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Avis sur Waves Hotel & Spa by Elegant Hotels - All Inclusive

4 out of 5
Waves Hotel & Spa by Elegant Hotels - All Inclusive
Prospect Bay Beach, Prospect, St. James

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 281 avis sur 414." "
Note des voyageurs de 8 (Bien), d’après 90 avis sur 414." "
Note des voyageurs de 6 (Satisfaisant), d’après 25 avis sur 414." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 414." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 414." "

9,6/10

Propreté

9,4/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

EVELYNE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour
le personnel est très aimable, à l'écoute , très bon accueil. Dommage que les enfants ne puissent avoir accès à la grande piscine. Les "sun-bed" ne sont pas souvent accessibles car en trop petit nombre. La qualité des repas est très correcte.
Séjour de 5 nuits en avril 2023
Réponse de . le 24 mai 2023
The staff is very friendly, attentive, very good welcome. Too bad the kids can't have access to the large pool. The "sun-bed" are not often accessible because in too few numbers. The quality of the meals is very correct.Dear EvelyneMerci pour vos commentaires, ils sont appréciés.Merci pour votre commentaire sur notre personnel, nous allons partager cela avec eux. Je transmettrai votre commentaire sur les bancs solaires à notre équipe de direction pour qu’elle l’examine et en discute. Merci encore pour vos commentaires et pour nous avoir choisis pour vos vacances et nous espérons que vous envisagez de rester avec nous à nouveau.Jacqueline Griffith Operations Support Assistant

10/10 Excellent

Laetissia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super hôtel avec magnifique plage et plusieurs choix d'activités (spa, sports nautiques, activités quotidiennes...). Personnel très à l'écoute, sympathique et disponible. Endroit propre et sécuritaire.
Séjour de 6 nuits en septembre 2022

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le calme la proprete des lieux la disponibilité du personnel qui est aux petits soins. La réactivité a toutes nos demandes taxi etc .. chambre spacieuse literie confortable
Séjour de 4 nuits en septembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2019

8/10 Bien

Jean baptiste

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en janvier 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Positif: Directement sur la plage. Staff courtois et serviable. Chambre propre et bien décorée. Lit confortable. Négatif: Qualité de la nourriture et du vin. Tout le monde cordé sur la plage. Piscine entre quatre murs.
Séjour de 11 nuits en décembre 2018

10/10 Excellent

Lily, Guadeloupe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un petit bijou !!!!!
Hôtel super convivial, ou règne paix et sérénité, voila l'endroit idéal pour se ressourcer! Un établissement qui offre beaucoup de possibilités, un cadre et une déco magnifique, un personnel d'une gentillesse extrême, et qui exauce le moindre de vos désirs, pour vous faire plaisir!!!!
Séjour de 3 nuits en septembre 2018
Réponse de Guest Relations le 19 sept. 2018
Lily, Merci pour votre avis!

8/10 Bien

Amla

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property! Can't wait for the opening of the adult only spa section!
Séjour de 2 nuits en mai 2024

10/10 Excellent

Nakeeta

Voyage en couple
Les points forts : Propreté et personnel et service
Great beach and staff.
Séjour de 4 nuits en avril 2024
Réponse de Jacqui le 15 mai 2024
Hello Nakeeta,Thank you for your feedback. I hope you had an enjoyable stay with us and enjoyed our offerings and services. We hope to welcome you back in the future.RegardsJacqueline Griffith

8/10 Bien

Flora

Séjour de 5 nuits en avril 2024

8/10 Bien

christine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, more limited dining.
Séjour de 4 nuits en avril 2024
Réponse de Jacqui le 27 avr. 2024
Dear Christine,I hope you are well.Thank you for your choosing to stay with us and for your review. I hope you enjoyed your stay with us. We hope you consider staying with us again.RegardsJacqueline Griffith

6/10 Satisfaisant

David

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Disappointing stay, while only on site a short time I felt that facilities were substandard, and staff lacked a real service / customer-oriented mindset. Building work was ongoing and Noisy. The day beds in the small pool area were next to vents from the hotels laundry making it particularly unpleasant.
Séjour de 1 nuit en avril 2024
Réponse de Jacqui le 22 avr. 2024
Dear David,Thank you for choosing to stay with us. We appreciate your feedback. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I hope you consider staying with us again in the future.Regards,Jacqueline Griffith

