Avis sur Holiday Inn Poughkeepsie, an IHG Hotel
Holiday Inn Poughkeepsie, an IHG Hotel
2170 South Rd, Poughkeepsie, NY
Avis
8,0
Très bien
8,2/10
Propreté
8,4/10
Personnel et service
8,0/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants, Voyage en famille
18 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Manager le 19 août 2023
Hello Antoine,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
2/10 Horrible
Julie
24 juil. 2023
Julie
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 26 juil. 2023
Hi Julie,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
10/10 Excellent
Gerard
Voyage en famille
11 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gerard
Séjour de 2 nuits en juillet 2022
Réponse de Manager le 14 juil. 2022
Hello Gerard,
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Your voice is very valuable to us and we hope you will return on your next travels.
8/10 Bien
Janette
Voyage en famille, Voyage en groupe
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janette
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Hi Janette,We're delighted to hear that your check-in experience was seamless and that you found our hotel to be nice and clean. Ensuring a smooth check-in process and maintaining cleanliness are top priorities for us, so it's rewarding to know that we met your expectations in these areas. Our team works diligently to provide a comfortable and welcoming environment for all our guests, and we appreciate your acknowledgment of their efforts. Should you choose to stay with us again, we'll strive to make your experience even more enjoyable.
10/10 Excellent
Esron
Voyage en couple
28 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Esron
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Hi Esron,We appreciate your feedback regarding the cleanliness of our hotel. Maintaining pristine standards is one of our top priorities, and we're delighted that our efforts have met your expectations. Our dedicated housekeeping team works tirelessly to ensure every corner is immaculate for our guests' comfort and satisfaction. Rest assured, we'll continue to uphold these high standards to provide an exceptional experience for all our valued guests.
8/10 Bien
Shawn
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shawn
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 28 avr. 2024
Hi Shawn,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
8/10 Bien
Peace
Voyage en famille avec de jeunes enfants
25 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Peace
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 25 avr. 2024
Hi Peace!It was so nice to read your wonderful report! That's great to hear that you had great customer service during your stay with us. Our staff works hard to make sure that every guest feels welcome and cared for from the moment they walk in the door. It makes me happy to hear that our staff's friendliness made your stay nice. We care a lot about making a calm environment, so we're glad you found our place to be calm. Thank you so much for your review. We can't wait to see you again for another great stay!
10/10 Excellent
Silvia
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Silvia
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 24 avr. 2024
Hi Silvia,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about our comfortable accommodations, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
10/10 Excellent
Miriam
21 avr. 2024
Miriam
Séjour de 1 nuit en avril 2024
8/10 Bien
Kristen
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristen
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 15 avr. 2024
Hi Kristen,We appreciate your feedback and are glad to hear that you found the room spacious and well-appointed, despite the compact bathrooms. Your observation regarding the bathroom counter and shelf space is duly noted, and we will explore options for improvement in this area. Regarding the distance from the colleges, we apologize for any discrepancy and will ensure our site information is updated accordingly. We're pleased that overall you had a positive experience and hope to welcome you back soon.
8/10 Bien
Shan
5 avr. 2024
Les points forts : Propreté et personnel et service
Shan
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 6 avr. 2024
Hi Shan! Thank you for your feedback. We're glad to hear that you had a generally positive experience during your stay. However, we apologize for any inconvenience you experienced with controlling the water temperature. Ensuring our guests' comfort is important to us, and we will address this issue promptly to improve the experience for future guests. If there's anything else we can do to enhance your stay or if you have any further concerns, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience in the future.
10/10 Excellent
Tessa
Voyage en groupe
27 mars 2024
Tessa
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 27 mars 2024
Hi Tessa,We're delighted to hear that you found our hotel clean, friendly, and affordable. Our team takes great pride in maintaining high standards of cleanliness and providing exceptional service to all our guests. It's wonderful to know that you enjoyed the comfort of our rooms and found the location convenient for your needs, including the proximity to the Culinary Institute of America. We appreciate your positive feedback and look forward to welcoming you back on your next visit to the area.
