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Avis sur Residence Inn by Marriott Lake Oswego

3 out of 5
Residence Inn by Marriott Lake Oswego
15200 Bangy Rd, Lake Oswego, OR

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 145 avis sur 331." "
Note des voyageurs de 8 (Bien), d’après 108 avis sur 331." "
Note des voyageurs de 6 (Satisfaisant), d’après 44 avis sur 331." "
Note des voyageurs de 4 (Médiocre), d’après 22 avis sur 331." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 331." "

8,6/10

Propreté

8,8/10

Personnel et service

7,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

10/10 Excellent

Zachary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 Bien

Kristin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was incredibly quiet and I felt safe staying there by myself. The staff was incredibly kind and helpful. Lots of breakfast options. The room itself was clean, but it needed an update, and the fridge was barely working and smelled horrible.
Séjour de 6 nuits en mars 2024

6/10 Satisfaisant

Joanne

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Quiet and spacious. Didn’t like that the overall property is older and outdated, curtains had rips in them, feels like an apartment. Upstairs you can hear all the footsteps as opposed to a hotel like atmosphere. The shower didn’t drain properly so the tub filled as you’re taking a shower and the water didn’t stay hot the entire duration. Bed isn’t the most comfortable but decent. Small outdated tv in the living room but big tvs in the bedrooms. Upstairs is a loft not a bedroom. Continental breakfast is decent. For the price decent but wouldn’t stay again personally.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Lenn

Voyage en couple
Pretty old, as in popcorn cielings and stained carpet. Would be very nice with a good renovation.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfirst was good.
Séjour de 1 nuit en février 2024

4/10 Médiocre

Stephanie

Séjour de 7 nuits en janvier 2024

4/10 Médiocre

Stephanie

Les points faibles : Propreté
Property needs a good remodeling. Inconvenient to get to gatehouse for breakfast. Need to emphasize stairs only access for 2nd floor.
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Yiqin

Les points forts : Propreté
Séjour de 1 nuit en août 2023

4/10 Médiocre

Keena

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The customer service was great. I was not told ahead of time that my ESA certified dogs were not the same as service dogs so that was an additional charge. The rooms are gross, they stink, outdated and the pool is old. The website is deceiving. Would not have stayed here after checking out the room if it was just my husband and I traveling. Never interested in staying here again.
Séjour de 2 nuits en août 2023

8/10 Bien

jose

Séjour de 2 nuits en juin 2023

4/10 Médiocre

RaeJean

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not the normal Marriott
The hotel is in very poor condition. LO is a nice area but this hotel is not clean, not updated, and the inside is very old. The tile in the bathroom had tile with missing grout and their are stains on the walls.
Séjour de 1 nuit en juin 2023

8/10 Bien

Sharre

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is older but clean and functional. The breakfast was excellent and the staff was very accommodating. We would stay there again!
Séjour de 2 nuits en avril 2023

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Confort de la chambre
Séjour de 3 nuits en avril 2023

10/10 Excellent

Glenn

Séjour de 2 nuits en avril 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2022

10/10 Excellent

Hector

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2022

10/10 Excellent

Joshua

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and quiet
Séjour de 1 nuit en septembre 2022

10/10 Excellent

Jose Angel

Séjour de 1 nuit en août 2022

8/10 Bien

cindy

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Easy access for disabled persons and very dog friendly. It's getting just a bit threadbare and it wasn't clear to us that we needed to make an appt for room cleaning. We may have just missed that info at check in or online communication. I thought we were just to use the magnetized signs on the door to indicate when we didn't want to have cleaning. All in all, we were pleased with our stay, as usual. Thanks!
Séjour de 7 nuits en juillet 2022

10/10 Excellent

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was great. Staff was excellent. Pool Was out of service the whole time we were there though
Séjour de 7 nuits en juillet 2022

2/10 Horrible

stephen

Séjour de 2 nuits en juillet 2022

6/10 Satisfaisant

Jaswinder

Voyage en famille
Les points forts : Personnel et service
Average property
Séjour de 1 nuit en juillet 2022

