Façade de l’hébergement - soirée/nuit

Avis sur Graduate Providence

4 out of 5
Graduate Providence
11 Dorrance St, Providence, RI

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 964 avis sur 1612." "
Note des voyageurs de 8 (Bien), d’après 331 avis sur 1612." "
Note des voyageurs de 6 (Satisfaisant), d’après 170 avis sur 1612." "
Note des voyageurs de 4 (Médiocre), d’après 80 avis sur 1612." "
Note des voyageurs de 2 (Horrible), d’après 67 avis sur 1612." "

9,0/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Amelie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
W
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 12 déc. 2023
Amelie, how wonderful to hear that your stay at Graduate Providence was a fantastic one! It's our aim to make each visit noteworthy and we're thrilled to know we achieved that mark with you. We're eagerly awaiting your return for more memorable moments.The Management Team at Graduate Providence

8/10 Bien

Marie-Claude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beaucoup de vagabondage autour de l'hôtel: des itinérants, des attroupements et des personnes qui ont consommées.
Séjour de 2 nuits en juillet 2023
Réponse de Customer Service le 21 juil. 2023
Merci d'avoir pris le temps de partager votre avis 4/5 avec nous, Marie-Claude.Nous sommes ravis d'apprendre que vous avez vécu une expérience aussi agréable avec nous. Nous nous soucions du confort et de la satisfaction de nos clients, nous apprécions donc que vous nous fassiez savoir ce que nous pouvons faire pour rendre votre séjour parfait. Nous nous assurerons de communiquer vos commentaires aux membres appropriés de notre équipe afin que nous puissions nous améliorer à l'avenir.Nous sommes impatients de partager une expérience plus agréable avec vous bientôt. Merci encore et bonne journée !The Management Team at Graduate Providence

10/10 Excellent

Mireille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfectly located for this particular trip.
Séjour de 1 nuit en juin 2023
Réponse de Customer Service le 28 juin 2023
Thank you for taking the time to share this lovely review, Mireille!We're so glad to know you had such an enjoyable experience with us at Graduate Providence. We're also thrilled you enjoyed our central location and proximity to so many of the city's best attractions. We'd love to host you again so we can share yet another unforgettable experience with you!Come visit us again soon!The Management Team at Graduate Providence

10/10 Excellent

Claude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabuleux
Séjour de 1 nuit en mars 2023
Réponse de Customer Service le 8 mars 2023
Thank you for this excellent rating, Claude!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Graduate Providence! We'd love to host you again someday for yet another unforgettable visit.Scott A. WilliamsGeneral Manager

8/10 Bien

Emeric

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Très bon hôtel
Bel hôtel avec une belle vue. La chambre (tres tres grande) renovee récemment. Bien placé. Bémol : chois pour le petit déjeuner très limité et uniquement du café dans la chambre (as de thé).
Séjour de 1 nuit en février 2023
Réponse de Customer Service le 7 mars 2023
Merci pour la belle revue, Emeric!C'est excellent que vous ayez tellement apprécié votre temps avec nous! Nous sommes ravis que vous ayez apprécié notre vue imprenable et nos chambres spacieuses. Nous nous soucions profondément du bonheur et de la satisfaction de nos clients, nous répondrons donc à vos préoccupations concernant nos options de petit-déjeuner avec notre équipe pour aller de l'avant. Nous visons l'excellence, nous sommes donc impatients de partager une expérience encore meilleure avec vous bientôt !Scott A. WilliamsGeneral Manager