4/10 Médiocre
Donna
Voyage en couple
10 mars 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Donna
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 12 mars 2024
Hi Donna,We apologize for any inconvenience you experienced during your stay. While we recently renovated our facilities to enhance guest comfort, we regret to hear that your expectations were not met. We continuously strive to maintain cleanliness standards, and we will address your concerns regarding the water temperature and odors to ensure a more pleasant experience for our guests in the future. Thank you for bringing these matters to our attention.
10/10 Excellent
Rommel
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rommel
Séjour de 2 nuits en février 2024
Réponse de General Manager le 3 mars 2024
Hi Rommel,We're thrilled to hear about your positive experience at Holiday Inn Hotel in the Poughkeepsie area! Our team takes pride in delivering exceptional customer service, and it's wonderful to hear that Ms. Linda from the restaurant exemplified this during your stay. We strive to maintain a friendly and approachable atmosphere for all our guests, and we're delighted to know that you're considering checking in with us again, possibly in July. Your recommendation means a lot to us, and we look forward to welcoming you back whenever your travels bring you to the area!
10/10 Excellent
Matthew
28 janv. 2024
Matthew
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 20 mars 2024
Hi Matthew,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
10/10 Excellent
Susan, Cary
26 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 27 janv. 2024
Hi Susan,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
10/10 Excellent
Joseph A
26 janv. 2024
Joseph A
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 20 mars 2024
Hi Joseph,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.
10/10 Excellent
Aaron
20 janv. 2024
Aaron
Réponse de General Manager le 20 janv. 2024
Hi Aaron,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
6/10 Satisfaisant
Izabela
7 janv. 2024
Izabela
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 9 janv. 2024
Hi Izabela,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.
8/10 Bien
Liz
2 janv. 2024
Liz
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 9 janv. 2024
Hi Liz,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
6/10 Satisfaisant
Jane, Warwick
Voyage en couple
27 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jane
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 28 déc. 2023
Hi Jane,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.
10/10 Excellent
JOHN
10 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JOHN
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Specialist le 11 déc. 2023
Hi John,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
8/10 Bien
Harry
9 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Harry
Réponse de General Manager le 13 févr. 2024
Hi Harry,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
10/10 Excellent
Melissa
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rooms
Melissa
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations Specialist le 6 déc. 2023
Hi Melissa,We appreciate your positive feedback on your overall stay with us. It's delightful to hear that you had a very good experience. Regarding the noise concern, we apologize for any inconvenience you may have experienced. We continuously strive to enhance the comfort of our guests, and your input will certainly be considered as we explore ways to improve soundproofing in our rooms. Thank you for bringing this to our attention.
10/10 Excellent
Olivia
30 nov. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Olivia
Séjour de 4 nuits en novembre 2023
Réponse de General Manager le 23 déc. 2023
Hi Olivia,We appreciate your positive feedback regarding our attentive staff's prompt response to your request for extra towels; it is our commitment to ensure that our guests' needs are met promptly and efficiently. However, we regret any inconvenience you experienced with the frequency of sheet changes. We constantly strive to enhance our services and appreciate your valuable input, which will be shared with our housekeeping team for further review and improvement. Your satisfaction is important to us, and we thank you for taking the time to share your thoughts.
8/10 Bien
Patricia
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 28 nov. 2023
Hi Patricia, We appreciate your feedback and are pleased to hear that you found the overall experience at our hotel to be positive. We apologize for any inconvenience you may have experienced during the check-in process, and we understand the importance of a swift and efficient arrival. Our team is constantly working to improve our services, and your comments will be taken into consideration for future enhancements. We value your patronage and hope to have the opportunity to welcome you back for an even more seamless stay in the future.
8/10 Bien
Nicole
24 nov. 2023
Nicole
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 16 déc. 2023
Hi Nicole! Thank you for your thoughtful 4 out of 5 rating. Your feedback is invaluable to us, and we appreciate your honest assessment. We're eager to know more about your stay. If there are specific aspects that you enjoyed or areas where you think we can enhance, please feel free to share more details. Your insights guide us in our ongoing efforts to provide an outstanding guest experience. We value your support and look forward to the opportunity to host you again for an even better experience in the future.
