Piscine extérieure, cabanons gratuits, parasols de plage
Vérifier la disponibilité

Avis sur Hyatt Pune

5 out of 5
Hyatt Pune
Kalyani Nagar, 88 Nagar Road, Adjacent to Aga Khan Palace, Pune, Maharashtra

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 164 avis sur 342." "
Note des voyageurs de 8 (Bien), d’après 104 avis sur 342." "
Note des voyageurs de 6 (Satisfaisant), d’après 35 avis sur 342." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 342." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 342." "

8,6/10

Propreté

8,4/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Sunil, Montreal,QC,Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great choice! Do not hesitate to book this hotel!
Very clean and comfortable! Wifi in room and everywhere in hotel works very well Rooms are a bit small but comfortable We stayed in 1501 and view was ok Room service quick and efficient Front desk staff are exceptional! Very friendly and professional! And willing to help any time of day or night! We got an impressive service and assistance during the week we spent at Hyatt Pune! Complimentary breakfast is very good, fresh and offers a variety of choices Pool area is very relaxing Tried the Asian restaurant : food was ok and decor and ambiance outstanding! Hotel is close to koregaon park
Réponse de Hyatt Pune Team le 16 févr. 2016
Dear Guest, Thank you for taking out time to share your feedback.It is very encouraging to know that you enjoyed your stay with us and appreciate our services. Our rooms are functionally designed. We would suggest you to book the deluxe category room that are more spacious to suit the needs. We have made a note of your feedback and will ensure we verify the newspaper requirement. We wish to welcome you soon. Best Regards, Hyatt Pune Team.

10/10 Excellent

Kirby

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was very clean and well laid out. Great shower. We had a view of the pool. The pool was awesome. Great time relaxing. Breakfast was perfect. Fresh, huge variety. Transportation was great to and from train station.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Sanjay

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

4/10 Médiocre

JUNG JIK

Les points faibles : Personnel et service
Séjour de 2 nuits en février 2024

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

8/10 Bien

Jaydev, Centennial

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2024

10/10 Excellent

Minyoung

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
무엇보다 공항인근에 있어서 이동이 편리하고, 숙소 컨디션, 뷔페 음식 등 모든게 깔끔하고 편리하네요 단지 다른 호텔 대비 방이 좁아서 불편할 수도 있을 수도 있는데, 장점이 많아서 큰 문제는 안되었구요. 추천드립니다
Séjour de 1 nuit en février 2024

2/10 Horrible

Ayesha

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Save your cash and don’t stay here. Filthy hotel. Poor service. No respect for guests health and safety. Staff are underqualified and not trained. Probably the worst hotel we’ve stayed at and one we will be sending a legal notice to for improper standards.
Séjour de 3 nuits en février 2024

8/10 Bien

Sadao

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I requested personal taxi for two days and I received their reply. But unfortunately my request was not recorded. I requested the taxi at my checking in time.
Séjour de 2 nuits en février 2024

10/10 Excellent

gershon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice hotel. Reception staff very helpful. Room service staff very friendly and do work very nicely. Dining room staff very punctual and prepared food very teasty
Séjour de 4 nuits en janvier 2024

8/10 Bien

Rupal

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
We were made to wait until the room was getting ready for almost 1 hr 15min. This was the most frustrating experience to begin the trip with.
Séjour de 2 nuits en janvier 2024

8/10 Bien

Keizaburo

Les points forts : Personnel et service
Séjour de 3 nuits en décembre 2023

10/10 Excellent

heena

Voyage en famille
Les points forts : Propreté et équipements
Séjour de 11 nuits en décembre 2023

8/10 Bien

Mohammed

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 4 nuits en décembre 2023

10/10 Excellent

Jung-Kyu

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023

10/10 Excellent

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice spacious room & bathroom. Very comfortable bed with nice soft sheets & fluffy pillows. We were given a nice room with an awesome view of the city. This hotel is very clean and we appreciated the high security, we felt very safe. But the highlight of our stay was the staff, they were so accommodating and kind to us. We had stayed at a 5 star hotel for 2 nights before we had to move because of the location to our convention. We spent the additional 2 nights at the Doubletree and honesty wish we had spent the whole 4 nights here because we enjoyed it so much more. Thank you to the staff for giving 5 star service. We will definitely stay here again.
Séjour de 4 nuits en novembre 2023

