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Avis sur The Radnorshire Arms Hotel

3 out of 5
The Radnorshire Arms Hotel
High St, Presteigne, Wales

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 55 avis sur 81." "
Note des voyageurs de 8 (Bien), d’après 17 avis sur 81." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 81." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 81." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 81." "

9,4/10

Propreté

9,4/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Julia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff Louise and Martin particularly were beyond hospitable. The truly understand the meaning of hospitality.
Séjour de 1 nuit en mai 2024

8/10 Bien

caroline

Les points forts : Propreté et équipements
Unable to get wi fi although staff did try their best to assist
Séjour de 2 nuits en mai 2024

8/10 Bien

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoyed our stay at The Radnorshire Arms. Staff were friendly and effective, service was good, food was good, ambience of communal areas was good. It was also good value for money.
Séjour de 2 nuits en mai 2024
Réponse de Martin le 15 mai 2024
Thankyou

10/10 Excellent

Vikki

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
An historic interesting building with a number of rooms. . Ample parking and z large garden with covered area.
Séjour de 1 nuit en avril 2024
Réponse de Louise le 11 mai 2024
Thank you very much for taking the time to share your recent experience with us. I am glad to see that you have enjoyed your stay with us.

10/10 Excellent

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our welcome and care throughout our stay was exceptional. Both front of house and bar staff were keen to make us feel relaxed and to make the most of our experience. It is a fascinating building in a wonderful location.
Séjour de 1 nuit en avril 2024
Réponse de Louise le 11 mai 2024
Thank you for your kind words in relation with your recent stay here with us. I am delighted to see that you have had a good time whilst you were in our care. We hope to welcome you back soon

10/10 Excellent

Helen

Voyage en couple
Room was spacious and comfortable, staff were very friendly and helpful. We ate at the restaurant both nights and couldn’t fault the service or the food. We would definitely stay again.
Séjour de 2 nuits en février 2024
Réponse de Louise le 2 mars 2024
Thank you very much for your feedback

10/10 Excellent

Phil

Séjour de 1 nuit en février 2024
Réponse de Jack le 1 mars 2024
Thank you for the feedback

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoyable stay
A lovely hotel full of character and excellent food, particularly the dinner menu in the evening. Staff were friendly and attentive. Continental breakfast was great, although a cooked option would top it off. The only very slight criticism would be the very early alarm call from a cockerel next door.
Séjour de 3 nuits en février 2024
Réponse de Jack le 18 févr. 2024
Thank you for all of your wonderful feedback.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en février 2024
Réponse de Louise le 8 févr. 2024
Many Thanks !

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Disappointing
Disappointing! I rarely review a property as I stay at more than 100 hotels a year but this one was well below any standards. Most properties of this standard show carefully staged photos of the odd antique, a bunch of flowers, a well presented meal but not here. The photos on the Hotels.com listing give a realistic impression. Drab and uninviting. The property was built in the 1600's but it's like stepping back into the 80's. The first thing that hits you on arrival is the bouquet of stale beer throughout the ground floor. Rooms are quaint but the mattress, pillows and headboard smell antique too. Bathrooms are overcrowded with lukewarm water. Restaurant is uninspired verging on terrible with a menu which probably hasn't changed for 20 years. If you have no other accommodation choice it's bearable but otherwise, I would look elsewhere.
Séjour de 1 nuit en novembre 2023
Réponse de Louise le 2 déc. 2023
Many thanks for sharing your thoughts with us

10/10 Excellent

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We found all the staff very friendly and helpful, and our room was very comfortable. There is an excellent choice of food for dinner in the evening, breakfast was first class, and the lunchtime menu was very good. All in all, a lovely stay. We will be returning again in the future.
Séjour de 1 nuit en octobre 2023
Réponse de Martin le 31 oct. 2023
Thankyou

10/10 Excellent

Jane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top marks±
A lovely short stay at this wonderful old building. The staff are a great team and know how to treat their customers, be it at reception or in the dining-room. Top marks!
Séjour de 1 nuit en septembre 2023
Réponse de Louise le 4 oct. 2023
Thank You very much!

10/10 Excellent

Kathryn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Delightful stay
Séjour de 2 nuits en octobre 2023
Réponse de Louise le 4 oct. 2023
Many Thanks

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Martin le 25 sept. 2023
Thank you

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing!
Amazing place! Everything was perfect and I would highly recommend. Friendly staff, great food, very clean, the hotel has a lot of history and is an amazing building.
Séjour de 1 nuit en septembre 2023
Réponse de Louise le 12 sept. 2023
Thank you so much for your comments. It is greatly appreciated!

10/10 Excellent

Carolyn

Séjour de 2 nuits en septembre 2023
Réponse de Martin le 10 sept. 2023
Thank You

6/10 Satisfaisant

Nigel

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were excellent
Séjour de 1 nuit en août 2023
Réponse de Martin le 10 sept. 2023
Thank You

10/10 Excellent

Julia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly hotel superb bathroom. No TV reception. Food good and very reasonable.
Séjour de 2 nuits en août 2023
Réponse de Martin le 10 sept. 2023
Thank you

10/10 Excellent

Darran

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Radnorshire inn
Very good, staff were attentive and resolved any queries quickly.
Séjour de 1 nuit en août 2023
Réponse de Martin le 29 août 2023
Thank you

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Ok.
Ok, good and bad. Very comfortable bed and room but bathroom floor wasn't too clean. No slip mat in bath if you wanted a shower and bath took ages to run. It says breakfast included but bear in mind it's a continental /buffet style which isn't my thing. Overall it wasn't bad but I wasn't happy at having to show id just because I paid cash.
Séjour de 1 nuit en août 2023
Réponse de Martin le 14 août 2023
Thank you for your feedback

10/10 Excellent

Jacqueline

Séjour de 2 nuits en août 2023
Réponse de Louise le 8 août 2023
Many Thanks

10/10 Excellent

KIERON

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely grade 2 listed building with atmospheric oak paneling. Welcoming staff, great food,we will definitely return.
Séjour de 2 nuits en août 2023
Réponse de Louise le 8 août 2023
Many Thanks

8/10 Bien

Andrew

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Historic hotel
Excellent place to stay. Amazing historic building, friendly staff and manager, good bar. Old fashioned in a good way.
Séjour de 2 nuits en juillet 2023
Réponse de Louise le 8 août 2023
Many Thanks

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent value for money!
Beautiful old building with spacious, comfortable room. There are no lifts to upper floors, but that is understandable given the age of the building. Continental breakfast was very good. Dinner menu was good and service friendly and efficient. I recommend the carvery, which was served on Wednesday evening. All in all, we found this hotel to be excellent value for money. We would definitely go again.
Séjour de 2 nuits en juillet 2023
Réponse de Louise le 30 juil. 2023
Many Thanks

10/10 Excellent

Caroline

Séjour de 1 nuit en juillet 2023
Réponse de Louise le 30 juil. 2023
Many Thanks

10/10 Excellent

Nick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very pleasant staff
Séjour de 2 nuits en juillet 2023
Réponse de Martin le 26 juil. 2023
thank you

10/10 Excellent

Colin

Séjour de 1 nuit en juillet 2023
Réponse de Martin le 19 juil. 2023
Many Thanks

10/10 Excellent

Susan

Séjour de 1 nuit en juillet 2023
Réponse de Louise le 12 juil. 2023
Thank you very much

8/10 Bien

Tony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Happy chappy
Pleasant stay all round
Séjour de 3 nuits en juin 2023
Réponse de Martin le 26 juin 2023
Thank you

8/10 Bien

Trevor

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A good base to explore central Wales from
A group of 4 of us stayed 2 nights while exploring mid Wales by motorbike. Good having off road parking, a good continental style buffet breakfast. The rooms were excellent and the whole place has character as you'd expect from a building with so much history behind it. Most of the staff were very friendly and helpful. However, having been out on our bikes since 9am, we arrived back to the hotel at 5.20pm and checked if the bar was still open (it was publicised as being open until 6pm) to which we were told that it was now closed but it could be opened up and he would serve us as we were hotel guests but we only had 5 minutes. On saying we'd be back down after a shower, we were once again told 'you have 5 minutes'!!! So we went across the road to the Royal Oak pub where we were made to feel very welcome by the landlady and her staff, had an excellent meal there and gave them quite a bit of business between the four of us. Clearly not all members of staff at the hotel where we stayed have yet done the Customer Service module. Overall though a very enjoyable stay and we would return again (but go to the pub across the road to eat and drink in the evenings).
Séjour de 2 nuits en juin 2023
Réponse de Martin le 15 juin 2023
Thank you for your feedback

2/10 Horrible

Kathryn

Séjour de 1 nuit en mai 2023
Réponse de Martin le 9 juin 2023
Thank you

2/10 Horrible

ANDREA

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Extortionate.
Having paid £130 for a room on a Sunday evening, we were very disappointed to receive an email stating the bar and restaurant closed at 6pm, therefore we would have to go off the premises to have dinner. The room was non refundable. The manager did offer to let us cancel but having booked through Expedia it was still non refundable. We also had family in the same situation in another room . The rooms are adequate and well equipped but the bed mattresses dreadfully uncomfortable and in both rooms squeaked and groaned with every movement…hence a terrible nights sleep. Most hosteleries that do not have facilities open reduce their price on those nights. With a disabled, 88 year old husband there is no way I would have booked, knowing we could not eat or drink on the premises . I think the charge of £130 was extortionate. The area from the chalets to the main building is a tip . It would only take a short time to clear the discarded furniture and general rubbish. For information… only continental breakfast of processed meats and one processed cheese are available. No rolls or bread, just toast.
Séjour de 1 nuit en mai 2023
Réponse de Martin le 3 juin 2023
The message was sent 8 day prior to arrival so you could have canceled free of charge. I did speak to you on the phone but you was adamant you was coming as this was booked with Tescos vouchers. The breakfast consists of meats, cheeses, fruit salad, yogurts, pastries, cereals, fruit juice, toast, coffee, tea, and fresh fruit

10/10 Excellent

michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Martin le 25 mai 2023
Many thanks

10/10 Excellent

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Well worth a visit
Lovely hotel with stunning beer garden and extremely helpful and friendly staff.
Séjour de 1 nuit en mai 2023
Réponse de Martin le 23 mai 2023
Thank You

10/10 Excellent

Colin

Séjour de 3 nuits en avril 2023
Réponse de Martin le 23 mai 2023
Thank You

10/10 Excellent

Russell

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything about our stay was perfect. Lovely and clean, attentive staff who couldn't do enough to make our stay the best it could be. Dinner was awesome and very reasonable in price - we shall definitely return
Séjour de 3 nuits en mai 2023
Réponse de Martin le 17 mai 2023
Thank you for your review

10/10 Excellent

Rhian

Séjour de 2 nuits en avril 2023
Réponse de Martin le 6 mai 2023
Thankyou

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A Welcome and Enjoyable Break
We were made to feel welcome from the moment we stepped through the door. All the staff were friendly and continually asking if we needed anything. Martin, Marcus and Sasha especially deserve a mention as they went above and beyond in their efforts to make us comfortable and ensure that we enjoyed our time at the Radnorshire. Its a historic Grade ll Listed building of about almost 500 years and which is full of character and charm. Our room had original panelling and there is a huge Guest Lounge that is of similar setting, despite the dark panels on the walls the rooms are sunny and inviting. Our meal was excellent and the portions huge. My gammon was very tender not at all like the ones you get in chain restaurants. Our waitress Sasha was very polite and helpful ensuring that we had everything that we needed to enjoy our meal. Marcus the barman, came to our table in the dining room to ask my preferences so that he could make me a special cocktail which tasted wonderful. Lovely big gardens and an under dining area plus a childrens play area. Very quiet and a pleasant place to stay which we hope to visit again. Some people mentioned that it was only a continental breakfast but there was plenty to eat and we had a cooked meal at the Coffee House in Presteigne just up the road which did All Day Breakfast for just over £7.00 Its a great place to relax and enjoy a slower pace with plenty of country walks near by.
Séjour de 2 nuits en avril 2023
Réponse de Martin le 4 mai 2023
Thankyou

