. I hope you will give 21c or 21c Durham another opportunity to be your home away from home in the future. Sincerely,Nick LaurentiDirector of Operations
10/10 Excellent
Polly
17 mars 2024
Polly
Séjour de 1 nuit en mars 2024
Réponse de Blanca L Rowe | Reservations Supervisor le 9 avr. 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we are thrilled to hear that you had a positive experience during your stay.Wishing you safe and pleasant journeys ahead!Warm regards,Blanca L Rowe Reservations Supervisor
8/10 Bien
yesim
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
yesim
Séjour de 1 nuit en mars 2024
Réponse de Nick Laurenti le 18 mars 2024
Dear Yesim,Thank you for taking time out of your busy schedule to provide feedback on your recent experience with us. At 21c we strive to provide a heightened level of service and clearly we fell short. We will be sharing your feedback with our team to recognize success and follow up on opportunities to improve in the future. Look forward to welcoming you back in the future. Nick LaurentiDirector of Operations
8/10 Bien
Linda
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Linda
Séjour de 1 nuit en mars 2024
Réponse de Nick Laurenti le 22 mars 2024
Dear Linda,Thank you so much for taking time out of your busy schedule to write us feedback for 21c Durham.We appreciate you staying with us and hope to have you back soon. Best Regards,Nick LaurentiDirector of Operations
10/10 Excellent
Cameron
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cameron
Séjour de 1 nuit en mars 2024
Réponse de Nick Laurenti le 18 mars 2024
Dear Cameron,Thank you for taking time out of your busy schedule to provide feedback on your recent experience with us. We truly appreciate your feedback in regard to your recent stay with us. We will share your feedback with our staff as motivation and recognition to the success you experienced. We look forward to welcoming you back in the future. Nick LaurentiDirector of Operations
6/10 Satisfaisant
Shani
Voyage en groupe
10 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Shani
Séjour de 2 nuits en mars 2024
Réponse de Team 21c Durham. le 20 mars 2024
Dear Shani, Thank you for taking the time to post a review & please accept our sincere apologies for any shortcomings experienced. I do hope that we can have you return in the future & deliver a far better experience than your prior visit.Warm Regards, Michael.
6/10 Satisfaisant
Heinrich
Voyage d’affaires, Voyage en couple
8 mars 2024
Les points forts : Propreté, personnel et service, équipements
Heinrich
Séjour de 1 nuit en mars 2024
Réponse de Nick Laurenti le 10 mars 2024
Dear Heinrich,Thank you so much for taking time out of your busy schedule to provide feedback in regard to your experience. As we strive to provide the best service possible, clearly we have fallen short. We hope that you will give 21c Durham another opportunity in the future to be your home away from home. Look forward to hosting you in the future.Sicerely,Nick Laurenti Director of Operations
8/10 Bien
stephen
Voyage en couple
8 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
stephen
Séjour de 2 nuits en mars 2024
Réponse de Nick Laurenti le 10 mars 2024
Dear Stephen,Thank you for taking the time to provide honest feedback in regards to our property in Durham. We will share your feedback with our staff and I can assure you this will be motivation and appreciation to our team. We hope you will visit 21c Durham as your home away from home in the future. Best Regards,Nick LaurentiDirector of Operations
10/10 Excellent
Kristine
Voyage en couple
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristine
Séjour de 1 nuit en mars 2024
Réponse de Nick Laurenti le 10 mars 2024
Dear Kristine,Thank you very much for the feedback on the property. I too agree that the vault is a very unique location and glad to hear you enjoyed it. We appreciate your business and hope to have you with us again, shortly in the near future.Look forward to having you with the flock again. Best Regards,Nick LaurentiDirector of Operations
10/10 Excellent
Naomi
1 mars 2024
Naomi
Séjour de 1 nuit en février 2024
Réponse de Nick Laurenti le 22 mars 2024
Dear Naomi,Thank you so much for taking time out of your busy schedule to write us feedback for 21c Durham.We appreciate you staying with us and hope to have you back soon. Best Regards,Nick LaurentiDirector of Operations
6/10 Satisfaisant
Leigh Ann, Raleigh
29 févr. 2024
Les points faibles : Personnel et service
Leigh Ann
Séjour de 1 nuit en février 2024
Réponse de Nick Laurenti le 10 mars 2024
Dear Leigh Ann,Thank you very much for taking time out of your day to provide feedback in regard to your recent stay.We hope you will choose 21c and 21c Durham for your traveling destination in the future.Best Regards,Nick LaurentiDirector of Operations
8/10 Bien
Teresa
Voyage en famille
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Teresa
Séjour de 1 nuit en février 2024