4/10 Médiocre

Sandra

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
.
The hotel rooms and bathroom are really dirty. Rooms are matchbox size and bathrooms are pathetically miserable.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Alexander, Keizer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is amazing and so attentive to all your needs.
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Ajinkya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en octobre 2023

10/10 Excellent

Ashok

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2023

6/10 Satisfaisant

Abhay, Carlsbad

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The stay started off with an extremely stressful and unpleasant experience of pests (cockroaches) in our room and in the dining area (even on the dining table itself)! We had to raise the issue beyond the front desk associates and had to engage the GM and the Front Office Manager. The silver lining was the sincere attention given to our grievances aka serious health and hygiene concerns by these two individuals. The issue was taken very seriously as it should have been and immediate remedial steps were being put in place. I do want to also note that the Exec Chef was particularly concerned about the issue and was equally involved in addressing the issue in the dining area. He was also personally involved in taking care of our dietary needs throughout our entire stay. In summary what could have been an absolute disastrous situation was saved by this team and for that both my wife and I are thankful. Though inexcusable, the gap was owned and addressed by the team which goes a long way … owning a mistake is key and diligently addressing it shows responsibility. Thank you.
Séjour de 15 nuits en septembre 2023

10/10 Excellent

Manuel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel, great restaurants and food in house, staff super helpful, grand opulence in the midst of the City. Everything in Pune is a mix of old and new, modern and ancient, pristine and squalor. Just go a half mile and it all renews again. The symphony of horns in traffic is worth the visit, as you navigate the City to see the sights.
Séjour de 2 nuits en octobre 2023

8/10 Bien

BYUNGCHUL

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Service is best but Water drain is not goog
Service is very Good but there was a problem with the sink not draining well.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Kazuyuki

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Hyatt Pune le 18 sept. 2023
Thank you so much for your valuable feedback!!

10/10 Excellent

Daiki

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
素晴らしいサービス！
深夜到着にも関わらずスムーズにチェックインさせてもらえました。またフロントスタッフの粋な計らいで無料アップグレードをさていただけました。部屋はベッドルームも客間もあり広く、水回りも清潔でした。快適な眠りでした。
Séjour de 1 nuit en août 2023
Réponse de Hyatt Pune le 13 sept. 2023
Dear Guest,Thank you so much for your wonderful feedback. It is our pleasure to welcome you, looking forward to see you soon.Thanks and Regards,Team Hyatt Pune.

10/10 Excellent

Kazuyuki

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Hyatt Pune le 13 sept. 2023
Dear Guest, Thank you for your wonderful feedback. Looking forward to welcome you again.Regards,Team Hyatt Pune.

6/10 Satisfaisant

Shyam

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de Hyatt Pune le 20 août 2023
Dear Guest, Greetings of the day.Thank you for the feedback. If we get the opportunity in future we'll try our best to make it up to you for whatever we were lacking in. Team Hyatt Pune

10/10 Excellent

Rajiv

Séjour de 2 nuits en août 2023
Réponse de Hyatt Pune le 5 sept. 2023
Dear Guest, Thank you for your valuable review and time. Looking forward to welcome you once again.Team Hyatt Pune

2/10 Horrible

Susumu

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check-in No greeting word, No explanation for Wi-Fi, No explanation for time of breafast, No confirmation for stay days. Room The floor is dusty, never cleaned. Room construction sound was loud. Called to receiption to ask to stop it, no reaction. The stay was unconfotable.
Séjour de 2 nuits en août 2023
Réponse de Hyatt Pune le 10 août 2023
Dear Guest,Greetings of the day We sincerely apologize for this oversight. This shouldn't have happened. Please accept our sincere apology. Looking forward to welcome you again. Allow us a chance to make up for it. Please accept our sincere apology.Warm Regards,Team Hyatt Pune

10/10 Excellent

Vishal

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel to stay with family
Séjour de 15 nuits en juillet 2023
Réponse de Hyatt Pune le 9 août 2023
Greetings of the dayThank you so much for good feedback sir. Looking forward to welcome you again. Warm Regards,Hyatt Pune

10/10 Excellent

Uchang

Séjour de 1 nuit en juillet 2023
Réponse de Hyatt Pune le 20 août 2023
Dear Guest,Greetings of the day.Thank you so much for making some time for the good feedback. Hope to see you soon, so we can serve you with our best.Regards,Team Hyatt Pune

8/10 Bien

Ihab

Séjour de 14 nuits en juin 2023
Réponse de Hyatt Pune le 10 août 2023
Greetings of the dayDear Guest,Thank You for your good feedback. Looking forward to welcome you again.Warm Regards,Team Hyatt Pune