10/10 Excellent
Hiren
24 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hiren
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 27 nov. 2023
Hi Hiren,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
6/10 Satisfaisant
Thomas
22 nov. 2023
Les points forts : Propreté
Les points faibles : Personnel et service
Thomas
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Specialist le 24 nov. 2023
Hi Thomas,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.
8/10 Bien
RUTHIE
20 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
RUTHIE
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Specialist le 22 nov. 2023
Hi Ruthie,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
8/10 Bien
Justin
19 nov. 2023
Justin
Séjour de 2 nuits en novembre 2023
Réponse de Guest Relations Specialist le 10 déc. 2023
Hi Justin,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
10/10 Excellent
Gregory, Arlington
18 nov. 2023
Gregory
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 8 déc. 2023
Hi Gregory! Thank you sincerely for your perfect 5 out of 5 rating! We're absolutely delighted to hear that you had an outstanding experience during your stay with us! Your feedback is immensely appreciated, and we're thrilled to know that we met or even maybe exceeded your expectations. If there are specific aspects of your visit that stood out or if there's anything we can do to make your next stay even more enjoyable, please let us know. We appreciate your support and look forward to welcoming you back for another fantastic stay.
10/10 Excellent
gail
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
gail
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Specialist le 18 nov. 2023
Hi Gail,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
10/10 Excellent
James
2 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 3 nov. 2023
Hi James,We're delighted to hear that you had a positive experience during your stay at our hotel. We take great pride in providing our guests with a comfortable and enjoyable stay. Your satisfaction is a testament to our commitment to delivering a high standard of service, and we appreciate your kind words. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.
10/10 Excellent
Joyce
29 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joyce
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 31 oct. 2023
Hi Joyce,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
10/10 Excellent
Lucy
Voyage d’affaires, Voyage en couple
28 oct. 2023
Les points forts : Propreté, personnel et service, équipements
Lucy
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Specialist le 28 oct. 2023
Hi Lucy,We appreciate your positive feedback regarding our hotel's friendly staff. Our team takes great pride in delivering exceptional customer service, and we're pleased to hear that they made your stay enjoyable. We strive to maintain a welcoming and accommodating atmosphere for all our guests, and it's heartening to know that you experienced this during your visit. We hope to have the pleasure of hosting you again in the future and continue providing you with a pleasant stay.
6/10 Satisfaisant
Nora
Voyage en famille
24 oct. 2023
Les points forts : Propreté
Nora
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 26 oct. 2023
Hi Nora,Thank you for taking the time to share your feedback regarding your recent stay with us at our hotel. We genuinely appreciate your input, as it helps us continually improve our services and ensure a more pleasant experience for all of our guests. We are deeply sorry to hear about the issues you encountered during your stay. These are not the standards of service we strive to deliver. We will work diligently to address this issue and ensure our rooms are maintained at the highest standards of cleanliness. Your observations regarding the lack of bathroom outlets and the need for a cosmetic update have not gone unnoticed, and we will be discussing these matters with our maintenance and management teams. We are also pleased to hear that our staff was able to promptly address the issue of disruptive guests. Guest satisfaction is our top priority, and it's reassuring to know that our team was able to assist you during your stay. We hope that you will consider staying with us again, giving us the opportunity to provide you with a more positive experience.
6/10 Satisfaisant
Maura
Voyage en famille
23 oct. 2023
Les points forts : Personnel et service et confort de la chambre
Maura
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 24 oct. 2023
Hi Maura,Thank you for bringing this to our attention. Rest assured we will be looking into it and ensure it is addressed before the next guests arrives. Please visit us again as we continue to improve our services and amenities, we are positive that you will have a wonderful visit!
6/10 Satisfaisant
Coleman
22 oct. 2023
Coleman
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 24 oct. 2023
Hi Coleman,Thank you for choosing us for your accommodation needs. We look forward to welcoming you back and providing another wonderful stay!
2/10 Horrible
John
Voyage en famille
16 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 17 oct. 2023
Hi John,Thank you for bringing this to our attention. Please accept our apologies for the issue with your initial room key and for the disturbance in the neighboring room. We take these concerns very seriously and understand how unsettling it must have been for you. Your feedback has been shared with the relevant departments to ensure that we improve our service and address the issues you've raised. We want to assure you that this is not representative of the high standards we aim to uphold.We deeply regret that you left with such a negative impression, and we hope that you will reconsider giving us another chance to provide you with a much better experience in the future. We value your feedback, and it helps us grow and improve.
8/10 Bien
Robert
Voyage d’affaires
15 oct. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Back in the area.
Robert
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 16 oct. 2023
Hi Robert,Thank you for taking the time to share your positive feedback. We're thrilled that you had a memorable stay with us. Your compliments are greatly appreciated, and we can't wait to serve you again soon!
2/10 Horrible
Frank, Wilmington
Voyage en famille
15 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Frank
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 17 oct. 2023
Hi Frank,We sincerely appreciate your input and are committed to addressing the issues you encountered during your visit. This is certainly not the level of service we strive to deliver to our valued guests. We understand how these inconveniences can diminish the overall experience.We would like to assure you that we have taken your concerns seriously, and we are already taking measures to rectify the issues you raised. Our team is working diligently to eliminate any lingering odors from the room and ensure that our housekeeping staff pays meticulous attention to the provision of amenities, such as towels. We look forward to the opportunity of welcoming you back and providing you with an improved and delightful experience.
6/10 Satisfaisant
Nora
14 oct. 2023
Nora
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 4 nov. 2023
Hi Nora,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.
8/10 Bien
Stephanie
Voyage en famille
14 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 24 oct. 2023
Hi Stephanie,Your positive feedback and high rating are a testament to our commitment to excellence, and it encourages us to continue delivering exceptional service. We hope to see you again soon!
10/10 Excellent
Benjamin
10 oct. 2023
Benjamin
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Specialist le 31 oct. 2023
Hi Benjamin,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
2/10 Horrible
Brandi
8 oct. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Brandi
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 10 oct. 2023
Hi Brandi,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We genuinely appreciate your valuable input as it helps us to continually improve our services and facilities. Please accept our sincerest apologies for falling short of your expectations. Rest assured, we take these comments seriously and will take immediate action to address these issues to ensure they do not recur in the future. We regularly assess our rates to ensure they remain competitive in the area. We appreciate your feedback on this matter and will consider it as we make any necessary adjustments. Your comfort and satisfaction are of the utmost importance to us, and we hope that you will consider giving us another opportunity to provide you with a more enjoyable and memorable stay in the future!
4/10 Médiocre
David
Voyage en groupe
8 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Blah
David
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 10 oct. 2023
Hi David,Thank you for choosing to stay with us and for sharing your feedback about your recent visit. We appreciate your time and your honest comments as they allow us to continuously improve our services and amenities. We take great pride in maintaining a high standard of quality, and your feedback is invaluable in helping us identify areas where we can make improvements. Rest assured, we will review our pricing strategy and consider any necessary adjustments to ensure our rates align with our guests' expectations. Providing a delightful dining experience is important to us, and we will revisit our menu offerings and presentation to make improvements.We hope that your next stay with us will be a more memorable one!
8/10 Bien
Shamella
8 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shamella
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 9 oct. 2023
Hi Shamella,We appreciate your for choosing us and for your feedback. Rest assured we will continue improving our services and amenities, especially the parking to provide complete guest satisfaction. We hope to have you here with us again and have another wonderful time!
8/10 Bien
Nick
6 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nick
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 9 oct. 2023
Hi Nick,It was our pleasure to have you as our guest. We're delighted to know that you enjoyed your stay. Should you ever have any feedback or preferences to share, please don't hesitate to contact us. We're here to make your future stays even more enjoyable!
4/10 Médiocre
Allison
Voyage d’affaires
5 oct. 2023
Allison
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relation Management le 7 oct. 2023
Hi Allison,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your input as it helps us continually improve our guest experience. We understand the importance of guest safety and take this matter very seriously. Rest assured, we are actively reviewing our parking facilities and lighting to ensure a safer and more convenient experience for all our guests, particularly during nighttime arrivals. Your comfort and peace of mind are of utmost importance to us, and your feedback serves as a valuable reminder of areas where we can enhance our service. We are committed to making the necessary adjustments to improve your next stay with us. Thank you for choosing our hotel, and we look forward to serving you again!