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Avis sur Pilgrim House

3.5 out of 5
Pilgrim House
336 Commercial St, Provincetown, MA

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 271 avis sur 410." "
Note des voyageurs de 8 (Bien), d’après 108 avis sur 410." "
Note des voyageurs de 6 (Satisfaisant), d’après 26 avis sur 410." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 410." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 410." "

9,4/10

Propreté

9,4/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Véronique

Séjour de 1 nuit en mai 2022
Réponse de Jim le 23 juin 2022
Thank you for your response. Hope to see you again soon.

10/10 Excellent

Pascale

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2019
Réponse de Jarrod le 10 mai 2019
Dear Pascale, First of all, thank you for staying with us. Thank you also for the wonderful review and we do hope to have the honor to see you again soon!

8/10 Bien

frederic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Havre de paix en centre ville
Hotel de charme au centre de Provincetown Hors saison un petit air de bout du monde Reception très attentionnée
Séjour de 1 nuit en octobre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice room. Bathroom smelled a little moldy, but clean.
Séjour de 3 nuits en août 2018

10/10 Excellent

Cecile

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Absolutely charming!
The perfect hotel right down town of Province Town, quite, super clean, well organized and beautiful. Rasa was excelent and so professional by making sure all clients were very well served and happy about their stay. Every one was very accommodating. The restaurant food is a mazing, you can tell by the Chef cooking that he is very experienced and has this touch of fine cuisine. The rooms and restaurant decor are really well done and plaisant. You'll fine yourself at home if not better! We were very impressed and loved our stay. Can't wait to be back at Sage and in our favorite town of Cap Cod :)
Séjour de 2 nuits en septembre 2017
Réponse de Sage Guest le 17 oct. 2017
Thank You so much for a kind word. looking forward seeing you again. It was a pleasure to have you here. Rasa

10/10 Excellent

LUDOVIC, Sud de la France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Des français de passage
Hotel très agréable en plein centre, des chambres confortables et originales. Petit déjeuner inclu correct

10/10 Excellent

FRANK

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great clean rooms and location
Séjour de 2 nuits en mars 2024
Réponse de Ken - Owner le 26 avr. 2024
Thank-you for the stay. We look forward to your next visit to Ptown and Pilgrim House. Make OUR house YOUR home!Ken HorganOwner - Pilgrim House Ptown

10/10 Excellent

Cynthia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Central Ptown
Fantastic central location for walking about. Only needed to drive when wanted to sightsee otherwise all restaurants, coffee, etc were an easy walk.
Séjour de 2 nuits en février 2024

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful place Wish I could afford in Season lol
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Colin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023

6/10 Satisfaisant

JoAnn

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
The request was for a review on the check in process. To be honest, it was awkward. I stood in the entrance to the restaurant for several minutes before anyone even acknowledged me. The check in, parking and directions to our room were all unclear and rushed.
Séjour de 4 nuits en octobre 2023
Réponse de KJS le 4 janv. 2024
Thank you for taking the time to write your review, I will share this with the staff and use it as a learning tool and to better improve our Check-In process.Thank you for staying at Pilgrim House - Provincetown

10/10 Excellent

Mark

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Eddy le 6 janv. 2024
Thank you for staying with us! Hope to see you back again.

8/10 Bien

Tomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Ken Horgan le 2 janv. 2024
Thank you for the feedback

10/10 Excellent

Chad

Voyage en couple
Les points forts : Équipements
So convenient and quaint! Will definitely be booking again.
Séjour de 1 nuit en décembre 2023
Réponse de KJS le 28 déc. 2023
Thank you for taking the time to leave a review, all of us at Pilgrim House are thrilled you had a great stay with us.

