8/10 Bien
Ednita A.
12 juin 2024
Les points forts : Propreté
Fantastic Condo, communication was severely lacking
The condo itself is beautiful. The feeling of having the rooftop pool to ourselves was amazing. The location is great and within walking distance of grocery stores (Walmart, Sam's club etc). Two out of the three security guards were lovely. The over night security guard was rude. He never acknowledged us or would respond when we’d greet him.
Communication with the concierge Daniella was severely lacking. When we arrived the code that was given to us to enter the condo was not working so I reached out to her via what’s app. I didn’t receive a response so then I called her. She answered gave me the new code but sounded put out by my call and immediately hung up without properly ending the call or verifying that the new code worked. My messages on what’s app remained unanswered.
At the front desk they ask for ID which they photocopy for their records. Even though we did this we were asked multiple times afterwards if we had already registered our ID (by the same security guard). Between the concierge and the security guards, they made us feel like our presence was a nuisance. What a shame because the condo and our stay outside of these incidences was amazing.
Ednita A.
Séjour de 3 nuits en juin 2024