Avis
8,6
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,0/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
10 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 12 déc. 2023
Amelie, how wonderful to hear that your stay at Graduate Providence was a fantastic one! It's our aim to make each visit noteworthy and we're thrilled to know we achieved that mark with you. We're eagerly awaiting your return for more memorable moments.The Management Team at Graduate Providence
8/10 Bien
Marie-Claude
20 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marie-Claude
Séjour de 2 nuits en juillet 2023
Réponse de Customer Service le 21 juil. 2023
Merci d'avoir pris le temps de partager votre avis 4/5 avec nous, Marie-Claude.Nous sommes ravis d'apprendre que vous avez vécu une expérience aussi agréable avec nous. Nous nous soucions du confort et de la satisfaction de nos clients, nous apprécions donc que vous nous fassiez savoir ce que nous pouvons faire pour rendre votre séjour parfait. Nous nous assurerons de communiquer vos commentaires aux membres appropriés de notre équipe afin que nous puissions nous améliorer à l'avenir.Nous sommes impatients de partager une expérience plus agréable avec vous bientôt. Merci encore et bonne journée !The Management Team at Graduate Providence
10/10 Excellent
Mireille
27 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mireille
Séjour de 1 nuit en juin 2023
Réponse de Customer Service le 28 juin 2023
Thank you for taking the time to share this lovely review, Mireille!We're so glad to know you had such an enjoyable experience with us at Graduate Providence. We're also thrilled you enjoyed our central location and proximity to so many of the city's best attractions. We'd love to host you again so we can share yet another unforgettable experience with you!Come visit us again soon!The Management Team at Graduate Providence
10/10 Excellent
Claude
7 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabuleux
Claude
Séjour de 1 nuit en mars 2023
Réponse de Customer Service le 8 mars 2023
Thank you for this excellent rating, Claude!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Graduate Providence! We'd love to host you again someday for yet another unforgettable visit.Scott A. WilliamsGeneral Manager
8/10 Bien
Emeric
5 mars 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Très bon hôtel
Emeric
Séjour de 1 nuit en février 2023
Réponse de Customer Service le 7 mars 2023
Merci pour la belle revue, Emeric!C'est excellent que vous ayez tellement apprécié votre temps avec nous! Nous sommes ravis que vous ayez apprécié notre vue imprenable et nos chambres spacieuses. Nous nous soucions profondément du bonheur et de la satisfaction de nos clients, nous répondrons donc à vos préoccupations concernant nos options de petit-déjeuner avec notre équipe pour aller de l'avant. Nous visons l'excellence, nous sommes donc impatients de partager une expérience encore meilleure avec vous bientôt !Scott A. WilliamsGeneral Manager
8/10 Bien
Caroline Ivana
Voyage en couple
4 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Caroline Ivana
Séjour de 3 nuits en juillet 2022
Réponse de Customer Service le 5 août 2022
Merci pour la belle note, Caroline Ivana!
Nous sommes heureux d'apprendre que vous avez apprécié votre séjour avec nous. Nous sommes heureux que vous ayez aimé nos chambres spacieuses. Nous nous efforçons d'offrir à nos clients une hospitalité chaleureuse, un service efficace et des chambres propres. Concernant vos préoccupations, nous les porterons à l'attention de notre équipe alors que nous continuons à nous améliorer pour l'avenir.
Nous aimerions partager une expérience plus positive avec vous la prochaine fois. Passe une bonne journée!
Scott A. Williams
General Manager
10/10 Excellent
Ixcaret
Voyage en famille
28 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ixcaret
Séjour de 2 nuits en juillet 2022
Réponse de Customer Service le 29 juil. 2022
Merci pour la belle critique, Ixcaret!
C'est merveilleux que vous ayez passé un séjour aussi fantastique à Graduate Providence ! Nous nous efforçons de partager une expérience relaxante et reposante avec tous nos clients. Nous sommes ravis que vous ayez autant apprécié notre literie confortable. Nous sommes impatients de vous accueillir à nouveau bientôt pour une autre expérience incroyable!
Merci encore d'avoir partagé vos commentaires !
Scott A. Williams
General Manager
4/10 Médiocre
claude
8 juil. 2022
Les points faibles : Propreté et personnel et service
claude
Séjour de 1 nuit en juillet 2022
Réponse de Customer Service le 9 juil. 2022
Nous apprécions les commentaires, Claude.