2/10 Horrible

Marly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I am sorry for qualifying as a terrible experience. Not because of the facilities, staff, services, quiet, and cleanliness. It was a rough experience due to some incidents in the room in front of mine during the night, that brought police intervention to break down that door. Probably this type of incident does not happen often at that place however, to be my first stay there it was very freak out for the rest of us who tried to stay calm in our rooms while law forces did their job.
Séjour de 1 nuit en décembre 2023
Réponse de Ken Horgan le 28 déc. 2023
Marly,The medical emergency that occurred on December 26th was a disturbing event for all of us. A registered guest had an episode causing them to lose consciousness and the amazing Provincetown Fire and Medical Rescue team did an amazing job responding to our property. The guest was transported for treatment and I am happy to report is doing well and has returned to their home. The commotion caused was unavoidable as we had to force entry into the guest room for our med rescue team. I can say, gratefully, that this type of incident has happened only twice since we purchased the property in 2017. I am so sorry that your experience was negatively affected but of course I understand. I would like to make it up to you by offering a complimentary stay with us in the future. I also send you a correspondence via email.Again, My sincerest apology. Ken Horgan Owner

6/10 Satisfaisant

Russell

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Ken Horgan le 28 déc. 2023
Thank you for your feedback. I would love to hear about how we could have improved your experience.

10/10 Excellent

Benjamin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great. Nice, large room and excellent value!
Séjour de 2 nuits en novembre 2023
Réponse de Eddy le 6 déc. 2023
Thank you for staying with us. We hope to have you back with us again!

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent communication immediately after making reservation. After hours check-in easy. Located right on Commerce Street but set back and quiet (off season). Common areas and room nicely decorated. Room spotlessly clean but showing neglect with water stain under sink, mildew stains in shower. No espresso machine in lobby as advertised nor coffee maker in room. Off season no gas stations open in early morning hours; gas up evening before early departure. Parking severely limited in Provincetown; know options before arrival. Would recommend and stay again.
Séjour de 1 nuit en novembre 2023
Réponse de Eddy le 30 nov. 2023
Thank you. for staying with us and for your review. Our King rooms and suite have Keurig coffee makers. Our Staterooms have Nespresso machines. All the town lots, metered spaces, and street spots are free during the off-season to promote off-season tourism. Parking is so much easier during the off-season than in summer. We have been working through a list of painting, upgrades, and items that need freshening up. What everyone in town does during the slower season. We look forward to having you back again.

10/10 Excellent

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful room. Courteous staff!
Séjour de 1 nuit en novembre 2023
Réponse de Eddy le 24 nov. 2023
Thank you for staying with us. We hope to have you back with us again!

10/10 Excellent

Gwen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful hotel- comfortable, convenient, warm.
Séjour de 1 nuit en novembre 2023
Réponse de Eddy le 24 nov. 2023
Thank you so much for your review and for staying with us. Hope to see you again

10/10 Excellent

Norbert

Séjour de 1 nuit en novembre 2023
Réponse de Eddy le 24 nov. 2023
Thank you for staying at the Pilgrim House.

10/10 Excellent

Max

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent Thai restaurant on the first floor, quiet room, perfect downtown location right in the middle of things.
Séjour de 1 nuit en novembre 2023
Réponse de Eddy le 24 nov. 2023
Thank you for your review of our hotel and restaurant. We are open year-round. Hope to have you back with us again.

8/10 Bien

John

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It's all about the location. The room itself was underwhelming and since it was end of season the hotel seemed to be working with a skeleton crew (pun intended, but still an accurate assessment). But worth it if you simply need a place to lay your head after a night of partying.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Lorraine J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023

8/10 Bien

william

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bed was very comfortable but could have better pillows. Ours was too soft
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Dianne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pilgrim House is centrally located. Kevin is a delight! His dinner reco. Mendations were also spot on.
Séjour de 1 nuit en octobre 2023
Réponse de KJS le 29 nov. 2023
Dianne, Thank you for taking the time to give us such a glowing review, and Thank you for the Shout Out!

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en octobre 2023
Réponse de kjs le 29 nov. 2023
Thank you

8/10 Bien

Craig

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de kjs le 29 nov. 2023
Thank you

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de kjs le 29 nov. 2023
Thank you

10/10 Excellent

Troy

Séjour de 2 nuits en septembre 2023
Réponse de kjs le 29 nov. 2023
Thank you

8/10 Bien

Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Property is right smack dab in the middle of Ptown central, so everything is close by. Easy walk from ferry. There's an elevator (yay!) and good AC. The bed is comfortable. The only strange thing is there were no amenities like ice or a small fridge. No coffee maker either. Strange because there seemed to be a restaurant associated with the property that was never open. I stayed after Labor Day, which may be a factor. Wonderful staff except for the Thursday morning guy.
Séjour de 3 nuits en septembre 2023
Réponse de Ken - Owner le 24 sept. 2023
Edward,Thank-you for your recent stay with us at Pilgrim House. You are right with your observation on in-room amenities and we are taking steps to improve those little things that separate a good experience from a great experience. We strive to WOW and hope that you come back again in the future to experience these upgrades.

