Avis sur The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive
The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL
Avis
7,8
Bien
8,6/10
Propreté
8,4/10
Personnel et service
7,8/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en famille, Voyage en couple
14 févr. 2024
Séjour de 7 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 21 févr. 2024
Dear Isabelle: Thank you very much for your comments, we will work on the humidity problem, as well as on the mosquitoes issue, I would like to know if at the time you commented on the humidity issue, since we would have immediately assigned you another room.We are working on new options for our food and beverage areas, hoping that these are to the liking of our customers, we will see what happened in the Italian restaurant and we will take steps to ensure that it does not happen again, our intention is that your experience in any of our restaurants is unique and special.Best regards
8/10 Bien
Voyageur vérifié
Voyage en couple
8 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en avril 2019
10/10 Excellent
Voyageur vérifié
22 déc. 2018
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en décembre 2018
6/10 Satisfaisant
Jose, Port Chester
23 mai 2024
Les points forts : Propreté
Jose
Séjour de 3 nuits en mai 2024
8/10 Bien
Douglas
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Douglas
Séjour de 3 nuits en mai 2024
Réponse de Luis Avelar / Gerente General le 23 mai 2024
Dear Douglas:Thank you very much for your visit and for your review, we had not had any comments about the mattress in the room where you stayed, but starting today, we will ask during the client's stay what they thought of the bed, we are closing the Hacienda buffet for maintenance issues, but we are practically finishing, we hope to have it ready soon.We hope that you visit us again and allow us to welcome you back into your home.Kind regards
6/10 Satisfaisant
Thomas
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements
Thomas
Séjour de 3 nuits en mai 2024
Réponse de Luis Avelar/ General Manager le 23 mai 2024
Dear guest:We appreciate your visit and your preference, we were carrying out some maintenance work in the Hacienda buffet restaurant, it was very necessary to do it so we were forced to keep it closed for a few days, however the restaurant for lunch and dinner, as well As the bars and other services were normal, I regret that your comments have not been taken with due seriousness, we would have immediately offered you an alternative, I hope you can contact us and give us the opportunity to offer an alternative to improve your experience. experience on a next visit, I assure you that we will do whatever is necessary to make your new stay an experience.Kind regards
6/10 Satisfaisant
Everardo
Voyage en couple
19 mai 2024
Les points forts : Propreté
Everardo
Séjour de 2 nuits en mai 2024
Réponse de Luis Avelar / Gerente General le 21 mai 2024
Estimado Everardo:Lamentamos esta experiencia, estamos trabajando en la mejora del lugar, en breve iniciaremos un proyecto de remodelación en todos nuestros restaurantes a la carta, en cuanto al servicio y atención no hay excusa, hemos hablado con el chef y con el responsable de ayb, para reforzar las plantillas y atender a nuestros clientes con prontitud y respeto, espero que nos brinde una segunda oportunidad y nos permita cambiar su percepción, quedamos a sus ordenes.Saludos cordiales
10/10 Excellent
Roberto
Voyage en groupe, Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roberto
Séjour de 4 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 17 mai 2024
Dear Roberto:What a pleasure to know that you enjoyed your vacation, as well as our services and facilities, we are working on a new proposal of night activities, which we hope to have very soon, we thank you for your comments, hoping that on your next trip to this beautiful destination allow us to return to have your preference.Best regards
10/10 Excellent
Jermaine
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jermaine
Séjour de 4 nuits en août 2023
Réponse de Luis Avelar/ General Manager le 17 mai 2024
Dear Jermaine:Thank you very much for your rating about our services and facilities, we thank you for your trust and invite you to come back on your next vacation.Best regards
8/10 Bien
Jose
10 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Jose
Séjour de 5 nuits en avril 2024
Réponse de Luis Avelar / Gerente General le 11 mai 2024
Estimado JoséMuchas gracias por sus comentarios y por esta oportunidad que nos brinda al compartirlos con todos nosotros, espero que su estancia haya sido del todo satisfactoria, en caso de que tenga alguna sugerencia nos encantaría escucharla para poner de inmediato acciones al respecto, su satisfacción es nuestro objetivo principal. :Espero que en su siguiente viaje nos permita volver a recibirle en esta su casa.Saludos cordiales
8/10 Bien
Clare
Voyage en couple
9 mai 2024
Les points forts : Propreté et personnel et service
Clare
Séjour de 7 nuits en avril 2024
Réponse de Luis Avelar/ General Manager le 10 mai 2024
Dear Clare: Thank you very much for sharing your comments with all of us, we will talk to the vacation club staff so that they are not invasive with the guests when offering their options, taking into consideration, we will review the programming of our restaurants in the adult area to ensure a space according to the needs of our guests.We thank you again for your preference, inviting you to visit us again and give us the opportunity to be your hosts.Best regards