8/10 Bien

Jaydev, Centennial

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast dining staff could be better. Be more assertive in offering tea, coffee etc. plan ahead so toast arrives with the omelette and not 15 minutes later. Overall good experience. Enjoyed the gym and pool. Convenient for work
Séjour de 5 nuits en juillet 2023
Réponse de Hyatt Pune le 9 août 2023
Greetings of the dayWe apologize for the inconvenience caused during the breakfast. And thank you for the good feedback about your rest of the stay. Looking forward to welcome again so we can make up to you next time. Warm Regards,Hyatt Pune

8/10 Bien

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2023
Réponse de Hyatt Pune le 10 août 2023
Dear Guest, Greetings for the dayThank You for your good feedback. We are looking forward to welcome you again.Warm Regards,Team Hyatt Pune

10/10 Excellent

SungHun

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay
Good stay. Had a very good chinese/japanese restraunt. Overall Ok for a place this price.
Séjour de 1 nuit en mai 2023

10/10 Excellent

Laura

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Second time there, great service, good breakfast, great gym and pool area and spa. No complaints really! Rooms are comfortable. Requested a robe each day and they were all pretty old. not really a big deal for me, but noticeable.

10/10 Excellent

SAMEER

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel for business/personal trip!
Well located with quick access to all poi and all forms of transport. Very friendly staff, rooms seem to be furnished new and are in excellent condition. My package included breakfast which also had a very decent spread. Overall, an excellent experience including the price!
Séjour de 8 nuits en avril 2023

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Overall it was good but there was a certain smell in the room & cleanliness needs to be more better. .We had issue with the air conditioning which was fixed but it made a lot of noise. Otherwise it was a good stay overall
Séjour de 3 nuits en mars 2023
Réponse de Sandeep Singh le 28 mars 2023
Dear Valued Guest,Thank you for your recent visit to Hyatt Pune and I truly appreciate you taking the time to share the ratings on this platform.While we are glad to learn that your certain experience at the hotel was pleasant, we regret to know that we could not charm you overall.The team and I look forward to welcoming you to Hyatt Pune to serve you better.Warm regards,Sandeep SinghGeneral Manager, Hyatt Pune

8/10 Bien

Rishabh

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Stay for a business trip.
Séjour de 2 nuits en février 2023
Réponse de Sandeep Singh le 28 mars 2023
Dear Valued Guest,Greetings! Thank you for the tip of the hat, we’re glad we could make your visit at Hyatt, Pune enjoyable. We’d be happy to host you again soon!Warm Regards, Sandeep SinghGeneral Manager, Hyatt Pune

6/10 Satisfaisant

GAVIN

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Old and dated
Old hotel brought from Ista and not improved. Ourlt dated rooms and breakfast was poor. They even debited my card for the room before i arrived
Séjour de 1 nuit en février 2023
Réponse de Sandeep Singh le 28 mars 2023
Dear Valued Guest, Greetings!We’re sorry to know about your recent experience with us and we apologize for the inconvenience caused. It is my earnest request to you to treat this as an exception to the genuine service that we provide at Hyatt. The team and I sincerely hope that you give us another opportunity to serve you better.Warm Regards, Sandeep SinghGeneral Manager, Hyatt Pune

4/10 Médiocre

Abhay, Carlsbad

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hyatt leaves a lot to desire for - age is showing on the property. Worst issue was a live small cockroach in the dinner buffet area that I had to point to the chef manning the station who squashed it with a paper towel and continued with his service as if no big deal. I informed Mr Mahesh the main chef who seemed a lot more concerned and apologetic. The front desk staff is not welcoming at all except for Mr Amol Gaikwad who seemed eager to serve - kudos to him on his attitude. Mr Deepak Borade Asst Housekeeping Manager is definitely worth a mention who (after realizing they had ruined my wife’s pure silk top in the laundry) went above and beyond to take care of us and was genuinely concerned about the shortcomings. Stuff happens - it’s how you deal with it matters. Perhaps the broader staff need to learn from their mates (Amol and Deepak) or go stay at any Taj Property for a few days to learn what service really means!
Séjour de 8 nuits en février 2023
Réponse de Sandeep Singh le 28 mars 2023
Dear Valued Guest, Greetings!We’re sorry to know about your recent experience with us and we apologize for the inconvenience caused. It is my earnest request to you to treat this as an exception to the genuine service that we provide at Hyatt. The team and I sincerely hope that you give us another opportunity to serve you better.Warm Regards, Sandeep SinghGeneral Manager, Hyatt Pune