4/10 Médiocre

Edward

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property has gone downhill. Poor appearance. WiFi unacceptable. Breakfast subpar. Staff helpful consistently, the saving grace
Séjour de 15 nuits en juin 2022

10/10 Excellent

Oscar, Temecula

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed that it felt like an apartment home with a full kitchen and separate living areas. An improvement would entail a refresh of the units as they are now outdated and look worn.
Séjour de 1 nuit en mai 2022

6/10 Satisfaisant

Mark

Voyage en famille
Les points forts : Personnel et service
My room smelled like someone had smoked there and that was disappointing given the hotel forbids it.
Séjour de 2 nuits en avril 2022

10/10 Excellent

Spencer

Séjour de 1 nuit en mars 2022
Réponse de B le 20 mars 2022
Thank you for your feedback!

8/10 Bien

Takeshi, Charlotte

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I don’t like very much the shower curtain.
Séjour de 3 nuits en janvier 2022
Réponse de B le 20 mars 2022
Thank you for your feedback!

2/10 Horrible

Kimberly

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
MOST AWFUL HOTEL EVER!
Without a doubt, the absolute worst hotel I’ve ever stayed in. I have no idea how this is a Marriott…it should NOT be. This place is horrific. It’s in terrible condition, everything is old and in awful condition from rust, dirt and lack of maintenance. Nothing worked properly. You may need a tetanus shot after using the shower as the floor is all rusted out. The tv is on a swivel across the room so you have wires constantly hanging down, the bathroom most likely keeps people in Australia awake - housekeeping left the unit below ours on for 24 hours so we had to listen to constant loud rattling. None of the outside pathway lights work so it’s extremely dark and unsafe. Everything is covered in mildew. Some people must be living in these units full-time as they have full patios with their broken down briquet grills and Christmas trees. Lots of undesirable people cruising through the complex with their beater cars and music blaring late at night. I’m contacting Marriott directly on this place. Do NOT stay here.
Nasty mildew covered walkways
Rusted shower floor.
Séjour de 7 nuits en janvier 2022

10/10 Excellent

JEN, fort belvoir

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roomy floor plan. Construction in lobby due to roof leak, no reception hour. Overall comfy stay.
Séjour de 1 nuit en décembre 2021

6/10 Satisfaisant

Jane

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lack of cleanliness
The room was not very clean.
Séjour de 3 nuits en décembre 2021

8/10 Bien

Donald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2021
Réponse de B le 2 nov. 2021
Thank you for your feedback!

4/10 Médiocre

Valerie

Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dissapointed
I've stayed there before so i can compare to past visits and unfortunately cleanliness and maintenance has suffered. The bathroom tiles are corroding, the bathtub has rust stains, the room has a very strong smell of rodent repelent and I took a picture of what looked like droppings to show the front desk assistant who promised to get back to me and never did but charged me full price. There is so much more they could do with the breakfast, even with the covid restrictions. We were charged twice as much as our last visit and their property does not merit the increase. very dissapointing
Séjour de 2 nuits en octobre 2021
Réponse de B le 1 nov. 2021
Thank you for your feedback

4/10 Médiocre

Nathan

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The property is old, our room smelled bad (like cigarettes and mildew. The bathroom had a big crack in the tile. Everything needs to be updated!
Séjour de 1 nuit en septembre 2021
Réponse de B le 8 sept. 2021
Thank you for your feedback!

6/10 Satisfaisant

India

Les points forts : Propreté, personnel et service, confort de la chambre
Ten Day Trip
Room was clean, kitchen was poorly stocked (1 fork), grounds were poorly maintained, breakfast was very minimal even for Covid standards. Laundry room was nice. Staff was great!
Séjour de 10 nuits en juillet 2021
Réponse de B le 5 août 2021
Thank you so much for your feedback! This has been shared with the hotel.

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en juillet 2021
Réponse de B le 5 août 2021
Thank you for your feedback

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Very dirty, smelled like stale smoke. Run down
Séjour de 1 nuit en juillet 2021
Réponse de B le 13 juil. 2021
Thank you for your feedback!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good experience for staying near Portland
Séjour de 1 nuit en mai 2021
Réponse de Brianna S. le 8 juin 2021
Thank you for your feedback! We are so happy you enjoyed your stay with us. We look forward to seeing you again when your travels bring you back to the Lake Oswego area! Thank you again!