8/10 Bien

Daniel

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en juin 2023

8/10 Bien

Jim

Voyage en groupe
Les points forts : Propreté
Les points faibles : Confort de la chambre
Hot in Paradise
The Pilgrim House staff were very warm and friendly. Unfortunately the room was very warm and unfriendly. Our AC was not working . They gave us a big fan, but it just moved around the warm air. There was another room we could move into but the AC did not work in there either. I was disappointed because I think the place is so nice and the staff were so wonderful. Fix AC and it's paradise.
Séjour de 3 nuits en juin 2023

10/10 Excellent

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything about this place is perfect! I would highly recommend staying here. I would absolutely stay here again.
Séjour de 4 nuits en mai 2023

10/10 Excellent

linda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My daughter and I loved this hotel. Very clean and well kept, everyone was so friendly and kind. Kevin was wonderful, so grateful for his help and hospitality. We felt at home, thank you so much Best wishes Linda and Karilyn
Séjour de 3 nuits en juin 2023

2/10 Horrible

Lauren

I am so sorry to leave this review but the manager has dodged our in person, email and phone attempts to address a serious safety issue that occurred during our stay. I called and spoke with someone prior to our arrival to schedule our late night check in, which was confirmed via phone and email. When we arrived at 2am, there was no envelope left for us. We called the night manager on their emergency line repeatedly but he did not pick up (an employee later told us he had taken a sleeping pill). Eventually, we looked behind the front desk and found a list of all guests and their room numbers. Further, there was a shoe box of keys for every room underneath the desk. We took the key for our room. Essentially, the only reason we did not spend the night sleeping in our car was because of these really concerning safety issues.
Séjour de 3 nuits en mai 2023

10/10 Excellent

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would love to visit again in the summer when everything is popping
Séjour de 1 nuit en avril 2023

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A very nice stay
A very neat and clean place, very well located in the Provincetown’s heart.Nice and helpful staff.☺️
Séjour de 1 nuit en avril 2023

10/10 Excellent

Lucas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The entire staff went to great lengths to ensure our stay was as comfortable as could be. The food at Rosie's, the in-house restaurant, was also amazing!!! Absolutely five stars. We will definitely be coming back!
Séjour de 2 nuits en mars 2023

8/10 Bien

Sandra

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was not the properties fault rather Expedia. I was booked in a handicap room. I was not alerted to this in advance so wasn’t able to change prior to arrival. The shower head was only able to be used at my waste. The hotel wasn’t able to move me, but was very nice and comped my parking.
Séjour de 2 nuits en mars 2023

10/10 Excellent

Jordan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just What I Needed
It had a great rate, good location in the area where I was hanging out most, and was quick and easy check in and check out. Couldn’t have asked for a better weekend stay.
Séjour de 2 nuits en mars 2023

10/10 Excellent

Mark

Séjour de 1 nuit en mars 2023

8/10 Bien

Rocco

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is very queer friendly. Diverse group of attendants
Séjour de 1 nuit en février 2023

10/10 Excellent

Michele

Voyage en couple
Les points forts : Propreté et personnel et service
Though no fault of the hotel, kids jumping upstairs until after 11:00pm was annoying.
Séjour de 1 nuit en février 2023

10/10 Excellent

Tor

Séjour de 1 nuit en février 2023

8/10 Bien

Michaela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stayed at the hotel before. Great location. Always had good friendly service. We were welcomed by Jeremy who was lovely and very helpful throughout our stay. Great staff is crucial to a good hotel.
Séjour de 2 nuits en janvier 2023

10/10 Excellent

BERNHARD

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2023

6/10 Satisfaisant

Edouard

Séjour de 1 nuit en janvier 2023

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeremy at the Front Desk was so nice. He even called while I was driving to Ptown to let me know that they were looking forward to my arrival. Lots of TV channels, huge bathroom, quiet, cozy and warm room for a rainy winter’s night. I love the Pilgrim House.
Séjour de 1 nuit en janvier 2023