8/10 Bien

Rolando

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was great, very friendly and attentive. The private beach is ideal for families and the hotel in general is a great option for those looking for a midsize to small hotel where you feel like home. Only negative that goes for most all inclusive hotels is that the quality of the dining meals are average at best but it gave us an excuse to dine out and meet new places. Otherwise, the hotel was great, reasonably well located on the island and a relaxing place to stay.
Séjour de 7 nuits en avril 2024
Réponse de Jacqui le 22 avr. 2024
Dear Rolando,Thank you for choosing to stay with us. Thank you as well for your rating, it is greatly appreciated. We hope you consider staying with us again.Regards, Jacqueline Griffith

10/10 Excellent

Josette

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our vacation at the waves hotel was amazing! Plenty of good options for food, great access to the water and the staff were absolutely incredible. I cannot say enough about the staff, they really made our vacation even better. I would highly recommend this hotel.
Séjour de 7 nuits en avril 2024
Réponse de Jacqui le 15 avr. 2024
Dear Josette,Thank you for your amazing review on your holiday stay with us. I hope we made it a memorable stay. I am delighted to know that you enjoyed the hotel offerings and servings. It is always encouraging when we receive positive feedback from our guests, I have shared your review with the entire Waves Team. Once again, thank you for choosing Waves Hotel & Spa and for your review. We hope to welcome your again in the near future.Regards,Jacqueline Griffith

10/10 Excellent

Celine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I cannot say enough good things about the hotel. Everything was clean, the staff are amazing and the food was great. Many different activities offered and beach was beautiful. Highly recommend this hotel.
Séjour de 7 nuits en avril 2024
Réponse de Jacqui le 15 avr. 2024
Dear Celine,Thank you for choosing us for your holiday and thank you for your amazing review! I am delighted to know that you enjoyed your stay, I hope we made it a memorable one. It is always great to receive positive feedback from our valued guests, I have shared this with the entire Waves Team. Thank you once again for your feedback and for choosing us for holiday stay. We hope you consider staying with us again!RegardsJacqueline Griffith

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
amazing staff! beyond the best
Séjour de 3 nuits en avril 2024
Réponse de Jacqui le 14 avr. 2024
Dear Mary,Thank you for taking the time to send us feedback on our holiday stay. I hope it was enjoyable. Thank you as well for the comment on our staff. I have shared your feedback with the entire team. We hope you consider staying with us again.RegardsJacqueline Griffith

8/10 Bien

melissa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The beach was small but clean and swimable Hotel grounds a bit small, family pool much too small Fitness area could be expanded, busy and small Staff was great
Séjour de 8 nuits en mars 2024
Réponse de Jacqui le 14 avr. 2024
Dear Melisa,Thank you for choosing us for your holiday stay. Thank you as well for taking the time to send us feedback on your stay. I have shared it with the entire Waves Team, thank you especially for your comment on our staff. I hope you did enjoy your stay and that you consider staying with us again.Regards,Jacqueline Griffith

10/10 Excellent

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everyone at Waves was very attentive and kind. The beach was beautiful. The room was comfortable and clean The food was delicious. The resort had fun daily activities so we didn’t feel like we needed to leave, but when we did the surrounding area felt very safe. We can’t wait to go back!
Séjour de 6 nuits en mars 2024
Réponse de Jacqui le 14 avr. 2024
Dear Kelly,Thank you for choosing us for your holiday stay. Thank you as well for your amazing review!I have shared it with the entire team. It is always encouraging when we receive positive reviews from our guests, it was highly appreciated. We look forward to welcoming you back very soon!Regards,Jacqueline Griffith

10/10 Excellent

Adenike

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well trained, patient, friendly and enthusiastic staff. Superb management and staff looked cared for and happy. They were willing to share knowledge about the island..for example I enquired about a church within walking distance and was told. I enjoyed the food; the hotel provided a tasty array and daily variety. Well done chef. The banana bread was in a class of its own.Cold water always available including refreshing drinks. Daily activities onsite and off site. The choice is yours and then, theres always the beach
Séjour de 6 nuits en avril 2024
Réponse de Jacqui le 9 avr. 2024
Dear Adenike,I hope you are well.Thank you for your amazing review!!! We appreciate you taking the time to share your holiday experience with us. It is great to know that you enjoyed your stay as well as the hotel's offerings. Thank you especially for your kind and encouraging comments on our staff, your review has been shared with the entire team. Thank you again for your review and for choosing to stay with us, it was our pleasure to host you. We hope to welcome you again in the near future.Regards,Jacqueline GriffithOperations Support Assistant

