Avis
8,4
Très bien
8,6/10
Propreté
8,8/10
Personnel et service
8,4/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
9 déc. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2017
10/10 Excellent
Georges
4 déc. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Georges
Séjour de 3 nuits en novembre 2017
8/10 Bien
Annick
12 févr. 2017
Les points forts : Personnel et service
Hôtel bien situé.
Annick
8/10 Bien
Michelle, Québec
26 juil. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Michelle
8/10 Bien
Laurent, Noumea
28 janv. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe vue !
Laurent
Réponse de Michelle le 26 déc. 2015
Thank you for your review and score. We do hope you return on your next Queenstown visit, Kind regards, Michelle Dent, Mercure Queenstown
10/10 Excellent
Voyageur vérifié
22 déc. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
Melinda D, Clear Island Waters
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melinda D
Séjour de 6 nuits en avril 2024
10/10 Excellent
Daniel
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en avril 2024
Réponse de Amy McMahon, Assistant Manager le 25 avr. 2024
Hi Daniel,Thank you for leaving us a such a wonderful review! We're thrilled to hear that you had a great stay. Your 5 star rating means a lot to us and we hope to host you for another wonderful stay. Kind regards,The Mercure Queenstown Team
10/10 Excellent
taehong, San Jose
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
taehong
Séjour de 3 nuits en avril 2024
Réponse de Amy McMahon, Assistant Manager le 25 avr. 2024
Dear Taehong,Thank you for your glowing review! We're thrilled to hear that you enjoyed the stunning views and comfortable accommodations at Mercure Queenstown. Providing exceptional facilities and memorable experiences for our guests is our top priority, and we're delighted that we could exceed your expectations. We appreciate your recommendation and look forward to welcoming you back for another unforgettable stay.Kind regards,The Mercure Queenstown Team
10/10 Excellent
Raymond
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Raymond
Séjour de 2 nuits en avril 2024
Réponse de Amy McMahon, Assistant Manager le 14 avr. 2024
Dear Raymond,Thank you for your glowing review and top rating! We're delighted to hear that you enjoyed your time at Mercure Queenstown. Our team works hard to ensure every guest feels well taken care of, so it's wonderful to hear that you felt pampered during your stay. We hope to have the pleasure of welcoming you back soon for another exceptional experience.Best regards,The Mercure Queenstown Team
8/10 Bien
Kevin
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Kevin
Séjour de 2 nuits en avril 2024
Réponse de Amy McMahon, Assistant Manager le 10 avr. 2024
Dear Kevin,Thank you for choosing Mercure Queenstown Resort for your recent stay and for taking the time to share your feedback with us. We are delighted to see that you rated your experience with us an 80 out of 100. Your satisfaction is our top priority, and we are glad to hear that you had an overall enjoyable stay.If there are any specific aspects of your experience that you would like to share or any areas where we could further improve, please don't hesitate to let us know. Your feedback is valuable to us as we continuously strive to enhance the quality of our services.We hope to have the pleasure of welcoming you back to Mercure Queenstown Resort in the future for another great stay.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort
8/10 Bien
Ioan
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ioan
Séjour de 1 nuit en mars 2024
Réponse de Amy McMahon, Assistant Manager le 10 avr. 2024
Dear Ioan,Thank you for choosing to stay at Mercure Queenstown Resort and for sharing your rating with us. We're glad to hear that you had a positive experience during your time with us.If there are any specific areas where we can improve and earn that extra star for your next visit, please feel free to let us know. Your feedback is valuable to us as we continuously strive to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort
10/10 Excellent
Tracey
Voyage en famille
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracey
Séjour de 2 nuits en avril 2024
Réponse de Amy McMahon, Assistant Manager le 10 avr. 2024
