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Avis sur Renaissance Portsmouth-Norfolk Waterfront Hotel

3.5 out of 5
Renaissance Portsmouth-Norfolk Waterfront Hotel
425 Water St, Portsmouth, VA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 559 avis sur 1011." "
Note des voyageurs de 8 (Bien), d’après 213 avis sur 1011." "
Note des voyageurs de 6 (Satisfaisant), d’après 109 avis sur 1011." "
Note des voyageurs de 4 (Médiocre), d’après 66 avis sur 1011." "
Note des voyageurs de 2 (Horrible), d’après 64 avis sur 1011." "

8,8/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Margaret

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The customer service at the hotel was excellent. The room was lovely and has a beautiful view of the river. They do have some construction going on around the hotel, but it wasn’t a problem. I would definitely stay here again!
Séjour de 2 nuits en mai 2024

4/10 Médiocre

WILLIAM

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
the parking and the construction was a headache
Séjour de 2 nuits en mai 2024

8/10 Bien

Chantey

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The fire pit and proximity to the Atlantic Pavilion
Séjour de 2 nuits en mai 2024

10/10 Excellent

Jacqueline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice hotel to stay.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Cathy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is under some renovations but it does not affect your stay. Absolutely beautiful views from our room. We took a water taxi from Portsmouth to Norfolk. Many restaurant options that are walkable. Room was clean and just great for our two-day stay. Would absolutely stay again. Felt safe and the hotel staff was friendly, helpful and very approachable!
Séjour de 2 nuits en mai 2024
Réponse de Director of Rooms le 27 mai 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Monica, Richmond

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location to stay for nearby concert venue.
Séjour de 1 nuit en mai 2024
Réponse de Director of Rooms le 27 mai 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

4/10 Médiocre

Ida

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Wow, we were so disappointed—the hotel was under construction and we understood that, however the stairs from the parking garage were dirty and some of the lights were out. The staff was nice, the room was nice, until you looked a little closer and the bathroom fixtures were old, and the nightstand electrical outlets didn’t work. Not sure if it was because it was a holiday weekend, but we felt like we amongst street walkers and pimps. We won’t be back.
Séjour de 1 nuit en mai 2024
Réponse de Director of Rooms le 27 mai 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay. I would like to sincerely apologize for the experience that you had during your stay with us.

10/10 Excellent

Tiara

My stay was great . Only issue I had was I had to wait an hour for my room but I was upgraded so my overall stay was a 9/10. Definitely will stay again.
Séjour de 1 nuit en mai 2024
Réponse de Director of Rooms le 27 mai 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Satisfaisant

Paula

Voyage en couple
Les points forts : Personnel et service
Property was nothing special. We booked there for the convenience of the ferry going to a festival we were attending. The ferry was closed for reasons unknown which made our stay rather cumbersome having to walk a mile or so to the venue . Other than that just an average stay.
Séjour de 3 nuits en mai 2024
Réponse de Director of Rooms le 22 mai 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

2/10 Horrible

Zenobia

Voyage en famille
I was not aware of the renovations taking place. Pool was closed. Sink in bathroom was stopped up. Television did not work.
Séjour de 1 nuit en mai 2024
Réponse de Director of Rooms le 22 mai 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay. I would like to sincerely apologize for the experience that you had during your recent stay with us.

4/10 Médiocre

Erica

Les points forts : Personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Director of Rooms le 14 mai 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

8/10 Bien

Nightsicarlem, Raleigh

Les points forts : Propreté
Séjour de 3 nuits en mai 2024
Réponse de Director of Rooms le 13 mai 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms was nice and clean Staff super friendly The breakfast area was awesome !!
Séjour de 1 nuit en avril 2024
Réponse de Director of Rooms le 1 mai 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Satisfaisant

megan

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property is under construction, no use of pool, gym is small for a large hotel, main area was dirty from construction. Hotel services were very limited. Surrounding town is still struggling with restaurant servers and crime issues. Was followed on my run by two guys in a car then they circled back to drive along me again- do not stay here alone as a female or go out alone ever. Stay on other side of water in Norfolk
Séjour de 1 nuit en avril 2024
Réponse de Director of Rooms le 23 avr. 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay. I would like to sincerely apologize for the experience that you had during your stay with us.