8/10 Bien

Timothy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely overall
Séjour de 3 nuits en mars 2024
Réponse de Jacqui le 1 avr. 2024
Dear Timothy,Thank you for your rating and for choosing to stay with us. We hope you had an enjoyable stay with us and that you will consider staying with us again.Sincerely,Jacqueline Griffith

8/10 Bien

Joe

Voyage en famille
Les points forts : Propreté et personnel et service
The room was average and in need of an upgrade
Séjour de 5 nuits en mars 2024
Réponse de Jacqui le 30 mars 2024
Dear Joe,Thank you for your rating, I hope you had an enjoyable stay with us and I hope you consider coming back again.RegardsJacqueline Griffith

4/10 Médiocre

Kenneth

Voyage en couple
The all inclusive feature is terrific. Plentiful food and even mixed drinks all the time but unfortunately, the food was mostly poor. The drinks were nice to have but not fabulous by any standards. The surrounding area was truly awful and the property’s beach was limited. Despite an attentive staff, our stay wasn’t great.
Séjour de 6 nuits en mars 2024
Réponse de Jacqui le 30 mars 2024
Dear Kenneth,Thank you for your feedback and rating.I regret that we did not meet your level of expectations and comfort. I have made a note of your concerns and forwarded them.Thank you for choosing to stay with us.RegardsJacqueline Griffith

8/10 Bien

Chris, kingston

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Resturant Breakfast staff need training..:: and service should be available earlier
Séjour de 2 nuits en mars 2024
Réponse de Jacqui le 21 mars 2024
Good morning, Thank you for choosing to stay at Waves Hotel & Spa and for your review. I have made note of your comments and have forwarded them. I hope you had an enjoyable stay with us and to our lovely island and we hope you consider staying with us again.Regards,Jacqueline Griffith

10/10 Excellent

Adam

Séjour de 10 nuits en janvier 2024
Réponse de Jacqui le 6 févr. 2024
Hello AdamThank you for this amazing rating!I hope we made your stay a memorable one.Hopefully you will consider staying with us again.Regards,Jacqueline Griffith

10/10 Excellent

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Holiday
Great Hotel & facilities. Friendly helpful staff. Great beachfront location with helpful staff serving drinks on the beach
Séjour de 2 nuits en janvier 2024
Réponse de Jacqui le 1 févr. 2024
Dear Steve,Thank you for your rating! It is greatly appreciated. Weare happy to know that you enjoyed your stay with us.Thank you for choosing is for you holiday and we hope to welcome you back in the near future.rRegardsJacqueline Griffith

10/10 Excellent

Steve

Séjour de 2 nuits en janvier 2024
Réponse de Jacqui le 26 janv. 2024
Dear SteveThank you for your amazing rating! I hope you enjoyed your stay with us and that it was a memorable experience for you.I hope you consider staying with us again.Regards,Jacqueline GriffithOperations Support Assistant

10/10 Excellent

Samantha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Jacqui le 22 janv. 2024
Hello SamanthaThank you for your rating.I hope you had an enjoyable stay with us and that you will consider staying with us again.RegardsJacqueline Griffith

10/10 Excellent

Tracey

Séjour de 7 nuits en janvier 2024
Réponse de Jacqui le 24 janv. 2024
Dear Tracey,Thank you for your rating.I hope you had an enjoyable stay with us and that you enjoyed all our offerings and services. I hope you consider staying with us again.Regards, Jacqueline Griffith

10/10 Excellent

Andrew

Séjour de 1 nuit en janvier 2024
Réponse de Jacqui le 5 févr. 2024
Dear Andrew,Thank you for your rating! It is greatly appreciated.I hope you had an enjoyable holiday stay with us.Thanks for choosing to stay with us and hopefully you will consider staying with us again.Regards,Jacqueline Griffith

10/10 Excellent

Francesca Romana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great time and would definitely come back in the future!
Séjour de 6 nuits en décembre 2023
Réponse de Jacqui le 2 janv. 2024
Dear Francesca,Thank you for your rating!I am delighted to hear that you enjoyed your stay and all that we offered and do hope you consider returning in the near future.Regards,Jacqueline GriffithOperations Support Assistant

