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Avis sur Motel 6 Portsmouth, VA

2 out of 5
Motel 6 Portsmouth, VA
1031 London Blvd, Portsmouth, VA

Avis

5,6
Note des voyageurs de 10 (Excellent), d’après 32 avis sur 144." "
Note des voyageurs de 8 (Bien), d’après 21 avis sur 144." "
Note des voyageurs de 6 (Satisfaisant), d’après 20 avis sur 144." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 144." "
Note des voyageurs de 2 (Horrible), d’après 51 avis sur 144." "

5,6/10

Propreté

6,8/10

Personnel et service

4,8/10

Équipements

5,4/10

Infrastructures et conditions de l’hébergement

5,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Martin

Séjour de 1 nuit en août 2023
Réponse de Manager le 16 août 2023
Hello Martin,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Horrible

Ezra, Edinburg

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would not recommend check in is at 3 was not able to check in to my room until 530 unsafe area including “residents” save your money and stay elsewhere
Séjour de 1 nuit en mai 2024
Réponse de Manager le 17 mai 2024
Hello Ezra, We are sorry to hear about your experience. Guest safety is our top priority, and we take all feedback seriously. We encourage you to contact our management team to discuss your concerns further. Thank you for sharing your feedback with us.

2/10 Horrible

Luz

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Smelly terrible.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 10 mai 2024
Hello Luz,We're sorry to hear about your experience and appreciate your feedback for further improvement. Feel free to contact our management team to discuss your stay in more detail.

2/10 Horrible

Anthony

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Manager le 10 mai 2024
Hello Anthony,We're sorry to hear that you didn't fully enjoy your stay. Please feel free to reach out to us to share any specific feedback you may have so we can address it accordingly. We hope to have the opportunity to welcome you back and provide a better experience.

10/10 Excellent

Barry, Portsmouth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I needed a place for a friend for a few days and it served the purpose.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 1 mai 2024
Hello Barry,We are delighted to hear that our hotel met your needs during your friend's stay. If you have any other friends or family visiting in the future, we hope you choose us again for their accommodation needs.

2/10 Horrible

Nichole

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Manager le 19 mars 2024
Hello Nichole,We value your experience and would like to hear more about your stay. Please reach out to us so we can address any concerns you may have. We strive to make every guest's stay exceptional.

2/10 Horrible

Darell

Séjour de 1 nuit en février 2024
Réponse de Manager le 6 févr. 2024
Hello Darell, We're sorry to hear that your recent stay didn't meet your expectations. Please reach out to us directly with any specific concerns or feedback you may have, so we can address them promptly and ensure a better experience for future visits.

2/10 Horrible

Yalaina

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bed bugs and Beyond
When we first arrived, we were given a room in which was occupied by another customer staying at the hotel. We were told that the people hadn’t cleaned the room, mind you the people stuff was still in there. After given the room beside it, we had problems with infestation the whole time, plus I am partially handicapped on my left side so wasn’t able to use the bathroom shower as it wasn’t accessible.
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Yalaina,Thank you for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. Our team strives to provide clean and comfortable accommodations for all of our guests. We appreciate your feedback regarding the room assignment and will share this with our management team for further review. We apologize for any issues with infestation you encountered and assure you that we take such matters seriously. We regret to hear about the bathroom accessibility issue and will take this into consideration for future improvements.

6/10 Satisfaisant

Rodney

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 9 janv. 2024
Hello Rodney,We appreciate you choosing our hotel for your stay. If there is anything specific you would like us to be aware of or address, please don't hesitate to reach out to us directly. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello Andrew,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are thrilled to hear that you had a great experience with us. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We hope to welcome you back again soon for another excellent stay!

2/10 Horrible

Nathanael

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Best Bed bugs in town
Worst experience ever in a hotel. Holes and cigarette burns in the pillows and blankets. I was attacked by bed bugs all over my neck face and hands.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 28 déc. 2023
Hello Nathanael, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Satisfaisant

A K

Voyage d’affaires
Les points faibles : Personnel et service
very poor customer service by Motel 6 & Hotels.com
I had a family illness emergency the day before my planned trip. I, and Hotels.com agents, tried contacting the hotel to request waiver of the cancellation fee (starting ~430p) , given the situation, to no avail. I tried calling repeatedly until 10a on the day of anticipated arrival; I, nor Hotels.com agent could never get a desk clerk. I ultimately forfeiting the 1st night's fee..... I'm very disappointed with the hotel and Hotels.com.....
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello A K, Thank you for bringing this to our attention. We understand that emergencies can be difficult, however, our cancellation policy does state that fees apply for cancellations made after a certain time. We apologize for the inconvenience you experienced in reaching our front desk. We strongly recommend contacting the hotel directly for any cancellation requests or changes to bookings. We value your feedback and will take it into consideration for future improvements.

