Avis
9,0
Merveilleux
9,6/10
Propreté
9,2/10
Personnel et service
8,8/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage d’affaires
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Steph le 1 mai 2024
Hi Tina,Thank you for taking the time to share your positive experience following your recent stay. It's so delightful to read your wonderful review, it's always fantastic to read when our guests have an amazing time whilst with us. The Secret Garden apartment is such a beautiful apartment and loved by many people who have stayed in it. It was a pleasure to accommodate you and we are hoping to welcome you back for another perfect stay.Warm regards,Steph
10/10 Excellent
Paul
Voyage en couple
14 avr. 2024
Les points forts : Propreté et personnel et service
Paul
Séjour de 1 nuit en avril 2024
Réponse de Steph le 15 avr. 2024
Hi Paul,Thanks for taking the time to leave a review. Sorry to hear that your TV didn't work properly. We do provide a 24 hour phone number in the apartment and we would've been more than happy to come assist. The fire alarm was shortly going off on the morning of your departure, however was quickly acted upon by our staff.Warm regards,Steph
4/10 Médiocre
ROBIN
31 mars 2024
ROBIN
Séjour de 1 nuit en mars 2024
Réponse de Steph le 1 avr. 2024
Hi Robin,Sorry you felt this way - our team work incredibly hard and are always happy to help and welcome our guests, so I'm a bit confused by your review. If you do wish to disclose which staff member you felt was not polite and we will investigate.Warm regards,Steph
10/10 Excellent
Carola
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carola
Séjour de 4 nuits en mars 2024
Réponse de Steph le 17 mars 2024
Hi Carola,Thanks for taking the time to leave your feedback it's much appreciated. We're so delighted to see that you had such a pleasant stay and that we accommodated you well. We do hope to welcome you back if you're in Preston again.Warm regards,Steph
10/10 Excellent
Chris
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chris
Séjour de 1 nuit en février 2024
Réponse de Steph le 1 mars 2024
Hi Emma,Thanks for taking the time to leave us a score, I am glad you had a lovely stay. It's great to hear that you received a complimentary upgrade and enjoyed the apartment. It was a pleasure accommodating you and we hope to see you again very soon.Warm regards,Steph
10/10 Excellent
Maulbrey
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maulbrey
Séjour de 1 nuit en janvier 2024
Réponse de Steph le 1 mars 2024
Hi Maulbrey.Thanks for taking the time to leave us a score, I am delighted to see that you had a lovely stay. We do hope to welcome you back very soon.Warm regards,Steph
8/10 Bien
Emma
24 févr. 2024
Les points forts : Propreté
Emma
Séjour de 1 nuit en février 2024
Réponse de Steph le 1 mars 2024
Hi Emma,Thanks for taking the time to leave us a score, I am glad you had a lovely stay. We do hope to welcome you back very soon.Warm regards,Steph
10/10 Excellent
Robert
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Robert
Séjour de 3 nuits en février 2024
Réponse de Steph le 22 févr. 2024
Hello Robert,Thank you for sharing your positive experience with us. We are so pleased to see that you had a lovely stay and found our self check in easy to use. Our housekeepers work incredibly hard to it's most delightful to see that this reflected back to you. It was a pleasure accommodating you and we do hope to see you again when you're next in Preston.Warm regards,Steph
10/10 Excellent
Peter
21 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en février 2024
Réponse de Steph le 22 févr. 2024
Hello Peter,Thank you for sharing your lovely experience following your recent stay. It brings us joy to see you had a perfect time with us whilst you were in Preston. I am glad that we managed to accommodate you well. It was a pleasure to have you stay with us and we can't wait to welcome you back for another fabulous stay.Warm regards,Steph
10/10 Excellent
Karen
Voyage en groupe
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dinner at Aven and overnights stay
Karen
Séjour de 1 nuit en février 2024
Réponse de Steph le 18 févr. 2024
Hello Karen,Thank you so much for your lovely review! We are absolutely delighted to see you had the most wonderful stay and an amazing dining experience at Aven. It was a pleasure to accommodate you and we cannot wait to see you again!Warm regards,Steph
10/10 Excellent
Chris
16 févr. 2024
Chris
Séjour de 1 nuit en février 2024
Réponse de Stephanie le 18 févr. 2024
Hi Chris,Thanks for the 10 out of 10 score, we're delighted to see that you had a lovely stay. We do hope to welcome you back very soon.Warm regards,Steph
10/10 Excellent
Lee.
14 févr. 2024
Lee.