8/10 Bien

Sumanth

Séjour de 6 nuits en décembre 2023
Réponse de Jacqui le 26 déc. 2023
Dear Sumanth,Thank you for your rating. I hope you had an enjoyable stay with us.RegardsJacqueline Griffith

6/10 Satisfaisant

Christine

Voyage en couple
Disappointed that sections of hotel were closed and no prior notification sent tous
Séjour de 3 nuits en décembre 2023
Réponse de Jacqui le 20 déc. 2023
Dear Christine,Thank you for staying with us.I am sorry to hear that you did not receive prior notice of the closure. We did inform all our travel partners - I have made note of this. I hope you were still able to enjoy your visit.regardsJacqueline Griffith

10/10 Excellent

Gabrielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Jacqui le 13 févr. 2024
Hello Gabrielle,Thank you for the rating!I hope you enjoyed your stay with us as well as all our services and offerings. I hope you will consider returning in the near future.RegardsJacqueline Griffith

8/10 Bien

carmen

Séjour de 4 nuits en novembre 2023
Réponse de Jacqui le 20 déc. 2023
Dear Carmen,Thank you for staying with us and for your rating. We appreciate your feedback.regardsJacqueline Griffith

8/10 Bien

Jimmy

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Beautiful view, listening to the waves every day. Hotel is modern, nice and clean although a bit dated. Staffs are super friendly and welcoming. Beach is narrow but still lovely. Food and drinks are nice. We enjoyed it a lot despite the other side is under renovation.
Séjour de 3 nuits en novembre 2023
Réponse de Jacqui le 20 déc. 2023
Dear Jimmy,Thank you for your review and rating. I am happy to hear that you enjoyed your stay with us. Thank you for choosing us and I hope you consider staying with us again.regardsJacqueline Griffith

8/10 Bien

Angilla

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was efficient, friendly and patient, always eager to help. I especially liked that they personalized a birthday card, along with wine and cake for my birthday. Very thoughtful gesture. The only thing that I think could be better is the room, it needs upgrading.
Séjour de 4 nuits en novembre 2023
Réponse de Jacqui le 16 déc. 2023
Dear Angilla,Thank you for choosing to stay with us for your birthday celebration. I hope you had an enjoyable stay.Thank you for rating and your comments on our staff. We hope you consider staying with us again.Regards,Jacqueline Griffith

6/10 Satisfaisant

Ramona

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en novembre 2023
Réponse de Jacqui le 20 déc. 2023
Dear Ramona.Thank you for your rating.regardsJacqueline Griffith

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
From the moment of our arrival to our departure, the staff at Waves was friendly, accommodating and consistently went above and beyond to make our stay a great experience. One of many instances of this was when we needed our bed linens changed at 10pm I requested linens but mentioned I would change the bed myself, and just moments later the concierge came to the door with an entire set of clean sheets and insisted that she make the bed for us as it was “not my job” as a guest. Travelling for the first time with an infant was daunting, and the Staff at the Waves was incredible. From the dining staff, concierge, bar staff, housekeeping, beach staff, security, and even the GM, Kim, everyone was so helpful and loving with us and our daughter. Thank you to everyone. Above that, the hotel common spaces as well as our room was beautiful, modern and impeccably clean. 10/10 would recommend. We’ll be back.
Séjour de 7 nuits en novembre 2023
Réponse de Jacqui le 11 déc. 2023
Dear Nancy,Thank you for choosing us for your holiday. I am happy to know that we met your level of comfort and satisfaction, these are our top priorities. I am also delighted that you and your daughter had an enjoyable stay with us. Thank you as well for your kind comments on our staff, I will share these with them. Thank you once again and we hope to welcome you back very soon. Regards,Jacqueline Griffith

10/10 Excellent

Sheila

Séjour de 6 nuits en septembre 2023
Réponse de Jacqui le 11 déc. 2023
Dear Sheila,Thank you for your rating. We appreciated your taking the time to send us your feedback.I am very happy to know that you enjoyed our offerings and service. I hope you consider staying with us again.Regards,Jacqueline Griffith

10/10 Excellent

Ann Cecile

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en novembre 2023
Réponse de Jacqui le 11 déc. 2023
Greetings Ann Cecile,Thank you for you rating! It is always great to know that our guests enjoyed their holiday and that we met your expectations. I hope you consider staying with us again.Regards,Jacqueline Griffith

