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Avis sur MAYFAIR Heritage, Puri

4 out of 5
MAYFAIR Heritage, Puri
Chakratirtha Road, Puri, Orissa

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 14 avis sur 29." "
Note des voyageurs de 8 (Bien), d’après 9 avis sur 29." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 29." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 29." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 29." "

8,6/10

Propreté

8,0/10

Personnel et service

8,4/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Eugene, Colmar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel magnifiquement aménagé à 200m de la plage.
Havre de paix et de sérénité à deux pas de la vie trépidante de Puri, quatrième ville sainte de l'Inde. Point de départ pour visiter le sublime temple de Konarak, la belle campagne alentour et même Bhubaneshwar et ses temples remarquables.

10/10 Excellent

sushil, San Antonio

Voyage en famille
Staff was excellent specially Prashant from waves restaurant.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 17 mars 2024
Dear sushil, San Antonio, It's wonderful to hear that our staff provided excellent service during your visit, and we're particularly delighted that Prashant from Waves Restaurant made a lasting impression. His dedication to guest satisfaction is a cornerstone of our values, and your recognition reaffirms our commitment to maintaining a team of passionate individuals. We're glad that Prashant could enhance your experience, and we look forward to welcoming you back soon for another memorable dining experience at Waves Restaurant. Your feedback is invaluable and has been shared with Prashant and the rest of the team to continue inspiring and motivating them. Regards,Saumitri Prasad Nath

10/10 Excellent

Vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel in Puri
It’s a nice hotel. There are two Mayfair hotels. Heritage and Waves. Heritage is older with its own characters.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 17 mars 2024
Dear Vincent, We're delighted to hear that you enjoyed your stay at our hotel and that the distinct charm of the Heritage property resonated with you. The essence of our Heritage hotel indeed lies in its time-honored elegance and we take great pride in maintaining its unique character. We also hope you had the chance to experience the contemporary offerings at Waves. Each property under the Mayfair banner is designed to provide guests with a unique experience, simultaneously ensuring the comfort and quality service that defines our brand. We appreciate your feedback and look forward to welcoming you back to either of our hotels in the future, where you can expect the same high standards and memorable stays. Regards,Saumitri Prasad Nath

4/10 Médiocre

Anuj

Voyage en famille
Les points faibles : Propreté et personnel et service
Poor and slow service. Not maintained facilities
If you want to experience what service you would get when a hotel is run by sloths, this is a perfect example. It took them 30 mins to check us in. Then they gave me a room that smelled like a serial smoker lived in it. Upon multiple requests and waiting for an hour they changed our room, which was better but not quite. Food service was no better. We had to wait 45 mins in the restaurant while they “prepared fresh food.” I asked for clean empty dinner plates to be delivered to my room, which took them 30 mins. Just to deliver the plates. I had to call twice and go to front desk to make sure someone was looking at it.
Séjour de 1 nuit en septembre 2023
Réponse de Front Office Manager le 23 oct. 2023
Dear Guest,Greetings from The Mayfair Hotel , Puri !It has always been our pleasure to have you stay with us. It is truly rewarding for the team to realize that your stay with us was not comfortable. Please accept our sincere apologies for the less-than-satisfactory experience you had during your recent stay with us.We have taken deep note of your much-valued feedback and necessary measures are being taken to ensure improvement in the highlighted area.It will be our pleasure to extend our hospitality to you again. Assuring you of our best services and attention at all times.Kind Regards,Front Office Manager

10/10 Excellent

Banani

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff were very caring and helpful. Very pleasant natural beauty surrounding the hotel. Food was excellent. Beach is well taken of.
Séjour de 3 nuits en août 2023

10/10 Excellent

DHARANIDHAR

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is located on the sea beach. It is a beautiful place filled with greenery and artifacts. The rooms are neat and clean. Staff are friendly and providing quality and prompt service. Lovely dinning with tasty food.
Séjour de 1 nuit en janvier 2022

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Nice getaway
Mayfair Heritage is set in a great setting and location. Hotel is gorgeous and serene. Check-in was too long even though all documents were uploaded online days before the trip - reason given was due to late check-out. Still shouldn’t have to sit around for 1 hour in the reception before getting the room. Dinner buffet was sub-par, breakfast was decent. 2 states restaurant was excellent - great food, great service and an amazing lunch. Shout-out to Asok for great service during meal times and the manager for always check-in on us. Overall, would recommend to friends.
Séjour de 1 nuit en décembre 2021

8/10 Bien

SWAYAMSIDHA

Séjour de 1 nuit en octobre 2021

10/10 Excellent

Saumya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful Experience
Nice stay. Professional staff. Good food. 2 issues to sort out. The check-in and check-out could have been quicker. And the bathroom could do with a shower cubicle as there was nothing to prevent the water from spreading all over the bathroom.
Séjour de 2 nuits en octobre 2021