Séjour de 1 nuit en février 2024
Réponse de Steph le 18 févr. 2024
Hi Lee,Thanks for the 10 out of 10 score, we're delighted to see that you had a lovely stay. We do hope to welcome you back very soon.Warm regards,Steph
10/10 Excellent
Aurangzeb
14 févr. 2024
Aurangzeb
Séjour de 1 nuit en février 2024
Réponse de Steph le 18 févr. 2024
Hi Aurangzeb,Thanks for the 10 out of 10 score, we're delighted to see that you had a lovely stay. We do hope to welcome you back very soon.Warm regards,Steph
6/10 Satisfaisant
Julie
11 févr. 2024
Julie
Séjour de 1 nuit en février 2024
Réponse de Steph le 18 févr. 2024
Hi Julie,Thanks for leaving a score. Hope to see you again if you're next in PrestonWarm regards,Steph
10/10 Excellent
Rayyan
10 févr. 2024
Rayyan
Séjour de 1 nuit en février 2024
Réponse de Steph le 21 mars 2024
Hi Rayyan,Thanks for the 10 out of 10, glad to see you had a great stay. We hope to see you again soon.Warm regards,Steph
10/10 Excellent
pauline
Voyage en groupe
7 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
pauline
Séjour de 1 nuit en février 2024
Réponse de Ken le 8 févr. 2024
Thank you for taking the time to leave some feedback following your recent stay, and thankyou for you're 5 out of 5 review. Our team work incredibly hard to ensure excellent service and apartments for our dedicated guests. So we are pleased to see this was the case for yourself. Hopefully we can welcome you back very very soon!Warm regards,Ken
10/10 Excellent
Toby
Voyage d’affaires
7 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
A bit different but best I have found in Preston
Toby
Séjour de 1 nuit en février 2024
Réponse de Ken le 8 févr. 2024
Good morning, Toby.Thank you for taking the time to leave some feedback following your recent stay. Our team work incredibly hard to ensure excellent service and apartments for our dedicated guests. We are sorry to hear that you found the internet was slow, upon your next return if you get in touch we can issue you with another faster internet connection. Hopefully we can welcome you back very very soon!Warm regards,Ken
2/10 Horrible
Stewart
1 févr. 2024
Stewart
Séjour de 1 nuit en janvier 2024
Réponse de Steph le 3 févr. 2024
Hi Stewart,If you would like to discuss your stay with us, please get in touch with us directly.Warm regards,Steph
10/10 Excellent
Byron
13 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Byron
Séjour de 1 nuit en janvier 2024
Réponse de Steph le 14 janv. 2024
Hi Byron,Thank you for your 10 out of 10 score! I'm glad we managed to provide a perfect stay during your time in Preston. Hope to see you again very soon.Warm regards,Steph
10/10 Excellent
Timothy
7 janv. 2024
Les points forts : Équipements
Timothy
Séjour de 1 nuit en janvier 2024
Réponse de Steph le 14 janv. 2024
Hi Timothy,Thank you for taking the time to leave some feedback. We're absolutely elated to see that you had a perfect stay, it's always great hearing positive feedback. We can't wait to welcome you back for another perfect stay.Warm regards,Steph
10/10 Excellent
Voyageur vérifié
31 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Steph le 2 janv. 2024
Hi Anon,Thank you for taking the time to leave us a review, it's much appreciated. We're delighted to see you had the most perfect stay and found us easy to use, we love hearing positive guest feedback. It was a pleasure to have you stay with us and we hope to welcome you back for another fantastic stay.Warm regards,Steph
10/10 Excellent
Imaan
Voyage en famille
25 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect 10/10
Imaan
Séjour de 1 nuit en décembre 2023
Réponse de Steph le 28 déc. 2023
Hi Imaan,Thank you so much for your wonderful review, it's very much appreciated. We're absolutely delighted to see that you had the most perfect stay with us and it's great that we exceeded your expectations also. The Lodge apartment is a favourite amongst our guests and most perfect for families so we are glad you loved the room. It was a pleasure accommodating you and we cannot wait to welcome you and your family back.Warm regards,Steph
10/10 Excellent
Nikki
16 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One night stay.
Nikki
Séjour de 1 nuit en décembre 2023
Réponse de Steph le 18 déc. 2023
Hello Nikki,Thank you for taking the time to leave a review, it's much appreciated. I am delighted to see you had a comfortable and pleasant stay. If you're not a fan of the stairs do let us know next time and we can advise on a better suited room. But it was a pleasure accommodating you and we hope to welcome you back again for another fantastic stay.Warm regards,Steph
10/10 Excellent
Leo
15 déc. 2023
Leo
Séjour de 1 nuit en décembre 2023
Réponse de Steph le 18 déc. 2023
Hi Leo,Thank you for the 10 out of 10 score. It was a pleasure accommodating you and we hope to welcome you back for another perfect stay.Warm regards,Steph
10/10 Excellent
Mariusz
11 déc. 2023
Mariusz
Séjour de 1 nuit en décembre 2023
Réponse de Steph le 2 janv. 2024
Hi Mariusz,Thanks for leaving a score, it's great to see you had a perfect stay. Hope to welcome you back again.Warm regards,Steph
10/10 Excellent
Naomi
26 nov. 2023
Naomi
Séjour de 2 nuits en novembre 2023
Réponse de Steph le 18 déc. 2023
Hi Naomi,Thank you for your 5 out of 5 score, it's great to see you had a lovely stay. We do hope to see you again.Warm regards,Steph
10/10 Excellent
Hayley
Voyage en groupe
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hayley
Réponse de Joe le 28 nov. 2023
Thank you very much for your kind words and we pride ourselves on guest experiences such as yours.