10/10 Excellent

Kevin

Voyage en famille
Les points forts : Propreté et équipements
Dominic, Mr. Preston(Bellsman) the front desk staff, security and restaurant hospitality were amazing 10/10 suggest everyone to stay here!
Séjour de 1 nuit en avril 2024
Réponse de Director of Rooms le 13 avr. 2024
Thank you for choosing to stay with and for providing feedback regarding your stay.

10/10 Excellent

Davonna

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly made me and my son feel welcome. When I first arrived an got to my room I didn't know how the shower work the front desk sent Terry the engineer and he showed me how it work. They were really nice and we enjoyed our stay
Séjour de 2 nuits en avril 2024
Réponse de Director of Rooms le 8 avr. 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

8/10 Bien

Yumeng

Séjour de 1 nuit en mars 2024
Réponse de Director of Rooms le 1 avr. 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

latoyia

Séjour de 2 nuits en mars 2024
Réponse de Director of Rooms le 23 avr. 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Angela, Havelock

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful hotel and in hotel dining was amazing! I had the chicken wings and my boyfriend loved his crab cakes!
Séjour de 1 nuit en mars 2024
Réponse de Director of Rooms le 22 mars 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Satisfaisant

Crissy

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The desk clerk at check in was very nonchalant, I didn’t feel welcomed at all. The room was average and hot even though we put the thermostat on 65. I didn’t realize they just opened the hotel in January I wish I would’ve known that.
Séjour de 2 nuits en mars 2024
Réponse de Director of Rooms le 14 mars 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay. I would like to sincerely apologize for the experience that you had during your stay with us.

4/10 Médiocre

Connie

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Roaches in the bathroom hair in the shower drain
Séjour de 1 nuit en mars 2024
Réponse de Director of Rooms le 10 mars 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay. I would like to sincerely apologize for any inconvenience that you experienced during your stay with us.

4/10 Médiocre

Maria

Voyage en famille
Les points forts : Personnel et service
Service is good, property need improvement
Séjour de 3 nuits en février 2024
Réponse de Director of Rooms le 21 févr. 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Frank

Voyage en couple
Les points forts : Propreté et personnel et service
The property was under renovations, and honestly I originally was unhappy, but the staff was so amazing. I have to say I would stay at this hotel anytime any day.
Séjour de 3 nuits en février 2024
Réponse de Director of Rooms le 20 févr. 2024
Thank you for choosing to stay with us and for providing feedback your stay.

10/10 Excellent

Maria, Chester

Les points forts : Équipements
The stay was good
Séjour de 1 nuit en février 2024
Réponse de Director of Rooms le 20 févr. 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Shakyra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Director of Rooms le 17 févr. 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

8/10 Bien

Anthony

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice
Nice hotel, clean quiet area. If you stay, get a room with a river view. Gorgeous!
Séjour de 1 nuit en février 2024
Réponse de Director of Rooms le 17 févr. 2024
Thank you for choosing to stay with and for providing feedback regarding your stay.

8/10 Bien

Debowanna

Voyage en famille
Les points forts : Propreté et personnel et service
The walk from the parking garage elevator to the Front Desk which was located in the back of the property.
Séjour de 1 nuit en février 2024
Réponse de Director of Rooms le 7 févr. 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

4/10 Médiocre

Kevin, Powhatan

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Under renovation-lobby and hotel entrance inconvenient. Would not have stayed if knew was under renovation.
Séjour de 1 nuit en janvier 2024
Réponse de Director of Rooms le 6 févr. 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay. I would like to sincerely apologize for the experience that you had during your time with us.

