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Avis sur Rocky Mountain Springs Lodge

3 out of 5
Rocky Mountain Springs Lodge
5067 Madsen Road, Radium Hot Springs, BC

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 227 avis sur 655." "
Note des voyageurs de 8 (Bien), d’après 208 avis sur 655." "
Note des voyageurs de 6 (Satisfaisant), d’après 94 avis sur 655." "
Note des voyageurs de 4 (Médiocre), d’après 54 avis sur 655." "
Note des voyageurs de 2 (Horrible), d’après 72 avis sur 655." "

7,8/10

Propreté

8,0/10

Personnel et service

6,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

6,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Olivier

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
J’ai mis une note de 3/5 parce que les serviettes n’étaient pas propres (des taches de sang dessus). Les draps avaient aussi de taches et des trous… et des cheveux du personnel dedans.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

brigitte

Séjour de 1 nuit en novembre 2022

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très charmant endroit et les propriétaires sont des plus sympathiques! Malheureusement la fumée des feux de forêt nous a empêché de profiter pleinement de l’endroit et de sa vue! Et le restaurant était pour le moment fermé alors très triste car les commentaires semblaient être très élogieux mais se sera pour la prochaine fois!!
Séjour de 1 nuit en juillet 2021
Réponse de Steven le 1 août 2021
Thank you so much for taking the time to write a review. We truly appreciate hearing from our guests and the fact that you are willing to share your experience with others. We do hope to see you again.

10/10 Excellent

Carl

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great owners! Awesome view!
The owners are great! We had questions and they were pleased to help us. We spoke a lot together, great conversations! The view is awesome!
Séjour de 1 nuit en juin 2021
Réponse de Steven le 21 juil. 2021
We truly appreciate your great review. We look forward to many more encore visits from you.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La vue etait super et le dejeuner parfait. Tres bien situe.
Séjour de 1 nuit en septembre 2019
Réponse de Steven le 27 sept. 2019
Thank you for your review

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019
Réponse de Steven le 17 juil. 2019
Thank you for your review

10/10 Excellent

Lea, VELIZY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel tenu par un couple de Hongrois très sympatiques, qui tiennent également le restaurant du RDC. Chambre spacieuse et confortable avec mini frigo et micro ondes. PDJ super (oeufs, crêpes, gaufres) inclus dans le prix de la chambre et restaurant délicieux à prix très correct et -15% sur l'addition pour les clients de l'hôtel ! Magnifique vue sur la vallée depuis la terrasse de la chambre. A recommander +++
Séjour de 1 nuit en juin 2018

10/10 Excellent

Sylvain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super
Rien à dire, pour nous c'étais parfait.
Séjour de 1 nuit en août 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel endroit sympathique et chaleureux avec du personnel accueillant Le restaurant adjacent est authentique mais un peu coûteux Grande chambre ordinaire et très propre avec belle vue du balcon sur Radium Hot Springs et les Rocheuses au loin Je n'hésiterais pas à y retourner Très satisfaite

2/10 Horrible

Walther

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No microwave or coffeemaker. Morning coffee provided was not fresh.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Tatyana

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Matthew D, Edmonton

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements
It is an old property the floors were renovated but all the walls were old. There was limited wall plus for charging phones. Everything was run with extesion cords including the a/c. There was no thermostat that we saw so the baseboard heaters had to be turned off and on beside each one. In general it wasnt bad and the view was wondeful. This property could use a big renovation and the addition of something for kids would be nice aswell.
Séjour de 1 nuit en mai 2024

8/10 Bien

Joanne

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Excellent place the room was really nice n cozy Beautiful mountain view. Staff are great definitely come back
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Lynn

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not very comfortable,deadbolt didn’t work or sliding door screen or lock work.Very dated which can be quant if up kept.Very loud people upstairs,heard a lot.Has a beautiful view but needs a lot of work.We will not be back but affordable.Towels were not all towels some where rags and shampoo and conditioner not sealed and obviously refilled. I wish the new owner luck because there is a lot of potential but will need a big investment.Hope no corners cut.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Joanne

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This place was incredible and staff were very accommodating. The room was very clean and spacious. Would definitely recommend this place. Thank you
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Donna

Les points faibles : Équipements
Property was rustic and miminal. Room was clean and bed was comfortable.View from balcony is lovely. However I choose this place because the website indicates a restaurant which was not open and has not been for some time. The wifi wouldn't stay connected. Was alright as I was there only to sleep.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Darren, EDMONTON

Thx for accommodating late check-in
Séjour de 1 nuit en mai 2024

2/10 Horrible

Shelly

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Needs upgrades desperately. Bathroom tub not the cleanest. No staff around.
Séjour de 2 nuits en avril 2024