Nous sommes déçus que votre temps avec nous n'ait pas été idéal. Votre expérience n'est pas à la hauteur du niveau de service que nous sommes habitués à fournir. Nous regrettons de ne pas avoir répondu à vos attentes. Votre bonheur et votre satisfaction sont importants pour nous, nous allons donc répondre à vos préoccupations avec les membres appropriés de notre équipe à l'avenir.
Nous espérons que vous nous donnerez une autre occasion de démontrer le service de haut calibre que nous sommes capables de partager avec nos clients.
Scott A. Williams
General Manager
8/10 Bien
Serge
Voyage d’affaires
26 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel mais sans petit déjeuner !
Serge
Séjour de 5 nuits en mars 2022
Réponse de Customer Service le 30 mars 2022
Merci d'avoir pris le temps de partager votre avis avec nous, Serge.
Nous sommes heureux d'apprendre que vous avez vécu une si belle expérience avec nous. Nous nous soucions de la satisfaction de nos clients, nous apprécions donc que vous nous fassiez savoir ce que nous pouvons faire pour rendre votre séjour parfait. Nous nous assurerons de communiquer vos commentaires à notre équipe.
Nous sommes impatients de partager une expérience encore plus agréable avec vous bientôt. Merci encore!
Scott A. Williams
General Manager
10/10 Excellent
Allan
17 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Allan
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Allan, thank you for your glowing feedback! The team at Graduate Providence is delighted to hear that you enjoyed the eclectic and spacious rooms. We look forward to welcoming you back for another fun stay!The Management Team at Graduate Providence
10/10 Excellent
Elizabeth
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 17 mai 2024
Elizabeth, thank you for sharing your experience at Graduate Providence. The team is delighted to hear you enjoyed the spacious suite with its comfortable sitting area and prime downtown location. We look forward to welcoming you back on your next visit!The Management Team at Graduate Providence
8/10 Bien
Jordana, Rio De janeiro
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jordana
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 17 mai 2024
Jordana, thank you for sharing your experience. We are glad you enjoyed your stay despite the proximity to the elevator creating some noise. The team at Graduate Providence looks forward to welcoming you back for an even better experience next time.The Management Team at Graduate Providence
6/10 Satisfaisant
Eva
13 mai 2024
Les points forts : Personnel et service
Eva
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 16 mai 2024
Eva, thank you for taking the time to rate your experience. If there's any specific feedback you would like to share, please let us know. Your input is invaluable as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future.The Management Team at Graduate Providence
10/10 Excellent
Robin
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robin
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Robin, thank you for your wonderful review! We're thrilled to hear you appreciated the distinctive charm of Graduate Providence, the collegiate-inspired decor, and our prime location. We acknowledge your remarks regarding noise and appreciate your understanding. Your willingness to return despite this minor inconvenience is the greatest compliment. We're looking forward to welcoming you back in the near future.The Management Team at Graduate Providence
10/10 Excellent
Liz
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liz
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Liz, we are thrilled to know that you fell in love with Graduate Providence and its incredible history. Receiving such glowing feedback from our guests truly makes our day. We cannot wait to welcome you back for another fantastic stay.The Management Team at Graduate Providence
10/10 Excellent
Mark, Crystal Beach
Voyage en famille
12 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
Mark, thank you for your wonderful words regarding Graduate Providence. We're delighted you see our hotel as a must-visit place in Providence. Our team aims to meet every guest's expectations, so your feedback is greatly appreciated. We can't wait for your return visit.The Management Team at Graduate Providence
6/10 Satisfaisant
Kathleen A
Voyage en couple
11 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Kathleen A
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Kathleen, thank you for taking the time to share your insights. It seems the accommodation costs and the in-room coffee options did not meet your expectations, which we regret. It is reassuring, however, that you found our uniquely-themed rooms pleasing and our prime location advantageous. We understand that the size of our standard bathroom was not to your preference, for which we do apologize. We appreciate your feedback as it helps us to improve. We hope to have another chance to impress you in the future.The Management Team at Graduate Providence
10/10 Excellent
Carol
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carol
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 8 mai 2024
Carol, thank you for sharing your stellar experience at Graduate Providence! We're thrilled to hear you enjoyed the distinct ambiance, convenient location and our beautifully designed rooms. We eagerly look forward to your next visit.The Management Team at Graduate Providence
10/10 Excellent
Oscar Christiaan
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Oscar Christiaan
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 mai 2024