10/10 Excellent

Stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you are looking for a boutique all inclusive experience, then this is your place! Just back from a holiday of a lifetime. Service A . Special shout out to Jason the driver, Valarie, Jared and Antione, Kim and Kimlee. The food was 5 star, the drinks got you tipsy and the live bands were amazing. Memories and friends made. We will be back!!!
Séjour de 7 nuits en octobre 2023
Réponse de Jacqui le 1 nov. 2023
Dear Stephaine,I hope this email finds you well. Thank you for your amazing feedback. I will be sure to forward to your special shout out to the persons mentioned and I will also share your comments with our entire team. I am happy to know that you left with good memories of your stay with us. Thank you for choosing us.Looking forward to welcoming you back!Regards,Jacqueline Griffith

10/10 Excellent

Laura

Voyage en groupe
Les points forts : Équipements
and bed.
Séjour de 5 nuits en octobre 2023
Réponse de Jacqui le 20 oct. 2023
Dear LauraI hope you are well.Thank you for your rating! It is great to know that you enjoyed your stay and were satisfied with our services and offerings. I hope you consider staying with us again.Best wishes to you.RegardsJacqueline Griffith

10/10 Excellent

David Roger

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely chilled and relax feel with really friendly staff. Food choices were fabulous with extensive menu options. Great hotel with fantastic views.
Séjour de 7 nuits en septembre 2023
Réponse de Jacqui le 1 nov. 2023
Dear David Roger,Thank you for taking the time to send us your review and the rating. It is great to know that you were satisfied with our services and the hotel's offerings. I am also delighted to know that your stay was relaxing and I will share your comments with the entire team.Thank you once again for your positive feedback and I hope you consider returning for another relaxing holiday. Regards,Jacqueline Griffith

10/10 Excellent

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en octobre 2023
Réponse de Stefan Jackman le 12 oct. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experiences.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Dorianna A

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very nice and accommodating. I was there for my birthday and they made me feels so special.
Séjour de 4 nuits en septembre 2023
Réponse de R. Rayside le 2 oct. 2023
Dear Dorianna A,Thank you for your recent stay and for taking the time to share your experience with us. We are elated to know that your time with here was enjoyable and that you enjoyed your birthday celebration, it was indeed an honor to celebrate with you and we do look forward to welcoming you again.

10/10 Excellent

Kurt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a great experience!
Séjour de 7 nuits en septembre 2023
Réponse de R. Rayside le 27 sept. 2023
Dear Kurt,Thank you for your recent stay and thank you for taking the time to leave us a review. I am happy to learn that your time with us was enjoyable, it is always great to receive positive feedback form our valued guests. Thank you once again and we hope to welcome you again.

8/10 Bien

RYAN

Séjour de 7 nuits en juillet 2023
Réponse de R. Rayside le 27 sept. 2023
Dear Ryan,Thank you for taking the time to rate your stay with us, it was indeed a pleasure to have you and we do hope to welcome you again in the future.

8/10 Bien

Erica, Terry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect for a solo birthday trip.
Séjour de 4 nuits en septembre 2023
Réponse de Jacqui le 7 sept. 2023
Dear EricaI hope you had a pleasant journey home.Belated Birthday Greetings! Thank you for choosing us us for your celebration, I hope you enjoyed your stay.Thank you for your rating, I will share this with the entire team. I hope we made your stay memorable.I also hope you consider staying with us again in the near future.Regards,Jacqueline GriffithOperations Support Assistant

4/10 Médiocre

todd

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We have been loyal Marriott members for years and have ownership. Never had a problem with quality. We paid $470 a night expected so much more. So many problems with his hotel on the water pressure to parking to hot water issues, plaster issues, etc. I would never recommend this place.
Séjour de 7 nuits en août 2023
Réponse de R. Rayside le 27 sept. 2023
Dear Todd,Thank you for your review, I am sorry to learn that your time with us was not to your satisfaction. Service excellence is always our goal therefore your concerns will be shared with our leadership team for review and discussion.Thank you once again for taking the time to share with us and have a wonderful day.

10/10 Excellent

Lee

Séjour de 1 nuit en août 2023
Réponse de Jacqui le 24 août 2023
Dear Lee, I hope this email finds you well. Thank you for choosing us for your holiday. Thank you for your amazing rating, I hope we made your stay momentous. I have forwarded your rating to the entire Waves Team and our leadership team. Thank you once again and I hope you consider staying with us again.Regards,Jacqueline GriffithOperations Support Assistant