Dear Tracey,Thank you for choosing Mercure Queenstown Resort for your recent stay and for taking the time to share your positive feedback with us. We're delighted to hear that you enjoyed the lovely views during your time with us.We strive to provide our guests with memorable experiences, and it's fantastic to know that you found the scenery to your liking. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know.We look forward to welcoming you back for another exceptional stay whenever your travels bring you to Queenstown.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort
8/10 Bien
lynette
Voyage en famille
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
lynette
Séjour de 1 nuit en avril 2024
Réponse de Fanny Wanpouille le 6 avr. 2024
Thank you Lynette for sharing your experience. We're sorry to hear that you weren't satisfied with the breakfast and felt it was overpriced. We'll address this with our team to make improvements. However, we're glad to hear that you found our staff helpful and lovely. We hope to have the chance to welcome you back and provide a better experience next time.Kind Regards,Fanny WanpouilleAssistant Manager
8/10 Bien
lynette
Voyage en famille
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
lynette
Séjour de 2 nuits en mars 2024
Réponse de Fanny Wanpouille le 6 avr. 2024
Dear Lynette,Thank you for letting us know about your experience. We're happy our location suited your needs. We're sorry about the parking and noise issues you encountered. We'll work on improving these areas for a better stay next time. We appreciate your feedback and hope to see you again soon.Kind Regards,
10/10 Excellent
Jaswinder
Voyage en famille avec de jeunes enfants
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jaswinder
Séjour de 3 nuits en mars 2024
Réponse de Fanny Wanpouille le 6 avr. 2024
Dear Jaswinder,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and found plenty of activities for your family nearby. We hope to welcome you back soon for another wonderful experience.Kind Regards,
10/10 Excellent
Swathi Sri
Voyage en famille avec de jeunes enfants
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Swathi Sri
Séjour de 2 nuits en janvier 2024
Réponse de Fanny Wanpouille le 6 avr. 2024
Dear Swathi Sri,Thank you for your feedback! We're glad you enjoyed the view, room, and found our staff friendly. We apologize for any inconvenience regarding parking. We'll do our best to address this issue and improve your experience. We appreciate your understanding and hope to welcome you back soon.Kind Regards,
8/10 Bien
YONGQIAN
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
YONGQIAN
Séjour de 2 nuits en mars 2024
Réponse de Amy McMahon, Assistant Manager le 26 mars 2024
Dear Yongqian,Thank you for sharing your feedback following your recent stay at Mercure Queenstown Resort. We're glad to hear that you found our property to be very nice.We appreciate your suggestion regarding the addition of balconies to our rooms. While our rooms do not currently feature balconies, we will certainly take your feedback into consideration as we continue to enhance our facilities and offerings.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future for another enjoyable experience.Best regards,Amy McMahonAssistant ManagerMercure Queenstown Resort
10/10 Excellent
James
11 mars 2024
James
Séjour de 1 nuit en mars 2024
Réponse de Amy McMahon, Assistant Manager le 26 mars 2024
Dear James,Thank you for sharing your wonderful feedback on Expedia! We're thrilled to hear that you enjoyed the beautiful view overlooking the lake during your stay with us.Should your travels bring you back to Queenstown, we would be honored to welcome you again for another memorable experience.Best regards,Amy McMahonAssistant ManagerMercure Queenstown Resort
10/10 Excellent
Steven
26 févr. 2024
Steven
Séjour de 3 nuits en février 2024
Réponse de Amy McMahon, Assistant Manager le 26 mars 2024
Dear Steven,Thank you for taking the time to rate your experience with us on Expedia! We're delighted to see that you had a fantastic stay.If you have any specific feedback or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another five-star experience in the future!Best regards,Amy McMahonAssistant ManagerMercure Queenstown Resort
8/10 Bien
david
Voyage en couple
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
david
Séjour de 2 nuits en février 2024
Réponse de Amy McMahon, Assistant Manager le 2 mars 2024