Oscar, thank you for your kind words. It's fantastic to know that you enjoyed the aesthetic beauty and central proximity of Graduate Providence. Our team members look forward to your return in the near future for another delightful experience. Safe travels until then!The Management Team at Graduate Providence
8/10 Bien
Sandy W
6 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Sandy W
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 8 mai 2024
Sandy, thank you for your rating! We're thrilled that you had a pleasing experience at Graduate Providence. We hope to have the pleasure of welcoming you back soon!The Management Team at Graduate Providence
8/10 Bien
Sonja
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sonja
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 7 mai 2024
Sonja, thank you for your feedback about your stay at the Graduate Providence. We're happy to hear you appreciated your spacious room and our lovely décor. We understand your comment about lighting and noise, and we always strive to ensure the comfort of our guests. We're glad that you felt safe and enjoyed our central location. Looking forward to your next visit.The Management Team at Graduate Providence
10/10 Excellent
Rebecca
Voyage en famille, Voyage d’affaires
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebecca
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 26 avr. 2024
Rebecca, thank you for choosing Graduate Providence for your stay. We're delighted to hear you've enjoyed the unique flair of our hotel and found our team members to be amicable. Looking forward to welcoming you back for another pleasant experience.The Management Team at Graduate Providence
2/10 Horrible
Mona
Voyage d’affaires
26 avr. 2024
Les points faibles : Propreté et équipements
Mona
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 26 avr. 2024
Mona, we're deeply disappointed to hear about your recent experience. It's incredibly important to us that our guests feel comfortable and our accommodations are impeccably clean. Rest assured, we're taking your comments seriously and will review our housekeeping practices thoroughly. We hope for an opportunity in the future to better serve you and provide the standard of cleanliness you rightly expect.The Management Team at Graduate Providence
10/10 Excellent
Veronica, Houston
Voyage en famille
22 avr. 2024
Veronica
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Veronica, it's absolutely delightful to hear you had a wonderful stay at Graduate Providence. It's always heartening to know that our beautiful accommodations and top-notch team members contributed to your delightful visit. Thank you for taking the time to share your feedback. We eagerly anticipate your return.The Management Team at Graduate Providence
8/10 Bien
carol
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
carol
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 22 avr. 2024
Carol, it's great to hear you visited us at Graduate Providence. Our hotel has a unique charm, and while some aspects may show the passage of time, it contributes to our distinctive atmosphere. We appreciate your patience, and we would love the opportunity to host you again.The Management Team at Graduate Providence
10/10 Excellent
Christopher, Shelton
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Christopher, thank you for the wonderful feedback! We're thrilled to hear you loved your stay at the Graduate Providence. We sincerely appreciate your comments about our beautiful location. We're looking forward to your return visit.The Management Team at Graduate Providence
6/10 Satisfaisant
Tamara
21 avr. 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Tamara
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Tamara, we appreciate your detailed feedback. We're delighted the property's design captivated your interest and our check-in team made a positive impression. We're sorry, however, that your overall experience did not meet expectations.Understood that there were concerns related to the room's amenities, television settings, and Wi-Fi access. Rest assured, we always strive to assist guests promptly and satisfactorily. We'll certainly investigate the noted shortcomings and take necessary steps to improve these aspects.Your feedback regarding the in-room dining and coffee setup has been noted as well and we'll consider your input as we continue to enhance our services.We hope for an opportunity to ensure a more gratifying stay for you in the future.The Management Team at Graduate Providence
8/10 Bien
Kristi
Voyage en famille
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristi
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 20 avr. 2024
Kristi, we appreciate your review. Hearing that you enjoyed your stay at Graduate Providence is encouraging. For future stays, please know that our team members are always available and happy to assist with in-room temperature settings. We look forward to hosting you again, expecting to ensure even greater comfort during your next visit.The Management Team at Graduate Providence
4/10 Médiocre
Sheralee, Longmeaoow
Voyage d’affaires
18 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Sheralee
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 19 avr. 2024
Sheralee, we regret to hear about the inconvenience you experienced with the pillows in your room, especially given your feather allergy. Please be assured that suitable bedding should be readily available for our guests. We appreciate your feedback about management and will use it to improve. We're glad you found the aesthetics of our property pleasing and hope that we can exceed your expectations during your next visit.The Management Team at Graduate Providence
8/10 Bien
Mang
Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mang