2/10 Horrible

Milton

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Did not like anything !!!!!!!
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 30 nov. 2023
Hello Milton, We apologize for any dissatisfaction you experienced during your stay. We appreciate your feedback and will use it to improve the guest experience. Thank you for bringing this to our attention.

10/10 Excellent

Shauntia J

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 19 nov. 2023
Hello Shauntia J,Thank you for your positive review! We are delighted to hear that you had a great experience during your stay with us. We appreciate your kind words and look forward to welcoming you back in the future.

2/10 Horrible

Juan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 21 oct. 2023
Hello Juan,We apologize for any issues you may have experienced during your stay. Please contact our customer service line for further assistance with resolving your concerns.

2/10 Horrible

Tonda

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn't like anything about this motel. There were giant roaches, maggots on the bathroom floor and bed bugs so bad that we ended up in the ER where we were told by the Dr to get out immediately.
Séjour de 3 nuits en septembre 2023
Réponse de Manager le 7 oct. 2023
Hello Tonda,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

6/10 Satisfaisant

Alfreda

Séjour de 1 nuit en septembre 2023
Réponse de Manager le 19 oct. 2023
Hello Alfreda, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We appreciate your input and will take it into consideration to improve our services.

8/10 Bien

Shanell

Voyage en famille avec de jeunes enfants
Was a quick and easy last minute reservation and for what it was the room was clean and spacious
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 9 sept. 2023
Hello Shanell,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our room. Guest comments such as yours help us to continuously improve. Thank you for your business.

2/10 Horrible

Damien

Séjour de 1 nuit en août 2023
Réponse de Manager le 26 août 2023
Hello Damien,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Médiocre

Ampofo

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Manager le 18 août 2023
Hello Ampofo,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Satisfaisant

Travis

Séjour de 1 nuit en août 2023
Réponse de Manager le 4 sept. 2023
Hello Travis, Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Médiocre

Leroy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Manager le 16 août 2023
Hello Leroy,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Horrible

Brenda

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Property is very run down, No amenities at all coffee machine and lobby, but no cups, coffee or condiments. I suspect drug dealing out of one of the rooms. Very disappointed, expected more from a Motel 6.
Séjour de 1 nuit en août 2023
Réponse de Manager le 14 août 2023
Hello Brenda, Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

jazmine

rooms not cleaned correctly
Séjour de 1 nuit en août 2023
Réponse de Manager le 10 août 2023
Hello jazmine, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bien

Kelsey

Séjour de 1 nuit en juillet 2023
Réponse de Manager le 2 août 2023
Hello Kelsey,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Satisfaisant

Pamela

Les points forts : Propreté
Not safe area
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 25 juil. 2023
Hello Pamela, Thank you for sharing this honest review and feedback about our area. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

6/10 Satisfaisant

Martin

Séjour de 1 nuit en juillet 2023
Réponse de Manager le 23 juil. 2023
Hello Martin,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Horrible

maxine

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
the most grimy, scary, and unsafe I have ever been. do not stay here
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 22 juil. 2023
Hello maxine,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Trazanna

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté
Pool was closed utclean
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 15 juil. 2023
Hello Trazanna,Thank you for sharing this experience with us. We truly value you feedback with regards to our pool. We hope you will return so that we can provide you an even superior experience.

2/10 Horrible

Lisa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst place in Virginia
The staff was extremely rude. The property was disgusting!! We were put in a room that hadn't been cleaned, when we complained about it we were handed 'clean' sheets and told to clean the room ourselves. We were never given clean towels or a blanket. I wouldn't recommend this place for anywhere
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 11 juil. 2023
Hello Lisa, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Albert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Manager le 20 mai 2023
Hello Albert,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Bien

Nicholas

Les points forts : Personnel et service et confort de la chambre
Good for a night or two
Check-in, Employees, Parking, Location are all amazing. Cleanliness is a bit questionable with stains on sheets, cigarette burn holes in blanket, stains on ceiling and walls, cracked tiles in bathroom, noisy hvac unit. All in all, you should expect to get what you pay for at this Motel 6
Séjour de 1 nuit en mai 2023
Réponse de Manager le 20 mai 2023
Hello Nicholas,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

4/10 Médiocre

Teresa Mae

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The kitchen was filthy, the bathroom toilet looked recently used, hair in the shower and just really dirty. I was pleased there were NO bed bugs or cockroaches. Staff very nice.
Séjour de 1 nuit en mai 2023
Réponse de Manager le 6 mai 2023
Hello Teresa Mae,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

10/10 Excellent

Rebecca

Séjour de 1 nuit en avril 2023
Réponse de Manager le 3 mai 2023
Hello Rebecca,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My stay
It served my purpose
Séjour de 1 nuit en avril 2023
Réponse de Manager le 22 avr. 2023
Dear Guest,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We hope to someday have another opportunity to host your stay.