8/10 Bien
Daniel Jay
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniel Jay
Séjour de 4 nuits en avril 2024
Réponse de Luis Avelar/ General Manager le 2 mai 2024
Dear Daniel Jay:Thank you very much for your preference and for sharing with us your comments, knowing that our guests enjoyed their stay is very important to us, we hope to see you back again.Best regards
4/10 Médiocre
Hannnah
27 avr. 2024
Hannnah
Séjour de 1 nuit en avril 2024
Réponse de Luis Avelar/ General Manager le 2 mai 2024
Dear Hannah:I am sorry that your experience in our hotel was not entirely satisfactory, we would like you to contact us and give us more information of your stay and our areas of improvement, be assured that we will follow up, I look forward to your comments.Best regards
10/10 Excellent
Tania
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tania
Séjour de 5 nuits en avril 2024
Réponse de Luis Avelar/ General Manager le 24 avr. 2024
Dear Tania:Thank you very much for your preference and for sharing your comments with us, we hope to see you soon back, it will be for us a pleasure, to attend you once again.Best regards
8/10 Bien
Raymond Alexander
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Raymond Alexander
Séjour de 4 nuits en avril 2024
Réponse de Luis Avelar/ General Manager le 24 avr. 2024
Thank you very much for your preference and for sharing with us your comments, it gives us great to know that we met your expectations and that you enjoyed your stay.We hope to see you back soon.Best regards
8/10 Bien
Monique, Norwalk
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Monique
Séjour de 4 nuits en avril 2024
Réponse de Luis Avelar/ General Manager le 20 avr. 2024
Dear Monique:Thank you very much for your preference and for sharing the rating of your stay with us, we hope to again have the opportunity to serve you and improve your experience.Best regards
6/10 Satisfaisant
Man
Voyage en famille
17 avr. 2024
Les points forts : Personnel et service
Man
Séjour de 5 nuits en avril 2024
Réponse de Luis Avelar/ General Manager le 20 avr. 2024
Dear ManThank you very much for your comments, we appreciate your preference and that you mention our areas of opportunity, we are renewing our menus and our staff with the idea of offering better options for our customers, as for the facilities, we will soon begin a period of remodeling of several areas of the hotel, we hope to soon have significant progress that our guests can enjoy, I hope you give us the opportunity to welcome you back and improve your impression of our services.Best regards
10/10 Excellent
Carlos
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carlos
Séjour de 3 nuits en avril 2024
Réponse de Luis Avelar/ General Manager le 20 avr. 2024
Dear Carlos:Thank you very much for your visit and for sharing your experience with us, it gives us great pleasure to know that your visit at the hotel was according to your expectations, we thank you for your trust and we are at your service to serve you again.Best regards
8/10 Bien
Marc
12 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Marc
Séjour de 7 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 20 avr. 2024
Dear Marc:Thank you very much for being part of our pampered clients and sharing your experience, we hope that in your next visit to this beautiful destination, you will allow us to be your hosts again.Best regards
10/10 Excellent
Robert
Voyage en couple
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 7 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 20 avr. 2024
Dear Robert:Thank you very much for your visit and for sharing your comments, I appreciate your preference and I am at your service for a future occasion.Best regards
10/10 Excellent
Kevin
31 mars 2024
Kevin
Séjour de 2 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 20 avr. 2024
Dear Kevin:Thank you very much for sharing your experience in our hotel, it is very pleasing to know that you enjoyed your vacation, I hope that in a short time we will have the opportunity to welcome you again.Best regards
10/10 Excellent
Lois
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lois
Séjour de 2 nuits en mars 2024
Réponse de Luis Avelar / Gerente General le 29 mars 2024
Dear Lois:Thank you very much for your support and preference, it is very pleasing to know that you enjoyed your vacation and our facilities, we hope in a short time to be your hosts again.Best regards
10/10 Excellent
Víctor Manuel
Voyage en couple
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Víctor Manuel
Séjour de 4 nuits en mars 2024
Réponse de Luis Avelar / Gerente General le 28 mars 2024
Estimado Víctor Manuel:Muchas gracias por sus comentarios, sin duda nos ayudan a seguir mejorando día con día, agradecemos su preferencia y nos ponemos a sus ordenes, esperando verle pronto de regreso.saludos cordiales
4/10 Médiocre
VIOLETA
27 mars 2024
VIOLETA
Séjour de 4 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 20 avr. 2024
Dear Violeta:I am sorry that your visit was not the best, we would like to have more information of your stay, your opinion is very important for us, I hope you give us the opportunity to contact us and offer you an option to improve your experience.Best regards
8/10 Bien
Alicia
26 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Alicia
Séjour de 4 nuits en mars 2024
Réponse de Luis Avelar / Gerente General le 28 mars 2024
