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Avis sur Marriott Puerto Vallarta Resort & Spa

4.5 out of 5
Marriott Puerto Vallarta Resort & Spa
Avenida Paseo De La Marina 435, Fracc. Marina Vallarta, Puerto Vallarta

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 648 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 197 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 78 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 37 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 40 avis sur 1000." "

9,2/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Maria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Propre, très agréable et pratique lorsqu’on voyage tôt. L’air clim de la chambre était un peu bruyant comparé à celui de mon dernier séjour. J’aime bien la qualité Marriot
Séjour de 4 nuits en décembre 2021

10/10 Excellent

Tiffany

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our 3rd time staying at this resort and it gets better every time! All staff members are extremely helpful and accommodating. Armando and Hugo are two staff members that went above and beyond. Great location! The marina is right across the street which has many restaurants and shops. Plenty of onsite dining options for those that don't like to venture off.
Séjour de 5 nuits en mai 2024

10/10 Excellent

Damaris

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent as overall, confortable, and the staff is friendly and provided an excellent service as overall, the location is perfect.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Troy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

8/10 Bien

Leslie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Lugar agradable, el personal muy amable y atentos
Séjour de 4 nuits en mai 2024
Réponse de Roberto le 27 mai 2024
Estimado Leslie ,Agradecemos sus valiosos comentarios, esperamos que su estadía en Marriott Puerto Vallarta Resort & Spa haya sido gratificante, esperamos verlo pronto.

10/10 Excellent

Alba Angelica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All good
Séjour de 1 nuit en mai 2024
Réponse de Roberto le 27 mai 2024
Estimado Alba Angelica,Agradecemos sus valiosos comentarios, esperamos que su estadía en Marriott Puerto Vallarta Resort & Spa haya sido gratificante, esperamos verlo pronto.

2/10 Horrible

Ravneet Kaur

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beware of Hidden Fees and Poor Service at Marriott Puerto Vallarta. Initially thrilled with an all-inclusive deal booked for nine via Expedia, we were shocked to discover a $160 USD per person, per night charge upon arrival. Despite attempts to resolve it, we received only "Expedia points" as compensation. This recurring issue hints at Expedia's lack of accountability by falsely advertising our room as “all inclusive” . Our room had a persistently clogged shower drain, unresolved despite daily complaints. Housekeeping was inconsistent, often late or absent, and cleanliness remained an issue. Marriott Puerto Vallarta's poor responsiveness and lack of proactive solutions disappointed the group. I strongly advise exploring alternatives to avoid similar frustration.
Séjour de 4 nuits en mai 2024
Réponse de Roberto le 27 mai 2024
Esteemed Ravneet Kaur thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.

10/10 Excellent

jon

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect spot. Very nice employees
Séjour de 1 nuit en mai 2024
Réponse de Roberto le 23 mai 2024
Esteemed jon ,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Jeaneth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Food was very good
Séjour de 4 nuits en mai 2024
Réponse de Hotel Management le 21 mai 2024
Esteemed Jeaneth,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Maria del rosario

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en mai 2024
Réponse de Hotel Management le 22 mai 2024
Esteemed Maria,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

8/10 Bien

robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room and amenitites were good. Food was ok for the most part. Need more variety with beer choices.
Séjour de 5 nuits en mai 2024
Réponse de Roberto le 20 mai 2024
Esteemed Robert,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Nora Judith Alcala

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy bien nuestra estancia
Séjour de 4 nuits en mai 2024
Réponse de Roberto le 20 mai 2024
Estimado Nora,Agradecemos sus valiosos comentarios, esperamos que su estadía en Marriott Puerto Vallarta Resort & Spa haya sido gratificante, esperamos verlo pronto.

8/10 Bien

Derek

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Room was way below Marriott standards. Couch was worn and stained plus had a 2 inch open rip in the stitching on the cushion on the front edge. Hot water tap on the sink was seized and unusable. Location is perfect. Staff was great. Pool is amazing and so was the ocean. Food was great.
Séjour de 8 nuits en mai 2024
Réponse de Hotel Management le 17 mai 2024
Esteemed Derek,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.

10/10 Excellent

Hector

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
muy bien todo instalaciones y comida restaurantes personal excelente lugar
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 17 mai 2024
Estimado Hector,Agradecemos sus valiosos comentarios, esperamos que su estadía en Marriott Puerto Vallarta Resort & Spa haya sido gratificante, esperamos verlo pronto.