4/10 Médiocre

RANJIT

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Coffee was freezing cold at 10 am at front desk, rooms doesn’t have any coffee machine or coffee at all. Bugs were on the floor, balcony door can’t be locked. No night locks. Safety is less. No heating all night, in-fact thermostat button was broken. Price was fine and view is good these are two good things. According to the price I won’t complain much but basic things were missing so, I won’t be staying back. I did two stays here but if you are just looking to stop for a night and leave right away and price is cheap that time, then it’s ok otherwise no go.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Lori

Les points faibles : Personnel et service et équipements
I booked this particular place because on google it showed picture of the room and the view. I picked this place because it also said that it had a restaurant and lounge and breakfast. The room was nice and the restaurant has been closed for a while and the breakfast comes in a bag.
Séjour de 1 nuit en mai 2024

8/10 Bien

Mariah

Cute and cost effective.
Séjour de 1 nuit en avril 2024

8/10 Bien

RICKY

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Viktor

Séjour de 1 nuit en avril 2024

8/10 Bien

Chris

Les points forts : Propreté
Good view from my room.
Séjour de 2 nuits en avril 2024

8/10 Bien

Josie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful view and quiet place but cleanliness needed to be done properly. Overall we like our stay because of the beautiful view.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Liza

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We need a compensation!!!! We booked for 3 rooms with free breakfast.. when we where checking in by 3:30 pm there’s a number to call for the receptionist to come and we waited 30 minutes… the room booked he said was only 2!!! And there’s no breakfast.. he said they removed the free breakfast on the 25th of March! We were not inform!! The room is dirty!! Dusty! Smelly! Microwave is not working! TV is not working!! Blower is not working!!! My husband needs to to dusting.. (lampshade, headboard, tables, counter tops) beddings seems not changed! We can’t sleep! the curtain rods on the other rooms was broken… bed has hairs... no box tissue in all washrooms and it’s dirty too!! . the microwave positioned unsafe! It’s on top of the fridge, unevenly placed! It’s unhealthy rooms for the person with asthma because of dust! I won’t recommend this property!
Séjour de 1 nuit en mars 2024

2/10 Horrible

Jason

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Old and run down....
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Oksana

Voyage en famille
Les points forts : Personnel et service
I was pretty good! They are still renovating so I feel like they can get only better! It was nice and secluded and a steps up there is a campground with tons of wildlife running around. As well the view was stunning!
Séjour de 2 nuits en mars 2024

4/10 Médiocre

robert

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Hotel was going through some renovations (which is great) but construction debris was left on the ground outside. Even with renovations, room still seemed dated and run down. Amenities listed included a restaurant which is inaccurate.
Séjour de 2 nuits en mars 2024

2/10 Horrible

Meghan

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would not recommend. To start, we were on a roadtrip from Vancouver to Banff with Radium being our 3rd-night stop. We weren't sure if we were going to make it as there was an unexpected 8 hour road closure on the Hwy due to avalanche management. We called Rocky Mountain Springs Lodge and spoke to the manager to inquire about shuffling our stay to the following night as we were nervous about driving 3hrs on the Hwy in the dark after the road would reopen around 8pm. The manager said he could accommodate this but that he was still going to charge us for our original night PLUS the following night with a discount of $8. He was definitely taking advantage of us in trying to charge us for a night we weren't even going to be using, not the mention he already received payment for the 1 night. We ended up braving the 3hr drive in the dark anyway. Once we got there, the shower wasn't very hot and the water pressure was extremely low. The toilet also didn't flush properly and the room smelled strongly of weed, furthermore the coffee pot looked like it hadn't seen a good cleaning in weeks. The bedding wasn't very warm and the walls were so thin you could easily hear other guests throughout the night. There was a posted sign in our room saying breakfast was from 830-930; this was false advertisment as we looked everywhere for the breakfast room the next morning and couldn't find it. We even asked other people and they didn't know where it was either and there was no reception staff at th
Séjour de 1 nuit en mars 2024

2/10 Horrible

Brooke

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room that was booked for us was in a building that was under construction . They changed us to radium challette , this room was very unclean , stains on the rug and walls, heater was stuck on all night and the room was 30 degrees , the towel had multiple holes throughout it .when going to try to get our money back we couldn’t because it was booked through expidia. They said they would fix the heater and clean the room , upon our return , the heater was disconnected and the only cleaning did was done taking the garbages and giving different towels, the next day no turn down service , we had to go get clean towels from the lobby area. Not worth the money that was paid , would expect this kind of service from a 50 dollar hotel.
Séjour de 3 nuits en mars 2024