8/10 Bien

Caroline Ivana

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nous avons particulièrement aimé le lieu. Toutefois, il y avait beaucoup d'itinérants. Pour l'hôte, c'était très confortable surtout le lit. Bonne grandeur de chambre mais la salle de bain pourrait être modernisée. Aussi, l'hôtel gagnerait à offrir un petit déjeuner chaud car ce n'est pas l'emplacement qui lui manque. Le café est assez grand et pourrait bien accommoder les clients de l'hôtel.
Séjour de 3 nuits en juillet 2022
Réponse de Customer Service le 5 août 2022
Merci pour la belle note, Caroline Ivana! Nous sommes heureux d'apprendre que vous avez apprécié votre séjour avec nous. Nous sommes heureux que vous ayez aimé nos chambres spacieuses. Nous nous efforçons d'offrir à nos clients une hospitalité chaleureuse, un service efficace et des chambres propres. Concernant vos préoccupations, nous les porterons à l'attention de notre équipe alors que nous continuons à nous améliorer pour l'avenir. Nous aimerions partager une expérience plus positive avec vous la prochaine fois. Passe une bonne journée! Scott A. Williams General Manager

10/10 Excellent

Ixcaret

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Les lits sont très confortables
Séjour de 2 nuits en juillet 2022
Réponse de Customer Service le 29 juil. 2022
Merci pour la belle critique, Ixcaret! C'est merveilleux que vous ayez passé un séjour aussi fantastique à Graduate Providence ! Nous nous efforçons de partager une expérience relaxante et reposante avec tous nos clients. Nous sommes ravis que vous ayez autant apprécié notre literie confortable. Nous sommes impatients de vous accueillir à nouveau bientôt pour une autre expérience incroyable! Merci encore d'avoir partagé vos commentaires ! Scott A. Williams General Manager

4/10 Médiocre

claude

Les points faibles : Propreté et personnel et service
malpropre et impolitesse au café
Séjour de 1 nuit en juillet 2022
Réponse de Customer Service le 9 juil. 2022
Nous apprécions les commentaires, Claude. Nous sommes déçus que votre temps avec nous n'ait pas été idéal. Votre expérience n'est pas à la hauteur du niveau de service que nous sommes habitués à fournir. Nous regrettons de ne pas avoir répondu à vos attentes. Votre bonheur et votre satisfaction sont importants pour nous, nous allons donc répondre à vos préoccupations avec les membres appropriés de notre équipe à l'avenir. Nous espérons que vous nous donnerez une autre occasion de démontrer le service de haut calibre que nous sommes capables de partager avec nos clients. Scott A. Williams General Manager

8/10 Bien

Serge

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel mais sans petit déjeuner !
Tres bon hotel avec chambres spacieuses. Seul gros bémol : pas de petit dejeuner. Dommage et à savoir.
Séjour de 5 nuits en mars 2022
Réponse de Customer Service le 30 mars 2022
Merci d'avoir pris le temps de partager votre avis avec nous, Serge. Nous sommes heureux d'apprendre que vous avez vécu une si belle expérience avec nous. Nous nous soucions de la satisfaction de nos clients, nous apprécions donc que vous nous fassiez savoir ce que nous pouvons faire pour rendre votre séjour parfait. Nous nous assurerons de communiquer vos commentaires à notre équipe. Nous sommes impatients de partager une expérience encore plus agréable avec vous bientôt. Merci encore! Scott A. Williams General Manager

10/10 Excellent

Allan

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Very Eclectic, Fun and Spacious Rooms. You will enjoy your stay.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Allan, thank you for your glowing feedback! The team at Graduate Providence is delighted to hear that you enjoyed the eclectic and spacious rooms. We look forward to welcoming you back for another fun stay!The Management Team at Graduate Providence

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were in a 2 King suite and there was a comfortable sitting room in addition to a spacious bedroom. The location was right in the middle of downtown and a short walk over the river to RISD. We would stay here again
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 17 mai 2024
Elizabeth, thank you for sharing your experience at Graduate Providence. The team is delighted to hear you enjoyed the spacious suite with its comfortable sitting area and prime downtown location. We look forward to welcoming you back on your next visit!The Management Team at Graduate Providence

8/10 Bien

Jordana, Rio De janeiro

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room near the elevator - a lot of noise
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 17 mai 2024
Jordana, thank you for sharing your experience. We are glad you enjoyed your stay despite the proximity to the elevator creating some noise. The team at Graduate Providence looks forward to welcoming you back for an even better experience next time.The Management Team at Graduate Providence

6/10 Satisfaisant

Eva

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 16 mai 2024
Eva, thank you for taking the time to rate your experience. If there's any specific feedback you would like to share, please let us know. Your input is invaluable as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future.The Management Team at Graduate Providence

10/10 Excellent

Robin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property and location!! Historic hotel and well preserved. Decor is cool. College theme. Sitting room. Was a bit noisy on Saturday night outside. Just FYI. I would stay again despite this!
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Robin, thank you for your wonderful review! We're thrilled to hear you appreciated the distinctive charm of Graduate Providence, the collegiate-inspired decor, and our prime location. We acknowledge your remarks regarding noise and appreciate your understanding. Your willingness to return despite this minor inconvenience is the greatest compliment. We're looking forward to welcoming you back in the near future.The Management Team at Graduate Providence

10/10 Excellent

Liz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I absolutely love this place. It was historic and amazing.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Liz, we are thrilled to know that you fell in love with Graduate Providence and its incredible history. Receiving such glowing feedback from our guests truly makes our day. We cannot wait to welcome you back for another fantastic stay.The Management Team at Graduate Providence

10/10 Excellent

Mark, Crystal Beach

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
If you ever are staying in PVD this is a must property!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
Mark, thank you for your wonderful words regarding Graduate Providence. We're delighted you see our hotel as a must-visit place in Providence. Our team aims to meet every guest's expectations, so your feedback is greatly appreciated. We can't wait for your return visit.The Management Team at Graduate Providence

6/10 Satisfaisant

Kathleen A

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The parking was ridiculously expensive. there is only instant coffee in room. The rooms were very nice, cool theme. Excellent location. Was a great 1 time experience, but just a little too pricey when you include parking. Bathroom in regular rooms are Really small. Door just about hitting toilet small..
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Kathleen, thank you for taking the time to share your insights. It seems the accommodation costs and the in-room coffee options did not meet your expectations, which we regret. It is reassuring, however, that you found our uniquely-themed rooms pleasing and our prime location advantageous. We understand that the size of our standard bathroom was not to your preference, for which we do apologize. We appreciate your feedback as it helps us to improve. We hope to have another chance to impress you in the future.The Management Team at Graduate Providence

10/10 Excellent

Carol

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great vibe, great location, great room
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 8 mai 2024
Carol, thank you for sharing your stellar experience at Graduate Providence! We're thrilled to hear you enjoyed the distinct ambiance, convenient location and our beautifully designed rooms. We eagerly look forward to your next visit.The Management Team at Graduate Providence

10/10 Excellent

Oscar Christiaan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved how gorgeous everything was and how convenient it was to be in the middle of everything to do in Providence! Will absolutely be staying there in the near future!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 mai 2024
Oscar, thank you for your kind words. It's fantastic to know that you enjoyed the aesthetic beauty and central proximity of Graduate Providence. Our team members look forward to your return in the near future for another delightful experience. Safe travels until then!The Management Team at Graduate Providence

8/10 Bien

Sandy W

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 8 mai 2024
Sandy, thank you for your rating! We're thrilled that you had a pleasing experience at Graduate Providence. We hope to have the pleasure of welcoming you back soon!The Management Team at Graduate Providence

8/10 Bien

Sonja

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Spacious room, beautiful decor, great location. The only thing was not a lot of light at the sink and a lot of activity outside the hotel as far as some noise. But there is bound to be some noise when you are in the middle of everything and it would apply to any hotels in the area. Very nice area and felt safe.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 7 mai 2024
Sonja, thank you for your feedback about your stay at the Graduate Providence. We're happy to hear you appreciated your spacious room and our lovely décor. We understand your comment about lighting and noise, and we always strive to ensure the comfort of our guests. We're glad that you felt safe and enjoyed our central location. Looking forward to your next visit.The Management Team at Graduate Providence

10/10 Excellent

Rebecca

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this stylish hotel with friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 26 avr. 2024
Rebecca, thank you for choosing Graduate Providence for your stay. We're delighted to hear you've enjoyed the unique flair of our hotel and found our team members to be amicable. Looking forward to welcoming you back for another pleasant experience.The Management Team at Graduate Providence

2/10 Horrible

Mona

Voyage d’affaires
Les points faibles : Propreté et équipements
Extremely bad experience. I’ve never stayed at a dirtier hotel.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 26 avr. 2024
Mona, we're deeply disappointed to hear about your recent experience. It's incredibly important to us that our guests feel comfortable and our accommodations are impeccably clean. Rest assured, we're taking your comments seriously and will review our housekeeping practices thoroughly. We hope for an opportunity in the future to better serve you and provide the standard of cleanliness you rightly expect.The Management Team at Graduate Providence

10/10 Excellent

Veronica, Houston

Voyage en famille
Beautiful property. Great service. Really enjoyed our stay.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Veronica, it's absolutely delightful to hear you had a wonderful stay at Graduate Providence. It's always heartening to know that our beautiful accommodations and top-notch team members contributed to your delightful visit. Thank you for taking the time to share your feedback. We eagerly anticipate your return.The Management Team at Graduate Providence

8/10 Bien

carol

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
some wear and tear
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 22 avr. 2024
Carol, it's great to hear you visited us at Graduate Providence. Our hotel has a unique charm, and while some aspects may show the passage of time, it contributes to our distinctive atmosphere. We appreciate your patience, and we would love the opportunity to host you again.The Management Team at Graduate Providence

10/10 Excellent

Christopher, Shelton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel in the center of Providence- love to stay there again.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Christopher, thank you for the wonderful feedback! We're thrilled to hear you loved your stay at the Graduate Providence. We sincerely appreciate your comments about our beautiful location. We're looking forward to your return visit.The Management Team at Graduate Providence

6/10 Satisfaisant

Tamara

Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This is a gorgeously decorated property, located in an area that is convenient to a number of things. The historic nature and choice of design create a very nice first impression. The staff at check in were friendly. The rest of the experience during my stay was not as good as expected. The room was quite large, and again beautifully decorated. However, the bedding was only a sheet and a paper thin blanket. No comforter and a search of the room did not reveal any extra blankets. Solvable by calling housekeeping. What was NOT solvable was the problems with the TV. There was no channel guide in the room - there were no instructions about ANYTHING anywhere in the room that I would consider essential as a guest, like info about the area, spa menu, other amenities, parking, in room dining, etc. I found a rolling guide on the TV itself but the listed channels did not correspond to what appeared when you selected them on the TV. I called the front desk several times for help and received none. The wifi signal was weak and spotty - impossible to use the for streaming or even basic browsing. The coffee set up in the room was poor. Hot water pot and Instant coffee. Enough said... The second night someone came to look at the TV and was completely stumped. In room dining consisted of placing an order at the sports bar in the lobby and going down to pick it up. Ok, but expensive, very mediocre food. No mention that you had to bring a card with you to pay (no room charge possible).
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Tamara, we appreciate your detailed feedback. We're delighted the property's design captivated your interest and our check-in team made a positive impression. We're sorry, however, that your overall experience did not meet expectations.Understood that there were concerns related to the room's amenities, television settings, and Wi-Fi access. Rest assured, we always strive to assist guests promptly and satisfactorily. We'll certainly investigate the noted shortcomings and take necessary steps to improve these aspects.Your feedback regarding the in-room dining and coffee setup has been noted as well and we'll consider your input as we continue to enhance our services.We hope for an opportunity to ensure a more gratifying stay for you in the future.The Management Team at Graduate Providence

8/10 Bien

Kristi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I only wish I could have been able to control the thermostat in my room. We like to keep the room cool and it was pretty toasty.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 20 avr. 2024
Kristi, we appreciate your review. Hearing that you enjoyed your stay at Graduate Providence is encouraging. For future stays, please know that our team members are always available and happy to assist with in-room temperature settings. We look forward to hosting you again, expecting to ensure even greater comfort during your next visit.The Management Team at Graduate Providence

4/10 Médiocre

Sheralee, Longmeaoow

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service
Notified the property before I arrived that I was allergic to feathers/down and my room had 3 of 4 pillows with down. I asked for replacements but none available - finally received an additional down free pillow the next night. Nice hotel - poor management
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 19 avr. 2024
Sheralee, we regret to hear about the inconvenience you experienced with the pillows in your room, especially given your feather allergy. Please be assured that suitable bedding should be readily available for our guests. We appreciate your feedback about management and will use it to improve. We're glad you found the aesthetics of our property pleasing and hope that we can exceed your expectations during your next visit.The Management Team at Graduate Providence

8/10 Bien

Mang

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel with history! I like the theme of the hotel with Brown University, the room keys as Student IDs with some famous Brown Alumni. The decorations is warm and the cleanness of the room and public area is wonderful. 2 things though I don’t like : 1) no complimentary coffee which is offered by most of the modern hotels now 2) the parking garage has no direct access to the hotel, you have to get out of garage and cross the street then enter the back door of the hotel( sometimes the door not working) . This is not convenient especially if the weather is bad ( we got rain during the stay). I hope they can build a tunnel or over bridge to connect.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Mang, we're grateful for your enthusiasm towards Graduate Providence's unique theme and our tribute to Brown University. We're also thrilled you appreciated the room's cleanliness and ambiance. However, we understand your concerns regarding the coffee services and parking garage access, and thank you for imparting these thoughts. Your feedback helps us as we strive to enhance the overall guest experience. Be assured that we will look into potential improvements in these areas. Thanks again, and we look forward to the opportunity to serve you in the future.The Management Team at Graduate Providence

10/10 Excellent

Pete

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 mai 2024
Pete, we're thrilled to see your fantastic rating for Graduate Providence! Our team is dedicated to providing wonderful experiences and it seems we hit the mark during your recent stay. We hope to welcome you back soon!The Management Team at Graduate Providence

10/10 Excellent

Jonathan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This resort is “modern vintage.” You can feel its history as it dates back to the 1920s. However, it does have a modern feel to it. Staff was great. Room was spotless. The nod to the local colleges adds a nice touch. Stay here if you’re coming to Providence.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 17 avr. 2024
Jonathan, it's fantastic to hear that you appreciated the unique combination of historical charm and up-to-date atmosphere at Graduate Providence. We are delighted to know that you found our team members to be exceptional and the room to be impeccably clean. We're really pleased that you appreciated the nods to local academia. We eagerly look forward to your next visit.The Management Team at Graduate Providence

8/10 Bien

Jeanne kateleen

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
It was too noisy around the neighborhood people yelling their lungs out!didn’t sleep well because of it otherwise the hotel is very convenient close to everything I like the aesthetic of the hotel feels like I’m in the 1900s
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Jeanne, thank you for taking the time to share your experience at Graduate Providence. We're thrilled to hear you enjoyed our strategic location and appreciated our historic design. Regarding the external noise, we regret that your peace was disturbed and we understand how important a good night's sleep is. On your next visit, we would be happy to recommend quieter rooms that may offer a more peaceful environment. We're looking forward to hosting you again.The Management Team at Graduate Providence

10/10 Excellent

abby

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property. The room was big and quiet. The restaurant was fabulous and we were able to check in early. My only gripe was the elevators - they took forever and one morning we waited 10 mins and finally used the stairs because 4 had passed us with full cars. Not a deal breaker by anymeans but annoying with luggage when trying to leave.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Abby, it's wonderful to hear that you enjoyed your stay at Graduate Providence and found our restaurant to be fabulous. We're pleased to know that your room was spacious and quiet. Regarding the delay with the elevators, we appreciate your feedback. We continuously work on improving all aspects of our guest experience, and your input helps us with that. We apologize for the inconvenience, particularly when you were trying to depart with luggage. We're delighted that this didn't overshadow your overall experience, and we hope to welcome you back soon.The Management Team at Graduate Providence

