2 piscines extérieures

Avis sur The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive

4 out of 5
The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 284 avis sur 708." "
Note des voyageurs de 8 (Bien), d’après 198 avis sur 708." "
Note des voyageurs de 6 (Satisfaisant), d’après 112 avis sur 708." "
Note des voyageurs de 4 (Médiocre), d’après 62 avis sur 708." "
Note des voyageurs de 2 (Horrible), d’après 52 avis sur 708." "

8,6/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

isabelle

Voyage en famille, Voyage en couple
My room smell humidity, trace of moisture. Dirty floors , I was on the first floor and had lots of mosquitoes. Service at the pool was very good and fast . Good room service . Food was very average , not lots of choices . Steak house very good, French restaurant good . We left the Italian restaurant because it took 1:30 h to get the first dish , no drinks … Pay more to get more !
Séjour de 7 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 21 févr. 2024
Dear Isabelle: Thank you very much for your comments, we will work on the humidity problem, as well as on the mosquitoes issue, I would like to know if at the time you commented on the humidity issue, since we would have immediately assigned you another room.We are working on new options for our food and beverage areas, hoping that these are to the liking of our customers, we will see what happened in the Italian restaurant and we will take steps to ensure that it does not happen again, our intention is that your experience in any of our restaurants is unique and special.Best regards

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Les services est excellent. Le problème est le manque de respect des règles et des autres clients. Exemple à la piscine il y avait des plusieurs personnes avec des hauts parleur portatif avec des volumes très élevé, mais personne ne pouvais faire quelque chose.
Séjour de 5 nuits en avril 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tranquille, très propre et entretenu, petit resort mais très plaisant.
Séjour de 1 nuit en décembre 2018

6/10 Satisfaisant

Jose, Port Chester

Les points forts : Propreté
Séjour de 3 nuits en mai 2024

8/10 Bien

Douglas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only negatives i have for the property is that our bed was way too hard for my tastes. And that breakfest buffet on the adult only side was not open so we had to deal with kids first thing inbthe morning. Other then those two the resort was phenomenal.
Séjour de 3 nuits en mai 2024
Réponse de Luis Avelar / Gerente General le 23 mai 2024
Dear Douglas:Thank you very much for your visit and for your review, we had not had any comments about the mattress in the room where you stayed, but starting today, we will ask during the client's stay what they thought of the bed, we are closing the Hacienda buffet for maintenance issues, but we are practically finishing, we hope to have it ready soon.We hope that you visit us again and allow us to welcome you back into your home.Kind regards

6/10 Satisfaisant

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The staff here was fantastic however they say adults only side, which I paid for, and they allow kids to come from the other side of the property and eat, and there were crying kids when I was at the bar, which I paid for adult only if it’s adult, only they should not allow the kids from the other side of the property to come over that side and every day there were kids there Room with its own pool, but the light did not work. I had a bathtub and the hot water did not work and when I complained to the hotel, they did not adjust my rate or compensate me in anyway.
Séjour de 3 nuits en mai 2024
Réponse de Luis Avelar/ General Manager le 23 mai 2024
Dear guest:We appreciate your visit and your preference, we were carrying out some maintenance work in the Hacienda buffet restaurant, it was very necessary to do it so we were forced to keep it closed for a few days, however the restaurant for lunch and dinner, as well As the bars and other services were normal, I regret that your comments have not been taken with due seriousness, we would have immediately offered you an alternative, I hope you can contact us and give us the opportunity to offer an alternative to improve your experience. experience on a next visit, I assure you that we will do whatever is necessary to make your new stay an experience.Kind regards

6/10 Satisfaisant

Everardo

Voyage en couple
Les points forts : Propreté
Vistamos el restaurante francés y las condiciones del lugar eran malas, el servicio fue PÉSIMO, la comida muy tardada
Séjour de 2 nuits en mai 2024
Réponse de Luis Avelar / Gerente General le 21 mai 2024
Estimado Everardo:Lamentamos esta experiencia, estamos trabajando en la mejora del lugar, en breve iniciaremos un proyecto de remodelación en todos nuestros restaurantes a la carta, en cuanto al servicio y atención no hay excusa, hemos hablado con el chef y con el responsable de ayb, para reforzar las plantillas y atender a nuestros clientes con prontitud y respeto, espero que nos brinde una segunda oportunidad y nos permita cambiar su percepción, quedamos a sus ordenes.Saludos cordiales