Dear David,Thank you for choosing Mercure Queenstown Resort and for sharing your feedback with us.We are pleased to hear that you enjoyed the fantastic view of the lake and mountains from your room. It's our aim to provide our guests with memorable experiences and breathtaking vistas.We appreciate your comments regarding the dining options. We continually strive to enhance our offerings, and your feedback will certainly help us in this regard. We have recently updated our bar menu, to include more options, including pizzas and other tasty treats.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort
10/10 Excellent
Uele
Voyage en couple
16 févr. 2024
Les points forts : Propreté et équipements
Uele
Séjour de 2 nuits en février 2024
Réponse de Amy McMahon, Assistant Manager le 2 mars 2024
Dear Uele,Thank you for choosing Mercure Queenstown Resort and for sharing your positive feedback with us.We are delighted to hear that you enjoyed your stay and that our service, along with the picturesque views, met your expectations. Providing excellent service and creating memorable experiences for our guests are our top priorities.We truly appreciate your kind words and hope to welcome you back for another wonderful stay in the future.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort
10/10 Excellent
Tiana
5 févr. 2024
Tiana
Séjour de 3 nuits en février 2024
Réponse de Amy McMahon, Assistant Manager le 26 mars 2024
Dear Tiana,Thank you for taking the time to rate your experience with us on Expedia! We're delighted to see that you had a fantastic stay.If you have any specific feedback or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another five-star experience in the future!Best regards,Amy McMahonAssistant ManagerMercure Queenstown Resort
10/10 Excellent
Nimisha
Voyage en couple
30 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nimisha
Réponse de Amy McMahon, Assistant Manager le 5 févr. 2024
Dear Nimisha,Thank you for choosing Mercure Queenstown Resort and for sharing your wonderful experience with us. We are delighted to hear that you found our property beautiful with a nice view of the lake, and that you enjoyed your stay fully.It's fantastic that you had a positive dining experience at our restaurant, appreciating the amazing view. We're also glad you enjoyed the buffet breakfast and found our property to be a 5-star experience. Your mention of the ample parking and the short drive to the city centre is much appreciated.We value your feedback and are thrilled to have provided you with a memorable stay. We look forward to welcoming you back for another enjoyable experience.Best regards,Mercure Queenstown Resort reservations agent
10/10 Excellent
IFTEKHER
Voyage en famille
28 janv. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
IFTEKHER
Séjour de 4 nuits en janvier 2024
Réponse de Amy McMahon, Assistant Manager le 5 févr. 2024
Dear IFTEKHER,Thank you for taking the time to share your feedback with us. We appreciate your perfect score and are pleased to hear that overall, your stay at Mercure Queenstown Resort was satisfactory.We apologize for the inconvenience you faced regarding the parking situation and cleanliness of the ground floor general toilets. Your concerns are important to us, and we will address these issues with our team to ensure improvements are made. Please be assured that your feedback will be taken seriously, and we appreciate your understanding.We hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,Mercure Queenstown Resort reservations agent
10/10 Excellent
Sriram
Voyage en famille
25 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sriram
Séjour de 1 nuit en janvier 2024
Réponse de Amy McMahon, Assistant Manager le 28 janv. 2024
Dear Sriram,Thank you for the stellar 5-star review on Expedia! We're delighted to hear you enjoyed the stunning views from your lakeview room at Mercure Queenstown Resort. Your appreciation means a lot to us. Should you have any more feedback or if there's anything specific you loved about your stay, please share. We look forward to welcoming you back for another memorable experience.Best regards,The Mercure Queenstown Resort Team
8/10 Bien
George
Voyage en groupe
23 janv. 2024
Les points forts : Équipements
George
Séjour de 3 nuits en janvier 2024
Réponse de Amy McMahon, Assistant Manager le 28 janv. 2024
Dear George,Thank you for choosing Mercure Queenstown Resort. We're delighted to hear you had a positive experience during your stay. Your valuable feedback helps us continually improve. If there's anything specific you think we can enhance for your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon.Warm regards,The Mercure Queenstown Resort Team
10/10 Excellent
JINA
Voyage en famille
23 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
You're great.