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Older facility. Needs updating. Hobbit size toilet.
Séjour de 1 nuit en mai 2021
Réponse de Brianna S. le 24 mai 2021
Thank you for your feedback. This has been shared with the hotel.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This property was nice and the kids loved it. But after checking in, we realized a few items: 1. garbage under kitchen sink was not taken out 2. there were dog food pebbles under the pull out couch 3. tub upstairs had a very very slow drain 4. The toilet upstairs was clogged 5. phone downstairs as well as the fan in the living room did not work. I notified front desk before leaving to dinner and they sent someone to unclog the toilet & Clean that up as well as take out the trash. (I did not report the other items as I did not find those items until after dinner). Housekeeping the next morning was very short and seemed moody. My kids said good Morning and she just gave them an ugly glare. We made the best of it.
Séjour de 1 nuit en avril 2021
Réponse de B le 6 mai 2021
Thank you for your feedback. This has been addressed with the property and apologize for your experience. We hope to see you guys again on your next trip to Lake Oswego. Thank you!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They advertise a buffet breakfast and at this time no buffet breakfast was served. Only a bagged 3 items inside of something. ( muffin, bagel, cup fruit, yogurt) It changes daily.
Séjour de 3 nuits en avril 2021
Réponse de B le 18 avr. 2021
Thank you for your feedback!

8/10 Bien

Megan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very spacious. Kitchen amenities were all there. For the price though I was disappointed that The shower had almost no water pressure & hot water didn’t last long due to it still coming out mostly through the tubs faucet. Toilet didn’t like flushing either. Ladies at the front desk were always friendly and had me taken care of quickly when I extended. So overall it wasn’t good stay.
Séjour de 1 nuit en mars 2021
Réponse de B le 18 avr. 2021
Thank you for your feedback!

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spacious. The kitchen and living room area were great!
Séjour de 1 nuit en avril 2021
Réponse de B le 18 avr. 2021
Thank you for your feedback!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2021
Réponse de B le 23 avr. 2021
Thank you for your feedback!

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et équipements
Convenient location. Breakfast not so good. Kitchen with very limited things to use. Bathrooms not as clean as they should be. Last but not least, advertised fireplace in the room, but one still has to purchase wood to be able to use it.
Séjour de 6 nuits en mars 2021
Réponse de B le 18 avr. 2021
Thank you for your feedback!

6/10 Satisfaisant

Voyageur vérifié

Séjour de 7 nuits en mars 2021
Réponse de B le 18 avr. 2021
Thank you for your feedback!

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2021
Réponse de B le 18 avr. 2021
Thank you for your feedback!

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Équipements
Very disappointed with the lack of immenities. No coffee, hair dryer didn't work, not lotions, overall very minimal to offer.
Séjour de 2 nuits en février 2021
Réponse de Guest Relations Manager le 25 févr. 2021
Thank you so much for your feedback! All of the amenities were removed to help prevent the spread of COVID-19. I apologize that this information was not received at check in. I hope you chose to try us again in the future!

2/10 Horrible

Laura

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Gross
It was incredibly dirty. Hair everywhere, not dusted in what appears to be months. Just gross. After a 14 hour day I ended finding another hotel. Too awful to sleep even after being exhausted.
Séjour de 1 nuit en février 2021
Réponse de Guest Relations Manager le 25 févr. 2021
We recognize your time is valuable and appreciate the feedback you have provided. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. On behalf of the entire team at the Residence Inn Portland South/Lake Oswego, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

10/10 Excellent

Voyageur vérifié

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is more like an apartment. They have a full kitchen and lots of room. We lost power and have a small dog, so this was our home away from home! Great stay and recommend it thoroughly. Staff was great too. They are super fast and friendly.
Séjour de 2 nuits en février 2021
Réponse de B le 18 avr. 2021
Thank you for your feedback!

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2021
Réponse de B le 18 avr. 2021
Thank you for your feedback!