10/10 Excellent

Roberto

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hacienda was so nice and updated, staff was incredible! Every time we come back to our room , it was freshly cleaned. Wish there was more of a nightlife but overall, our experience was amazing. It was a bonus as well that we had access to its sister resort that has a connecting bridge ! Overall very satisfied.
Séjour de 4 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 17 mai 2024
Dear Roberto:What a pleasure to know that you enjoyed your vacation, as well as our services and facilities, we are working on a new proposal of night activities, which we hope to have very soon, we thank you for your comments, hoping that on your next trip to this beautiful destination allow us to return to have your preference.Best regards

10/10 Excellent

Jermaine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
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Séjour de 4 nuits en août 2023
Réponse de Luis Avelar/ General Manager le 17 mai 2024
Dear Jermaine:Thank you very much for your rating about our services and facilities, we thank you for your trust and invite you to come back on your next vacation.Best regards

8/10 Bien

Jose

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Luis Avelar / Gerente General le 11 mai 2024
Estimado JoséMuchas gracias por sus comentarios y por esta oportunidad que nos brinda al compartirlos con todos nosotros, espero que su estancia haya sido del todo satisfactoria, en caso de que tenga alguna sugerencia nos encantaría escucharla para poner de inmediato acciones al respecto, su satisfacción es nuestro objetivo principal. :Espero que en su siguiente viaje nos permita volver a recibirle en esta su casa.Saludos cordiales

8/10 Bien

Clare

Voyage en couple
Les points forts : Propreté et personnel et service
Really clean property, really friendly and attentive and staff. Sales staff (for Krystal Rewards) were REALLY pushy, which was annoying. Perhaps it's because we went towards the end of busy season/beginning of the off season, but there were 2 of 7 nights that all property restaurants were closed, many nights only one restaurant was open. We were able to enjoy the great breakfast buffet on the Hacienda side only once before it was closed for the duration of our stay. On 2 occasions, we weren't given any options other than eating on the beach one night and eating in a banquet room setting on another. Also, because of the reduced restaurant availability and difficulties actually getting a table at a reasonable hour, we were only able to experience 1 of several restaurants on the property. Overall the food was really good though (except for the beach day, where it was not good at all). When you pay to stay in an adults only resort, but are forced to eat with families and young children, you should no longer be paying a premium for the private, adults only experience.
Séjour de 7 nuits en avril 2024
Réponse de Luis Avelar/ General Manager le 10 mai 2024
Dear Clare: Thank you very much for sharing your comments with all of us, we will talk to the vacation club staff so that they are not invasive with the guests when offering their options, taking into consideration, we will review the programming of our restaurants in the adult area to ensure a space according to the needs of our guests.We thank you again for your preference, inviting you to visit us again and give us the opportunity to be your hosts.Best regards

8/10 Bien

Daniel Jay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place great staff clean
Séjour de 4 nuits en avril 2024
Réponse de Luis Avelar/ General Manager le 2 mai 2024
Dear Daniel Jay:Thank you very much for your preference and for sharing with us your comments, knowing that our guests enjoyed their stay is very important to us, we hope to see you back again.Best regards

4/10 Médiocre

Hannnah

Séjour de 1 nuit en avril 2024
Réponse de Luis Avelar/ General Manager le 2 mai 2024
Dear Hannah:I am sorry that your experience in our hotel was not entirely satisfactory, we would like you to contact us and give us more information of your stay and our areas of improvement, be assured that we will follow up, I look forward to your comments.Best regards

10/10 Excellent

Tania

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place
Séjour de 5 nuits en avril 2024
Réponse de Luis Avelar/ General Manager le 24 avr. 2024
Dear Tania:Thank you very much for your preference and for sharing your comments with us, we hope to see you soon back, it will be for us a pleasure, to attend you once again.Best regards

8/10 Bien

Raymond Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Luis Avelar/ General Manager le 24 avr. 2024
Thank you very much for your preference and for sharing with us your comments, it gives us great to know that we met your expectations and that you enjoyed your stay.We hope to see you back soon.Best regards