Estimada Alicia:Muchas gracias por sus comentarios y por compartirlos con nosotros, esperamos seguir siendo parte de sus vacaciones y en su siguiente visita a este hermoso destino, esperamos nos brinde nuevamente el placer de ser sus anfitriones.Saludos cordiales
8/10 Bien
Katherine
Voyage en famille
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katherine
Séjour de 9 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 26 mars 2024
Dear Katherine:Thank you very much for your comments and for sharing them with us, it gives us great pleasure to know that you enjoyed your vacation, we hope to see you back soon, we will be happy to welcome you again.Best regards
8/10 Bien
Katielyn
Voyage en groupe
25 mars 2024
Katielyn
Séjour de 4 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 26 mars 2024
Dear Katielyn: Thank you very much for your visit and for sharing your comments with us, I would have loved to solve your problems while you were at the property, I assure you that we would have immediately sent someone, I hope soon your return, we will be happy to welcome you back, feel free to contact us, we will have everything ready for your arrival.Best regards
8/10 Bien
Tasha
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tasha
Séjour de 7 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 24 mars 2024
Dear Tasha:Thank you very much for your preference and for dedicating us these minutes to share the details of your experience in our hotel, we hope to see you soon back.Best regards
10/10 Excellent
Jose
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose
Séjour de 2 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 23 mars 2024
Dear Jose:Thank you very much for your kind comments, we are very happy to know that you enjoyed your vacation, we hope to continue having your preference and that you allow us to serve you again in this your home.Best regards
10/10 Excellent
Yilin
20 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yilin
Séjour de 7 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 21 mars 2024
Dear Yilin:Thank you very much for your comments and for sharing your experience with us, we hope to see you very soon back, we will be glad to welcome you again.Best regards
6/10 Satisfaisant
Joseph
15 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Joseph
Séjour de 5 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 21 mars 2024
Estimado Joseph:Muchas gracias por su visita, lamento que no hayamos cumplido con sus expectativas, nuestra intención es ofrecer el mejor servicio para usted, nos encantaría saber que sucedió para poder trabajar en nuestras áreas de oportunidad, ojala nos pudiera contactar y proporcionarnos más detalles.Saludos cordiales
10/10 Excellent
Katie, Barrie
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Katie
Séjour de 3 nuits en mars 2024
Réponse de Luis Avelar/ General Manager le 12 mars 2024
Dear Katie:Thank you for selecting us and for sharing your experience in our hotel, it is very pleasing to know that you enjoyed your stay, we hope to see you back soon.Best regards
8/10 Bien
patricia ann
Voyage en groupe
2 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
patricia ann
Séjour de 7 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 12 mars 2024
Dear Patricia:Thank you very much for sharing your comments with us, it is very pleasing to know that you enjoyed your stay, we hope that on your next visit you will give us your preference again.Best regards
10/10 Excellent
Jaime
Voyage en famille, Voyage en couple
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jaime
Séjour de 4 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 12 mars 2024
Dear Jaime:Thank you very much for your confidence and preference, it is very pleasing to know that you enjoyed your vacation, we hope to see you soon back.Best regards
6/10 Satisfaisant
JB
Voyage en famille
27 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
JB
Séjour de 4 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 12 mars 2024
Dear JBThank you very much for selecting us and for sharing your comments with us, we have been ordering umbrellas and towels since last year, but we have only received a part of the towels, we are waiting for the complete order.We are also working on an improvement project in the hotel, which includes rooms, public areas, restaurants, bars, lobby and pools, we hope that all our visitors will like them.For the moment I say goodbye hoping that you will give us the opportunity to serve you again.Best regards
10/10 Excellent
Frederick Scott
Voyage en couple
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Frederick Scott
Séjour de 9 nuits en février 2024
Réponse de General Manager le 26 févr. 2024
Hello, thanks for your comment Mr. Scott, we hope to see you soonBest regards
8/10 Bien
Fred
Voyage en couple
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fred
Séjour de 13 nuits en février 2024
Réponse de General Manager le 26 févr. 2024
Hello, we appreciate your comment, we will do the best for you and your family are comfortableWe hope to see you soonBest regards
2/10 Horrible
PATRICK
Voyage en couple
21 févr. 2024
PATRICK
Séjour de 3 nuits en février 2024
Réponse de Ernesto Perez le 22 févr. 2024
Hello Mr Patrik my name is Ernesto Perez and I remember your case I remember I borrowed my mobile to make calls and I said wen we have te information correctly I will send you, we help you in your situation we have you the shuttle to te airport and a new brazalete because your partner loosed to and the cost is 80 USD, don't worry when we have all the information I will send your e mail Best regardsErnesto Perez