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Mang, we're grateful for your enthusiasm towards Graduate Providence's unique theme and our tribute to Brown University. We're also thrilled you appreciated the room's cleanliness and ambiance. However, we understand your concerns regarding the coffee services and parking garage access, and thank you for imparting these thoughts. Your feedback helps us as we strive to enhance the overall guest experience. Be assured that we will look into potential improvements in these areas. Thanks again, and we look forward to the opportunity to serve you in the future.The Management Team at Graduate Providence
10/10 Excellent
Pete
16 avr. 2024
Pete
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 mai 2024
Pete, we're thrilled to see your fantastic rating for Graduate Providence! Our team is dedicated to providing wonderful experiences and it seems we hit the mark during your recent stay. We hope to welcome you back soon!The Management Team at Graduate Providence
10/10 Excellent
Jonathan
Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 17 avr. 2024
Jonathan, it's fantastic to hear that you appreciated the unique combination of historical charm and up-to-date atmosphere at Graduate Providence. We are delighted to know that you found our team members to be exceptional and the room to be impeccably clean. We're really pleased that you appreciated the nods to local academia. We eagerly look forward to your next visit.The Management Team at Graduate Providence
8/10 Bien
Jeanne kateleen
Voyage en famille
15 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Jeanne kateleen
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Jeanne, thank you for taking the time to share your experience at Graduate Providence. We're thrilled to hear you enjoyed our strategic location and appreciated our historic design. Regarding the external noise, we regret that your peace was disturbed and we understand how important a good night's sleep is. On your next visit, we would be happy to recommend quieter rooms that may offer a more peaceful environment. We're looking forward to hosting you again.The Management Team at Graduate Providence
10/10 Excellent
abby
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
abby
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Abby, it's wonderful to hear that you enjoyed your stay at Graduate Providence and found our restaurant to be fabulous. We're pleased to know that your room was spacious and quiet. Regarding the delay with the elevators, we appreciate your feedback. We continuously work on improving all aspects of our guest experience, and your input helps us with that. We apologize for the inconvenience, particularly when you were trying to depart with luggage. We're delighted that this didn't overshadow your overall experience, and we hope to welcome you back soon.The Management Team at Graduate Providence
4/10 Médiocre
Megan
Voyage en groupe
14 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Megan
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Megan, your feedback is valuable, and we're disappointed to hear about your less than perfect experience. We apologize for the inconvenience you faced with the room amenities and appreciate your comments about possible room updates. Enhancing our guest's stay is very important for us, and we'll be sure to relay your inputs to the respective team. We would be grateful for a chance to provide a more satisfactory experience on your future visits.The Management Team at Graduate Providence
2/10 Horrible
Ryan
Voyage en couple
13 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ryan
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Ryan, we regret to hear of your recent experience, particularly with regards to your room allocation and potential misunderstanding concerning the reservation. We believe, the bed did not offer you the comfort you expected, and for that we are genuinely concerned. In regards to the elevator situation, we understand the inconvenience this may have caused you. We appreciate your feedback, as we continuously strive to improve the overall guest experience. We hope to have another opportunity to serve you better in the future.The Management Team at Graduate Providence
10/10 Excellent
Ying
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ying
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 15 avr. 2024
Ying, thank you for taking the time to rate your experience at Graduate Providence. It's fantastic to see your high rating; we genuinely appreciate it. We're thrilled to have provided you with a wonderful stay, and we look forward to welcoming you back in the future.The Management Team at Graduate Providence
10/10 Excellent
Tyler
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tyler
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 9 avr. 2024
Tyler, thank you for your glowing endorsement of Graduate Providence! It's great to know you found our accommodations to be impeccably tidy and welcoming. Your recommendation means a lot to us. We hope to be your first choice when you're back in the area.The Management Team at Graduate Providence
10/10 Excellent
Eric
8 avr. 2024
Eric
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 29 avr. 2024
Thank you for the amazing rating, Eric!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Graduate Providence soon!Thanks again for leaving your feedback!The Management Team at Graduate Providence
6/10 Satisfaisant
Donna
Voyage en famille
6 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Donna
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 avr. 2024