8/10 Bien

Santosh

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good stay
Séjour de 2 nuits en octobre 2020
Réponse de Rakesh le 15 nov. 2020
Dear Guest, Thank you for your feedback We assure best hospitality at Mayfair Refards Online Tean

10/10 Excellent

Sanjay

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
8-Star service and stay
Absolutely amazing. 8-star rating for the personalized service, cleanliness, awareness of corona virus and everyone wore masks - felt very safe. Excellent food and a butler as well! Beyond every imagination. Thank you so much for being so nice
Séjour de 2 nuits en mars 2020

6/10 Satisfaisant

Caroline

Les points forts : Confort de la chambre
Not great, but comfortable hotel
Room is spacious and comfortable. Hot water tank is too small for a satisfactory shower. We had to make two calls in order to get service. Our room has a lousy beach view. Restaurant serves high quality Indian cuisine. Nevertheless, it is the best place to stay in Puri.
Séjour de 2 nuits en février 2020

10/10 Excellent

Nate, Chicago

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I felt at home at Mayfair. They have high tea at 5 pm every day where you can meet delightful guests from near and far. Clean place. Right next to the beach. Both Mayfair waves and Heritage are right next to each other under same management. The gym and kitchen are in the Waves. So you go there for everything. The Cottage at Heritage is no cottage at all. It is just an efficiency room arranged like a one story town home. The people are super nice. I loved my short stay there. The breakfast is nowhere near that of, say, JW Marriott, Pune, in terms of luxury. But good enough. But I did not give much value for breakfast in my evaluation of this property.
Séjour de 3 nuits en octobre 2019

2/10 Horrible

Srijibesh

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2019

10/10 Excellent

Manas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff took very good care of us 😄😄😄
Séjour de 2 nuits en avril 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked access to the beach, staff professionalism and courtesy, room size and amenities breakfast buffet was excellent both taste and lavish spread Improvement suggestions Let guests know about geyser for hot water at check in as switching on geyser is not required at most of the high end hotels Did not had good experience at the 2 state restaurant uncourteous staff, did not give menu for the bengali/odia dishes , this menu should be highlight of the restaurant. When asked for it server lied that it was only available for lunch. When I could see other table has it , asked the main waiter and he gladly provided the menu.
Séjour de 2 nuits en mars 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Checkout time at 08:00 a.m is very strange Not found or heard any where’s in India It is always 12:00 noon every where Though it is printed on the Expedia confirmation but you hardly go for such minute details always . It is there duty to explain the at the time of checking in so that the guest can know in advance and do not have to face embarrassment
Séjour de 1 nuit en mars 2019

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall we didn’t had a great experience for the price paid
Séjour de 1 nuit en décembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
very nice..great ambiance, friendly staff..good service
Séjour de 3 nuits en septembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Puri Mayfair
Nice Hotel. The best in Puri. Good food and service.
Séjour de 2 nuits en septembre 2018

8/10 Bien

Prem

Les points forts : Propreté et personnel et service
Great service Average rooms
Rooms were a bit disappointing. Very dark and dingy and small. Expected the cottage rooms to be bigger. Bathrooms also need a major revamp. Service and staff was excellent. Housekeeping comes within seconds! Great staff and very helpful
Séjour de 2 nuits en août 2018

10/10 Excellent

Alok

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent place to stay with awesome service, breakfast and restaurant food.

10/10 Excellent

ABHISHEK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel with excellent behaviour of staff
Good experience friendly atmosphere excellent hotel staff behaviour good food
Séjour de 3 nuits en juin 2017

10/10 Excellent

Sandeep

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay.

10/10 Excellent

Arushi, Mumbai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfectly Located
We stayed at the hotel for 3 nights and 4 day. This place is amazing located right in front of the beach while your always looks towards the beach hence it is extremely calming. The beach next to the hotel is very clean and quite well that being said there can be a couple of locals around. The hotel has private life guards which makes the beach safe to visit any time of the day. The buffet breakfast was grand however the a la carte was not so great, well we ordered north indian and were disappointed. But the hotel itself is beautiful.

8/10 Bien

prehlad, boston, usa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Main attraction was right on the beach.
Had a good experience overall. The staff was very helpful and our two days stay was very comfortable indeed. Definitely I will recommend it to my friends.

8/10 Bien

SANTANU

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Contended
Mayfair, the name is a brand in itself for quality and service. This was our second visit to any Mayfair hotels. Although contended, there was no extra effort to please the guests. The hotel is crisp and up to the mark - delivers what it promises and with smile. Room was spacious, staff courteous and responsive. Clean facilities. Enjoyed the pool thoroughly. Next to the beach. Rooms have beach views. Restaurants are expensive though, considering the rich visitors. Neighbourhood not so nice, the taxis are very expensive and non-negotiable. Can't avoid them as there are no other options. No eateries or restaurants outide the hotel.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
An excellent location on the sea front. Very hospitable staff. Restaurant facilities adequate. Somewhat unusual design concepts.

4/10 Médiocre

deepakcapri

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement