The front desk staff is very unfriendly when you tell them there is no beach and the room is dirty. I found hair in the bathroom on the first day of my arrival, and there was no reaction even from their manager. They are used to these complaints. The hotel's images are not realistic; the beach has been closed for a long time, and if you get close, there are mosquitoes that bite. For breakfast and the restaurants, you have to wait a long time to get in, and even the orders take over 2 hours to be served. There were no activities for children or adults. The Hyatt group should revoke this hotel's affiliation. I went to this hotel just because it is part of the Hyatt group, but I was very disappointed. When you complain, the front desk staff provokes you by saying they can't do anything for you. I even asked to leave the hotel and get a refund, but they refused. It's all scams, even for taking a taxi through the hotel; you pay double what you would if you called the taxi service directly..
We just came back from our stay at the Hyatt Ziva! The staff is super friendly and very attentive. The pools were okay. They do have a good amount of them but most of pools were warm. My kids did enjoy the waterslides and did not want to leave that area! The grounds as whole is nice but it would be great with some music during the day not just at night. One of my major concerns was the dining. They always asked about food allergies but that was as far as it was taken. The buffet had all of the pastries and desserts in one area with limited labels of just the name not the ingredients. My kids could not eat any of the desserts due to this. Also, in the coffee shop some of the pastries were labeled with âcontaining nutsâ but when I asked the employee he assured there were no nuts! This was also the same case in the Miyako restaurant, the employee said many of the menu items were printed wrong with the symbol to say containing nuts which was very concerning to a family whose children have severe nut allergies. Overall, the stay was good but in the future I would choose another resort closer to the hotel zone.
The hotel was excellent, the employees there were so very nice, professional. The food is delicious, the shows at night are excellent, the kids area safe and fun.
The Mexican night was excellent the mariachis, foods and decorations⊠We really enjoyed our stayed at Hyatt Ziva Rivera Cancun⊠Is highly recommended for familiesâŠ
The beach had lots of Sargassum during our stay, so we couldnât enjoy the beach. Cleanliness could have been better, the food was decent, the entertainment is what made it better. My kids enjoyed their stay.
We found the staff incredibly professional, helpful, very nice and always going above and beyond the call of duty.
Food was fantastic in all their restaurants.
I wish I can no stars. This was the worst vacation ever! Hyatt and the whole resort staff needs a revamp. Shut the place down and start from scratch. As a frequent traveler, I can say w/all guarantee that Iâve never felt so unwelcome in a country/place. I was stressed/angry/anxious/sad throughout my stay. The food/customer service/cleanliness 0/100. This was supposed to be a âfunâ family getaway, quickly turned into a nightmare. Insane to think one works hard to save their money to leave the country, only to find an unpleasant situation. Let me just say this, talk about colorism. If youâre not a member of the hotel, and youâre just paying a room as guest, youâre treated like trash.
Itâs supposed to be all inclusive with unlimited drinks, staff in the bar are kind of racist. Seeing us brown skin wonât treat us the way whites are treated, wonât give us drinks.
The prooerty is very ran down! We had three people and three days we were given two bath towels only, two days no bath towels at all, we never got wash cloths ~ I called and messaged requesting many times. Had to get and use pool towels for bathing. Never had our "mini bar" restocked. All dinner event are additional cost not all inclusive or you can enhoy the event show or main pool. Fighting in the hallways outside our door, people attempting to enter our room, staff with loud carts begin rolling in hallways at 4am outside of door - NOT Acceptable!!!! We do not suggest this resort!!!