8/10 Bien

Monique, Norwalk

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Luis Avelar/ General Manager le 20 avr. 2024
Dear Monique:Thank you very much for your preference and for sharing the rating of your stay with us, we hope to again have the opportunity to serve you and improve your experience.Best regards

6/10 Satisfaisant

Man

Voyage en famille
Les points forts : Personnel et service
We stayed at the Hacienda part which is the adult only. A short walk to the Grand which has the better pool by the beach and is the adjacent resort is where we spent most of our time since we wanted to see the ocean and beach. Obviously this part of PV does not offer long beach walks like the Nuervo Vallarta part so don't expect long beaches. The Hotel is very worn down and needs to be updated. The pool side beds were not in good shape and the entire facility seems to be outdated. The main buffet had very little choices and actually one of the fewest options for food of the dozen all inclusives I have been in PV. Some days I actually only had fried meats to choose from. Breakfast is regular and decent with options. The Italian was ok. Steakhouse was very bad and all meat well done with no option for otherwise.. Location is awesome. Walk to Walmart, 5 min 10 min from Malecon, and airport.
Séjour de 5 nuits en avril 2024
Réponse de Luis Avelar/ General Manager le 20 avr. 2024
Dear ManThank you very much for your comments, we appreciate your preference and that you mention our areas of opportunity, we are renewing our menus and our staff with the idea of offering better options for our customers, as for the facilities, we will soon begin a period of remodeling of several areas of the hotel, we hope to soon have significant progress that our guests can enjoy, I hope you give us the opportunity to welcome you back and improve your impression of our services.Best regards

10/10 Excellent

Carlos

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Most excursions where walking distance when they picked you up, and only 10 min car ride from airport. The food was delicious at all the restaurants. I would definitely stay here again.
Séjour de 3 nuits en avril 2024
Réponse de Luis Avelar/ General Manager le 20 avr. 2024
Dear Carlos:Thank you very much for your visit and for sharing your experience with us, it gives us great pleasure to know that your visit at the hotel was according to your expectations, we thank you for your trust and we are at your service to serve you again.Best regards

8/10 Bien

Marc

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Service excellent. Especially German at the Hacienda. Housekeeping was poor. Overall would recommend.
Séjour de 7 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 20 avr. 2024
Dear Marc:Thank you very much for being part of our pampered clients and sharing your experience, we hope that in your next visit to this beautiful destination, you will allow us to be your hosts again.Best regards

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful grounds and great service.
Séjour de 7 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 20 avr. 2024
Dear Robert:Thank you very much for your visit and for sharing your comments, I appreciate your preference and I am at your service for a future occasion.Best regards

10/10 Excellent

Kevin

Séjour de 2 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 20 avr. 2024
Dear Kevin:Thank you very much for sharing your experience in our hotel, it is very pleasing to know that you enjoyed your vacation, I hope that in a short time we will have the opportunity to welcome you again.Best regards

10/10 Excellent

Lois

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved Antonio in the buffet
Séjour de 2 nuits en mars 2024
Réponse de Luis Avelar / Gerente General le 29 mars 2024
Dear Lois:Thank you very much for your support and preference, it is very pleasing to know that you enjoyed your vacation and our facilities, we hope in a short time to be your hosts again.Best regards

10/10 Excellent

Víctor Manuel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy buen servicio, el personal comprometido y atentos a nuestras necesidades. Bien.
Séjour de 4 nuits en mars 2024
Réponse de Luis Avelar / Gerente General le 28 mars 2024
Estimado Víctor Manuel:Muchas gracias por sus comentarios, sin duda nos ayudan a seguir mejorando día con día, agradecemos su preferencia y nos ponemos a sus ordenes, esperando verle pronto de regreso.saludos cordiales

4/10 Médiocre

VIOLETA

Séjour de 4 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 20 avr. 2024
Dear Violeta:I am sorry that your visit was not the best, we would like to have more information of your stay, your opinion is very important for us, I hope you give us the opportunity to contact us and offer you an option to improve your experience.Best regards