4/10 Médiocre

Ella

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

6/10 Satisfaisant

Ervelyn

Les points faibles : Propreté
Séjour de 1 nuit en février 2024

2/10 Horrible

Jessica

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me and my family stayed in Room 2 for one night. During our check in, the front desk staff wasn't friendly or courteous at all. She just asked for my payment and handed me our room key. There was even no information on what number to call in case of emergency, wifi password and breakfast time. By the time we went to our room, I used their bathroom and I must say, the bathrooms smells/stiky. i also noticed that their towels has stains! the same applies to their pillowcase, good thing we brought with us pillowcases and blankets. Morning came at around 8AM, their front desk was not yet opened so we have no idea where to get our breakfast inclusion. Overall, we had a terrible stay. Their rooms are not even sound proof so we can hear childrens playing on the upper floor. The only thing that I liked in this property is the view. I will never recommed and stay in this property again.
Séjour de 1 nuit en février 2024

2/10 Horrible

Krisha Lei

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Horrible experience!!!! We went to Radium Hot Springs to relax. But, unfortunately, we booked this place. There were small nails and noodles on the floor, a wet corner near the door to the patio and the floor was dusty and filthy. Countertops were dusty as well as we had to wipe everything just to feel comfortable. We needed to call the reception for pillows, extra blankets as it had hair and stains, and if possible, someone who can at least sweep or vacuum the floor. The receptionist came with a mop with no bucket and used it as broom to remove the pieces of noodles and nails, and wiped the wet area. The man on the phone was telling us that the room was that way because it was newly renovated. The lady in the reception admitted that they don’t have any housekeepers at the moment that’s why the room was dirty and filthy. We asked if they can move us to another room but she said there’s no available room. So we asked for a refund so we can leave and book to another place but she said that there’s no refund.

4/10 Médiocre

Bryce

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
You get what you pay for - our room had trash still on the floor and hair all over the linens and towels. On our way over to request a refund, our neighbors were carrying bedding from the office due to similar issues, and they were told no refunds were possible. We arrived a bit early just to see where the place was, and noticed several mattresses outside of their rooms being cleaned - had we not pre-paid for the room, we would have been on our way. A large can of lysol spray and several disinfectant wipes later, we pulled off all the linens and brought in a blanket from our car to sleep on. But hey, you get a mountain view - unfortunately, the money we saved booking this place over a different option went towards disinfectant.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Satnam Singh

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

8/10 Bien

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice affordable place
Séjour de 1 nuit en février 2024

2/10 Horrible

KEWAL

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The night staff was so rude and corn to get my credit card no while I was standing outside in the cold. He was extremely unprofessional and threatening me with “do you want to check in or not ?” I was with family otherwise I would reply. Moreover, he was stating that “I have your credit card information you can go whenever you want to go”. Finally he allowed me to check in as he already changed. When we came to room, it was so cold as someone left the window open. Water was running so cold. When my wife call to the guy he was saying “we don’t have other room, it is what it is” The room full of dog hair everywhere, you might will see google reviews with pictures on the same property later on.
Séjour de 1 nuit en février 2024

2/10 Horrible

Magdelena

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

4/10 Médiocre

Crystal

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would NOT recommend staying at this property. The view was nice, but that was really all we liked about it. To start, I had requested an early checkin and was not told about the $50 fee when I called. When I went to checkin, I was told that there was nothing she could do about it, even though I was never informed of it. When we got to the room, it was freezing, I tried calling a couple times to get this resolved as we were unable to find a thermostat and when they finally called back, I was told to increase the heat using the knob on the baseboard heating. It is an older motel, but not in a cute, quant way, it is more in a dingey way. The tub had stains, the walls had stains, the floors had stains, the mini fridge made so much noise we had to unplug it at night and we could hear the water running in all of the rooms next to us. The parking lot is also very small and there is not enough parking for the amount of rooms they have. Let alone if someone is eating at the restaurant. There was a couple of times we had to park on the street and hope that we wouldn't get a ticket or towed (there was no signage about overflow parking). The worst part, though, was the bed. The mattress was very thin and caved in in the middle. You could feel the springs all night and we both woke up in extreme pain both mornings. Was definitely not the mini vacation we had hoped for.
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Noreen

Les points faibles : Équipements
The view was great! However the room was not as great. There was little or no hot water, wasn’t able to have a shower at all. Desk staff said to be patient, we were , but after trying for over two hours the water didn’t even get warm

4/10 Médiocre

Anupreet

Les points faibles : Personnel et service
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Shefali

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Graham

Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

May

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Christopher

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Jeremey

Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Ava

Voyage en couple
Les points faibles : Équipements
It was very dated and the walls are very thin so you can hear everything from rooms on either side of you. It was not too expensive and the view from our room was amazing! I saw on our booking that there would be breakfast included but no one told us where it was or at what time so we missed out on that. Overall it was ok.
Séjour de 1 nuit en décembre 2023

2/10 Horrible

KEWAL

Séjour de 1 nuit en décembre 2023