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The building has a incredible history. The staff are very welcoming and helpful.
Séjour de 2 nuits en avril 2023
Réponse de Martin le 6 mai 2023
Many Thanks

10/10 Excellent

hugh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2023
Réponse de Martin le 10 avr. 2023
Many Thanks

4/10 Médiocre

Joanne

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Stayed while visiting family. Checked out early as we couldn’t bare to stay any longer. Unfortunately the hotel needs some modernising and updating in parts. Seems to be catering more for locals than visitors/tourists. The place smells of cigarette smoke and cooking fat as soon as you enter the door. Room was clean, but even though the heating was on in our room the air was still cold. Curtains were hanging off the curtain rings with many not attached and were thin pale fabric letting so much light in. Water mark stains on the ceiling. Was looking forward to a cooked breakfast in the morning only to be told they no longer did one and nothing else available locally. Only continental, but never mentioned. Car park is exposed and no CCTV. Wouldn’t recommend or return unless changes. Such a shame as an historic and beautiful building with potential.
Réponse de Martin le 16 mars 2023
I'm so sorry you have had a bad experience I have tried to contact you about the problems you hadKind Regards Martin

10/10 Excellent

Kevin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and helpful manager.
Séjour de 1 nuit en février 2023
Réponse de Martin le 22 févr. 2023
You are most kind thank you

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overnight stay at the Radnorshire arms.
An extremely old building from the 1600's. We ate in the snug as the huge dining room was shut as would be difficult to heat. The food was average for dinner and my husband's expresso was cold. The staff were attentive throughout our stay. Bed comfortable and the room was huge with oak panelled walls. Bathroom snug as bath fitted into a small space. Very clean. Only one hand towel. There was a guest lounge on the first floor which we used and was comfortable. In the morning the breakfast was continental with good coffee. Toast made to order and cold meats/cheese. Various cereals and fruit plus yogurt. The dining room had been opened for breakfast. Check out 10 30am which was good not to rush.
Séjour de 1 nuit en janvier 2023
Réponse de Martin le 2 févr. 2023
Thank you for your revue

10/10 Excellent

Rhys

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5* Stay
A wonderful stay. Relaxed and informal atmosphere. Lovely clean and spacious room. Had a great evening meal at the cosy bar. Breakfast from 7am was very useful before an early working day. Continental breakfast was excellent with plenty of choice. Staff were all very helpful and welcoming. Would return if inthe area in the future. Diolch yn fawr
Séjour de 1 nuit en janvier 2023
Réponse de Martin le 1 févr. 2023
Many thanks

10/10 Excellent

Leanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2022
Réponse de Martin le 28 sept. 2022
Thank You

8/10 Bien

Kara

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Great base for an overnight stay
Fabulous location. We loved the town of Presteigne. Very comfortable room. Enjoyed using the whirlpool bath! Continental breakfast was a little disappointing though. We would have liked some rolls or croissants and natural yoghurt as well as fruit yoghurt.Owner was very friendly.
Séjour de 1 nuit en septembre 2022
Réponse de Martin le 26 sept. 2022
Thank you

10/10 Excellent

Allan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2022
Réponse de Martin le 26 sept. 2022
Thank You

10/10 Excellent

Susan

Séjour de 2 nuits en août 2022
Réponse de martin le 27 août 2022
Thank you

10/10 Excellent

ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful traditional inn.
Gorgeous old place, and just a lovely place to be. As with most old properties, arrangement of corridors and rooms is a bit haphazard, but small price to pay. Manager went over and above to make our stay as good as it could be. Fabulous old bar with lovely Wen beer.
Séjour de 2 nuits en août 2022
Réponse de martin le 15 août 2022
Thank you for your review

8/10 Bien

Andrew, Coalville

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Comfortable room, pleasant warm hotel. Bit of an olde worlde feel to it - pleasant staff, good service, nice surroundings, beautiful parts of the world - the place is a few hundred metres inside Wales. They only do a 'continental' breakfast, but it's a nice variety of things, good coffee, fresh fruit salad, good service.
Séjour de 1 nuit en août 2022
Réponse de martin le 7 août 2022
Thank you