We had a great stay overall, beautiful hotel, excellent valet service, and very friendly staff. However, we were disappointed with the pet accommodations. We notified the hotel in advance that we were bringing our dog, but no water bowl, treats, or welcome kit were provided, despite the $200 pet fee. There was also no designated pet relief area on-site or even nearby, which made things quite difficult. Weâd suggest adding a small relief area and some basic amenities for pets to better justify the fee. Everything else was wonderful!
Beautiful property. No cafe or light dining inside, but there is a coffee shop just a half block away. Entry staff remembers your name, and you may just remember theirs too because of this.
Room was spectacular and finally a gym that that is appropriately equipped. Ellipticall, treadmills more than one bench for weights.
Best steak I ever had served at the Ritzâ restaurant
Errors made, charged for room when it had been pre-paid, advised and was told had been rectified, though transpired that had not and no follow up to request to send through correct folio. Guest services room service request had to be followed up when not actioned. Other guest was not added to the booking on check in meaning that only one robe in the room.
The team at this hotel went above and beyond! We celebrated our daughterâs birthday here, and it turned out to be one of the most memorable family experiences weâve ever had. I canât recommend this beautiful hotel enoughâeverything from the service to the atmosphere was incredible.