10/10 Excellent
Marlyn
Voyage en couple
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marlyn
Séjour de 2 nuits en février 2024
Réponse de General Manager le 26 févr. 2024
Hello Miss Marlyn we appreciate your comments, we are working hard in pool area for a better service We hope to see you soonBest regards
6/10 Satisfaisant
Catherine Rita
Voyage en couple
20 févr. 2024
Les points forts : Personnel et service
Catherine Rita
Séjour de 10 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 21 févr. 2024
Dear Catherine:Thank you very much for your visit and for this opportunity to share your comments, we have in transit an order of towels and lounge chairs, although it would be impossible to provide a bed per person, we hope that with the lounge chairs that are purchased we have the possibility to offer greater comfort to our customers, we will work on better and more varied food options, our guests can request in any restaurant to prepare them something different if the options we have in sight there is not something to their liking.We hope that in your next visit we will not have these inconveniences and your experience will be totally different.Kind regards
10/10 Excellent
gabino
Voyage en famille
20 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
gabino
Séjour de 6 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 21 févr. 2024
Dear Gabino:Thank you very much for his comments and for sharing them with us, we hope to see him back soon and that he will allow us to welcome him again, we will be very happy to host him.Kind regards
10/10 Excellent
Richard
Voyage en couple
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 14 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 21 févr. 2024
Dear Richard:Thank you very much for your comments and for giving us the opportunity to know your experience, we will talk to the animation staff to control the volume of the karaoke, we will even look for a different place to carry out this activity.Best regards
8/10 Bien
liset
Voyage en famille
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
liset
Séjour de 3 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 21 févr. 2024
Dear Liset:Thank you very much for your comments, we are working on the continuous improvement of our facilities, we hope that the changes we are preparing will be to your liking.Best regards
10/10 Excellent
Kathleen
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathleen
Séjour de 7 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 21 févr. 2024
Dear Kathleen:Thank you very much for your visit and for sharing with us your experience, I am sorry that the weather was not the best during your stay, at the moment we have sunny days, without rain, with lots of sun and at night a very pleasant mild weather.We thank you for your preference and hope to see you back soon.Best regards
10/10 Excellent
Cheryl
Voyage en couple
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cheryl
Séjour de 9 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 21 févr. 2024
Dear Cheryl: Thank you very much for your comments and for sharing them with us, we will look for another place to perform this activity and that it is not annoying for our guests, we appreciate your preference and we hope to see you soon back.Best regards
10/10 Excellent
Lauren Jane
Voyage en famille, Voyage en couple
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lauren Jane
Séjour de 7 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 21 févr. 2024
Dear Lauren Jane:Thank you very much for your comments and for taking the time to share them with us, it is very pleasing to know that you enjoyed your vacation, we hope to see you back soon.Best regards
6/10 Satisfaisant
Ramiro Torres
13 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Ramiro Torres
Séjour de 3 nuits en février 2024
Réponse de Luis Avelar / Gerente General le 21 févr. 2024
Estimado Ramito Torres:Lamento que no hayamos podido cumplir con sus expectativas, nos seria de gran utilidad conocer más detalles sobre su estancia, es posible que nos pueda contactar para poder ofrecer una solucion al respecto.Saludos cordiales
6/10 Satisfaisant
KYLIE
13 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
KYLIE
Séjour de 7 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 21 févr. 2024
Dear Kylie:I apologize if on this occasion we failed to meet your expectations, our intention is to offer the best service, it would be very useful to have more details about your experience, we hope you can contact us and offer a solution in this regard.Best regards
8/10 Bien
Ella
12 févr. 2024
Ella
Séjour de 3 nuits en février 2024
Réponse de Luis Avelar / Gerente General le 21 mars 2024
Estimada Ella:Muchas gracias por compartir sus comentarios con nosotros, nos hubiera encantado tener mas detalles de su estancia y saber que áreas de oportunidad tuvimos para que su calificación hubiera sido mejor, nuestra intención es siempre ofrecer el mejor servicio posible, espero que nos pueda contactar y nos siga favoreciendo con su preferencia.Saludos cordiales
8/10 Bien
Gary
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoyable visit
Gary
Séjour de 7 nuits en février 2024
Réponse de Luis Avelar/ General Manager le 21 févr. 2024
Dear Gary:Thank you very much for your visit and for your comments, what a pleasure to know that you enjoyed your stay and that the facilities were to your liking, we hope that on your next trip to Puerto Vallarta you will consider us as your lodging option.Best regards