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Avis sur Crowne Plaza Pune City Centre, an IHG Hotel

4.5 out of 5
Crowne Plaza Pune City Centre, an IHG Hotel
C.T.S. No. 37 & 37/1, Bund Garden Road, Next to Jehangir Hospital, Pune, Maharashtra

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 95 avis sur 214." "
Note des voyageurs de 8 (Bien), d’après 64 avis sur 214." "
Note des voyageurs de 6 (Satisfaisant), d’après 22 avis sur 214." "
Note des voyageurs de 4 (Médiocre), d’après 19 avis sur 214." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 214." "

8,4/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

Rachida

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Positif: très réactifs aux demandes, propre, bon petit déjeuner, staff aimable Négatif: lit supplémentaire rigide
Séjour de 3 nuits en janvier 2020
Réponse de Team Crowne Plaza Pune City Centre le 7 janv. 2020
Dear Guest, Thank you for sharing a great review. We are indeed pleased note your wonderful feedback about your recent stay with us at Crowne Plaza Pune City Centre. Thank you for appreciating the overall service, dining options and staff hospitality. We look forward to your next visit. Best regards, Team Crowne Plaza Pune City Centre

10/10 Excellent

mathias

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2018
Réponse de Divakar Shukla (General Manager) le 3 mai 2018
Dear Guest, Greetings from Crowne Plaza Pune City Centre!! Thank you very much for visiting us and taking out time to review us as well - we are delighted to know that you had a comfortable stay experience with us. We would look forward to welcoming you back. Regards Divakar Shukla General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Bhanu

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable stay
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

ankit

Les points forts : Propreté et personnel et service
If you booking this to swim cause it's hot then it's not the right hotel. The pool is design in a way that u can't even swim in length or breadth of the pool. Water issues with staff calling to inform that water will be off from 1pm till 4pm. On the other hand, polite staff during breakfast buffet and even at the reception.
Séjour de 7 nuits en avril 2024

6/10 Satisfaisant

Dee

The hotel was in a great location, close to attractions and train services. Two standout staff members, Harpreet in the valet service and Pratik Kadam in the level 8 lounge, provided exceptional customer service. When booking my stay I was advised that my Total would be one price however upon checking in was advised a different price due to additional taxes. The stay at the hotel overall was comfortable, although when asking the staff to change the bedsheets, this was met with dismay. The sheets weren't changed and instead were reversed. I noticed this due to a distinct mark on the sheets, which is why I had originally asked for the sheets to be changed. Breakfast was great, providing you got there before 08:30hrs as after the food quality diminished and the area became crowded. The facilities at the hotel itself were also lacking, the pool was a lot smaller than expected, the wooden decking un even and sunken. The sun loungers were dirty. Not what is expected from a hotel with a 4.5/5 rating. Visiting the onsite spa, booking through the website did not work, however the rooms were clean and the masseuses were friendly. I had utilised room service as well as the snacks within the room towards the start of my stay. The reception desk had informed me that my bill was more than it should be due to taxes. Upon checking out, I was told I had been over charged. A card refund was not possible and instead received a cash return in Indian rupees. I would not rush back.
Séjour de 8 nuits en avril 2024

4/10 Médiocre

Mohit

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en avril 2024

8/10 Bien

PRANIT NANA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Renuka

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Property is in desperate need of a refurbishment. The whole place needs a fresh coat of paint . Was disappointed with the hotel on the whole
Séjour de 2 nuits en mars 2024

10/10 Excellent

Sam

Séjour de 3 nuits en mars 2024

10/10 Excellent

Milind

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel's location is very easy to reach and the best part is the food quality is too good.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Rajneesh, Mumbai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

4/10 Médiocre

Keya

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
We booked the place for 9 days and had to ask 5 times to get a refrigerator that is so basic. The first four requests were ignored because there was a wedding they were busy with and we were polite in our requests. We finally got it when we yelled. That works here! Basically, to service the wedding folks, they removed stuff from our room, including the safe.
Séjour de 9 nuits en février 2024

10/10 Excellent

Rajesh

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were able to get Uber to the airport at 3am without any problems.
Séjour de 1 nuit en février 2024

8/10 Bien

Giordano

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cibo discreto sebbene lento (cena), per il resto hotel ben fornito
Séjour de 1 nuit en février 2024

8/10 Bien

Jayraj

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The place is centrally located.
Séjour de 2 nuits en février 2024

4/10 Médiocre

Min-Si

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
room for improvement in terms of software
no towel served in the room unless giving a call. not refilling shower gel. counter services is less than expectation, no body comes out while many people queuing.
Séjour de 1 nuit en février 2024

10/10 Excellent

Divya

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean property, good location. Having stayed here multiple times, they have improved their food variety and quality.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

isha

Séjour de 14 nuits en décembre 2023

6/10 Satisfaisant

Rear Admiral AK

Les points forts : Équipements
Check-in time of 3pm is cheating and contacting hotel on phone is neigh impossible
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Vinod

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

4/10 Médiocre

KwangBok

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
모든게 다 별로
Séjour de 2 nuits en novembre 2023