8/10 Bien

Alicia

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Luis Avelar / Gerente General le 28 mars 2024
Estimada Alicia:Muchas gracias por sus comentarios y por compartirlos con nosotros, esperamos seguir siendo parte de sus vacaciones y en su siguiente visita a este hermoso destino, esperamos nos brinde nuevamente el placer de ser sus anfitriones.Saludos cordiales

8/10 Bien

Katherine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was able to use all amenities at both the hacienda and Krystal grand. And had great access to the beach
Séjour de 9 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 26 mars 2024
Dear Katherine:Thank you very much for your comments and for sharing them with us, it gives us great pleasure to know that you enjoyed your vacation, we hope to see you back soon, we will be happy to welcome you again.Best regards

8/10 Bien

Katielyn

Voyage en groupe
Loved how beautiful this hotel and the grounds were. Lots of places to walk around, multiple pools to sit in, endless drinks, night time shows were great, food was good. Lots of pluses! I reduced my overall to 4 stars because there were a few things with the room I disliked. The sliding bathroom door was broken and wouldn’t shut. My friend and I took turns showering while the other stayed out on the balcony. Also the bathroom sinks did not drain very well. But the beds were very very comfy, the balcony was soooo wonderful (we were on the top floor) and the view of the pool was very nice to wake up to, plus the trees were full of beautiful birds who like to sing in the early hours. Sipped some coffee from the lobby and relaxed on the balcony every morning. I would stay here again for sure!
Séjour de 4 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 26 mars 2024
Dear Katielyn: Thank you very much for your visit and for sharing your comments with us, I would have loved to solve your problems while you were at the property, I assure you that we would have immediately sent someone, I hope soon your return, we will be happy to welcome you back, feel free to contact us, we will have everything ready for your arrival.Best regards

8/10 Bien

Tasha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love this place. One of my favourites. Highly recommended.
Séjour de 7 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 24 mars 2024
Dear Tasha:Thank you very much for your preference and for dedicating us these minutes to share the details of your experience in our hotel, we hope to see you soon back.Best regards

10/10 Excellent

Jose

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place was awesome . Very nice , great drinks at the pool bar . Rooms clean
Séjour de 2 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 23 mars 2024
Dear Jose:Thank you very much for your kind comments, we are very happy to know that you enjoyed your vacation, we hope to continue having your preference and that you allow us to serve you again in this your home.Best regards

10/10 Excellent

Yilin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 21 mars 2024
Dear Yilin:Thank you very much for your comments and for sharing your experience with us, we hope to see you very soon back, we will be glad to welcome you again.Best regards

6/10 Satisfaisant

Joseph

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 21 mars 2024
Estimado Joseph:Muchas gracias por su visita, lamento que no hayamos cumplido con sus expectativas, nuestra intención es ofrecer el mejor servicio para usted, nos encantaría saber que sucedió para poder trabajar en nuestras áreas de oportunidad, ojala nos pudiera contactar y proporcionarnos más detalles.Saludos cordiales

10/10 Excellent

Katie, Barrie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 12 mars 2024
Dear Katie:Thank you for selecting us and for sharing your experience in our hotel, it is very pleasing to know that you enjoyed your stay, we hope to see you back soon.Best regards

8/10 Bien

patricia ann

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would go back. Staff was excellent
Séjour de 7 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 12 mars 2024
Dear Patricia:Thank you very much for sharing your comments with us, it is very pleasing to know that you enjoyed your stay, we hope that on your next visit you will give us your preference again.Best regards

10/10 Excellent

Jaime

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing property with extraordinary service in a prime location.
Séjour de 4 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 12 mars 2024
Dear Jaime:Thank you very much for your confidence and preference, it is very pleasing to know that you enjoyed your vacation, we hope to see you soon back.Best regards

6/10 Satisfaisant

JB

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
For example, A lot of the property seemed run down, for example most of the beach umbrellas were broken, beach towels were limited, tattered and torn.
Séjour de 4 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 12 mars 2024
Dear JBThank you very much for selecting us and for sharing your comments with us, we have been ordering umbrellas and towels since last year, but we have only received a part of the towels, we are waiting for the complete order.We are also working on an improvement project in the hotel, which includes rooms, public areas, restaurants, bars, lobby and pools, we hope that all our visitors will like them.For the moment I say goodbye hoping that you will give us the opportunity to serve you again.Best regards