Donna, we're thrilled you found the rooms at Graduate Providence to be spacious and comfortable. We value your feedback about the check-in experience and the game room. Rest assured, we constantly strive to provide exceptional service and improve guests' experiences. We're glad you're considering revisiting, and we look forward to welcoming you back in the future.The Management Team at Graduate Providence
8/10 Bien
James, Los Angeles
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 avr. 2024
James, it's great to hear that you found the convenience of Graduate Providence enjoyable. We're sorry if the surrounding neighborhood didn't quite meet your expectations. Rest assured, our location is routinely monitored to maintain a safe environment for guests. We hope during your next visit, your perception of the area will be significantly improved. Thank you for choosing us.The Management Team at Graduate Providence
10/10 Excellent
Ted
Voyage en couple
5 avr. 2024
Les points forts : Équipements
Ted
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 7 avr. 2024
Ted, thank you for your wonderful review! We are thrilled to hear that you found the room at Graduate Providence to be exceptional. It's our pleasure to provide memorable experiences and we hope to welcome you back again soon!The Management Team at Graduate Providence
10/10 Excellent
Derek
Voyage en famille, Voyage avec des animaux de compagnie
3 avr. 2024
Les points forts : Équipements
Derek
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 5 avr. 2024
Derek, thank you for your fantastic review. It's wonderful to hear your interactions with our team members at Graduate Providence added to your comfort. Your praise of their helpful nature is much appreciated. We look forward to welcoming you back on your next trip.The Management Team at Graduate Providence
2/10 Horrible
Vasileios or BASILE, Basingstoke
Voyage en famille avec de jeunes enfants
2 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Vasileios or BASILE
Séjour de 6 nuits en mars 2024
Réponse de Customer Service le 2 avr. 2024
Vasileios, we regret to hear that the charm of our historically-rich property was not up to your preference. We appreciate your feedback and hope we will have the chance to provide a better experience in the future.The Management Team at Graduate Providence
10/10 Excellent
Josh
Voyage en famille
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Josh
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 3 avr. 2024
Josh, it's thrilling to hear you enjoyed your stay at the Graduate Providence! We're particularly glad you appreciated our distinctive architecture and inviting bar. We strive to maintain the authenticity and charm of our property. It's also wonderful to know you found your room spacious, pristine, and out-of-the-ordinary distinct from typical high-end designs. Can't wait to welcome you back for another memorable stay!The Management Team at Graduate Providence
10/10 Excellent
Ann Marie
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ann Marie
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 1 avr. 2024
Ann Marie, thank you for sharing your experience at Graduate Providence. We appreciate your recognition of our local charm and modern take on comfort. Our team is delighted that you found the location convenient and our accommodations to your liking. We are excited to welcome you back for more enjoyable stays in the future!The Management Team at Graduate Providence
6/10 Satisfaisant
Mel
29 mars 2024
Les points forts : Personnel et service et équipements
Mel
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 31 mars 2024
Mel, we appreciate your feedback. It seems you experienced issues with the temperature in your room and encountered an early visit from housekeeping - our sincere apologies for that. On a positive note, we're glad you were able to enjoy the spaciousness of the room and found our on-site dining options convenient and to your liking. Kindly know that we value your experience, and are working diligently to ensure all our guests have a comfortable and seamless stay. Thank you for choosing us during your trip.The Management Team at Graduate Providence
10/10 Excellent
Xianggang, NOVI
Voyage en famille
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Xianggang
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 30 mars 2024
Xianggang, thank you for your wonderful feedback on Graduate Providence. We're thrilled to hear you admired the beauty of our lobby and appreciated our remarkable location in downtown Providence. It means a lot that you hold our historic hotel in such high regard. Gratitude for your love and support! We can't wait to welcome you back for another pleasant stay.The Management Team at Graduate Providence
10/10 Excellent
Susan, OSTERVILLE
28 mars 2024
Susan
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 18 avr. 2024
Susan, thank you for choosing Graduate Providence for your stay! It's a delight to know that your experience was pleasant and we greatly appreciate your feedback. We hope to serve you again soon!The Management Team at Graduate Providence
10/10 Excellent
Antoine
Voyage en couple
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Antoine
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 29 mars 2024
Antoine, your words are immensely appreciated! It's a delight to hear that Graduate Providence's unique decor, the inviting environment of Poindexter Coffee, and the tantalizing offering at Reiners bar added to your enjoyable stay. We're excited that our hotel's charming atmosphere and the remarkable hospitality served by our team members make it your preferred getaway from New York. We're eagerly looking forward to welcoming you back for another memorable experience.The Management Team at Graduate Providence