Avis sur The Lodgings Hotel SureStay Collection by Best Western
The Lodgings Hotel SureStay Collection by Best Western
Williams Plaza, 34B Old Airport Road, Providenciales
Avis
7,6
Bien
8,4/10
Propreté
7,8/10
Personnel et service
7,4/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
25 avr. 2024
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de DSW le 2 mai 2024
Thank you for your stay and your review. Hope to see you, again, soon.
4/10 Médiocre
maurizio
3 oct. 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
maurizio
Séjour de 1 nuit en octobre 2023
Réponse de Nicole le 2 nov. 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
4/10 Médiocre
Sophie
17 avr. 2023
Sophie
Séjour de 1 nuit en avril 2023
6/10 Satisfaisant
Eric
Voyage en groupe
1 avr. 2023
Les points forts : Propreté
Eric
Séjour de 1 nuit en mars 2023
Réponse de DSW le 2 avr. 2023
Thank you. We have never had an issue with noise, and scent of fuel.
8/10 Bien
Luc, Montreal
28 févr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luc
Séjour de 3 nuits en février 2022
Réponse de DSW le 3 mars 2022
Thank you. We do look forward to hosting you again.
8/10 Bien
gregoire
27 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
gregoire
Réponse de Debbie le 27 févr. 2018
Thanks for our kind review.
10/10 Excellent
Justin
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Justin
Séjour de 1 nuit en mai 2024
2/10 Horrible
Geromar
Voyage en famille
30 avr. 2024
Geromar
Séjour de 1 nuit en avril 2024
2/10 Horrible
John
26 avr. 2024
John
Séjour de 5 nuits en avril 2024
6/10 Satisfaisant
MARIE
Voyage d’affaires
26 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
MARIE
Séjour de 1 nuit en avril 2024
Réponse de DSW le 2 mai 2024
Hi Marie,Thanks for your stay and your review. Thanks for your stay. Breakfast is not included in your rate, the reason for you paying for breakfast. The staff is usually helpful with bags. Sorry about that.
10/10 Excellent
guillermo
24 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
guillermo
Séjour de 1 nuit en avril 2024
Réponse de DSW le 2 mai 2024
Thank you for your stay. Thank you for your review. We do look forward to hosting you again.
8/10 Bien
Christopher
18 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Christopher
Séjour de 7 nuits en avril 2024
Réponse de DSW le 19 avr. 2024
Thank you. We appreciate your stay, and you, taking the time to review us.
10/10 Excellent
Dawnette
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dawnette
Séjour de 7 nuits en avril 2024
Réponse de DSW le 19 avr. 2024
It was great hosting you. We are happy that you enjoyed your stay. See you again!
8/10 Bien
Emma
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emma
Séjour de 1 nuit en avril 2024
Réponse de DSW le 19 avr. 2024
Hi Emma,We thank you for your stay and your review.
8/10 Bien
Liselle
8 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Liselle
Séjour de 2 nuits en avril 2024
Réponse de DSW le 19 avr. 2024
Thank you. Hope to see you again.
2/10 Horrible
Gerald
Voyage en couple
7 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gerald
Séjour de 2 nuits en avril 2024
Réponse de DSW le 7 avr. 2024
Hi Gerald,Good day. We apologize, ad regret your experience. We would love to hear more about your experience, so we can address the issue. Unfortunately, of our 35 rooms, two (2) are like that, and some guests, specifically, request same. From what I noted, that is the room you booked on the online portal that you booked through, and, as we were fully booked on the day of your arrival, we did not have the option to do a room change. However, you were given the option of an upgrade for your second night, but you declined the offer.Again, we do apologize .
10/10 Excellent
Olivia
Voyage en famille avec de jeunes enfants
3 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Olivia
Séjour de 1 nuit en avril 2024
Réponse de DSW le 19 avr. 2024
Thank you. We are happy to have met your expectations.Hoping to host you again.
8/10 Bien
Vernell
Voyage en famille
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vernell
Séjour de 1 nuit en mars 2024
Réponse de DSW le 3 avr. 2024
Thank you. Looking forward to hosting you again.