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great vacation
Séjour de 4 nuits en mai 2024
Réponse de Hotel Management le 21 mai 2024
Esteemed Christine,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

JOSE LUIS

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Estupendo como siempre
Séjour de 7 nuits en mai 2024
Réponse de Hotel Management le 16 mai 2024
Estimado Jose Luis,Agradecemos sus valiosos comentarios, esperamos que su estadía en Marriott Puerto Vallarta Resort & Spa haya sido gratificante, esperamos verlo pronto.

10/10 Excellent

Sotero

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice pool , and had a sports bar
Séjour de 4 nuits en mai 2024
Réponse de Hotel Management le 16 mai 2024
Esteemed Sotero,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

4/10 Médiocre

Juan Ramirez

Les points faibles : Propreté et personnel et service
Pues a mi esposa le picaron unas pulgas (eran las características de las picaduras) Y no quieren darme mi factura
Séjour de 3 nuits en avril 2024
Réponse de Roberto le 8 mai 2024
Estimada Ramirez, Gracias por tomarse el tiempo de enviarnos sus comentarios. Tenga la seguridad de que sus comentarios son muy importantes para nosotros, que ya han sido compartidos con los departamentos involucrados y que ya están tomando las medidas correctivas necesarias. Pedimos disculpas por los inconvenientes.

10/10 Excellent

Jesús, Michoacán

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente
Séjour de 4 nuits en mai 2024
Réponse de Hotel Management le 7 mai 2024
Esteemed Jesus,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

2/10 Horrible

Edmund

Séjour de 1 nuit en avril 2024
Réponse de Roberto le 14 mai 2024
Esteemed Edmund ,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Nicole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything felt like home. I didnt want to leave!!!
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 23 avr. 2024
Esteemed Nicole,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

4/10 Médiocre

Edmund

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 7 nuits en avril 2024
Réponse de Hotel Management le 24 avr. 2024
Esteemed Edmund,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.

8/10 Bien

Wael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay just disappointed you have to pay for bottled water
Séjour de 4 nuits en avril 2024
Réponse de Roberto le 20 avr. 2024
Esteemed Wael,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon. Thank you for your loyalty!

10/10 Excellent

Ibrahim

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Hotel Management le 18 avr. 2024
Esteemed Ibrahim,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property, clean and comfortable rooms. Easy to walk or get a taxi to anywhere.
Séjour de 6 nuits en avril 2024
Réponse de Hotel Management le 16 avr. 2024
Esteemed Karen,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Yanick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to the airport. And the staff especially at the all inclusive breakfasts were extremely polite....not to mention it was a feast for kings
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 16 avr. 2024
Esteemed Yanick,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Julio

Séjour de 3 nuits en avril 2024
Réponse de Roberto le 3 mai 2024
Estimada Julio,Agradecemos sus valiosos comentarios, esperamos que su estadía en Marriott Puerto Vallarta Resort & Spa haya sido gratificante, esperamos verlo pronto.

6/10 Satisfaisant

Prateek

Voyage en famille
Les points forts : Propreté et personnel et service
Property is in a good location with nice clean beach though it’s not swimmable. Pool and staff are great - polite, helpful . Fooding is average, they can level it up though the breakfast buffet is totally amazing with good options . The main issue with resort are the rooms themselves - they are old, kinda smelly with worn down rugs, the beds are uncomfortable and sofa bed completely unusable( we had to get rollaways but they were barely sleepable) and biggest issue is walls are super thin and you can hear all your neighbors. I think if they can update the rooms the property will become a lot more appealing and truly Marriott like.
Séjour de 5 nuits en avril 2024
Réponse de Roberto le 10 avr. 2024
Esteemed Prateek ,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

gonzalo guillermo reynoso

Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 29 avr. 2024
Esteemed Guest,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Marleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Roberto Sanchez le 8 avr. 2024
Esteemed Marleen,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Allison

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great pool and poolside bar. Nice location, walking distance to the marina.
Séjour de 5 nuits en mars 2024
Réponse de Roberto Sanchez le 8 avr. 2024
Esteemed Allison,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Andrea