10/10 Excellent

Frederick Scott

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No complaints
Séjour de 9 nuits en février 2024
Réponse de General Manager le 26 févr. 2024
Hello, thanks for your comment Mr. Scott, we hope to see you soonBest regards

8/10 Bien

Fred

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The all-inclusive buffets were average at best. The breakfast bacon and sausages were terrible. The French, Mexica Italian, and Steak House specialty restaruants were excellent with many seating times offered. Having to be at one of the pools by 8 AM each day in order to get lounge seating was annoying as guests were "reserving spaces then leaving their chairs for hours. This was unacceptable to us. Fortunately we had a "swim-out" suite with private soaking pool and chaise chairs as an alternative, which was great. Staff were all excellent - courteous and friendly. Bar service and quality was good. Aside from the usual noisy pool guests during the day, the grounds were relatively quiet and quiet after 9 PM. We would recommend this resort hotel to anyone.
Séjour de 13 nuits en février 2024
Réponse de General Manager le 26 févr. 2024
Hello, we appreciate your comment, we will do the best for you and your family are comfortableWe hope to see you soonBest regards

2/10 Horrible

PATRICK

Voyage en couple
We were robbed in our room (480). We found out the phone was not working when tried to get help. We have not received any follow up and when we asked for the police they advised very strongly that their security will be handling and would make that call. They did a down loads of electric door lock and took pictures and downloaded the camera at our door. Have not received updates and no one answers resort phone.
Séjour de 3 nuits en février 2024
Réponse de Ernesto Perez le 22 févr. 2024
Hello Mr Patrik my name is Ernesto Perez and I remember your case I remember I borrowed my mobile to make calls and I said wen we have te information correctly I will send you, we help you in your situation we have you the shuttle to te airport and a new brazalete because your partner loosed to and the cost is 80 USD, don't worry when we have all the information I will send your e mail Best regardsErnesto Perez

10/10 Excellent

Marlyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfect specially the adult pool only. The only negative part for us was the people go put the books or towels in the pool chairs and leave for hours. I don’t think people should be allowed to do that.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 26 févr. 2024
Hello Miss Marlyn we appreciate your comments, we are working hard in pool area for a better service We hope to see you soonBest regards

6/10 Satisfaisant

Catherine Rita

Voyage en couple
Les points forts : Personnel et service
We just returned from 10 days at this property. Initially we didn’t really like it but it grew on us I think mostly due to the fantastic staff and service. I would say it’s an ok resort. If your looking for no frills it’s fine. The Hacienda pool has no ocean view which we adjusted to because the Krystal side does have the beach but the pool and surroundings were very crowded. We found the dining to be enjoyable but grew tired of the limited options after a couple of visits. A few additional options would help for a longer stay. The biggest issue and most annoying was the lack of chairs and towels. Everyday was a battle to find loungers unless you get up at 5:30 am to save a spot. I finally decided to make that sacrifice to ensure a nice spot. On vacation it’s not ideal and shouldn’t be necessary. There definitely was not enough chairs for the number of people there. Towels were only available in morning or late afternoon and if you didn’t grab the right away out of luck. I met a couple that had been there the year prior and the thought was that there were not as many chairs as the last visit and as they break they are not being replaced. Service at the pool and dining really was fantastic. We enjoyed a couples massage at the spa it was very enjoyable and a pleasant setting. The room was fine nothing special. Overall I would say it was priced accordingly but the chair issue was very aggravating.
Séjour de 10 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 21 févr. 2024
Dear Catherine:Thank you very much for your visit and for this opportunity to share your comments, we have in transit an order of towels and lounge chairs, although it would be impossible to provide a bed per person, we hope that with the lounge chairs that are purchased we have the possibility to offer greater comfort to our customers, we will work on better and more varied food options, our guests can request in any restaurant to prepare them something different if the options we have in sight there is not something to their liking.We hope that in your next visit we will not have these inconveniences and your experience will be totally different.Kind regards