6/10 Satisfaisant
Sandy
Voyage en couple
5 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Sandy
Séjour de 3 nuits en mars 2024
Réponse de DSW le 12 mars 2024
Thank you. We do appreciate your feedback, as this will, definitely, help us improve our service.1. Our first night we were given 2 bothers of water and 1 packet of green tea. ADDITIONAL BOTTLES OF WATER ARE COMPLIMENTARY FOR ARRIVALS ONLY. WATER IS AVAILABLE AT THE RESTAURANT AND THE VEND MACHINES. WE HAVE ALREADY ADDRESSED THE ISSUE WITH THE TEA, WITH THE HOUSEKEEPING STAFF. THIS IS AN OVERSIGHT ON THEIR PART, AND WE DO APOLOGIZE.2. Our check in was smooth but the lady in front of us, they couldn’t find the key for her room. SHE WAS CHECKING IN FOR A COMPLETELY DIFFERENT PROPERTY. WE WERE NOT AWARE THAT THIS IMPACTED YOUR CHECKIN PROCESS, AND WE DO APOLOGIZE FOR THAT.3.Another guy came in because the room they gave him was already occupied. WE ARE NOT AWARE OF THIS. MUCH SEEM TO HAVE HAPPENED DURING YOUR SMOOTH CHECKIN PROCESS. AGAIN, WE APOLOGIZE.4. Asked for a ride to the airport when we checked out and were told we’d have to pay 5 each or wait for an hour. We walked instead. CLEARLY STATED, OUR COMPLIMENTARY SHUTTLE SERVICE TIMES. WE ARE A SMALL HOTEL, WITH A SMALL STAFF.5. There was nothing and I mean nothing around at all. We took a cab to go where we wanted because nothing was within walking distance. THIS IS AIRPORT HOTEL; WE OFFER A COMPLIMENTARY SHUTTLE TO GRACE BAY AT 12:00 , AND PICK-UP AT 6:006. Also, every morning someone started hammering at about 8am right above us. WE DO NOT HAVE ANY CONSTRUCTION GOING ON. HAD YOU SPOKEN TO THE FRONT DESK ON THIS ISSUE, WE COULD HAVE INVESTIGATED.7. The one good thing is that the property is very clean and well maintained. The food at the restaurant was very good as well. THANK YOU. HOPE TO HOST YOU AGAIN
10/10 Excellent
Rene
3 mars 2024
Rene
Séjour de 2 nuits en mars 2024
Réponse de DSW le 3 avr. 2024
Thank you. looking forward to hosting you again.
10/10 Excellent
Stanley
Voyage d’affaires
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stanley
Séjour de 1 nuit en février 2024
Réponse de DSW le 27 févr. 2024
Thank you very much for choosing to stay with us, and for your review. We look forward to hosting you.
8/10 Bien
Stanley
26 févr. 2024
Stanley
Séjour de 2 nuits en février 2024
Réponse de DSW le 3 mars 2024
Thank you.
8/10 Bien
BOTREAU ROUSSEL
21 févr. 2024
BOTREAU ROUSSEL
Séjour de 2 nuits en février 2024
Réponse de DSW le 24 févr. 2024
Thank you. Looking forward to hosting you again.
10/10 Excellent
Ephi
19 févr. 2024
Ephi
Séjour de 3 nuits en février 2024
Réponse de DSW le 21 mars 2024
Thanks. It was a pleasure hosting you. We do look forward to hosting you again
10/10 Excellent
Emmilene
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emmilene
Séjour de 2 nuits en février 2024
Réponse de DSW le 18 févr. 2024
Thanks for your stay and your review. We do look forward to hosting you and again.
8/10 Bien
Chevron
13 févr. 2024
Chevron
Séjour de 3 nuits en février 2024
Réponse de DSW le 21 mars 2024
Thank you. I really appreciate your stay and your review and look forward to hosting you again.
8/10 Bien
Quendra
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quendra
Séjour de 2 nuits en février 2024
Réponse de DSW le 15 févr. 2024
Thank you. We appreciate your stay. Hope to see you again.
8/10 Bien
Douglas
27 janv. 2024
Douglas
Séjour de 1 nuit en janvier 2024
Réponse de DSW le 21 mars 2024
Hi Douglas,Thanks for your stay and your review. We look forward to hosting you again.
6/10 Satisfaisant
Josh
23 janv. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Josh
Séjour de 5 nuits en janvier 2024
Réponse de DSW le 23 janv. 2024
Hi Josh,Thanks for your review and for your stay. Had we known of the issue you were having with the A/C, we could have addressed it. The hot tub works open a timer, and you would have had to turn it on, as indicated by the large sign posted on the wall. Hope to see you again.
6/10 Satisfaisant
Jacquie
Voyage en famille
17 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jacquie
Séjour de 1 nuit en janvier 2024
Réponse de DSW le 23 janv. 2024
We do understand your frustration, but as you were made aware, the issue was not with our system, it was with the EXPEDIA VIRTUAL CARD. There was nothing that we could have done, until this glitch in THEIR system cleared. Hope to see you again.
6/10 Satisfaisant
Cinthya Gissela
9 janv. 2024
Cinthya Gissela
Séjour de 7 nuits en décembre 2023
Réponse de DSW le 23 janv. 2024
Thanks for staying with us. We look forward to hosting you again.
8/10 Bien
Nicholas
8 janv. 2024
Nicholas
Séjour de 1 nuit en janvier 2024
Réponse de DSW le 9 janv. 2024
Thank you. We look forward to hosting you for a longer period.
8/10 Bien
Maxine
Voyage en couple
8 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Maxine
Séjour de 1 nuit en janvier 2024
Réponse de DSW le 9 janv. 2024
Thank you. We do look forward to hosting you for a longer period.
10/10 Excellent
nigel Omar
Voyage en couple
8 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nigel Omar
Séjour de 4 nuits en janvier 2024
Réponse de DSW le 9 janv. 2024
Thank you. We do appreciate your stay and your review. Happy belated birthday.