4/10 Médiocre

Megan

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The first room my bridal party and I got put in had a fridge that was broken and smelled horrible. Whoever did the finishing work like the wallpaper did a terrible job and the shades and windows were broken. You couldn’t open the windows because the sirens were blaring all night. The bathroom was tiny and the shower door opened into the shower which made no sense. They need to make updates and invest in a better carpenter!
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Megan, your feedback is valuable, and we're disappointed to hear about your less than perfect experience. We apologize for the inconvenience you faced with the room amenities and appreciate your comments about possible room updates. Enhancing our guest's stay is very important for us, and we'll be sure to relay your inputs to the respective team. We would be grateful for a chance to provide a more satisfactory experience on your future visits.The Management Team at Graduate Providence

2/10 Horrible

Ryan

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My stay was terrible I was put in a handicap accessible room right out side of the elevator which is not what I booked the bed was old and noisy I can’t take the elevator because it’s to over crowded
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Ryan, we regret to hear of your recent experience, particularly with regards to your room allocation and potential misunderstanding concerning the reservation. We believe, the bed did not offer you the comfort you expected, and for that we are genuinely concerned. In regards to the elevator situation, we understand the inconvenience this may have caused you. We appreciate your feedback, as we continuously strive to improve the overall guest experience. We hope to have another opportunity to serve you better in the future.The Management Team at Graduate Providence

10/10 Excellent

Ying

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 15 avr. 2024
Ying, thank you for taking the time to rate your experience at Graduate Providence. It's fantastic to see your high rating; we genuinely appreciate it. We're thrilled to have provided you with a wonderful stay, and we look forward to welcoming you back in the future.The Management Team at Graduate Providence

10/10 Excellent

Tyler

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, very nice, would recommend!
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 9 avr. 2024
Tyler, thank you for your glowing endorsement of Graduate Providence! It's great to know you found our accommodations to be impeccably tidy and welcoming. Your recommendation means a lot to us. We hope to be your first choice when you're back in the area.The Management Team at Graduate Providence

10/10 Excellent

Eric

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 29 avr. 2024
Thank you for the amazing rating, Eric!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Graduate Providence soon!Thanks again for leaving your feedback!The Management Team at Graduate Providence

6/10 Satisfaisant

Donna

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The rooms are great! Nice size for a family of 4. Would definitely come back. Only issue was that check in was a challenge. Only one person was at front desk and was very slow and not cognizant of others waiting for her. Also, game room advertised charges $$$ for most of the games. This should be free to heavily discounted for guests. Coffee shop not open in afternoon.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 avr. 2024
Donna, we're thrilled you found the rooms at Graduate Providence to be spacious and comfortable. We value your feedback about the check-in experience and the game room. Rest assured, we constantly strive to provide exceptional service and improve guests' experiences. We're glad you're considering revisiting, and we look forward to welcoming you back in the future.The Management Team at Graduate Providence

8/10 Bien

James, Los Angeles

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was very convenient, but the area felt unsafe.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 avr. 2024
James, it's great to hear that you found the convenience of Graduate Providence enjoyable. We're sorry if the surrounding neighborhood didn't quite meet your expectations. Rest assured, our location is routinely monitored to maintain a safe environment for guests. We hope during your next visit, your perception of the area will be significantly improved. Thank you for choosing us.The Management Team at Graduate Providence

10/10 Excellent

Ted

Voyage en couple
Les points forts : Équipements
The room was exceptional.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 7 avr. 2024
Ted, thank you for your wonderful review! We are thrilled to hear that you found the room at Graduate Providence to be exceptional. It's our pleasure to provide memorable experiences and we hope to welcome you back again soon!The Management Team at Graduate Providence

10/10 Excellent

Derek

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Équipements
The staff are always a great comfort and helpful
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 5 avr. 2024
Derek, thank you for your fantastic review. It's wonderful to hear your interactions with our team members at Graduate Providence added to your comfort. Your praise of their helpful nature is much appreciated. We look forward to welcoming you back on your next trip.The Management Team at Graduate Providence