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hospitality at the Marriot was exceptional. We were always greeted with a smile and a “hello.” Everyone is very hard working and they all aim to make their guests happy and comfortable. The resort was clean and the grounds extraordinarily attractive. The pool was pristine and it was always enjoyable to take a walk along the beach. Any questions or concerns were immediately addressed and we always felt safe, welcome, and taken care of. A special shout out to Ramon who always greeted us with a smile and was eager to hail us a cab or help us with our suitcases. Also, Daniel from Vallarta Tours booked us 3 amazing tours that were unforgettable. The one thing that would make our stat even greater is if there were evening activities. After dinner, you’re on your own. We would definitely return to the Marriott!
Séjour de 7 nuits en mars 2024
Réponse de Roberto Sanchez le 5 avr. 2024
Esteemed Andrea,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

carlos, simi valley

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved staying at the Marriott PV, it was exactly what our family was looking for out Spring Break vacation. The location is the best as you have restaurants on site but at the same time if you walk out of the Hotel there are many resturantes and shopping that you can choose from.
Séjour de 6 nuits en mars 2024
Réponse de Roberto sanchez le 3 avr. 2024
Esteemed Carlos,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Roberto le 3 avr. 2024
Esteemed Guest,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

2/10 Horrible

Heather

Voyage en famille
Our room had mosquito the first night when we moved in. It was a nightmare stay in this 35 years old hotel. Everything needs upgrade.
Séjour de 7 nuits en mars 2024
Réponse de Hotel Management le 1 avr. 2024
Esteemed Heather,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.

10/10 Excellent

Brenda D

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente servicio
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 1 avr. 2024
Estimada Brenda,Agradecemos sus valiosos comentarios, esperamos que su estadía en Marriott Puerto Vallarta Resort & Spa haya sido gratificante, esperamos verlo pronto.

8/10 Bien

Susanne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful pool and kind staff
Séjour de 5 nuits en mars 2024
Réponse de Hotel Management le 1 avr. 2024
Esteemed Susanne,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Maria Gabriela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 1 avr. 2024
Esteemed Maria,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

David

Voyage en couple
All staff was great especially Silvestre and the rest of his crew!!!!
Séjour de 8 nuits en mars 2024
Réponse de Hotel Management le 1 avr. 2024
Esteemed David,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Luciana

Voyage en famille
Les points forts : Équipements
great hotel! , excellent service
Séjour de 5 nuits en mars 2024
Réponse de Hotel Management le 1 avr. 2024
Esteemed Luciana,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Martino

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien!!!
Séjour de 7 nuits en mars 2024
Réponse de Hotel Management le 1 avr. 2024
Esteemed Martino,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Christian Antonio, San Francisco del Rincón

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La atención del personal y las instalaciones
Séjour de 4 nuits en mars 2024
Réponse de Hotel Management le 1 avr. 2024
Estimado Christian,Agradecemos sus valiosos comentarios, esperamos que su estadía en Marriott Puerto Vallarta Resort & Spa haya sido gratificante, esperamos verlo pronto.!Gracias por su lealtad!

10/10 Excellent

Karen

Séjour de 7 nuits en mars 2024
Réponse de Hotel Management le 19 avr. 2024
Esteemed Karen,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

8/10 Bien

Víctor

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fue un viaje familiar, nos agrada mucho el lugar aunque tiene algunos aspectos que mejorar en las instalaciones, es un muy buen lugar para tus vacaciones.
Séjour de 4 nuits en mars 2024
Réponse de Hotel Management le 29 mars 2024
Estimado Victor,Agradecemos sus valiosos comentarios, esperamos que su estadía en Marriott Puerto Vallarta Resort & Spa haya sido gratificante, esperamos verlo pronto.

8/10 Bien

Dulce

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Needs upgrades
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 28 mars 2024
Esteemed Dulce,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.

8/10 Bien

Lin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
good location.
Séjour de 7 nuits en mars 2024
Réponse de Hotel Management le 29 mars 2024
Esteemed Lin,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Ivan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
jk
Séjour de 4 nuits en mars 2024
Réponse de Hotel Management le 28 mars 2024
Esteemed Ivan,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

8/10 Bien

Steve

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, safe and walking distance to Marina
Séjour de 4 nuits en mars 2024
Réponse de Hotel Management le 25 mars 2024
Esteemed Steve,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Rigo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Hotel Management le 26 mars 2024
Esteemed Rigo,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Tanja

Voyage en famille
Les points forts : Équipements
Great location, very friendly staff, excellent stay
Séjour de 12 nuits en mars 2024
Réponse de Hotel Management le 25 mars 2024
Esteemed Tanja,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!