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Avis sur Xeliter Cana Rock Punta Cana

3.5 out of 5
Xeliter Cana Rock Punta Cana
Av. Hard Rock, Punta Cana, La Altagracia

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 11 avis sur 19." "
Note des voyageurs de 8 (Bien), d’après 4 avis sur 19." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 19." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 19." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 19." "

8,6/10

Propreté

8,6/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Saidali

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
J’ai aimer
Séjour de 8 nuits en février 2024
Réponse de Xeliter le 6 mars 2024
Nos alegra saberlo!

2/10 Horrible

Stanfford, Miami

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Xeliter le 6 mai 2024
Gracias por su comentario ya que nos ayuda a mejorar,lo tomares en cuenta y le aseguramos que cuando vuelva podra tener una experiencia inovidable.

8/10 Bien

Jessica

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We were staying at the Hard Rock for a work trip and wanted to fly in a day early and stay an extra day close by. Xeliter Cana Rock was very close! 5 minute drive. The staff was kind and super accommodating! The only drawbacks I’d say is we had hoped there was a restaurant on the property, but there was a mini grocery store, and we couldn’t get the TV to play anything. The pools were nice and we had a nice relaxing time. Thank you Cana Rock!
Séjour de 1 nuit en mars 2024
Réponse de Xeliter le 3 avr. 2024
Thank you for your comment!

8/10 Bien

Heidy

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
It's a great place. Property is new. Some areas are under construction, and it affects the cleanness around.
Séjour de 1 nuit en mars 2024
Réponse de Xeliter le 3 avr. 2024
Thank you for you comment!Its already fix it !

4/10 Médiocre

Janet

Les points faibles : Propreté
We went with two other couples but were in a building a mile apart. Sheets were dirty, shower was cold. Unless you were staying in the Hard Rock Hotel you have to shuttle to find anything to eat orcdrink and the shuttle only runs 10 to 5...nit recommended at all!
Séjour de 1 nuit en février 2024
Réponse de Xeliter le 22 févr. 2024
Lamentamos escuchar esto,le aseguramos que para una proxima experiencia todo sera mejor,haciendole la salvedad de que antes de reservar puede ver el mapa y la ubicacion de nuestra propiedad.

10/10 Excellent

Manases

Voyage en famille
Les points forts : Équipements
Pueden mejorar el aspecto de las duchas,
Séjour de 1 nuit en février 2024
Réponse de Xeliter le 22 févr. 2024
Lo tomaremos en cuenta,muchas gracias!

10/10 Excellent

Victor

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excelente
Séjour de 2 nuits en janvier 2024
Réponse de Xeliter le 22 févr. 2024
Muchas gracias por su comentario.

4/10 Médiocre

Ruddy

Voyage en famille avec de jeunes enfants
The property around was very nice , the apartment was terrible . Upon arrival there was no lights or air conditioner , couldn’t even see the numbers on the door to open the door . Upon entrance there was many flies inside , and the bathrooms were very dirty . They was also no running water . I wish there was a place to upload pics . Please don’t rent here . Took many hours even for a response from the administration. But to charge my card they knocked on the door in less then 5 minutes . Horrible.
Séjour de 5 nuits en janvier 2024
Réponse de Xeliter le 22 févr. 2024
Lamentamos escuchar esto,le puedo asegurar que en una proxima vez no sucedera,hemos tomado las medidas adecuadas para evitar estas situaciones y poderles dar la experiencia que se merecen.

10/10 Excellent

Maidina

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Happy
Séjour de 1 nuit en décembre 2023
Réponse de Xeliter Team le 11 déc. 2023
Firstly, we would like to thank you for choosing our Xëliter property for your holidays and for the review you shared, all of your kind words about your stay with us are great to hear.Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them.Again, we thank you for this very kind review of our property and we look forward to serving you again in the future.