2/10 Horrible

Lindsy

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Staff was excellent and in the hotel room is fine. The clientele are scary!
Séjour de 1 nuit en mars 2023
Réponse de Manager le 31 mars 2023
Hello Lindsy, Thank you very much for this feedback. It means a lot to us and gives us the motivation to uphold our quality services. It would be a pleasure to host you again.

2/10 Horrible

Vona

Séjour de 1 nuit en janvier 2023
Réponse de Manager le 7 janv. 2023
Hello Vona,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Niki

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel ever!!!!!
It was beyond perfect. The staff went way above and beyond to help me out in a very bad situation. I missed my train home and nowhere to stay. They helped me out so much and made my night a little better. Thank you all!!! If I ever come back this is were I'll be staying from now on! 🙂 100/10 😂
Séjour de 2 nuits en décembre 2022
Réponse de Manager le 20 déc. 2022
Hello Niki,We appreciate the time you have taken to bring to our attention your feedback with regards to our staff. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

4/10 Médiocre

Mary

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en novembre 2022
Réponse de Manager le 13 nov. 2022
Hello Mary,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Brianne

Séjour de 2 nuits en octobre 2022
Réponse de Manager le 24 oct. 2022
Hello Brianne,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Horrible

Mary

Séjour de 3 nuits en octobre 2022
Réponse de Manager le 23 oct. 2022
Hello Mary, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Brianne

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2022
Réponse de Manager le 9 oct. 2022
Hello Brianne,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Satisfaisant

Lisa

Séjour de 1 nuit en août 2022
Réponse de Manager le 1 nov. 2022
Hello Lisa, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Médiocre

Ryan

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Yuck
The place is a little run down. All of the pillows have yellow sweat stains and flat. The floors in the room was dirty. There was no shampoo or conditioner. The towels are very limited and thin/dry. I have better towels to wash my dog. Me and my son experienced bug bits after staying. For $100-ish a night its a nightmare. Spend that extra $30 and treat your self to a place that still has quality in mind. It seems this place only caters to the street workers and tired old men.
Séjour de 1 nuit en juillet 2022
Réponse de Manager le 31 juil. 2022
Hello Ryan, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,

6/10 Satisfaisant

Rachel

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Weekend stay
Stayed for a weekend. It was ok but definitely needs some work. The ac didn't really work good so if you need ac to get buy this isnt the place. The beds definitely need an upgrade! It was like sleeping in the floor. They was hard as a rock and need improvement asap! The people who ran it were amazing! Overall not a bad place for a short stay but needs improvements!
Séjour de 2 nuits en juin 2022
Réponse de Manager le 23 juin 2022
Hello Rachel, Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

2/10 Horrible

Julianna

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2022
Réponse de Manager le 27 mai 2022
Hello Julianna, On behalf of our entire staff thank you for staying with us and for rating your stay.,

2/10 Horrible

Elizabeth

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Kind front desk, nightmarish rooms
Séjour de 1 nuit en mai 2022
Réponse de Manager le 10 juin 2022
Hello Elizabeth, We appreciate the time you have taken to bring to our attention your feedback with regards to our front desk. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

4/10 Médiocre

Netria

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Charged too much.
I did not receive the room with a kinnette, they still charged me a non smoking room when it suppose to have smoking for the extra charge.
Séjour de 1 nuit en mai 2022
Réponse de Manager le 10 mai 2022
Hello Netria,I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

2/10 Horrible

sarah

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I hate to leave a bad review, especially because the staff were so nice!! I chose this stay because of the pet policy (2 free dogs). However, I was unfamiliar with the location and should have rethought booking at this location. I felt a little unsafe staying here with my dogs and did not once take them out on the property. We drove our dogs across the street to let them go to the bathroom. This is no fault of the hotel but one of the guests in the room above us was screaming late at night into the morning hours and was arrested. Waking up to screaming/ yelling and 3 police cars made for a very stressful night. No hot water at the time of one of my showers and limited towels. The staff is the only saving grace of this review they were nice, polite and professional. I recommend spending the extra $$ if you’re traveling with pets and avoiding this location.
Séjour de 2 nuits en avril 2022
Réponse de Manager le 27 avr. 2022
Hello sarah,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Horrible

John

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was not well maintained. Our shower had hair and mold around the bottom of it. The sink was clogged and would not drain. We did not feel safe staying here so we left and stayed at another hotel.
Séjour de 1 nuit en avril 2022
Réponse de Manager le 18 avr. 2022
Hello John, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,