4/10 Médiocre
Steven
Voyage en couple
7 janv. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en janvier 2024
Réponse de DSW le 23 janv. 2024
A call to the front desk, could have easily resolved the issues. Thanks, and we do look forward to hosting you again.
6/10 Satisfaisant
Paul, Roaring Spring
7 janv. 2024
Les points forts : Personnel et service
Paul
Séjour de 2 nuits en janvier 2024
Réponse de DSW le 23 janv. 2024
Thanks for choosing us and we do look forward to hosting you again.
4/10 Médiocre
Maria
6 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maria
Séjour de 6 nuits en décembre 2023
Réponse de Bianca le 11 janv. 2024
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.
6/10 Satisfaisant
Arman
5 janv. 2024
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Arman
Séjour de 4 nuits en décembre 2023
Réponse de DSW le 23 janv. 2024
1. Front desk personnel were missing several times during the day. WE ARE A SMALL HOTEL, WITH A SMALL STAFF. FROM TIME TO TIME, THE FRONT DESK AGENT MAY NEED TO GET TO GET UP TO ATTEND TO A GUEST'S NEED. 2. Room is in poor condition. IT WOULD BEEN HELPFUL TO HEAR YOUR CONCERNS WHILE YOU WERE HERE, SO WE COULD HAVE ADDRESSED. HOWEVER, WE WILL LOOK INTO THESE ISSUES.3. The A/C only works if you leave lights on so at nights it was very hot.THIS IS QUITE ODD, AND SEEMS A BIT FAR FETCHED.4. Shuttle service only exists if they want to. PLEASE SEE THE TIMES POSTED AT THE FRONT DESK. Hope to host you again.
8/10 Bien
Angel
Voyage en famille
5 janv. 2024
Les points forts : Personnel et service et confort de la chambre
One night, quick in and out
Angel
Séjour de 1 nuit en janvier 2024
Réponse de DSW le 9 janv. 2024
Thanks for your stay. Thanks for your review. Looking forward to hosting you for a longer period.
6/10 Satisfaisant
Latonya
5 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Latonya
Séjour de 3 nuits en décembre 2023
Réponse de DSW le 9 janv. 2024
I do apologize for the inconvenience. (There are several listed phone calls.) However, for such changes, we do no accept phone calls EXPEDIA KNOWS THE RISKS INVOLVED. If we were to make changes over the phone, we would have no proof that the guest actually initiated the change. Such changes are made ONLY VIA THE BOOKING SITE (messaging)
8/10 Bien
Lorraine
Voyage en couple
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lorraine
Séjour de 2 nuits en décembre 2023
Réponse de DSW le 5 janv. 2024
Thank you very much. We do appreciate your time with us, and we look forward to hosting you soon.
10/10 Excellent
Chee hing
1 janv. 2024
Les points forts : Propreté et personnel et service
Chee hing
Séjour de 4 nuits en décembre 2023
Réponse de DSW le 5 janv. 2024
Thank you very much for choosing to stay with us. We are pleased that you are satisfied with your stay, and we do look forward to hosting you again.
10/10 Excellent
Witford
31 déc. 2023
Les points forts : Propreté
Witford
Séjour de 1 nuit en décembre 2023
Réponse de DSW le 31 déc. 2023
Thank you. We greatly appreciate your stay, and look forward to hosting you again.
8/10 Bien
Pedro
30 déc. 2023
Pedro
Séjour de 9 nuits en décembre 2023
Réponse de DSW le 1 janv. 2024
Thanks for your stay and for your review. We appreciate your stay. Happy New Year!
2/10 Horrible
Madeline
27 déc. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Dishonest Management Do Not Stay Here
Madeline
Séjour de 1 nuit en août 2023
Réponse de DSW le 27 déc. 2023
Hi Madeline,Sorry for your experience. I will look into the matter, and get back to you.
10/10 Excellent
Anastasiia
Voyage en famille
24 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anastasiia
Séjour de 4 nuits en décembre 2023
Réponse de DSW le 31 déc. 2023
Thank you. We are pleased that you were pleased with our service. We do look forward to hosting you soon.
10/10 Excellent
Renae
13 déc. 2023
Renae
Séjour de 1 nuit en décembre 2023
Réponse de DSW le 31 déc. 2023
Thanks for staying with us, and we do appreciate you taking the time to review us. We hope to see you again soon.
10/10 Excellent
Shelby
19 nov. 2023
Shelby
Séjour de 1 nuit en novembre 2023
Réponse de DSW le 31 déc. 2023
Thanks for your stay. Hope to see you again soon.
6/10 Satisfaisant
Rod
28 oct. 2023
Les points forts : Propreté et personnel et service
Rod
Séjour de 1 nuit en octobre 2023
6/10 Satisfaisant
COCHER
Voyage en famille avec de jeunes enfants
9 sept. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
COCHER
Séjour de 2 nuits en septembre 2023