8/10 Bien
Margaret
Voyage en famille
14 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely room.Everything spotless.Nice comfy bed.
Margaret
Séjour de 5 nuits en novembre 2023
Réponse de Steph le 15 nov. 2023
Hi Margaret,Thank you for taking the time to leave some feedback as this it's incredibly valuable to us. But I am pleased to see that you had a comfortable stay and you liked the apartment. It was a pleasure accommodating you and we hope to welcome you back very soon.Warm regards,Steph
8/10 Bien
Antti
31 oct. 2023
Antti
Séjour de 1 nuit en octobre 2023
Réponse de Steph le 2 nov. 2023
Hi Antti,Thank you for leaving a score after your stay, it's great to see that you had a good stay. We hope to welcome you back very soon.Warm regards,Steph
8/10 Bien
George
30 oct. 2023
George
Séjour de 1 nuit en octobre 2023
Réponse de Steph le 20 nov. 2023
Hi George, Thank you for choosing to stay with us, I am pleased to see that you had a lovely stay. Hope to see you again soon.Warm regards,Steph
10/10 Excellent
Clare
Voyage en couple
29 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clare
Séjour de 1 nuit en octobre 2023
Réponse de Steph le 30 oct. 2023
Hi Clare,Thank you for leaving your review after your stay. I am thrilled to see that you had the most amazing stay with us, it was a absolute pleasure accommodating you and we can't to welcome you back!Warm regards,Steph
8/10 Bien
Ant
25 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location, great room, would stay again
Ant
Séjour de 4 nuits en octobre 2023
Réponse de Steph le 30 oct. 2023
Hi Ant,Thank you for taking the time to leave some feedback following your recent stay, it's much appreciated. I am delighted to hear that you had a lovely stay with us in our Chic apartment. We do have other apartments available on the higher floors which have windows that open more, so if you prefer this do let us know next time. We hope to welcome you back again if you're ever in Preston again.Warm regards,Steph
10/10 Excellent
Elaine
29 sept. 2023
Elaine
Séjour de 1 nuit en septembre 2023
Réponse de Joe le 30 sept. 2023
Thank you very much for your kind review.Kind regards,Joe
10/10 Excellent
Kimberley
24 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kimberley
Séjour de 2 nuits en septembre 2023
Réponse de Steph le 25 sept. 2023
Hi Kimberley,Thank you so much for this fantastic review, your feedback is incredibly important to us. We're so pleased to hear that you had a comfortable stay and that you liked our accommodation. It was a pleasure to have you stay with us and we do hope to welcome you back for another fantastic stay.Warm regards,Steph
10/10 Excellent
Imari
23 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Imari
Séjour de 1 nuit en septembre 2023
Réponse de Stephanie le 25 sept. 2023
Hi Imari,Thank you for leaving your valuable feedback, it is much appreciated. I am delighted that you loved our Lodge apartment and had a lovely stay. Hopefully we can welcome you back very soon for another great stay.Warm regards,Steph
8/10 Bien
Fadzai Grace
Voyage en groupe, Voyage d’affaires
18 sept. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Fadzai Grace
Séjour de 1 nuit en septembre 2023
Réponse de Lauren-Sarah le 19 sept. 2023
Hi Fadzai,Thank you for taking the time to leave us feedback, it is very much appreciated.I have checked the CCTV for this day and there were no reports of disruptions as the hotel was quite empty on that particular day so I am unsure where this noise was coming from and can only apologise. We are contactable 24 hours a day should you need our assistance however I cannot see from our records that anyone contacted us during your stay for assistance.Warm regards,Lauren-Sarah
6/10 Satisfaisant
Martin
Voyage en couple
18 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martin
Séjour de 2 nuits en septembre 2023
Réponse de Steph le 19 sept. 2023
Hi Martin,Thank you for taking the time to leave us feedback it is very much appreciated. We received a noise complaint from the opposite end of the corridor in regards to your room, we knocked on the door and as the door was open we pushed the open apartment door and asked if someone had already spoken to you in regards to the noise complaint and politely asked to you to turn the TV down. We do not tolerate any guests swearing at staff or using aggressive behaviour in any circumstances and unfortunately this is what we were met with on this occasion following the complaint from other guests. Warm regards,Stephanie
10/10 Excellent
Marisa
Voyage d’affaires