10/10 Excellent

hamaad

Les points forts : Propreté
Séjour de 3 nuits en décembre 2023
Réponse de Xeliter Team le 7 déc. 2023
Firstly, we would like to thank you for choosing our Xëliter property for your holidays and for the review you shared, all of your kind words about your stay with us are great to hear.We are very pleased to read that you liked the unit we accommodated you in and that you found it clean and comfortable at all times.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Such a beautiful property. The infinity pool is amazing and gorgeous! Definitely and great place to relax and enjoy the sun. The concierge Yadel is such a sweet and helpful person. She was extremely nice and went above and beyond! I would definitely return!!
Séjour de 6 nuits en octobre 2023
Réponse de Xeliter Team le 1 nov. 2023
Thank you for the great feedback on your recent holiday experience at our Xëliter Cana Rock; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our Property and staff were able to meet all your needs during your stay.We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our main assets we will congratulate them all on your behalf for their contribution to your well-being whilst staying among us. Once again we thank you for this beautiful opinion, it has been a pleasure to read it and we look forward to serving you again soon.

10/10 Excellent

Ana

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent service and customer service
Séjour de 2 nuits en août 2023
Réponse de Xeliter Team le 11 août 2023
Thank you very much for sharing this great review of your recent stay at Xëliter. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.We are truly happy to know that we have managed to exceed your expectations in regard to the hospitality and service delivered and will not fail to pass your comments to those team members. Once again we thank you for this beautiful opinion, it has been a pleasure to read it and we look forward to serving you again soon.

10/10 Excellent

GUSTAVO

Voyage en famille
Les points forts : Propreté et confort de la chambre
Excelente para descansar
Séjour de 2 nuits en août 2023
Réponse de Xeliter Team le 11 août 2023
En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su reciente visita a nuestra Propiedad Xëliter, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Estamos agradecidos de que usted destaque como atributo nuestro, el descanso, para nosotros es importante que nuestros huéspedes puedan disfrutar pero a la vez relajarse.Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.

10/10 Excellent

Ana

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful and quiet
Séjour de 1 nuit en juillet 2023
Réponse de Xeliter Team le 27 juil. 2023
Thank you for sharing your feedback on your recent holiday experience among us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.Thank you for praising the beauty and tranquility of our facilities, it is a pleasure for us to read this. Once again we thank you for this beautiful opinion, it has been a pleasure to read it and we look forward to serving you again soon.

10/10 Excellent

Damian

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Es un departamento agradable y la piscina muy Buena , el acceso a la playa tiene costo y es elevado, por lo general la instalacion muy Buena y los manager atentos y muy buenas personas
Séjour de 6 nuits en juillet 2023
Réponse de Xeliter Team le 10 juil. 2023
Queremos darle las gracias por compartir esta opinión sobre su reciente estancia en nuestra propiedad Xëliter. Estamos encantados que le haya gustado nuestras instalaciones, lamentamos que esta sea su perspectiva del costo del acceso a la playa, pero es una empresa que nos colabora con el servicio por lo que nosotros estamos ajenos a modificar el monto de acceso. Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.

10/10 Excellent

frankie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very nice and clean!!
Séjour de 1 nuit en juin 2023
Réponse de Xeliter Team le 6 juil. 2023
Thank you for reviewing your recent stay on our Xëliter. It is wonderful to hear we were able to make your stay special.We thank you for pointing out the cleanliness of our facilities, being fully aware that this is an aspect of vital importance for our guests to feel comfortable in our Property. Our cleaning staff carries out a thorough cleaning of our facilities and rooms every day. Again, we thank you for this very kind review of our property and we look forward to serving you again in the future.

8/10 Bien

Alvaro

Les points forts : Propreté
Séjour de 1 nuit en mai 2023
Réponse de María le 18 mai 2023
Muchas Gracias por su puntuación

6/10 Satisfaisant

EMILIO

Séjour de 2 nuits en janvier 2023
Réponse de E Concierge le 6 mars 2023
Gracias por su evaluacion!