JINA
Séjour de 2 nuits en janvier 2024
Réponse de Amy McMahon, Assistant Manager le 28 janv. 2024
Dear JINA,Thank you for the fantastic 10 out of 10 rating on Hotels.com! We're thrilled to know you had a great experience at Mercure Queenstown Resort, appreciating our cleanliness, nice views, and delicious room service. Your mention of the convenient Uber option for a quick trip to the center is valuable information for fellow travelers. We look forward to welcoming you back for another wonderful stay.Best regards,The Mercure Queenstown Resort Team
8/10 Bien
Aman
Voyage en couple
17 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aman
Séjour de 4 nuits en janvier 2024
Réponse de Amy McMahon, Assistant Manager le 28 janv. 2024
Dear Aman,Thank you for choosing Mercure Queenstown Resort. We're delighted to hear you had a positive experience during your stay. Your valuable feedback helps us continually improve. If there's anything specific you think we can enhance for your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon.Warm regards,The Mercure Queenstown Resort Team
10/10 Excellent
Ashish
12 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ashish
Réponse de Amy McMahon, Assistant Manager le 28 janv. 2024
Dear Ashish,Thank you for the fantastic 5-star review on Expedia! We're thrilled to hear you had a wonderful experience at Mercure Queenstown Resort. If there are any specific highlights you'd like to share or suggestions for improvement, feel free to let us know. Your feedback is invaluable. We look forward to hosting you again for another exceptional stay.Warm regards,The Mercure Queenstown Resort Team
10/10 Excellent
Amie
Voyage en famille
12 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amie
Séjour de 4 nuits en janvier 2024
Réponse de Jamaica Gamero Corio le 16 janv. 2024
Dear Amie ,Thank you for sharing your feedback. We appreciate your suggestion regarding the pool temperature. Providing a comfortable and enjoyable experience for our guests is important to us. Your input helps us understand areas where we can make improvements. If you have any more details or specific suggestions, feel free to let us know. We value your comments, and we hope to have the opportunity to enhance your experience in the future.Jamaica Gamero CorioAssistant Manager
10/10 Excellent
Balkrushna
12 janv. 2024
Balkrushna
Séjour de 5 nuits en janvier 2024
Réponse de Jamaica Gamero Corio le 16 janv. 2024
Dear Balkrushna We very much appreciate your comments regarding your stay at the Mercure.It is always a pleasure to receive positive feedbackThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best RegardsJamaica Gamero CorioAssisant Manager
8/10 Bien
Lelava
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lelava
Séjour de 3 nuits en décembre 2023
Réponse de Jamaica Gamero Corio le 16 janv. 2024
Thank you for sharing your positive feedback about the Mercure Queenstown, we appreciated!We hope to see you anytime soon.Jamaica Gamero Corio
2/10 Horrible
Jie
7 janv. 2024
Jie
Séjour de 1 nuit en janvier 2024
Réponse de Jamaica Gamero Corio le 16 janv. 2024
We very much appreciate your comments regarding your stay at the Mercure Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Jamaica Gamero CorioAssistant Manager
2/10 Horrible
Leah
Voyage en famille
4 janv. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Leah
Séjour de 1 nuit en décembre 2023
Réponse de Jamaica Gamero Corio le 16 janv. 2024
Dear Leah Thank you for taking the time to share your experience, and we apologize for any inconvenience you encountered during your stay. We understand the importance of a comfortable and enjoyable accommodation. Your feedback is valuable, and we'll use it to address the issues you've mentioned. We strive to provide a high standard of service, and we regret if we fell short of your expectations on this occasion.If you have any additional details or specific concerns you'd like to share, please feel free to provide them. We appreciate your input as it helps us improve and deliver a better experience for our guests.Best Regards,Jamaica Gamero CorioAssistant Manager
10/10 Excellent
Mary
3 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary
Séjour de 3 nuits en décembre 2023
Réponse de Jamaica Gamero Corio le 16 janv. 2024
Thank you for sharing your experience! We're delighted to hear that you had a lovely time during your stay at MercureWe hope to see you again anytime soon.Best RegardsJamaica Gamero Corio
10/10 Excellent
Xin
Voyage en famille
2 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Xin
Réponse de Jamaica Gamero Corio le 9 janv. 2024
Dear Xin, it's wonderful to hear you enjoyed the stunning lake view during your stay! Being a bit further from downtown can provide a peaceful retreat. I apologize for the limited breakfast choices and the challenge with parking availability after 10 pm. Your feedback is invaluable and will help us enhance our services. Should you have any other preferences or need assistance for your next stay, please feel free to let us know. Your comfort is important to us!Jamaica Gamero CorioAssistant Manager
8/10 Bien
Angela
Voyage en famille
31 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angela
Séjour de 1 nuit en décembre 2023
Réponse de Jamaica Gamero Corio le 16 janv. 2024
We're delighted to hear that you had a positive experience during your stay! Best WishesJamaica Gamero Corio
8/10 Bien
Voyageur vérifié
Voyage en famille
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en décembre 2023
Réponse de Jamaica Gamero Corio le 16 janv. 2024
Thank you for taking the time to share your positive experience! We're delighted to hear that you enjoyed your stay. Best wishes,Jamaica Gamero Corio
10/10 Excellent
Leah
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stunning lake views
Leah
Séjour de 1 nuit en décembre 2023
Réponse de Jamaica Gamero Corio le 9 janv. 2024
Dear Leah,It's fantastic to hear you enjoyed the beautiful view from your room and found our staff to be friendly. Thank you for sharing your picture with us! We hope you had a wonderful stay, and we could welcome you again soon!Jamaica Gamero Corio
8/10 Bien
YOUREE
26 déc. 2023
YOUREE
Séjour de 3 nuits en décembre 2023
Réponse de Jamaica Gamero Corio le 16 janv. 2024
Thank you for sharing your positive experience! We're thrilled to hear that you had a very enjoyable stayBest wishesJamaica Gamero Corio
10/10 Excellent
ASHOKKUMAR
Voyage en famille avec de jeunes enfants, Voyage en famille
20 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ASHOKKUMAR
Séjour de 3 nuits en décembre 2023
Réponse de Jamaica Gamero Corio le 24 déc. 2023
Dear Ashokkumar We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamaica Gamero CorioAssistant Manager
8/10 Bien
Uday
Voyage en famille avec de jeunes enfants
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Uday
Séjour de 3 nuits en novembre 2023
Réponse de Amy McMahon, Assistant Manager le 9 déc. 2023
Dear Uday,Thank you for sharing your feedback following your recent stay at Mercure Queenstown Resort. We are pleased to hear that you found our property to be very spacious.Your satisfaction is important to us, and we appreciate your positive rating. If there are specific aspects of your stay that stood out or areas where we can improve, please feel free to provide additional details.We hope to have the pleasure of welcoming you back for another enjoyable experience in the future.
10/10 Excellent
Benjamin
23 nov. 2023
Benjamin
Séjour de 2 nuits en novembre 2023
Réponse de Amy McMahon, Assistant Manager le 17 déc. 2023
Dear Benjamin,Thank you for taking the time to share your perfect 5 out of 5 rating on Wotif! We're thrilled to hear that you had such a positive experience at Mercure Queenstown Resort. If there's anything specific that stood out to you during your stay or any feedback you'd like to provide, we'd love to hear it. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future.Best Regards,The Mercure Queenstown Resort Team
10/10 Excellent
Christian
15 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christian
Séjour de 2 nuits en novembre 2023
Réponse de Amy McMahon, Assistant Manager le 9 déc. 2023
Dear Christian,Thank you for taking the time to share your positive feedback about your recent stay at Mercure Queenstown Resort. We are delighted to hear that you enjoyed our great location and beautiful views.Our team works hard to provide a memorable experience for our guests, and it's rewarding to know that we met your expectations. If you have any specific highlights or suggestions for improvement, we would love to hear more.We appreciate your recommendation and look forward to the opportunity of welcoming you back for another fantastic stay.
8/10 Bien
Royden Cruz
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Royden Cruz
Séjour de 4 nuits en novembre 2023
Réponse de Amy McMahon, Assistant Manager le 9 déc. 2023
Dear Royden Cruz,Thank you for choosing Mercure Queenstown Resort and taking the time to share your experience with us on Expedia.We're pleased to see your overall satisfaction with your stay, reflected in your 80/100 rating. However, we noticed there might be areas where we could enhance your experience further. If you have specific feedback or suggestions, please feel free to share them with us. We value your insights and are always striving to improve.We hope to welcome you back for another enjoyable stay in the future. If there's anything specific you'd like us to address for your next visit, please don't hesitate to let us know.
10/10 Excellent
Usha
9 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Usha
Séjour de 3 nuits en novembre 2023
Réponse de Amy McMahon, Assistant Manager le 17 nov. 2023
Dear Usha, Thank you for taking the time to leave a review, we very much appreciate your high ratings regarding your stay at the Mercure Queenstown Resort. We are so grateful for your feedback! Thank you for your honest comments about the vegetarian variety at breakfast, we will pass this on to the Food and beverage team so they can review our buffet offering. It is a pleasure to know that you had a great experience at our hotel and that our facilities, staff and location exceeded your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy McMahon Assistant Manager Mercure Queenstown Resort
10/10 Excellent
Jan
Voyage en famille
22 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome
Jan
Séjour de 2 nuits en octobre 2023
Réponse de Amy McMahon, Assistant Manager le 22 oct. 2023
Thank you Jan, for your fantastic review and for choosing to stay with us at Mercure Queenstown Resort. We're thrilled to hear that you had a great stay and found our beds comfortable. Our peaceful location is indeed a plus for those seeking relaxation and tranquility.We appreciate your perfect rating and your kind words. It's wonderful to know that you enjoyed your time with us. If you have any specific feedback or suggestions to make your next stay even better, please feel free to share them with us.We hope to welcome you back for another amazing stay in the future. Safe travels!Best regards,The Mercure Queenstown Resort Team
8/10 Bien
Anna
16 oct. 2023
Les points forts : Personnel et service
Anna
Séjour de 2 nuits en octobre 2023
Réponse de Amy McMahon, Assistant Manager le 22 oct. 2023
Dear Anna,Thank you for choosing to stay at Mercure Queenstown Resort. We appreciate your feedback and are delighted to hear that you had a positive experience during your visit.If there are any specific aspects of your stay that you feel could be improved to make it a 5-star experience, please don't hesitate to share your thoughts with us. We're always looking for ways to enhance our guests' experiences.Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Best regards,The Mercure Queenstown Resort Team
10/10 Excellent
Christina
Voyage en groupe
29 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christina
Séjour de 4 nuits en août 2023
Réponse de Jamaica Gamero Corio le 19 oct. 2023
Dear Christina,Thank you for sharing your positive experience at Mercure Queenstown. We are delighted to hear that you found our staff to be great and enjoyed the variety of food offered at breakfast. Comfortable beds are indeed essential for a good night's sleep, and we're glad we could provide that for you.Your feedback is valuable to us, and we appreciate your time in letting us know about your pleasant stay. Should your future plans include a return to Queenstown, we look forward to the opportunity to welcome you back.If there's anything specific you enjoyed the most or any areas you believe we can improve upon, please feel free to share your insights.Warm regards,Jamaica Gamero Corio,Assistant ManagerMercure Queenstown Resort