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Avis sur Surfside Hotel and Suites

2.5 out of 5
Surfside Hotel and Suites
543 Commercial Street, Provincetown, MA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 455 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 344 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 120 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 58 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 1000." "

8,2/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

4/10 Médiocre

RÉGIS

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Pros: on beach, location, parking, courteous personnel, rooms without carpets, with small fridge and microwave. Cons: security, rooms and building in general needs deep cleaning and maintenance (sand on room floor, dirty glass sliding door and curtains). Value for money is low considering state of accommodations and outrageously high rates. Arrogant to send text message immediately after checkin asking if room “exceeds expectations”.
Séjour de 4 nuits en août 2022

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2019
Réponse de Elaine Quigley GM le 17 oct. 2019
Thank you for your review we are pleased to see that you enjoyed your stay with us.

8/10 Bien

Virginie

Les points forts : Personnel et service
Séjour de 1 nuit en août 2019
Réponse de Elaine Quigley GM le 25 août 2019
Thank you for staying with us, we appreciate your review and happy to see that you enjoyed your stay with us.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
- Vu sur la mer - Gérante Elaine très très aimable et a mis les bouchées doubles pour s’assurer qu’on ait un séjour mémorable - Très bel emplacement - Magnifique cadre - Belle décoration des chambres
Séjour de 2 nuits en août 2019
Réponse de Elaine Quigley GM le 10 août 2019
Thank you for your review, it was a pleasure meeting you and your family. We are so happy that you enjoyed your stay with us. We look forward to seeing you again in the future.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Séjour de 3 nuits en juillet 2019
Réponse de Elaine Quigley GM le 4 août 2019
Thank you for your review, we hope you enjoyed your stay with us.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2018
Réponse de Elaine Quigley GM le 14 août 2018
Thank you for staying with us, we are pleased to see that you enjoyed your stay, we hope to see you again if you are back in the area.

8/10 Bien

Suzanne, La Garde

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne adresse à PTown
Hôtel très agréable , bon accueil , jolies chambres à la déco récente et tendance(preferez celles donnant sur la plage !) piscine extérieure de bonne taille; une bonne adresse à PTown bien qu' un peu excentrée (20 mn de marche jusqu' au centre)

2/10 Horrible

Antonio, Rome

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Une expérience horrible, très décevante
Les photos et la description de l'hôtel sur Internet sont à la limite de la fraude. Ma chambre donnait directement sur un misérable parking. Même en plein jour il était pratiquement impossible d'y lire sans allumer une lampe. Mais le point fort à été la plage indiquée comme privée. J'étais en train de me baigner alors que un palefrenier à conduit des chevaux dans l'eau, qui ont déposé leur excréments à quelques mètres de moi. Quand j'ai exposé à la réception de l'hôtel ce qui se passait sur la plage, la réponse était: "aah, ils le font toujours !" J'ai payé presque 330 Eur par jour !

10/10 Excellent

Xiao, Brooklyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The stay was great! Front desk was wonderful and attentive, always put their guest first.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Danny

Slightly dated, the parking lot is littered with cigarette butts, the entrance to the rooms is not marked… Room was clean, location is nice.
Séjour de 1 nuit en avril 2024
Réponse de Steve. Front Desk Supervisor le 30 avr. 2024
Thank you for the review. We're glad you enjoyed your with us. There is no smoking allowed in our hotel or on the premises. guess some passing pedestrians have been littering. Thanks for the heads up!

10/10 Excellent

EVGENY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Jesus, Ludlow

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice room, very clean property. Gorgeous view of the harbor. Very friendly staff. We would definitely stay again.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

alsu

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
i liked everything
Séjour de 1 nuit en novembre 2023

10/10 Excellent

David, Boston

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Coffee could be better. Some non-dairy creamer selections that aren’t packets. All-in-all, staff was lovely. Place was super clean and quiet. Will be back.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Ross

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Stay
Very helpful and pleasant staff. Hotel is a short walk to all the bars and restaurants and is directly on the beach. Room was clean and bright. Would definitely stay here again!
Séjour de 1 nuit en octobre 2023

8/10 Bien

Rosanne

Voyage en famille
The view of the bay was nice
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Courtney

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I picked this property because it’s on the beach and I wanted to propose to my girlfriend on the beach. The manager, Dave, went ABOVE AND BEYOND, to make sure everything was perfect and I was able to pull off a dinner on the beach with a caterer. The hotel was beautiful and the staff were absolutely amazing!! I would go back there anytime!
Séjour de 2 nuits en octobre 2023

10/10 Excellent

William

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Roman

Séjour de 2 nuits en octobre 2023
Réponse de Cindy Ladd - GM le 11 oct. 2023
Thank you very much Roman,We are so happy you enjoyed our wonderful hotel. Hope to see you the next time your visiting Provincetown.Sincerely,Cindy

10/10 Excellent

Steve

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service. Room clean and quiet. Beautiful stroll into town...nice beach, wonderful stay .
Séjour de 1 nuit en octobre 2023
Réponse de Cindy Ladd - GM le 9 oct. 2023
Thank you Steve, So happy you enjoyed your stay. We look forward to your next visit.Regards,Cindy