8/10 Bien

sonja

Voyage en famille, Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Director of Rooms le 6 févr. 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

8/10 Bien

Ronald

Séjour de 1 nuit en février 2024
Réponse de Director of Rooms le 22 mars 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Phillip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cons were construction in the hotel. Have to walk around the building outside. No cover if raining. Everything else is Pros.
Séjour de 1 nuit en janvier 2024
Réponse de Director of Rooms le 1 févr. 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Satisfaisant

Hope

Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Director of Rooms le 31 janv. 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Travis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Director of Rooms le 31 janv. 2024
Thank you for choosing to stay with us and for providing feedback regarding your recent stay.

10/10 Excellent

Calvin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overnight Family Stay with Children
Service was amazing. We were accommodated due to a light fixture not being in place. The restaurant was Chef’s Kiss. Loved the fish and chips for dinner and the breakfast buffet the following morning. Our waitress April displayed excellent service. The front door staffed noticed us on the elevator leaving out and provided us with a cart for our bags and offered to help us to our vehicle. The only downside was the pool area. The heated pool was not heated. The pool area was very different compared to other areas of the hotel. I’m hoping that it will be included into the new update that has started. Overall we would return.
Séjour de 1 nuit en janvier 2024
Réponse de Director of Rooms le 29 janv. 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay. We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Odessa

Séjour de 1 nuit en janvier 2024
Réponse de Director of Rooms le 29 janv. 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay. We are happy to hear that you enjoyed your stay with us.

6/10 Satisfaisant

KENNETH

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
being prepared
This stay was not as pleasurable than the previous visit do to construction at the entrance and having to walk around to the back of the hotel too en
Séjour de 1 nuit en janvier 2024
Réponse de Director of Rooms le 15 janv. 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay. I would like to sincerely apologize for the experience that you had during your stay with us due the renovations of the lobby entrance.

10/10 Excellent

Monica, Richmond

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Director of Rooms le 14 janv. 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Satisfaisant

Kenneth

Séjour de 6 nuits en janvier 2024
Réponse de Director of Rooms le 13 janv. 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Glen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Director of Rooms le 9 janv. 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

8/10 Bien

Sherri

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Director of Rooms le 31 janv. 2024
Thank you for choosing to stay with us and for providing feedback regarding your recent stay.

10/10 Excellent

Julia

Séjour de 1 nuit en décembre 2023
Réponse de Director of Rooms le 22 janv. 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Cassandra

Séjour de 1 nuit en décembre 2023
Réponse de Director of Rooms le 3 janv. 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Ayreona

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Director of Rooms le 28 déc. 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Satisfaisant

Tenniesha

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Director of Rooms le 28 déc. 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Joshua

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice property with great views of the river. The room was really upscale and modern!
Séjour de 1 nuit en décembre 2023
Réponse de Director of Rooms le 28 déc. 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

JON

Séjour de 2 nuits en décembre 2023
Réponse de Director of Rooms le 28 déc. 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

4/10 Médiocre

Brianna

Séjour de 1 nuit en décembre 2023
Réponse de Director of Rooms le 14 déc. 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Satisfaisant

Shadeed

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Séjour de 2 nuits en décembre 2023
Réponse de Director of Rooms le 11 déc. 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

La'Toya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful hotel. Anthony at the bar made me feel welcome and provided a great experience. I had the she crab soup and it was wonderful. The young man and young lady at the front desk took care of me and were friendly. The room is nice, had my name on the tv when I walked in. Thank you Renaissance, I will be back.
Séjour de 1 nuit en décembre 2023
Réponse de Director of Rooms le 11 déc. 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

CHARLES

Les points forts : Propreté et équipements
Amazing Hotel and great staff!!!
Séjour de 6 nuits en décembre 2023
Réponse de Director of Rooms le 11 déc. 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.