2/10 Horrible

Vasileios or BASILE, Basingstoke

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Very old property
Séjour de 6 nuits en mars 2024
Réponse de Customer Service le 2 avr. 2024
Vasileios, we regret to hear that the charm of our historically-rich property was not up to your preference. We appreciate your feedback and hope we will have the chance to provide a better experience in the future.The Management Team at Graduate Providence

10/10 Excellent

Josh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel has something that I just really loved being the old architecture or the amazing bar I really want to go back. Room was large and clean and unique. Not typical trying to be high end things old money hotel !
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 3 avr. 2024
Josh, it's thrilling to hear you enjoyed your stay at the Graduate Providence! We're particularly glad you appreciated our distinctive architecture and inviting bar. We strive to maintain the authenticity and charm of our property. It's also wonderful to know you found your room spacious, pristine, and out-of-the-ordinary distinct from typical high-end designs. Can't wait to welcome you back for another memorable stay!The Management Team at Graduate Providence

10/10 Excellent

Ann Marie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is an old landmark hotel that has been modernized and made hip as The Graduate. Front desk help was great, park convenient right next door, room was super cool, beds suler comfortable, the area is real nice and great to walk to food, drink, shopping and general sightseeing. We lookk for to ojr next stay in Providence!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 1 avr. 2024
Ann Marie, thank you for sharing your experience at Graduate Providence. We appreciate your recognition of our local charm and modern take on comfort. Our team is delighted that you found the location convenient and our accommodations to your liking. We are excited to welcome you back for more enjoyable stays in the future!The Management Team at Graduate Providence

6/10 Satisfaisant

Mel

Les points forts : Personnel et service et équipements
The heat was broken and when I got to the room it was 81F degrees. I opened a window and left for 7 hours and when I came back the room was about 72. The space is lovely and the room is enormous but the bathroom looked aged. The following morning I had to get some work done and housekeeping opened the door without knocking and came back again (knocking this time) before my 11am checkout. All in all the property is gorgeous and the on-site restaurants are great and very convenient.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 31 mars 2024
Mel, we appreciate your feedback. It seems you experienced issues with the temperature in your room and encountered an early visit from housekeeping - our sincere apologies for that. On a positive note, we're glad you were able to enjoy the spaciousness of the room and found our on-site dining options convenient and to your liking. Kindly know that we value your experience, and are working diligently to ensure all our guests have a comfortable and seamless stay. Thank you for choosing us during your trip.The Management Team at Graduate Providence

10/10 Excellent

Xianggang, NOVI

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice area and beautiful lobby. It is a historical hotel and great place in downtown Providence. Love it,
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 30 mars 2024
Xianggang, thank you for your wonderful feedback on Graduate Providence. We're thrilled to hear you admired the beauty of our lobby and appreciated our remarkable location in downtown Providence. It means a lot that you hold our historic hotel in such high regard. Gratitude for your love and support! We can't wait to welcome you back for another pleasant stay.The Management Team at Graduate Providence

10/10 Excellent

Susan, OSTERVILLE

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 18 avr. 2024
Susan, thank you for choosing Graduate Providence for your stay! It's a delight to know that your experience was pleasant and we greatly appreciate your feedback. We hope to serve you again soon!The Management Team at Graduate Providence

10/10 Excellent

Antoine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love the Graduate. The decor is fabulous and chic. We love going to Poindexter Coffee for breakfast and heading to the bar at Reiners for some great bites and drinks. We’re from New York and when we want to get away to a quaint city, and a hotel with sublime hospitality…the Graduate is where its at!
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 29 mars 2024
Antoine, your words are immensely appreciated! It's a delight to hear that Graduate Providence's unique decor, the inviting environment of Poindexter Coffee, and the tantalizing offering at Reiners bar added to your enjoyable stay. We're excited that our hotel's charming atmosphere and the remarkable hospitality served by our team members make it your preferred getaway from New York. We're eagerly looking forward to welcoming you back for another memorable experience.The Management Team at Graduate Providence