10/10 Excellent

Stacey, Locust Grove

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Cindy Ladd - GM le 9 oct. 2023
Thank you Stacey,We are so happy you enjoyed you stay here at the Surfside Hotel and Suites. Our location is perfe.ct along with our nice amenities, private beach, heated outdoor pool, and firepit . We look forward to welcoming you backKind Regards,Cindy

8/10 Bien

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was very small with no table
Séjour de 1 nuit en septembre 2023
Réponse de Cindy le 24 sept. 2023
Hi Lisa, Sorry your room was small, you booked one of our handicap accessible rooms which are smaller than our other rooms wich space for wheelchairs. We do have many room types to choose from. We appreciate you staying with us. Hope to see you again. Thank you,

10/10 Excellent

Dianne

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is clean and quiet with a nice pool and firepit area with tables and chairs to gather.
Séjour de 2 nuits en septembre 2023
Réponse de Cindy Ladd - GM le 9 oct. 2023
Hi Dianne,I am thrilled to hear you enjoyed our hotel and amenities.Look forward to seeing you again.Thank you,Cindy

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2023
Réponse de Cindy Ladd - GM le 16 sept. 2023
Dear Robert,Thank you for the "10" glad you enjoyed your stay.

10/10 Excellent

Elizabeth

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de Cindy Ladd - GM le 24 sept. 2023
Thank you for choosing to stay with us, happy your enjoyed our hotel.

10/10 Excellent

cynthia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
love this place. very welcoming !!
Séjour de 2 nuits en septembre 2023
Réponse de Cindy Ladd - GM le 16 sept. 2023
Hi Cynthia,Happy to hear you enjoyed your stay, hope to see you again when your visiting Provincetown.Thank you

8/10 Bien

Janet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property
Great property in a convenient location. Beautiful pool area. Air conditioning was very loud, pillows small and some liquid bathroom dispensers were empty. Staff was great! Breakfast was good, but earlier would have been appreciated.
Séjour de 1 nuit en septembre 2023
Réponse de Cindy Ladd - GM le 16 sept. 2023
Thank you Janet,Happy to hear you enjoyed your stay.

8/10 Bien

warren, Sugar Land

Voyage en couple
Les points forts : Propreté et personnel et service
The hotel is a great place to stay if you want to be close to the action but not too close. It’s a little under a mile walk to the city center on the main road. There are plenty of restaurants in the area. It’s on the beach and has a nice common area with pool. The staff is great. The rooms are a bit dated but not too bad. They were definitely comfortable
Séjour de 2 nuits en septembre 2023
Réponse de Cindy Ladd - GM le 24 sept. 2023
We appreciate you staying with us and happy to hear you enjoyed your stay.We look forward to seeing you again.Thank you,

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Cindy Ladd - GM le 16 sept. 2023
Thank you for choosing to stay with us and happy you enjoyed your stay. Hope to see you next time your visiting Provincetown.

8/10 Bien

Alison

Séjour de 1 nuit en septembre 2023
Réponse de Cindy Ladd - GM le 11 oct. 2023
Thank you Alison,We appreciate you choosing to stay with and and happy you enjoyed your stay.Kind Regards,Cindy

10/10 Excellent

Cheryl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We arrived a little early and they were able to get us a room within a short amount of time. Liked that the beach was right there.
Séjour de 1 nuit en septembre 2023
Réponse de Cindy Ladd - GM le 24 sept. 2023
Hi Cheryl,Thank you for staying with us and happy to hear you enjoyed your stay. It's so nice to have the beach right here along with our outdoor heated pool, fire pit and only a short distance to town.

8/10 Bien

Mary Theresa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
That need upgrade outside but look fine
Séjour de 3 nuits en septembre 2023
Réponse de Cindy Ladd - GM le 16 sept. 2023
Thank you Theresa,We continue update the hotel, appreciate the feedback.Glad you enjoyed your stay.

4/10 Médiocre

Robert

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Just frantically over priced and pics are not accurate also the staircase there is no elevator is incredibly unsafe
Séjour de 3 nuits en septembre 2023

4/10 Médiocre

BARRY, New York

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This property is misrepresented by the images seen on a third-party sellers. The room is nothing like what was shown when purchasing. There are shelving units that are made of plywood that are simply painted white. There is an electrical plug on the ceiling to operate a mini fridge and microwave. Instead of a closet you have 16 coat hooks on the wall. There’s also another electrical outlet that’s mounted to the side the plywood shelf that plugs into a socket to add additional plugs. And for the rate of $400 a night, the team even missed housekeeping of our room and simply delivered us towels. Overall, I would not stay here again and it’s clearly obvious that once you get to town there’s nothing available so you have to commit to what you had And I think they know that. Overall overrated overpriced and misrepresenting who they actually are as a product online to catfish people in to booking.
Séjour de 2 nuits en septembre 2023
Réponse de Cindy Ladd - GM le 11 oct. 2023
Hi Barry,I am not sure if you know that the room you booked was a handicapped accessible room, which means we can not have any extra furniture in the room as a wheelchair needs to be able to turn around with no problems. These rooms are brand new in 2023, we appreciate your feedback.Thank you,Cindy Ladd GM