18 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great comfortable little place
Marisa
Séjour de 1 nuit en septembre 2023
Réponse de Steph le 2 nov. 2023
Hi Marisa,Thank you for taking the time to leave a in depth review, it's much appreciated. I am delighted to see that you had a lovely stay and found our contactless check in/out easy, we like to ensure a quick arrival. It's great to read your feedback and that fact that we accommodated you well. We can't wait to welcome you back for another fantastic stay.Warm regards,Steph
10/10 Excellent
Kathleen
Voyage en couple
11 sept. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Kathleen
Séjour de 1 nuit en septembre 2023
Réponse de Steph le 19 sept. 2023
Thank you for taking the time to leave us feedback, this is very much appreciated.Warm regards,Stephanie
6/10 Satisfaisant
Voyageur vérifié
10 sept. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Voyageur vérifié
Séjour de 2 nuits en septembre 2023
Réponse de Steph le 19 sept. 2023
Thank you for taking the time to leave us feedback, this is very much appreciated.Warm regards,Stephanie
10/10 Excellent
Emily
6 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emily
Séjour de 1 nuit en septembre 2023
Réponse de Ken le 7 sept. 2023
Thank you Emily,It was our pleasure to have you stay with us, also thank you for your kind review of our hotel, we take great care making note of our reviews it makes it easier for us to see the things we are doing right for our guests.We hope to see you again very soon.Ken
10/10 Excellent
Dongxuan
2 sept. 2023
Dongxuan
Séjour de 1 nuit en septembre 2023
Réponse de Steph le 22 sept. 2023
Hi Dongxuan,Thank you for your feedback, it's appreciated. We're glad you had a lovely stay and we hope to welcome you back very soon.Warm regards,Steph
8/10 Bien
Andy
1 sept. 2023
Andy
Séjour de 1 nuit en août 2023
Réponse de Steph le 3 sept. 2023
Hi Andy,Thank you for leaving a review, it is much apppreciated! We're glad to see you had a lovely stay and hope to see you again.Warm regards,Steph
10/10 Excellent
Judith
Voyage en famille
11 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Judith
Séjour de 1 nuit en août 2023
Réponse de Steph le 29 août 2023
Hi Judith,Thank you for taking the time to leave a review. I am pleased to see that you had a lovely stay. It was a pleasure accommodating you and we do hope to welcome you back for another great stay.Warm regards,Steph
10/10 Excellent
Maulbrey
9 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maulbrey
Séjour de 1 nuit en août 2023
Réponse de Steph le 29 août 2023
Hi Maulbrey,Thank you for your feedback following your recent stay. We're thrilled to see that you had a perfect time while with us and cannot wait to welcome you back.Warm regards,Steph
6/10 Satisfaisant
David
31 juil. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
David
Séjour de 1 nuit en juillet 2023
Réponse de Steph le 29 août 2023
Hello David,Thank you for taking the time to leave some feedback following your recent stay. Sorry to hear of the issues you found, we will follow this up with our housekeeping team. If you do decide to stay in the future and have specific requirements, do let us know and we'll be more than happy to advise.Warm regards,Steph
10/10 Excellent
callum
27 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
callum
Séjour de 1 nuit en juillet 2023
Réponse de Steph le 28 juil. 2023
Hi Callum,Thank you for taking the time to leave a review, it's much appreciated! I'm glad you had a enjoyable stay with us and found the self check in process easy. It was a pleasure accommodating you and we can't wait to welcome you back soon.Warm regards,Steph
10/10 Excellent
David
Voyage en couple
23 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en juillet 2023
Réponse de Steph le 27 juil. 2023
Hi David,Thank you for taking the time to leave a review, I am pleased to read that you had a comfortable stay with us. It was a pleasure accommodating you and we hope to welcome you back soon.Warm regards,Steph
10/10 Excellent
Nicholas
5 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicholas
Séjour de 1 nuit en juillet 2023
Réponse de Steph le 17 juil. 2023
Hello Nicholas.Thank you for leaving a review, I am delighted that you had a fantastic stay. It was a pleasure accommodating you and we hope to welcome you back soon.Warm regards,Steph
10/10 Excellent
VG
4 juil. 2023
VG
Séjour de 1 nuit en juillet 2023
Réponse de Steph le 17 juil. 2023
Hi VG,Thank you for leaving a review, I am delighted that you had a fantastic stay. It was a pleasure accommodating you and we hope to welcome you back soon.Warm regards,Steph