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Confort de la chambre
Amazing ambience and good comfortable stay. staff was good.
Séjour de 1 nuit en février 2023
Réponse de Sandeep Singh le 28 mars 2023
Dear Valued Guest,Greetings! Thank you for visiting Hyatt Pune.At Hyatt, Pune we strive for excellence and your generous rating is just the motivation needed for the team to achieve it.The team and I look forward to welcoming you back.Warm Regards,Sandeep SinghGeneral Manager, Hyatt Pune

6/10 Satisfaisant

VIJAY KUMAR

Voyage en famille
Les points forts : Personnel et service
Séjour de 1 nuit en février 2023
Réponse de Sandeep Singh le 28 mars 2023
Dear Valued Guest,Thank you for your recent visit to Hyatt Pune and I truly appreciate you taking the time to share the ratings on this platform.While we are glad to learn that your certain experience at the hotel was pleasant, we regret to know that we could not charm you overall.The team and I look forward to welcoming you to Hyatt Pune to serve you better.Warm regards,Sandeep SinghGeneral Manager, Hyatt Pune

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel
Amazing place to stay, courteous and great condition
Séjour de 3 nuits en février 2023
Réponse de Sandeep Singh le 28 mars 2023
Dear Valued Guest,Greetings! Thank you for visiting Hyatt Pune.At Hyatt, Pune we strive for excellence and your generous rating is just the motivation needed for the team to achieve it.The team and I look forward to welcoming you back.Warm Regards,Sandeep SinghGeneral Manager, Hyatt Pune

8/10 Bien

Atul

Séjour de 1 nuit en février 2023
Réponse de Sandeep Singh le 28 mars 2023
Dear Valued Guest,Greetings! Thank you for the tip of the hat, we’re glad we could make your visit at Hyatt, Pune enjoyable. We’d be happy to host you again soon!Warm Regards, Sandeep SinghGeneral Manager, Hyatt Pune

10/10 Excellent

Vishal

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Hospitality.
Séjour de 1 nuit en janvier 2023
Réponse de Sandeep Singh le 28 mars 2023
Dear Valued Guest,Greetings! Thank you for visiting Hyatt Pune.At Hyatt, Pune we strive for excellence and your generous rating is just the motivation needed for the team to achieve it.The team and I look forward to welcoming you back.Warm Regards,Sandeep SinghGeneral Manager, Hyatt Pune

8/10 Bien

Shabbar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Good location but weak front desk staff and service. Avoid booking an east facing room.. AC doesn’t go below 23C and can get a little toasty in the morning.
Séjour de 2 nuits en janvier 2023
Réponse de Sandeep Singh le 28 mars 2023
Dear Valued Guest,Thank you for your recent visit to Hyatt Pune and I truly appreciate you taking the time to share the ratings on this platform.While we are glad to learn that your certain experience at the hotel was pleasant, we regret to know that we could not charm you overall.The team and I look forward to welcoming you to Hyatt Pune to serve you better.Warm regards,Sandeep SinghGeneral Manager, Hyatt Pune

10/10 Excellent

VIKRAM

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good for Business stay
It looks like a business hotel very close to Airport
Séjour de 1 nuit en janvier 2023

10/10 Excellent

Tamara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only thing I was not impressed by was that we could not walk anywhere from the property as there is a lot of traffic and no sidewalks. That being said, we didn't feel the need to leave the property much as it is very large, comfortable, beautiful, with great restaurants, spa, gym... We loved their breakfast buffet. It was a great way to start the day. My mother and I used all of the amenities more than once! The machines at the gym are top notch. Spa staff was lovely and services were reasonably priced. We also spent considerable time on the shaded outdoor beds by the pool. It felt like the garden of Eden out there! The Wifi was strong so I was able to work easily on my computer. The whole staff at the hotel was LOVELY and so helpful! We would especially like to thank Sahil (our house keeper), Ubhay (at the bar), Neerav (helped us at the front desk many times), Caroline (at the restaurant), Arbinda and papuu (helped us at the restaurant), and Pooja who checked on us during our stay. I am signing up to be a member of Hyatt because of our stay. I would highly recommend.
Séjour de 5 nuits en janvier 2023

4/10 Médiocre

Pooja

Séjour de 1 nuit en janvier 2023