6/10 Satisfaisant

Mitchell, New York

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
There are many good things to say - especially the cleanliness of the beachy rooms and modern bathrooms...BUT it is a long walk from PTown with or without luggage! Our ocean-view balcony was the opposite of private (it's a shared aisle with chairs at each room). The staff was surprisingly uninformed (late-night snack places nearby?), cost of on-site bike rentals? (QR code?), cost of taxis & pedicabs to/from town, and important to us: they REFUSED to allow us a one-hour late checkout ("we'd have to let everyone have it if we give it to you)... so we roamed P-Town in the heat with luggage waiting for our ferry back to Boston. For that reason alone, we would not come back to Surfside.
Séjour de 2 nuits en septembre 2023
Réponse de Cindy Ladd - GM le 16 sept. 2023
Hi Michell,I appreciate the feedback and I apologize if we did not mention that we do hold the luggage for those traveling by ferry. Many people who take the ferry from Boston often leave there bags with us for the day so the town can be enjoyed town, shops and restaurants. During the busy summer months it can be difficult to offer late checkout. We do have a great hotel with a nice beach, heated pool , and fire pit. Hopfully we will see you again when your visiting Cape Cod.Thank you,

10/10 Excellent

Nicole

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
A lovely place on the gallery end of Commercial St. The rooms are clean, simple, and comfortable. Slept well on the bed. It has a great pool, fire pit (great as the evenings get cool), bar, beach, continental breakfast, and all-day/evening coffee/tea service. Bayside rooms have sliding doors so you can step out on the beach. The staff are all extremely friendly, warm and helpful. And you are in PTown!
Séjour de 1 nuit en septembre 2023
Réponse de Cindy Ladd - GM le 24 sept. 2023
Thank you Nicole, So happy to hear you enjoyed our lovely hotel and our great amenities. A good night sleep is what we like to hear.Hope to see you again.Kind Regards,

10/10 Excellent

Carmen, Haverhill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
very comfortable
Séjour de 2 nuits en août 2023
Réponse de Cindy Ladd - GM le 24 sept. 2023
Hi Carman,Thank you, happy you enjoyed a comfortable stay. look forward to your next visit.Kind Regards,

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like hotels as opposed to the guest houses and this one was wonderful, large spacious rooms with everything one would need such as microwave, frig, closet, bathtub. Nice soft towels and sheets. very comfortable bed. I didn't like the distance to town but if you want a nice quiet hotel you need to expect that. I also didn't like the flood lights around the rooms, always seemed like it was daytime. I wish they would make those lights less bright.
Séjour de 5 nuits en août 2023

10/10 Excellent

Lena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Cindy Ladd - GM le 24 sept. 2023
Thank you for the "10" Lena, mush appreciated.

8/10 Bien

Marcelo

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff at the hotel is very nice. It is super well located. Small detail: i had to remind 3 times to get the housekeeping in the room done.
Séjour de 8 nuits en août 2023
Réponse de Cindy Ladd - GM le 24 sept. 2023
Dear Marcelo,Thank you for choosing to stay with us, I apologize you had a problem with housekeeping. Hope to see you the next time your viaiting Provincetown.Sincerely,

10/10 Excellent

Blake

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023
Réponse de Cindy Ladd - GM le 24 sept. 2023
Thank you for the "%" Blake, looking forward to your next visit.

10/10 Excellent

Glenn T

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Right on the beach. Perfect place to bring your Dog!
Séjour de 3 nuits en août 2023
Réponse de Cindy Ladd - GM le 11 oct. 2023
Thank you Tom,We look forward to your next visit.Cindy

10/10 Excellent

Kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All good ~ will stay there again!
Séjour de 5 nuits en août 2023

10/10 Excellent

LYNN P

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I came with two grandchildren ages 8 and 19. We loved the location and setting. The pool was awesome and walk to the beach was so convenient. We can’t wait to come back next year.
Séjour de 1 nuit en août 2023

10/10 Excellent

Karin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful Location and great newly updated rooms
Séjour de 3 nuits en août 2023

8/10 Bien

Danuta

Séjour de 1 nuit en août 2023

6/10 Satisfaisant

DAVID

Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Cindy le 20 août 2023
Thank you for satying with us David. Hope to see yiu again when your visiting Cape Cod.

8/10 Bien

Virginia

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Curtain over the Air Conditioner had a 5x5 area of black mold at the bottom of the curtain. Awful considering it was near my head. Really ought to be an elevator. Also, if folks book with Expedia, there SHOULD NOT BE A DESTINATION FEE for New Englanders. Really, come on. Already paid the room taxes, etc. Then had to pay the destination fee of $30 per night, and $4.00 fee-ridiculous. I will NEVER book through Expedia ever again.
Séjour de 2 nuits en août 2023

6/10 Satisfaisant

Hyunsin

Séjour de 2 nuits en août 2023