2/10 Horrible

Takeomi

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
２泊で予約したが、スタッフが把握していなかった。チェックインの時２泊だと伝えたが、２泊目の朝、チェックアウトは何時にするのか？と聞かれた。　ランチの会計時にお釣りを誤魔化された。スタッフと責任者に指摘したが、謝罪無し。次の日スタッフから謝罪はあったが、責任者からの謝罪無し。洗面台の栓が動かず、水が溜まりっぱなしになった。朝食は冷めていて不味かった。種類も少なかった。部屋が暗い。部屋に筆記用具が無い。チェックアウトの時、カウンターの一部が濡れていて書類が濡れてしまった。チェクインの時、携帯の充電器を貸してくれたスタッフは良かった。
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Ashutosh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
food quality was bad
Séjour de 3 nuits en novembre 2023
Réponse de Team Crowne Plaza Pune City Centre le 27 nov. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kindest Regards,

10/10 Excellent

Divya

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Good service, helpful staff
Séjour de 2 nuits en octobre 2023
Réponse de Team Crowne Plaza Pune City Centre le 27 nov. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kindest Regards,

10/10 Excellent

SHAMEEK

Séjour de 3 nuits en septembre 2023
Réponse de Team Crowne Plaza Pune City Centre le 27 nov. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kindest Regards,

10/10 Excellent

Trevorlyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were courteous, ready to lend a hand, food selection and quality was high standards
Séjour de 3 nuits en septembre 2023
Réponse de Team Crowne Plaza Pune City Centre le 3 oct. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kindest Regards,

10/10 Excellent

Divya

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable stay, clean property, helpful staff
Séjour de 3 nuits en septembre 2023
Réponse de Team Crowne Plaza Pune City Centre le 27 sept. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kindest Regards,Team Crowne Plaza Pune City Centre

8/10 Bien

Pradhyum

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Anurag Raga, General Manager le 11 sept. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kindest Regards,Team Crowne Plaza Pune City Centre

10/10 Excellent

Divya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean well maintained property, helpful staff.
Séjour de 2 nuits en août 2023
Réponse de Team Crowne Plaza Pune City Centre le 21 août 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kindest Regards,

6/10 Satisfaisant

Shashank

Séjour de 1 nuit en août 2023
Réponse de Team Crowne Plaza Pune City Centre le 1 sept. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kindest Regards,Team Crowne Plaza Pune City Centre

8/10 Bien

Gautam

Voyage en famille
Les points forts : Équipements
The breakfast spread was awesome ! Very helpful staff rendered good service & the taste was also decent.
Séjour de 1 nuit en août 2023
Réponse de Team Crowne Plaza Pune City Centre le 7 août 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kindest Regards,

8/10 Bien

Divya

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I have stayed multiple times at the property and had a positive experience. The staff is helpful and responsive. The property is clean and located in a center location near Railway station and city center. However, this time we felt the quality was a bit low. The rooms were equipped with toiletries for 1 person for room booked for 2 people. The inroom dining options need a lot of improvement, the options are less, quality of food is bad - we ordered dosa and got watery sambar with it.
Séjour de 2 nuits en juillet 2023
Réponse de Team Crowne Plaza Pune City Centre le 19 juil. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kindest Regards,

2/10 Horrible

Deepika

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Smelly and dirty, I do not recommend this hotel.
The hotel was dirty and stinky, there was a cockroaches in the menu card that was given to us. We were a family of 4 and did not enjoy our stay due to smell and hygiene issues.
Séjour de 2 nuits en juillet 2023
Réponse de Team Crowne Plaza Pune City Centre le 8 juil. 2023
Dear Valued Guest,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza PUNE CITY CENTRE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Kindest Regards,Team Crowne Plaza Pune City Centre

4/10 Médiocre

Kumar

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nothing like a five star.
Réponse de Team Crowne Plaza Pune City Centre le 31 mai 2023
Dear Valued Guest,At the outset, We would like to thank you for sparing time and reviewing our property. We have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you once again. Kindest Regards,Team Crowne Plaza Pune City Centre

4/10 Médiocre

Jai

Séjour de 1 nuit en mai 2023
Réponse de Team Crowne Plaza Pune City Centre le 22 mai 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kindest Regards,Team Crowne Plaza Pune City Centre

10/10 Excellent

Arun, Issaquah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is excellent and work effectively to take care of your needs. The breakfast buffet is excellent. I had a very comfortable stay
Séjour de 3 nuits en avril 2023
Réponse de Team Crowne Plaza Pune City Centre le 24 avr. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kindest Regards,Team Crowne Plaza Pune City Centre

10/10 Excellent

Divya

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have stayed at Crowne Plaza a number of times and have never been disappointed with their service. The staff is courteous and helpful, the property is clean. The location of this property is great.
Séjour de 4 nuits en mars 2023
Réponse de Team Crowne Plaza Pune City Centre le 15 mars 2023
Dear Valued Guest,Thank you for taking out time to share valuable feedback on your stay at our property. We are delighted to learn that you had a memorable experience with us. It is so inspiring to see that our guests have had a beautiful stay, which is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city.Kindest Regards,Team Crowne Plaza Pune City Centre