10/10 Excellent

gabino

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Place is small the adult section which is good. Food was amazing no complain,Daniel the bartender was awesome make you sure visit him and the staff was the best can’t complain make sure you tip then they go out of there way to take care of you
Séjour de 6 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 21 févr. 2024
Dear Gabino:Thank you very much for his comments and for sharing them with us, we hope to see him back soon and that he will allow us to welcome him again, we will be very happy to host him.Kind regards

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff are exceptionally nice, very friendly and efficient. A la cart restaurants have improved since last year. Our only complaint was the horribly loud karaoke events held nightly in the lobby of the Krystal Grand.
Séjour de 14 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 21 févr. 2024
Dear Richard:Thank you very much for your comments and for giving us the opportunity to know your experience, we will talk to the animation staff to control the volume of the karaoke, we will even look for a different place to carry out this activity.Best regards

8/10 Bien

liset

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing staff amazing property the food could be a bit better but overall would stay again
Séjour de 3 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 21 févr. 2024
Dear Liset:Thank you very much for your comments, we are working on the continuous improvement of our facilities, we hope that the changes we are preparing will be to your liking.Best regards

10/10 Excellent

Kathleen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely, adult only section of Krystal Grand. Staff were friendly and professional. Our suite was spectacular. Location is convenient at the north end of the hotel zone.Only disappointment was the weather. Can't wait to go back
Séjour de 7 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 21 févr. 2024
Dear Kathleen:Thank you very much for your visit and for sharing with us your experience, I am sorry that the weather was not the best during your stay, at the moment we have sunny days, without rain, with lots of sun and at night a very pleasant mild weather.We thank you for your preference and hope to see you back soon.Best regards

10/10 Excellent

Cheryl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unfortunately our room was beside the housekeeping storage room so we had a constant noise in the mornings, but otherwise I thought it was fantastic. Would go back!!
Séjour de 9 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 21 févr. 2024
Dear Cheryl: Thank you very much for your comments and for sharing them with us, we will look for another place to perform this activity and that it is not annoying for our guests, we appreciate your preference and we hope to see you soon back.Best regards

10/10 Excellent

Lauren Jane

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just returned home today, loved every minute there. The staff are all amazing and it was beautiful. Such a great experience!
Séjour de 7 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 21 févr. 2024
Dear Lauren Jane:Thank you very much for your comments and for taking the time to share them with us, it is very pleasing to know that you enjoyed your vacation, we hope to see you back soon.Best regards

6/10 Satisfaisant

Ramiro Torres

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 3 nuits en février 2024
Réponse de Luis Avelar / Gerente General le 21 févr. 2024
Estimado Ramito Torres:Lamento que no hayamos podido cumplir con sus expectativas, nos seria de gran utilidad conocer más detalles sobre su estancia, es posible que nos pueda contactar para poder ofrecer una solucion al respecto.Saludos cordiales

6/10 Satisfaisant

KYLIE

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 21 févr. 2024
Dear Kylie:I apologize if on this occasion we failed to meet your expectations, our intention is to offer the best service, it would be very useful to have more details about your experience, we hope you can contact us and offer a solution in this regard.Best regards

8/10 Bien

Ella

Séjour de 3 nuits en février 2024
Réponse de Luis Avelar / Gerente General le 21 mars 2024
Estimada Ella:Muchas gracias por compartir sus comentarios con nosotros, nos hubiera encantado tener mas detalles de su estancia y saber que áreas de oportunidad tuvimos para que su calificación hubiera sido mejor, nuestra intención es siempre ofrecer el mejor servicio posible, espero que nos pueda contactar y nos siga favoreciendo con su preferencia.Saludos cordiales

8/10 Bien

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoyable visit
First time in an all inclusive resort and really enjoyed the facilities. The staff were very attentive and respectful, the meals were quite good overall and bar service was more then adequate. The pools were good and access to the beach area was easy. I enjoyed sitting on the beach listening to the sounds of the surf at night.
Séjour de 7 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 21 févr. 2024
Dear Gary:Thank you very much for your visit and for your comments, what a pleasure to know that you enjoyed your stay and that the facilities were to your liking, we hope that on your next trip to Puerto Vallarta you will consider us as your lodging option.Best regards