Réponse de Nick Laurenti le 29 févr. 2024
Dear Teresa,Thank you for taking the time out of your busy schedule to provide feedback for our property. At 21c we strive to provide a heightened experience for each guest. We will share this feedback with our team as encouragement & improvement in the areas mentioned. We hope you will allow 21c to be your home away from home in the near future. Sincerely, Nick Laurenti Director of Operations
10/10 Excellent
Tempestt
26 févr. 2024
Tempestt
Séjour de 1 nuit en février 2024
Réponse de Nick Laurenti le 29 févr. 2024
Dear Tempestt,Thank you for taking the time out of your busy schedule to provide feedback for our property. At 21c we strive to provide a heightened experience for each guest. We will share this feedback with our team as encouragement.We hope you will allow 21c to be your home away from home in the near future. Sincerely, Nick Laurenti Director of Operations
10/10 Excellent
Brenda
26 févr. 2024
Brenda
Séjour de 1 nuit en février 2024
Réponse de Nick Laurenti le 29 févr. 2024
Dear Brenda,Thank you for taking the time out of your busy schedule to provide feedback for our property. At 21c we strive to provide a heightened experience for each guest. We will share this feedback with our team as encouragement. We hope you will allow 21c to be your home away from home in the near future. Sincerely, Nick Laurenti Director of Operations
4/10 Médiocre
Voyageur vérifié
Voyage d’affaires
26 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en février 2024
Réponse de Nick Laurenti le 10 mars 2024
Dear Valid Guest,Thank you very much for taking time out of your busy schedule to share feedback with us. We truly appreciate your business and decision to stay with us. We are following up in regards to the mishaps during your recent experience. We hope that you will give 21c and 21c Durham another opportunity to serve you in the future.Sincerely, Nick LaurentiDirector of Operations
8/10 Bien
Lewis
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lewis
Séjour de 1 nuit en février 2024
Réponse de Nick Laurenti le 29 févr. 2024
Dear Lewis,Thank you for taking the time out of your busy schedule to provide feedback for our property. At 21c we strive to provide a heightened experience for each guest. We will share this feedback with our team as encouragement & improvement in the areas mentioned. We hope you will allow 21c to be your home away from home in the near future. Sincerely, Nick Laurenti Director of Operations
10/10 Excellent
Daniela
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniela
Séjour de 1 nuit en février 2024
Réponse de Nick Laurenti le 29 févr. 2024
Dear Daniela,Thank you for taking the time out of your busy schedule to provide feedback for our property. At 21c we strive to provide a heightened experience for each guest. We will share this feedback with our team as encouragement.We hope you will allow 21c to be your home away from home in the near future. Sincerely, Nick Laurenti Director of Operations
8/10 Bien
Paul, Burlington
Voyage en couple
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en février 2024
Réponse de Nick Laurenti le 29 févr. 2024
Dear Paul,Thank you for taking the time out of your busy schedule to provide feedback for our property. At 21c we strive to provide a heightened experience for each guest. We will share this feedback with our team as encouragement in the areas mentioned. We hope you will allow 21c to be your home away from home in the near future. Sincerely, Nick Laurenti Director of Operations
10/10 Excellent
mary jo
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
mary jo
Séjour de 1 nuit en février 2024
Réponse de Team 21c Durham. le 23 févr. 2024
Dear Mary Jo, Thank you very much for the 5 star review. We are delighted to hear you had such a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.
10/10 Excellent
Amy
Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy
Séjour de 2 nuits en février 2024
Réponse de Team 21c Durham. le 23 févr. 2024
Dear Amy, Thank you very much for the 5 star review. We are delighted to hear you had such a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.
8/10 Bien
Jason
Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jason
Séjour de 2 nuits en février 2024
Réponse de Team 21c Durham. le 23 févr. 2024
Dear Jason, Thank you very much for the 4 star review. We are happy to hear you had a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.
8/10 Bien
Tammy
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cool spot, but nothing special.
Tammy
Séjour de 2 nuits en février 2024
Réponse de Team 21c Durham. le 23 févr. 2024
Dear Tammy, Thank you very much for the favorable review. I do apologize about having to make the request, we are actually in the process of upgrading each room with new fridges. As a small show of good faith, we would be delighted to offer you a complimentary upgrade to a suite should you decide to visit again in the future. Warm Regards, Michael.