6/10 Satisfaisant

Abhay, Carlsbad

Voyage en famille
Just basic hotel and amenities- age is showing - no wow factors.
Séjour de 2 nuits en mars 2023
Réponse de Team Crowne Plaza Pune City Centre le 15 mars 2023
Dear Valued Guest,At the outset, We would like to thank you for sparing time and reviewing our property. We have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you once again. Kindest Regards,Team Crowne Plaza Pune City Centre

4/10 Médiocre

Sharayu

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dirty room, lacking in amenities, unresponsive staff
Séjour de 10 nuits en février 2023
Réponse de Team Crowne Plaza Pune City Centre le 16 févr. 2023
Dear Valued Guest,At the outset, We would like to thank you for sparing time and reviewing our property. We sincerely apologize for the inconvenience caused to you. We have addressed the matter with the concerned department and have taken all corrective measures to obviate reoccurrence. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. We do look forward to meeting you on your next visit and we will make sure you carry back better memories of your visit with us. Kindest Regards,Team Crowne Plaza Pune City Centre

10/10 Excellent

prakash

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly Prompt service
Séjour de 5 nuits en janvier 2023
Réponse de Team Crowne Plaza Pune City Centre le 4 févr. 2023
Dear Valued Guest,Thank you for taking out time to share valuable feedback on your stay at our property. We are delighted to learn that you had a memorable experience with us. We look forward to welcoming you back when travel brings you back to Pune. Kindest Regards,Team Crowne Plaza Pune City Centre

10/10 Excellent

Aditya

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Amazing customer service, very friendly and welcoming staff. Purma, the restaurant manager was especially friendly and would go out of the way to chat with everyone at breakfast
Séjour de 7 nuits en janvier 2023
Réponse de Team Crowne Plaza Pune City Centre le 4 févr. 2023
Dear Valued Guest,Thank you for taking out time to share valuable feedback on your stay at our property. We are delighted to learn that you had a memorable experience with us. It is so inspiring to see that our guests have had a beautiful stay, which is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city.Kindest Regards,Team Crowne Plaza Pune City Centre

6/10 Satisfaisant

PANKAJ

Voyage d’affaires
Does not match quality with CROWNE PLAZA chain of hotels
Séjour de 3 nuits en janvier 2023
Réponse de Team Crowne Plaza Pune City Centre le 22 janv. 2023
Dear Valued Guest,At the outset, We would like to thank you for sparing time and reviewing our property. We have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you once again. Kindest Regards,Team Crowne Plaza Pune City Centre

10/10 Excellent

Divya

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

10/10 Excellent

Haresh

Séjour de 2 nuits en décembre 2022
Réponse de Team Crowne Plaza Pune City Centre le 22 déc. 2022
Dear Valued Guest,Thank you for taking out time to share valuable feedback on your stay at our property. We are delighted to learn that you had a memorable experience with us. We look forward to welcoming you back when travel brings you back to Pune. Kindest Regards,Team Crowne Plaza Pune City Centre

4/10 Médiocre

Harsh

Séjour de 1 nuit en novembre 2022
Réponse de Team Crowne Plaza Pune City Centre le 6 déc. 2022
Dear Valued Guest,Thank you for taking out time to share valuable feedback on your stay at our property. We are delighted to learn that you had a memorable experience with us. We look forward to welcoming you back when travel brings you back to Pune. Kindest Regards,Team Crowne Plaza Pune City Centre

6/10 Satisfaisant

SIVA PRASAD

Séjour de 1 nuit en novembre 2022
Réponse de Team Crowne Plaza Pune City Centre le 29 nov. 2022
Dear Valued Guest,Thank you for taking out time to share valuable feedback on your stay at our property. We are delighted to learn that you had a memorable experience with us. We look forward to welcoming you back when travel brings you back to Pune. Kindest Regards,Team Crowne Plaza Pune City Centre

10/10 Excellent

Chris

Séjour de 2 nuits en novembre 2022
Réponse de Team Crowne Plaza Pune City Centre le 24 nov. 2022
Dear Valued Guest, Thank you for taking out time to share the valuable feedback on your stay at our property. We are delighted to learn that you had a memorable experience with us. We look forward to welcoming you back when travel brings you back to Pune. Kindest Regards, Team Crowne Plaza Pune City Centre

4/10 Médiocre

Rajdeep

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Was lucky enough to get an upgrade, however the property itself isn’t in great shape. The rooms in particular are beginning to show a lot of rough edge and is not the quality you would expect for a Crowne property.
Séjour de 1 nuit en novembre 2022
Réponse de Team Crowne Plaza Pune City Centre le 16 nov. 2022
Dear Valued Guest,At the outset, We would like to thank you for sparing time and reviewing our property. We have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you again.Kindest Regards,

10/10 Excellent

Divya

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, quick checkin, friendly staff.
Séjour de 2 nuits en novembre 2022
Réponse de Team Crowne Plaza Pune City Centre le 16 nov. 2022
Dear Valued Guest,Thank you for taking out time to share valuable feedback on your stay at our property. We are delighted to learn that you had a memorable experience with us. We look forward to welcoming you back when travel brings you back to Pune.